Sony XBR-49X800H User Manual
Sony XBR-49X800H Manual
 |
View all Sony XBR-49X800H manuals
Add to My Manuals
Save this manual to your list of manuals |
Sony XBR-49X800H manual content summary:
- Sony XBR-49X800H | User Manual - Page 1
Guide [8] Remote control [9] Using the remote control [10] Functions of the remote control buttons[11] Upper buttons on the remote control [12] Middle buttons on the remote control [13] Lower buttons on the remote apps and video streaming services (Security & restrictions) Support Site [38] - Sony XBR-49X800H | User Manual - Page 2
Playing content stored on a USB device[47] Information about USB devices used for storing photos and music [48] Supported files and formats [49] Photos [50] Music [51] Videos [52] Audio sampling rates (for videos) [53] External subtitles [54] Blu-ray and DVD players [55] Connecting a Blu-ray or DVD - Sony XBR-49X800H | User Manual - Page 3
Sign In [98] Apps [99] Device Preferences [100] Remotes & Accessories [101] Timers [102] Troubleshooting [103] Start here [104] Self diagnostics [105] Software models equipped with an OLED panel) [118] The message [Panel refresh did not finish ] is displayed. (only models equipped with an OLED - Sony XBR-49X800H | User Manual - Page 4
.[150] You can connect to the Internet, but not to certain apps and services.[151] Remote control/accessories [152] The remote control does not operate. [153] You want to disable the remote control backlight. (only remote controls that feature backlight) [154] Power [155] The TV cannot be turned off - Sony XBR-49X800H | User Manual - Page 5
[176] [1] Getting Started Recommended Topics Using the Help Guide Remote control Connecting terminal Using voice recognition features Keeping the TV [3] Getting Started | Recommended Topics Using the remote control microphone Remote controls that support voice search have a (Microphone) button or - Sony XBR-49X800H | User Manual - Page 6
built-in MIC is used depends on your region/country/language/situation. Depending on the search results, if you press (Up) button on the remote control, more search results will be displayed. Screenshot example when there are more search results When you cannot search using your voice Register the - Sony XBR-49X800H | User Manual - Page 7
a TV program, press the TV button, select [TV control] or [Remote control] in [TV menu], and then select [ Picture-in-picture]. When time. The position of the small screen is automatically adjusted. You cannot set it manually. Closing the small screen or returning it to full screen 1 Press the HOME - Sony XBR-49X800H | User Manual - Page 8
Home menu, and select Google Play Store from the apps list. If the supplied remote control has an APPS button, you can press the APPS button to display the Play Store from the apps list, and select My Apps. If the supplied remote control has an APPS button, you can press the APPS button to display - Sony XBR-49X800H | User Manual - Page 9
You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Note The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the HOME button, then - Sony XBR-49X800H | User Manual - Page 10
CineMotion Optimizes picture quality based on video content, such as movies and computer graphics. Smoothly reproduces the motion of filmed images (images recorded at 24 frames per second) such as movies. Video signal You can set the following. HDR mode Picture that is suitable for a High Dynamic - Sony XBR-49X800H | User Manual - Page 11
Press the HOME button, then select [Settings] - [Display & Sound] - the desired option. You can change the following settings. Sound Adjust settings by input such as the TV or HDMI, and other common settings, to enjoy various sound effects. You can configure settings such as those below. Sound mode - Sony XBR-49X800H | User Manual - Page 12
output for Dolby Digital Plus for audio systems supporting Dolby Digital Plus and ARC. If you use Guide for descriptions about TV installation, and the Reference Guide for parts descriptions, specifications, and wall mounting of this TV. Help Guide versions There are two versions of the Help Guide - Sony XBR-49X800H | User Manual - Page 13
controls only) For other information, see the related topics below or "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Functions of the remote control buttons Using the remote control microphone The remote control does not operate. - Sony XBR-49X800H | User Manual - Page 14
exit from the service. NETFLIX (Only on limited region/country/TV model) Access the "NETFLIX" online service. Google Play Access the "Google Play" online service. For details, refer to Installing apps from the Google Play Store page. Related topics Middle buttons on the remote control Lower buttons - Sony XBR-49X800H | User Manual - Page 15
buttons Middle buttons on the remote control The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region. Color buttons Execute corresponding function at that time. GUIDE Display the digital program guide of TV or Cable - Sony XBR-49X800H | User Manual - Page 16
again to restore the sound. Hint The accessibility shortcut service can be turned on or off by pressing and holding the feature is available). HELP Display the Help menu. Help Guide can be accessed from here. (Fast rewind) / ( buttons on the remote control Middle buttons on the remote control [15] - Sony XBR-49X800H | User Manual - Page 17
In such a case, connect it to the other USB input. REMOTE IR IN / REMOTE Connects to the Home Controller. These jacks are for receiving the (Headphone) Connects to the headphone jack to listen to sound from the TV. Supports 3-pole stereo mini jack only. Note You cannot output sound from both the - Sony XBR-49X800H | User Manual - Page 18
. Using the built-in MIC (only TVs with a built-in MIC) [17] Getting Started | Using voice recognition features Using the remote control microphone Remote controls that support voice search have a (Microphone) button or (The Google Assistant) button, and a built-in microphone. By speaking into the - Sony XBR-49X800H | User Manual - Page 19
/situation. Depending on the search results, if you press (Up) button on the remote control, more search results will be displayed. Screenshot example when there are more search /language. For details about languages that support the built-in MIC feature, refer to the following Sony support website. - Sony XBR-49X800H | User Manual - Page 20
https://www.sony.net/tv-hf/us/ Hint The URL is subject to change without notice. You can do the following hands-free when you face the TV - Sony XBR-49X800H | User Manual - Page 21
TV updated The TV acquires data such as program guides while it is in standby mode. To keep the TV normally by using the power button on the remote control or TV. [20] Getting Started Introducing Android media Enjoying safe apps and video streaming services (Security & restrictions) [21] Getting - Sony XBR-49X800H | User Manual - Page 22
play back pictures or music cannot be displayed at the same time. The position of the small screen is automatically adjusted. You cannot set it manually. Closing the small screen or returning it to full screen 1 Press the HOME button to display the Home Menu. A message for the small screen is - Sony XBR-49X800H | User Manual - Page 23
Home menu, and select Google Play Store from the apps list. If the supplied remote control has an APPS button, you can press the APPS button to display the Play Store from the apps list, and select My Apps. If the supplied remote control has an APPS button, you can press the APPS button to display - Sony XBR-49X800H | User Manual - Page 24
tiles in the Home Menu. Note An Internet connection is required to watch Internet content. Related topics Enjoying safe apps and video streaming services (Security & restrictions) Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network Home menu [25] Getting - Sony XBR-49X800H | User Manual - Page 25
your preferences How the LED lights up [27] Getting Started | Basic Operations Home menu The screen displayed when you press the HOME button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings - Sony XBR-49X800H | User Manual - Page 26
you can watch recommended content from video streaming services. Hint The recent history of channels watched and pressing and holding the (Enter) button on the remote control. You can move some of the channels under " Sony Support Site. Frequently Asked Questions for Troubleshooting [28] - Sony XBR-49X800H | User Manual - Page 27
. 2 Move the focus left or right and select the program you want to watch. If you move the focus down and select [TV control] or [Remote control], options available while you are watching will be displayed. You can also select options such as [Digital] or [Cable] to change the displayed Channel - Sony XBR-49X800H | User Manual - Page 28
. 2 Move the focus to change a setting or select it. To change the settings that are displayed 1 Press the (Quick Settings) button on the remote control. 2 Move the focus left or right, and select (Edit). 3 Select the desired setting. 4 Select [Close]. Hint To change the order or hide a displayed - Sony XBR-49X800H | User Manual - Page 29
control to move the item to the desired position, and then press the (Enter) button on the remote control. You can switch to TV broadcasting by simply pressing the TV button on the remote control. Switching from the Home Menu 1 Press the HOME button, then select the input source from [ Inputs]. [31 - Sony XBR-49X800H | User Manual - Page 30
Reset picture settings for *** Reset the picture settings for the current picture mode to the factory default. Auto picture mode Automatically selects the picture mode based on the content being viewed. Netflix calibrated mode Adjusts the picture to a quality close to that intended by the content - Sony XBR-49X800H | User Manual - Page 31
Screen Adjust the aspect ratio and viewable screen area. Wide mode Adjust the picture size. 4:3 default Automatic sizing for 4:3 pictures. Auto display area Automatically adjusts the viewable screen area based on the signal. Display area Adjust the viewable screen area. Screen position Adjust the - Sony XBR-49X800H | User Manual - Page 32
fineness and noise for realistic picture. If you select Manual, you can adjustResolution. Reduce repetitive random noise. Reduce video below or "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Adjusting the picture quality [34] - Sony XBR-49X800H | User Manual - Page 33
model/country/region, TV settings, and the connected device. Press the HOME button, then select [Settings] - [Display & Sound] - the desired option. You can change the following settings. Sound Adjust settings by input such as the TV or HDMI, and other common settings, to enjoy various sound effects - Sony XBR-49X800H | User Manual - Page 34
sync Adjust audio and video timing while using a Bluetooth A2DP audio device or a specific audio system connected with HDMI cable. eARC mode If [Auto] is selected, high quality audio is output when an eARC supported device is connected to an HDMI port labeled "eARC/ARC". Digital audio out Configure - Sony XBR-49X800H | User Manual - Page 35
If there is [ Operational response] in the menu Turns "on" or "blinks" in white when the TV is turning on, when receiving signals from the remote control, or when updating the software using a USB storage device. When ["Ok Google" detection] is enabled, it turns "on" in amber. (only TVs with a built - Sony XBR-49X800H | User Manual - Page 36
turning on When receiving signals from the remote control When updating the software using a USB service]. To use text-to-speech with the Help Guide, view the Help Guide in the Sony support website using a computer or smartphone. USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support - Sony XBR-49X800H | User Manual - Page 37
/ES/LA/ Philippines: http://www.sony-asia.com/support/ [38] Getting Started Support Site For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America - Sony XBR-49X800H | User Manual - Page 38
Using the program guide Using interactive broadcast TV services [42] Watching TV | Watching TV programs Using the program guide You can can display the program guide of the cable/satellite box. Related topics How to control the cable/satellite box using the TV remote control An external device - Sony XBR-49X800H | User Manual - Page 39
broadcaster through the return channel, in scenarios such as polls, quizzes and games. These services are provided by broadcasters. (This function is only available for digital broadcasts and may not device Information about USB devices used for storing photos and music Supported files and formats - Sony XBR-49X800H | User Manual - Page 40
remote supported file formats Supported files and formats Note Some photo images or folders take time to display depending on the image dimension supported formats. Hint For other information, see "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting - Sony XBR-49X800H | User Manual - Page 41
USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems. When connecting a Sony digital still camera to the TV problem. Related topics Supported files and formats [49] Using the TV with Other Devices | USB devices Supported files and formats Photos Music Videos Audio sampling rates - Sony XBR-49X800H | User Manual - Page 42
11.025k / 16k / 22.05k / 32k / 44.1k / 48k ogg Extension: *.ogg Description Vorbis Sampling Rate 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Other LPCM *1 Description Sampling Rate 32k / 44.1k / 48k Extension: *.mp3 Description MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 MP2L3 MP2.5L3 Sampling - Sony XBR-49X800H | User Manual - Page 43
is Home Network only. *2 The use case of WAV is 2ch only. Other supported files and formats Photos Videos Audio sampling rates (for videos) External subtitles [52] Using the TV with Other Devices | USB devices | Supported files and formats Videos Use case : USB / Home Network MPEG1 (*.mpg / *.mpe - Sony XBR-49X800H | User Manual - Page 44
/ HE-AAC v2 / AC3 / AC4 / E-AC3 Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60p / 1920x1080@120fps *1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps. avi (*.avi) Subtitle Type : External Video Codec (Profile@Level - Sony XBR-49X800H | User Manual - Page 45
Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60fps Video Codec (Profile@Level): AVC / H.264 [email protected], [email protected], [email protected] Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 - Sony XBR-49X800H | User Manual - Page 46
(Profile@Level): VP9 Profile 0, Profile 2 Audio Codec: Vorbis Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60fps Other supported files and formats Photos Music Audio sampling rates (for videos) External subtitles [53] Using the TV with Other Devices | USB devices - Sony XBR-49X800H | User Manual - Page 47
Format SubStation Alpha SubRip MicroDVD SubViewer SAMI DVD Subtitle System Extension *.ass / *.ssa *.srt *.sub / *.txt *.sub *.smi / *.sami *.txt Other supported files and formats Photos Music Videos Audio sampling rates (for videos) [55] Using the TV with Other Devices Blu-ray and DVD players - Sony XBR-49X800H | User Manual - Page 48
connect the device's audio out jacks (sockets) to HDMI AUDIO IN. Availability depends on your model/region/country. Refer to the Setup Guide to check if your TV supports HDMI AUDIO IN. Component video connection If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV - Sony XBR-49X800H | User Manual - Page 49
(A) (B) (C) (A) Blu-ray/DVD player (same as connecting a cable/satellite box) (B) Component video cable (not supplied) (C) Audio cable (not supplied) Composite connection If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable. (A) (B) (A) Blu-ray/ - Sony XBR-49X800H | User Manual - Page 50
and DVD discs You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV. 1 Turn on the connected Blu-ray/DVD operate it by simply using the TV's remote control. You can also press the DISPLAY button on the remote control while watching content from the HDMI - Sony XBR-49X800H | User Manual - Page 51
Cable/Satellite box control setup]. 2 Follow the on-screen instructions. Note When operating the TV's remote control, point it at the cable/satellite box. Depending the TV is connected to. 2 Launch a Google Cast supported app on the mobile device. 3 Select the (cast) icon in the app. 4 Select - Sony XBR-49X800H | User Manual - Page 52
This TV supports AirPlay 2. 1 If AirPlay has not been configured, press INPUT on the remote control, select (AirPlay), and follow the on-screen instructions. 2 Make camera or camcorder and viewing stored content Computer video signal specifications [63] Using the TV with Other Devices | Computers, - Sony XBR-49X800H | User Manual - Page 53
supported file formats Supported files and formats Note For optimum picture quality, we recommend that you set your computer to output video signals according to one of the settings listed in "Computer video signal specifications camera or camcorder Connect your Sony digital still camera or camcorder - Sony XBR-49X800H | User Manual - Page 54
Supported files and formats Hint If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV's remote TV with Other Devices | Computers, cameras, and camcorders Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz - Sony XBR-49X800H | User Manual - Page 55
optical cable For connection methods, refer to the Connecting an audio system page. Note Refer to the instruction manual of the device to be connected. Connection using an HDMI cable On TVs that support eARC, you can output (pass-through) audio signals from external input devices connected to the TV - Sony XBR-49X800H | User Manual - Page 56
(only TVs with a built-in MIC). HDMI connection (eARC supported) 1 Connect the external input device and TV with an HDMI ] - [Audio system]. 4 Enable the audio system's eARC feature. Refer to the instruction manual of the device. 5 Adjusting an audio system Note You cannot select [eARC mode] if - Sony XBR-49X800H | User Manual - Page 57
Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture can operate it by simply using the TV's remote control. Note You need to configure the HDMI input and using eARC. Hint If a specific audio system is connected with an HDMI cable, - Sony XBR-49X800H | User Manual - Page 58
Related topics BRAVIA Sync-compatible devices Connecting an audio system No sound but good picture. No audio or low audio with a home theater system. [70] Using the TV with Other Devices | Audio system (such as an AV receiver or sound bar) Using the TV as a center speaker (only models with TV center - Sony XBR-49X800H | User Manual - Page 59
Digital Plus DTS Dolby TrueHD DTS-HD MA Dolby Atmos DTS:X Master Audio MPEG2 - AAC/MPEG4 - AAC For details, refer to the support page. Support Site Related topics Connecting an audio system [72] Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Adjusting the AV sync - Sony XBR-49X800H | User Manual - Page 60
pairing mode, refer to the instruction manual of the device. 2 Press the HOME button, then select [Settings] - [Remotes & Accessories] - [Bluetooth and sound if a specific audio system is connected with an HDMI cable. For details about supported models, refer to the support site. Support Site Note - Sony XBR-49X800H | User Manual - Page 61
over GATT Profile) A2DP (Advanced Audio Distribution Profile)* AVRCP (Audio/Video Remote Control Profile)* SPP (Serial Port Profile) * Available depending on your model/region/country. A2DP and AVRCP supported models have [A/V sync] in [Settings] - [Display & Sound] - [Audio output]. Related topics - Sony XBR-49X800H | User Manual - Page 62
off when you turn the TV off. Allows operations such as menu operation and playback with the (Up) / (Down) / (Left) / (Right) buttons on the TV remote control. AV receiver Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you - Sony XBR-49X800H | User Manual - Page 63
specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual Press the (Quick Settings) button on the remote control, select the Sync Menu, and select - Sony XBR-49X800H | User Manual - Page 64
in 4K resolution You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high (Apps icon) from the Home menu, then select [ Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the USB - Sony XBR-49X800H | User Manual - Page 65
using compatible devices. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, refer to the cable specifications. Related topics Viewing pictures in 4K resolution - Sony XBR-49X800H | User Manual - Page 66
icon) from the Home menu, then select [ Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select a digital still camera/camcorder 1 Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN 4 jack (socket) of the TV, using - Sony XBR-49X800H | User Manual - Page 67
]. Only set to Enhanced format when using compatible devices. When you watch an 8K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, refer to the cable specifications. - Sony XBR-49X800H | User Manual - Page 68
router functionality. The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set - Sony XBR-49X800H | User Manual - Page 69
router to a high-speed networking standard such as 802.11n if possible. For details on how to change the setting, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator). If the above procedure does not deliver any improvement - Sony XBR-49X800H | User Manual - Page 70
on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or displayed on the TV screen with the Wi-Fi Direct device. If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password]. 3 Operate the Wi-Fi - Sony XBR-49X800H | User Manual - Page 71
is not successful When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up. To connect another device Follow the steps above to connect devices. Up to 10 devices can be connected at the - Sony XBR-49X800H | User Manual - Page 72
icon) from the Home menu, then select [Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the the supported file formats Supported files and formats Note Depending on the file, playback may not be possible even when using the supported formats - Sony XBR-49X800H | User Manual - Page 73
In Google and Add account, etc. Apps Device Preferences Date & time, Language, Sound, Home screen, Accessibility, LED indicator and Power, etc. Remotes & Accessories Remote control and Bluetooth settings, etc. Timers Timer and Sleep timer, etc. [95] Settings Watching TV 1 Press the HOME button, then - Sony XBR-49X800H | User Manual - Page 74
settings related to speakers. [Expert panel settings ](only models equipped with an OLED panel) Use when setting [Pixel shift] or manually performing [Panel refresh]. For details, refer to OLED panel (only models equipped with an OLED panel). [97] Settings Network & Internet Configures settings for - Sony XBR-49X800H | User Manual - Page 75
the location settings to obtain the user location. [Security & restrictions] Configures restrictions such as preventing children from using specific apps. [Accessibility] Configures the settings of accessibility features and services for helping users navigate their devices more easily. [Reset] - Sony XBR-49X800H | User Manual - Page 76
options [Bluetooth settings] Setup for registering/deregistering Bluetooth devices. [Remote control] Setup for pairing the Voice Remote Control. [102] Settings Timers To set the on timer On timer automatically turns on the TV at a specific time, such as when a program that you want to watch - Sony XBR-49X800H | User Manual - Page 77
is reset to [Off]. [103] Troubleshooting Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices LED [104] Troubleshooting Start here Self diagnostics Software updates If - Sony XBR-49X800H | User Manual - Page 78
manually, from the Sony support website onto support site, please see the Support Site page. Related topics Connecting to a Network [107] Troubleshooting | Start here If a full reset (restart) of the TV is required If you have trouble such as the picture not displaying on the screen or the remote - Sony XBR-49X800H | User Manual - Page 79
agree to the Google Terms of Service and Google Privacy Policy. [108] Troubleshooting | Start here Frequently Asked Questions for Troubleshooting For troubleshooting information, you can also refer to "Frequently Asked Questions" in our support site below. http://www.sony.net/androidtv-faq/ [109 - Sony XBR-49X800H | User Manual - Page 80
. OLED panel (only models equipped with an OLED panel) [110] Troubleshooting | Picture (quality)/screen No color/Dark picture/Color is not correct/ the AC power (mains), and press the power button on the TV or the remote control. Press the HOME button, and select [Settings] - [Display & Sound] - Sony XBR-49X800H | User Manual - Page 81
in demo mode. Try exiting demo mode. Press the HOME button on the remote control and select [ Settings] - [Device Preferences] - [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. [113] Troubleshooting | Picture (quality)/screen A black box appears on the screen. A text option is - Sony XBR-49X800H | User Manual - Page 82
automatically, it will restart when you turn off the TV with the remote control. If panel refresh was initiated manually, you must select it again. [120] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED panel) You are concerned about an image retention - Sony XBR-49X800H | User Manual - Page 83
the TV is turned off and takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV. [122] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED panel) A message about running panel - Sony XBR-49X800H | User Manual - Page 84
TV to the Internet. Hint For more information, please visit the Sony support website. Support Site Related topics Using Wi-Fi to connect the TV to the Internet/Network Connecting to a network using a LAN cable [126] Troubleshooting | Broadcast reception Block noise or an error message appears and - Sony XBR-49X800H | User Manual - Page 85
bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location). Related topics Check these things first to troubleshoot your TV reception. [129] Troubleshooting | Broadcast reception There is picture or sound noise when viewing an - Sony XBR-49X800H | User Manual - Page 86
the antenna and the TV to check if the reception is improved. Related topics Check these things first to troubleshoot your TV reception. [132] Troubleshooting | Broadcast reception You cannot view digital channels. Ask a local installer if digital transmissions are provided in your area. Upgrade - Sony XBR-49X800H | User Manual - Page 87
the TV speakers (only models with TV center speaker mode). [137] Troubleshooting | Sound No sound but good picture. Check the antenna/cable connection. the AC power (mains), and press the power button on the TV or the remote control. Check the volume control. Press MUTE or VOL + button to cancel - Sony XBR-49X800H | User Manual - Page 88
CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal. Related topics Audio noise. Connecting an audio system [140] Troubleshooting | Sound Distorted sound. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from - Sony XBR-49X800H | User Manual - Page 89
]. If a specific audio system is connected with an HDMI cable You can adjust the output timing of the picture and sound. For details about supported models, refer to the support site. Support Site Related topics Adjusting the AV sync setting Adjusting an audio system [143] Troubleshooting | Sound No - Sony XBR-49X800H | User Manual - Page 90
a sound bar is connected When [Pass through mode] is set to [Auto] [146] Troubleshooting | Sound You can hear a slight noise from the TV speakers (only models with TV not to certain apps and services. [148] Troubleshooting | Network (Internet/home)/apps The TV cannot connect to the Internet/Network. - Sony XBR-49X800H | User Manual - Page 91
instruction manual for connection information, or contact the person who set up the network (network administrator). Hint The solution varies depending on the network status check. For solutions based on each issue, see "Frequently Asked Questions" on the Sony Support [149] Troubleshooting | Network - Sony XBR-49X800H | User Manual - Page 92
Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network [150] Troubleshooting . Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect. - Sony XBR-49X800H | User Manual - Page 93
[153] Troubleshooting | Remote control/accessories The remote control does not operate. Check if the TV is working properly Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide supplied with - Sony XBR-49X800H | User Manual - Page 94
control. 2 Press the power button on the remote control for three seconds. 3 Install new batteries into the remote control. If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages. Note When you unplug the TV and - Sony XBR-49X800H | User Manual - Page 95
not turn on. [156] Troubleshooting | Power The TV cannot be turned off using the remote control. The batteries in the remote control may be depleted. Replace country/region. For the location of the button, refer to the Reference Guide (booklet) included with the TV. Example of model with the power - Sony XBR-49X800H | User Manual - Page 96
mode. Press the HOME button on the remote control and select [ Settings] - [Device Preferences] - [Retail mode settings]. Disable [Picture reset mode]. [160] Troubleshooting | Power The TV does not turn on. Perform the procedures in the order below until the problem is solved. 1. Check if the TV - Sony XBR-49X800H | User Manual - Page 97
Reference Guide. If the TV turns on with this procedure, there may be a problem with the remote control. Refer to the following topic. The remote control does Related topics The remote control does not operate. If a full reset (restart) of the TV is required [161] Troubleshooting Connected devices - Sony XBR-49X800H | User Manual - Page 98
and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV. [165] Troubleshooting | Connected devices Photo images or folders take time to display. Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to - Sony XBR-49X800H | User Manual - Page 99
How to control the cable/satellite box using the TV remote control [169] Troubleshooting | Connected devices Some media files in the USB device or displayed depending on the system status. Related topics Supported files and formats [170] Troubleshooting | Connected devices Operation cuts out, or a - Sony XBR-49X800H | User Manual - Page 100
the TV and other devices, refer to the instruction manuals of the devices. When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate. Related topics Bluetooth devices [171] Troubleshooting | Connected devices Some paid content cannot be played - Sony XBR-49X800H | User Manual - Page 101
for two minutes, then turn on the TV. If the problem persists, disconnect the AC power cord, and contact Sony Customer Support with the number of times the LED/the illumination LED flashes. [176] Index TV programs GUIDE Interactive broadcasts Picture/display Picture-in-picture 4K/8K pictures HOME - Sony XBR-49X800H | User Manual - Page 102
Blu-ray/DVD players, connecting USB memory devices, etc. Apps Moving to USB memory devices Google Play Store File playback Computers Supported files and formats Other Restart Computers Digital cameras, camcorders Audio systems YouTube Netflix Digital cameras, camcorders System software update
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
 |
 |
Television
Getting Started
[1]
Recommended Topics
[2]
Using the remote control microphone
[3]
Displaying the picture in a small screen
[4]
Installing apps from the
Google Play Store
[5]
Adjusting the picture quality
[6]
Adjusting the sound quality
[7]
Using the Help Guide
[8]
Remote control
[9]
Using the remote control
[10]
Functions of the remote control buttons
[11]
Upper buttons on the remote control
[12]
Middle buttons on the remote control
[13]
Lower buttons on the remote control
[14]
Connecting terminal
[15]
Using voice recognition features
[16]
Using the remote control microphone
[17]
Using the built-in MIC (only TVs with a built-in MIC)
[18]
Keeping the TV updated
[19]
Introducing
Android TV™
[20]
Displaying the picture in a small screen
[21]
Installing apps from the
Google Play Store
[22]
Moving apps to a USB memory device
[23]
Viewing Internet media
[24]
Enjoying safe apps and video streaming services (
Security & restrictions
)
[25]
Basic Operations
[26]
Home menu
[27]
Using the
TV menu
[28]
Using the
Quick Settings
[29]
Selecting inputs
[30]
Changing the picture and sound quality to your preferences
[31]
Adjusting the picture quality
[32]
“
Picture
” advanced settings
[33]
Adjusting the sound quality
[34]
“
Sound
” advanced settings
[35]
How the LED lights up
[36]
Accessibility features
[37]
Support Site
[38]
Trademark information
[39]
Watching TV
[40]
Watching TV
programs
[41]
Using the
program
guide
[42]