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Sony XBR-65X950G User Manual

Sony XBR-65X950G Manual

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Sony XBR-65X950G | User Manual - Page 1
Television Getting Started [1] Using the Help Guide [2] Remote control [3] Using the remote control [4] Functions of the remote control buttons[5] Upper buttons on the remote control [6] Middle buttons on the remote control [7] Lower buttons on the remote control [8] Using voice recognition features
Sony XBR-65X950G | User Manual - Page 2
(cable/satellite box) [50] Setting up to control the set-top box (cable/satellite box) using the TV remote control [51] Displaying the iPhone/smartphone or iPad/tablet a Bluetooth device [64] Adjusting the AV sync setting [65] Supported Bluetooth profiles [66] BRAVIA Sync-compatible devices [67]
Sony XBR-65X950G | User Manual - Page 3
& Sign In] [90] [Apps] [91] [Device Preferences] [92] [Remotes & Accessories] [93] [Expert panel settings] (only models equipped with an OLED panel) [94] Setting a timer [95] Troubleshooting [96] Start here [97] Self diagnostics [98] Software updates [99] If a full reset (restart) of the TV is
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142] Your TV cannot connect to the server.[143] You can connect to the Internet, but not to certain apps and services.[144] Remote control/accessories [145] The remote control does not operate. [146] Power [147] The TV turns off automatically. [148] The TV turns on automatically. [149] After turning
Sony XBR-65X950G | User Manual - Page 5
[1] Getting Started Using the Help Guide Remote control Using voice recognition features Keeping the TV updated Introducing Android TV™ Basic Operations Accessibility features Support Site [2] Getting Started Using the Help Guide This Help Guide explains how to use this TV. You can also refer to
Sony XBR-65X950G | User Manual - Page 6
to the previous screen Press the BACK button. Hint For other information, see the related topics below or "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Functions of the remote control buttons Using the remote control microphone
Sony XBR-65X950G | User Manual - Page 7
service. NETFLIX (Only on limited region/country/TV model) Access the "NETFLIX" online service. Google Play Access the "Google Play" online service. For details, refer to Installing apps from the Google Play Store page. Related topics Middle buttons on the remote control Lower buttons on the remote
Sony XBR-65X950G | User Manual - Page 8
Remote control | Functions of the remote control buttons Middle buttons on the remote control The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region. Color buttons Execute corresponding function at that time. GUIDE
Sony XBR-65X950G | User Manual - Page 9
the sound. Hint The accessibility shortcut service can be turned on or off by available). HELP Display the Help menu. Help Guide can be accessed from here. (Fast rewind remote control Middle buttons on the remote control [9] Getting Started Using voice recognition features Using the remote control
Sony XBR-65X950G | User Manual - Page 10
Remote controls that support voice search have a (Microphone) button or (The Google Assistant) button, and a built-in microphone. By speaking into the microphone, you can search for various content. 1 Press the (Microphone) button or (The Google Assistant) button. The LED on the remote control will
Sony XBR-65X950G | User Manual - Page 11
-in MIC). [12] Getting Started Keeping the TV updated The TV acquires data such as program guides while it is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV. [13] Getting Started Introducing Android TV
Sony XBR-65X950G | User Manual - Page 12
When watching a TV program, press the TV button, select [TV control] or [Remote control] in [TV menu], and then select [ Picture-in-picture]. The position of the small screen is automatically adjusted. You cannot set it manually. Closing the small screen or returning it to full screen 1 Press the
Sony XBR-65X950G | User Manual - Page 13
mobile device. 1 Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list. If the supplied remote control has an APPS button, you can press the APPS button to display the apps list. 2 Select an app to install. After downloading, the app is
Sony XBR-65X950G | User Manual - Page 14
Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network Moving apps to a USB memory device [16] Getting Started | Introducing Android TV™ Moving apps to a USB memory device You can move downloaded apps to a USB memory device to increase the
Sony XBR-65X950G | User Manual - Page 15
Started | Introducing Android TV™ Enjoying safe apps and video streaming services (Security & restrictions) You can ensure safe use of the TV options such as [Security & restrictions] or [Watching TV] - [Parental controls]. Note If you change the [Security & restrictions] settings, your device
Sony XBR-65X950G | User Manual - Page 16
an app to favorites. If you select an added app and press and hold the (Enter) button on the remote control, you can change the sort order or remove a favorite. If you select a TV app, you can watch (B) are called "Channels". Here, you can watch recommended content from video streaming services.
Sony XBR-65X950G | User Manual - Page 17
content on any channel and pressing and holding the (Enter) button on the remote control. You can move some of the channels under "Channels (D)" in the Home "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting [21] Getting Started | Basic Operations
Sony XBR-65X950G | User Manual - Page 18
focus to change a setting or select it. To change the settings that are displayed 1 Press the (Quick Settings) or ACTION MENU button on the remote control. 2 Move the focus left or right, and select (Edit). 3 Select the desired setting. 4 Select [Close]. Hint To change the order or hide a displayed
Sony XBR-65X950G | User Manual - Page 19
to move the item to the desired position, and then press the (Enter) button on the remote control. You can switch to TV broadcasting by simply pressing the TV button on the remote control. Switching from the Home Menu 1 Press the HOME button, then select the input source from [Inputs]. [24] Getting
Sony XBR-65X950G | User Manual - Page 20
Light sensor Optimize brightness according to ambient light. Advanced settings Access advanced picture enhancing options. For more details, refer to "Picture" advanced settings. Hint You can also change the [Picture mode] or [Brightness] via the Quick Settings while watching TV. For more details,
Sony XBR-65X950G | User Manual - Page 21
Digital noise reduction Smooth gradation Description Adjust the picture detail. Adjusts fineness and noise for realistic picture. If you select Manual, you can adjustResolution. Reduce repetitive random noise. Reduce video compression noise. Create smooth gradations to reduce false contours on flat
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factory default. Hint For other information, see the related topics below or "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Adjusting the picture quality [27] Getting Started | Basic Operations | Changing the picture and sound
Sony XBR-65X950G | User Manual - Page 23
when the TV is turned on. Home theater control Turns your audio system on, and allows you to control it. Sound mode sync The sound field of eARC mode If [Auto] is selected, high quality audio is output when an eARC supported device is connected to an HDMI port labeled "ARC" or "eARC/ARC". Digital
Sony XBR-65X950G | User Manual - Page 24
You can also change the [Sound mode] via the Quick Settings while watching TV. For more details, refer to Using the Quick Settings. [28] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences "Sound" advanced settings This page introduces various settings
Sony XBR-65X950G | User Manual - Page 25
"blinking" Cyan "blinking" Amber "on" Yellow "on"* When the screen is off When the TV is turning on When receiving signals from the remote control When updating the software using a USB storage device etc. When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network
Sony XBR-65X950G | User Manual - Page 26
button on the remote control for 3 seconds is [ Screen reader]. Enable the function using [Accessibility shortcut] in [Accessibility], and change the assigned feature using [Shortcut service]. To use text-to-speech with the Help Guide, view the Help Guide in the Sony support website using a computer
Sony XBR-65X950G | User Manual - Page 27
GUIDE on the TV's remote control. Related topics Setting up to control the set-top box (cable/satellite box) using the TV remote control An external device (such as a set-top box) cannot be controlled via the IR Blaster or the TV's remote control and games. These services are provided by broadcasters
Sony XBR-65X950G | User Manual - Page 28
Home menu, then select [Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the USB device name. 4 Select the folder, and select the file to play. To check the supported file formats Supported files and formats Note Some photo images or folders
Sony XBR-65X950G | User Manual - Page 29
see "Frequently Asked Questions" on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Information about USB devices used or any other problem. Related topics Supported files and formats [40] Using the TV with Other Devices | USB devices Supported files and
Sony XBR-65X950G | User Manual - Page 30
files and formats Music Videos Audio sampling rates (for videos) External subtitles [42] Using the TV with Other Devices | USB devices | Supported files and formats Music Use case : USB / Home Network mp4 Extension: *.mp4 / *.m4a Description AAC-LC HE-AAC v1 / v2 Sampling Rate 16k / 22
Sony XBR-65X950G | User Manual - Page 31
files and formats Photos Videos Audio sampling rates (for videos) External subtitles [43] Using the TV with Other Devices | USB devices | Supported files and formats Videos Use case : USB / Home Network MPEG1 (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec (Profile@Level): MPEG1
Sony XBR-65X950G | User Manual - Page 32
Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60p *1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps. avi (*.avi) Subtitle Type : External Video Codec (Profile@Level): Xvid Audio Codec: MPEG1L1 / MPEG1L2 / MPEG1L3
Sony XBR-65X950G | User Manual - Page 33
Video Codec (Profile@Level): Motion JPEG Audio Codec: μ-LAW / PCM (U8) / PCM (S16LE) Max. / Min. Resolution: 1280x720 / QCIF (176x144) Max. Frame Rate: 1280x720@30fps Asf (*.asf / *.wmv) Subtitle Type : External Video Codec (Profile@Level): VC1 AP@L3, MP@HL, SP@ML Audio Codec: WMA9 Standard Max. /
Sony XBR-65X950G | User Manual - Page 34
(Profile@Level): VP9 Profile 0, Profile 2 Audio Codec: Vorbis Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60fps Other supported files and formats Photos Music Audio sampling rates (for videos) External subtitles [44] Using the TV with Other Devices | USB devices
Sony XBR-65X950G | User Manual - Page 35
files and formats Photos Music Videos External subtitles [45] Using the TV with Other Devices | USB devices | Supported files and formats External subtitles Use case : USB File Format SubStation Alpha SubRip MicroDVD SubViewer SAMI DVD Subtitle System Extension *.ass / *.ssa *.srt *.sub / *.txt
Sony XBR-65X950G | User Manual - Page 36
out jacks (sockets) to HDMI 3 AUDIO IN / HDMI 1 AUDIO IN. Availability depends on your model/region/country. Refer to the Reference Guide to check if your TV supports HDMI 3 AUDIO IN / HDMI 1 AUDIO IN. Component video connection If your Blu-ray/DVD player has component video jacks (sockets), connect
Sony XBR-65X950G | User Manual - Page 37
(A) (B) (C) (A) Blu-ray/DVD player (same as connecting a set-top box) (B) Component video cable (not supplied) (C) Audio cable (not supplied) Composite connection If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable. (A) (B) (A) Blu-ray/DVD
Sony XBR-65X950G | User Manual - Page 38
content from Blu-ray/DVD discs or other content supported by your player on the TV. 1 Turn on remote control. 1 Press the HOME button, then select [Settings] - [Watching TV] - [External inputs] - [Cable/Satellite box setup] - [Cable/Satellite box control setup]. 2 Follow the on-screen instructions
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An Internet connection is required to use Google Cast. Using AirPlay This TV supports AirPlay 2. 1 If AirPlay has not been configured, press INPUT on the remote control, select (AirPlay), and follow the on-screen instructions. 2 Make sure your Apple device is connected to the same network as your
Sony XBR-65X950G | User Manual - Page 40
view content stored on a computer After connecting the computer, press the HOME button, then select the input the computer is connected to. To check the supported file formats Supported files and formats
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and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a supported file formats Supported files and formats Hint If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV's remote control
Sony XBR-65X950G | User Manual - Page 42
x 1024, 64.0 kHz/60 Hz 1600 x 900, 56.0 kHz/60 Hz 1680 x 1050, 65.3 kHz/60 Hz 1920 x 1080, 67.5 kHz/60 Hz * * 1080p timing, when applied 60Hz 4096 x 2160p/24Hz*2 4096 x 2160p/50Hz*1*2, 4096 x 2160p/60Hz*2 *1 Not supported depending on your region/country. *2 When 4096 x 2160p is input and [Wide mode
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Note Refer to the instruction manual of the device to be connected. Connection using an HDMI cable This device supports Audio Return Channel (ARC that supports eARC/ARC varies depending on the model. Refer to the included reference guide. Related topics Pass-through audio formats supported with
Sony XBR-65X950G | User Manual - Page 44
(only TVs with a built-in MIC). HDMI connection (eARC supported) 1 Connect the external input device and TV with an HDMI ] - [Audio system]. 4 Enable the audio system's eARC feature. Refer to the instruction manual of the device. 5 Adjusting an audio system Note You cannot select [eARC mode]
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Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture. No audio or HDMI connection, you can operate it by simply using the TV's remote control. Note You need to configure the [Digital audio out] settings
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HDMI cable, you can adjust the output timing of the picture and sound. Adjusting the AV sync setting For details about supported models, refer to the support site. Support Site Related topics BRAVIA Sync-compatible devices Connecting an audio system No sound but good picture. No audio or low audio
Sony XBR-65X950G | User Manual - Page 47
when connecting the speaker cable. * * *Strip about 10 mm (13/32 inches) of insulation from the speaker cable at each end. Note To prevent the Using the TV with Other Devices | Audio system Pass-through audio formats supported with eARC Confirm that you can pass-through the following audio formats.
Sony XBR-65X950G | User Manual - Page 48
- AAC/MPEG4 - AAC For details, refer to the support page. Support Site Related topics Connecting an audio system [63] Using the device in pairing mode, refer to the instruction manual of the device. 2 Press the HOME button, then select [Settings] - [Remotes & Accessories] - [Bluetooth settings] -
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] Using the TV with Other Devices | Bluetooth devices Supported Bluetooth profiles The TV supports the following profiles: HID (Human Interface Device Profile) HOGP (HID over GATT Profile) A2DP (Advanced Audio Distribution Profile) AVRCP (Audio/Video Remote Control Profile) SPP (Serial Port Profile)
Sony XBR-65X950G | User Manual - Page 50
A2DP and AVRCP supported models have [A/V sync] in [Settings] - [Display & Sound] - [Audio BRAVIA Sync-compatible devices from the TV. Press the (Quick Settings) or ACTION MENU button on the remote control, and select [Sync Menu]. If the [Sync Menu] is not displayed, change the items displayed in
Sony XBR-65X950G | User Manual - Page 51
connected AV receiver through the TV's remote control. Video camera Automatically turns the TV on Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual
Sony XBR-65X950G | User Manual - Page 52
Menu 1 Press the (Quick Settings) or ACTION MENU button on the remote control, select the Sync Menu, and select the desired item in the pictures in 4K resolution You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos
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from the Home menu, then select [ Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the . 4 Start playback on the connected device. To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher
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(8K models only) You can connect a digital still camera/camcorder that supports HDMI 8K output to HDMI IN 4 of the TV to display high (Apps icon) from the Home menu, then select [ Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the USB device
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repeatedly to select the connected device. 3 Set the connected device to 8K output. 4 Start playback on the connected device. To check the supported file formats Supported files and formats To view pictures in 8K resolution You can set the HDMI signal format to [Enhanced format (8K)] to view
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Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, refer to the need to prepare a separate router. Ask your service provider for information about your modem's specifications. (B) (A) LAN cable (B) Computer
Sony XBR-65X950G | User Manual - Page 57
the set-up. Note The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the
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quality. The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied
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. If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password]. 3 Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV. 4 Send content from the Wi-Fi Direct/Wi-Fi device to the TV. For details, refer to the instruction manual of the device. If connection
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[Home network] - [Server diagnostics] - follow the on-screen instructions to perform diagnostics. To use the renderer function Press the HOME Apps icon) from the Home menu, then select [Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the
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may not be possible even when using the supported formats. Related topics Adjusting home network settings [84] Connecting to a Network | Home network features Playing content from a media server You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by
Sony XBR-65X950G | User Manual - Page 62
[Apps] [Device Preferences] Configure settings such as [ Keyboard], [Home screen], and [Accessibility]. [Remotes & Accessories] Configure settings such as [ Remote control] and [Bluetooth settings]. [Expert panel settings] (only models equipped with an OLED panel) [87] Settings | Configuring the TV
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[Network & Internet] Configures settings for such things as wireless LANs, wired LANs, and home networks. [90] Settings | Configuring the TV [Accounts & Sign In] 1 Press the HOME button, then select [Settings] - [Accounts & Sign In] - the desired option. Available options [Google] Syncs the
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apps. [Accessibility] Configures the settings of accessibility features and services for helping users navigate their devices more easily. [Reset ] Setup for registering/deregistering Bluetooth devices. [Remote control] Setup for pairing the Voice Remote Control. [94] Settings | Configuring the TV
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the TV with this option enabled. [Panel refresh] Manually perform a panel refresh only when image retention is [96] Troubleshooting Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power
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symptoms] If the problem persists, try the following. Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required. Check and try Software updates. Support Site [99] Troubleshooting | Start here Software updates Sony will provide software updates from time to time
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. For more about the support site, please see the Support Site page. Related topics Connecting to a Network [100] Troubleshooting | Start here If a full reset (restart) of the TV is required If you have trouble such as the picture not displaying on the screen or the remote control not working, reset
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to the Google Terms of Service and Google Privacy Policy. [101] Troubleshooting | Start here Frequently Asked Questions for Troubleshooting For troubleshooting information, you can also refer to Frequently Asked Questions on our support site. [102] Troubleshooting Picture (quality)/screen No color
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[CineMotion]. Related topics Ghosting or double images appear. [105] Troubleshooting | Picture (quality)/screen Picture size/Screen format/Wide mode changes To lock the [Wide mode] setting, disable [Auto wide]. You can manually adjust the picture size from [Wide mode]. Example of setting [ Wide
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[Zoom], which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again. [Auto wide] in [Screen] will control the size of the picture. If you are using a settop box, refer to the manufacturer of the set-top box for more information. [106] Troubleshooting
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in demo mode. Try exiting demo mode. Press the HOME button on the remote control and select [ Settings] - [Device Preferences] - [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. [107] Troubleshooting | Picture (quality)/screen A black box appears on the screen. A text option is
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If panel refresh started automatically, it will restart when you turn off the TV with the remote control. If panel refresh was initiated manually, you must select it again. [113] Troubleshooting | Picture (quality)/screen You are concerned about an image retention. (only models equipped with an OLED
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button on the remote control. [117] Troubleshooting Broadcast reception Check these things first to troubleshoot your TV reception. Sony support website. Support Site Related topics Using Wi-Fi to connect the TV to the Internet/Network Connecting to a network using a LAN cable [119] Troubleshooting
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bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location). Related topics Check these things first to troubleshoot your TV reception. [122] Troubleshooting | Broadcast reception There is picture or sound noise when viewing an
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Related topics Check these things first to troubleshoot your TV reception. [124] Troubleshooting | Broadcast reception Poor reception or poor picture quality with digital broadcasts. Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level.
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/region/country. You can hear a slight noise from the TV speakers (only models with TV center speaker mode). [130] Troubleshooting | Sound No sound but good picture. Check the volume control. Press MUTING or MUTE or (Mute) or VOL or (Volume) + button to cancel muting. Press the (Quick Settings) or
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eARC/ARC. Remove the headphones or disconnect the Bluetooth audio device. Related topics No audio or low audio with a home theater system. [131] Troubleshooting | Sound Audio noise. Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Keep the antenna cable away from
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cable You can adjust the output timing of the picture and sound. For details about supported models, refer to the support site. Support Site Related topics Adjusting the AV sync setting Adjusting an audio system [136] Troubleshooting | Sound No TV sounds such as operation sound or audio response.
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those from remote control operation or voice responses are not output because audio signals from HDMI input are passed through to the eARC supported device. To is connected When [Pass through mode] is set to [Auto] [139] Troubleshooting | Sound You can hear a slight noise from the TV speakers (only
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services. [141] Troubleshooting instruction manual for connection information, or contact the person who set up the network (network administrator). Hint The solution varies depending on the network status check. For solutions based on each issue, see "Frequently Asked Questions" on the Sony Support
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Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network [143] Troubleshooting . Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect.
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may be out of service. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network [145] Troubleshooting Remote control/accessories The remote control does not operate
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batteries from the remote control. 2 Press the power button on the remote control for three seconds. 3 Install new batteries into the remote control. If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages. Note When
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mode]. [151] Troubleshooting | Power The TV does not turn on. Perform the procedures in the order below until the problem is solved. 1. Check if the TV turns on with the remote control. Point the remote control at the sensor on or back of the TV. For details, refer to the Reference Guide of the TV.
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this procedure, there may be a problem with the remote control. Refer to the following topic. The remote control does not operate. 3. Unplug the AC . Related topics The remote control does not operate. If a full reset (restart) of the TV is required [152] Troubleshooting Connected devices No picture
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[BRAVIA Sync settings] - [BRAVIA Sync control] is set up on the TV. Related topics BRAVIA Sync-compatible devices [158] Troubleshooting | Connected devices An external device (such as a set-top box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or
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) using the TV remote control [159] Troubleshooting | Connected devices Some media files in the USB device or server are not displayed. Unsupported files may not be displayed. All the folders/files may not be displayed depending on the system status. Related topics Supported files and formats [160
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up at various times such as during software updates using a USB storage device. Refer to How the LED lights up for details. [164] Troubleshooting | LED You want to disable the illumination ] and disable [Built-in MIC LED]. [166] Index TV programs GUIDE Interactive broadcasts Channels Parental lock
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pictures HOME Picture Date & time Sound/voice Voice search, using Sound Remote control Remote control, using Voice search HOME Connections Bluetooth Google Cast BRAVIA Sync Internet External Digital cameras, camcorders Audio systems YouTube Netflix Supported files and formats System software update

Section	Page
Getting Started	5
Using the Help Guide	5
Help Guide versions	5
Note	5
Hint	5
Related topics	5
Remote control	6
Using the remote control	6
To return to the previous screen	6
Hint	6
Related topics	6
Functions of the remote control buttons	7
Upper buttons on the remote control	7
Related topics	7
Middle buttons on the remote control	8
Related topics	8
Lower buttons on the remote control	8
Hint	9
Related topics	9
Using voice recognition features	9
Using the remote control microphone	9
Hint	10
When you cannot search using your voice	10
Note	10
Using the built-in MIC (only TVs with a built-in MIC)	10
Note	11
Hint	11
Related topics	11
Keeping the TV updated	11
Introducing Android TV™	11
Displaying the picture in a small screen	11
Displaying the picture as a small screen	12
Note	12
Closing the small screen or returning it to full screen	12
Installing apps from the Google Play Store	13
Note	13
Hint	13
About paid apps	13
To delete an app	13
Related topics	14
Moving apps to a USB memory device	14
Note	14
Hint	14
To remove a USB memory device	14
Note	14
Viewing Internet media	15
Note	15
Related topics	15
Enjoying safe apps and video streaming services (Security & restrictions)	15
Note	15
Hint	15
Basic Operations	15
Home menu	16
Search, Notifications, Inputs, Timers, and Settings (A)	16
Apps (B)	16
Play Next (C)	16
Note	16
Channels (D)	16
Hint	17
Customize channels (E)	17
Hint	17
Using the TV menu	17
Hint	17
Using the Quick Settings	17
To change the settings that are displayed	18
Hint	18
Selecting inputs	18
To edit the input items	18
Hint	18
Switching from the Home Menu	19
Changing the picture and sound quality to your preferences	19
Adjusting the picture quality	19
Note	19
Picture	19
Hint	20
Screen	20
“Picture” advanced settings	20
Note	20
Picture mode	20
Advanced settings	21
[Brightness] settings	21
[Color] settings	21
[Clarity] settings	21
[Motion] settings	22
[Video options] settings	22
[Reset] settings	22
Hint	22
Related topics	22
Adjusting the sound quality	22
Note	22
Hint	23
“Sound” advanced settings	24
Note	24
[Sound mode] settings	24
[Sound customization]	24
[Volume level]	24
Related topics	24
How the LED lights up	25
Built-in MIC LED (only TVs with a built-in MIC)	25
Illumination LED	25
Related topics	25
Accessibility features	25
Hint	26
Support Site	26
Watching TV	26
Watching TV programs	26
Using the program guide	26
Hint	27
Related topics	27
Using interactive broadcast TV services	27
To use Ginga service (Ginga models only)	27
Using the TV with Other Devices	27
USB devices	28
Playing content stored on a USB device	28
Connecting a USB device	28
Enjoy photos/music/movies stored on a USB device	28
To check the supported file formats	28
Note	28
Hint	29
Related topics	29
Information about USB devices used for storing photos and music	29
Related topics	29
Supported files and formats	29
Photos	29
Other supported files and formats	30
Music	30
mp4	30
Extension: .mp4 / .m4a	30
3gpp	30
Extension: .3gp / .3g2	30
Asf	30
Extension: *.wma	30
ogg	30
Extension: *.ogg	30
Other	30
Extension: *.mp3	30
Extension: *.wav	31
Extension: *.flac	31
Extension: *.aac	31
Other supported files and formats	31
Videos	31
MPEG1 (.mpg / .mpe / *.mpeg)	31
MPEG2PS (.mpg / .mpe / *.mpeg)	31
MPEG2TS	32
Extension : *.m2t	32
Extension : .m2ts / .mts	32
MP4 (*.mp4)	32
avi (*.avi)	32
Asf (.asf / .wmv)	33
MKV (*.mkv)	33
3gpp (.3gp / .3g2)	34
MOV (*.mov)	34
WebM (*.webm)	34
Other supported files and formats	34
Audio sampling rates (for videos)	35
Other supported files and formats	35
External subtitles	35
Other supported files and formats	35
Blu-ray and DVD players	36
Connecting a Blu-ray or DVD player	36
Note	36
Hint	36
HDMI connection	36
Component video connection	36
Composite connection	37
When using an Analog Extension cable	37
Related topics	37
Watching Blu-ray and DVD discs	38
Hint	38
Related topics	38
Set-top box (cable/satellite box)	38
Connecting a Set-top box (cable/satellite box)	38
Setting up to control the set-top box (cable/satellite box) using the TV remote control	38
Note	39
Related topics	39
Displaying the iPhone/smartphone or iPad/tablet app screen on the TV	39
Using Google Cast	39
Note	39
Using AirPlay	39
Hint	39
Note	40
Related topics	40
Computers, cameras, and camcorders	40
Connecting a computer and viewing stored content	40
To connect a computer	40
To check the video signal specifications	40
To view content stored on a computer	40
To check the supported file formats	40
Note	41
Connecting a camera or camcorder and viewing stored content	41
To connect a camera or camcorder	41
To view content stored on a digital still camera/camcorder	41
To check the supported file formats	41
Hint	41
Related topics	41
Computer video signal specifications	42
Other video input signals	42
Note	42
Audio system	42
Outputting audio from an audio system	43
Note	43
Connection using an HDMI cable	43
Note	43
Related topics	43
Connecting an audio system	43
Note	43
HDMI connection (ARC supported)	43
Note	44
HDMI connection (eARC supported)	44
Note	44
Digital optical cable connection	45
Hint	45
Related topics	45
Adjusting an audio system	45
Adjusting an audio system connected with an HDMI cable or digital optical cable	45
Note	45
Hint	46
Related topics	46
Using the TV as a center speaker (only models with TV center speaker mode)	46
Speaker cable connection	46
Note	47
Related topics	47
Pass-through audio formats supported with eARC	47
Related topics	48
Bluetooth devices	48
Connecting a Bluetooth device	48
To pair the TV with a Bluetooth device	48
To connect to a paired Bluetooth device	48
Related topics	49
Adjusting the AV sync setting	49
Hint	49
Note	49
Supported Bluetooth profiles	49
Related topics	50
BRAVIA Sync-compatible devices	50
BRAVIA Sync overview	50
Related topics	50
Using features available for BRAVIA Sync-compatible devices	50
Blu-ray/DVD player	50
AV receiver	51
Video camera	51
Note	51
Related topics	51
Adjusting BRAVIA Sync settings	51
Available options	51
To use the Sync Menu	52
Hint	52
Related topics	52
Viewing pictures in 4K/8K from compatible devices	52
Viewing pictures in 4K resolution	52
To view pictures stored on a USB device or network device in 4K resolution	52
To view pictures stored on a digital still camera/camcorder	53
To check the supported file formats	53
To view pictures in 4K resolution with higher quality	53
Note	53
Related topics	53
Settings for viewing pictures in 4K resolution with higher quality	53
HDMI signal format	53
Note	54
Related topics	54
Viewing pictures in 8K resolution (8K models only)	54
To view pictures stored on a USB device or network device in 8K resolution	54
To view pictures stored on a digital still camera/camcorder	54
To check the supported file formats	55
To view pictures in 8K resolution	55
Note	55
Related topics	55
Settings for viewing pictures in 8K resolution (8K models only)	55
HDMI signal format	55
HDMI IN 4	55
HDMI IN 1/2/3	55
Note	56
Related topics	56
Connecting to a Network	56
Connecting to a network using a LAN cable	56
Connecting to a network using a LAN cable	56
Hint	56
Note	57
Related topics	57
Connecting to a network using a wireless connection	57
Using Wi-Fi to connect the TV to the Internet/Network	57
To turn off the built-in wireless LAN	58
Hint	58
Note	58
Related topics	58
Using Wi-Fi Direct to connect to the TV (no wireless router required)	58
If connection is not successful	59
To connect another device	59
To change the name of the TV shown on the connected device	59
To list connected devices/deregister devices	59
Home network features	59
Adjusting home network settings	59
To check the server connection	60
To use the renderer function	60
To use the remote device	60
Playing content from a computer	60
To check the supported file formats	61
Note	61
Related topics	61
Playing content from a media server	61
Related topics	61
Settings	61
Configuring the TV	61
[Watching TV]	62
Available options	62
Note	62
[Display & Sound]	62
Available options	62
[Network & Internet]	63
[Accounts & Sign In]	63
Available options	63
[Apps]	63
[Device Preferences]	63
Available options	63
[Remotes & Accessories]	64
Available options	64
[Expert panel settings] (only models equipped with an OLED panel)	64
Available options	65
Note	65
Setting a timer	65
To set the on timer	65
To set the sleep timer	65
Note	65
Troubleshooting	65
Start here	66
Self diagnostics	66
Check if the TV is working properly.	66
Hint	66
If the problem persists, try the following.	66
Software updates	66
To check for software updates automatically	66
Hint	66
Note	66
Updating software via USB storage device	67
Related topics	67
If a full reset (restart) of the TV is required	67
Power Reset	67
Hint	67
Factory data reset	67
Note	67
Frequently Asked Questions for Troubleshooting	68
Picture (quality)/screen	68
No color/Dark picture/Color is not correct/Picture is too bright.	68
Note	68
Related topics	69
Distorted picture./The screen flickers.	69
Check the connection and position of the antenna and peripheral devices	69
Check the [Motion] setting	69
Related topics	69
Picture size/Screen format/Wide mode changes automatically.	69
Example of setting [Wide mode] (when the aspect ratio of the original picture is 4:3)	69
[Wide mode] (when the aspect ratio of the original picture is 16:9)	70
Note	70
Hint	70
The screen suddenly changes to a video you do not recognize while watching TV.	70
A black box appears on the screen.	71
There are banners/tickers at the top or bottom of the screen.	71
High resolution HDR pictures are not displayed.	71
A message about an app asking for permission to access a TV function is displayed.	71
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)	71
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)	72
You are concerned about an image retention. (only models equipped with an OLED panel)	72
Note	72
Related topics	72
A white line appears on the screen. (only models equipped with an OLED panel)	72
Panel refresh does not complete. (only models equipped with an OLED panel)	72
Keyboard	72
You cannot operate the current screen after the on-screen keyboard is displayed.	73
Broadcast reception	73
Check these things first to troubleshoot your TV reception.	73
Hint	73
Related topics	73
Block noise or an error message appears and you cannot watch broadcasts.	73
Ghosting or double images appear.	73
Related topics	74
Only snow noise or a black picture appears on the screen.	74
Related topics	74
There is picture or sound noise when viewing an analog TV channel.	74
Related topics	74
Some channels are blank.	74
Related topics	75
Poor reception or poor picture quality with digital broadcasts.	75
Related topics	75
You cannot view digital channels.	75
Related topics	75
You cannot receive or select channels.	75
Related topics	75
Some digital cable channels are not displayed.	76
Related topics	76
Broadcast HD formats have poor quality.	76
Related topics	76
Sound	76
No sound but good picture.	76
Related topics	77
Audio noise.	77
Related topics	77
No audio or low audio with a home theater system.	77
Related topics	77
Distorted sound.	77
Related topics	78
You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.	78
To output sound from both the headphones/Bluetooth audio device and TV speakers	78
To output sound from both an audio system connected via eARC/ARC and TV speakers	78
You are concerned about a delay between the picture and sound.	78
If a Bluetooth audio device is connected	78
If a specific audio system is connected with an HDMI cable	78
Related topics	78
No TV sounds such as operation sound or audio response.	78
You cannot establish an eARC connection.	79
Related topics	79
You cannot use voice search with the Google Assistant* with the built-in MIC (only TVs with a built-in MIC).	79
You can hear a slight noise from the TV speakers (only models with TV center speaker mode).	79
Network (Internet/home)/apps	80
The TV cannot connect to the Internet/Network.	80
Checking the status of the network connection	80
Hint	80
Note	80
Related topics	80
The picture and/or sound quality from streaming apps is poor.	80
Hint	81
Related topics	81
Your TV cannot connect to the server.	81
Related topics	81
You can connect to the Internet, but not to certain apps and services.	81
Hint	82
Related topics	82
Remote control/accessories	82
The remote control does not operate.	82
Check if the TV is working properly	82
Check if the remote control is working properly	82
Note	83
Reset the remote control	83
Note	83
Related topics	83
Power	83
The TV turns off automatically.	83
Related topics	84
The TV turns on automatically.	84
Related topics	84
After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)	84
The TV does not turn on.	84
1. Check if the TV turns on with the remote control.	84
2. Check if the TV turns on with the power button on the TV.	84
3. Unplug the AC power cord (mains lead) and wait for 2 minutes (3 minutes for models equipped with an OLED panel).	85
Hint	85
Related topics	85
Connected devices	85
No picture from a connected device.	85
Related topics	85
You cannot select a connected device in the Home Menu.	86
Related topics	86
Certain programs on digital sources display a loss of detail.	86
Photo images or folders take time to display.	86
Related topics	86
You cannot find a connected BRAVIA Sync HDMI device.	86
Related topics	86
An external device (such as a set-top box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or set-top box control compatible models only)	86
Related topics	87
Some media files in the USB device or server are not displayed.	87
Related topics	87
Operation cuts out, or a device does not work.	87
Related topics	87
Some paid content cannot be played.	87
LED	88
The illumination LED sometimes lights up.	88
You want to disable the illumination LED so that it does not light up or blink.	88
Note	88
You want to disable the built-in MIC LED so that it does not light up (only TVs with a built-in MIC).	88
Index	88
TV programs	88
Picture/display	89
Sound/voice	89
Remote control	89
Connections	89
External devices	89
Apps	89
File playback	89

Match case Limit results 1 per page

Television

Getting Started

[1]

Using the Help Guide

[2]

Remote control

[3]

Using the remote control

[4]

Functions of the remote control buttons

[5]

Upper buttons on the remote control

[6]

Middle buttons on the remote control

[7]

Lower buttons on the remote control

[8]

Using voice recognition features

[9]

Using the remote control microphone

[10]

Using the built-in MIC (only TVs with a built-in MIC)

[11]

Keeping the TV updated

[12]

Introducing

Android TV™

[13]

Displaying the picture in a small screen

[14]

Installing apps from the

Google Play Store

[15]

Moving apps to a USB memory device

[16]

Viewing Internet media

[17]

Enjoying safe apps and video streaming services (

Security & restrictions

)

[18]

Basic Operations

[19]

Home menu

[20]

Using the

TV menu

[21]

Using the

Quick Settings

[22]

Selecting inputs

[23]

Changing the picture and sound quality to your preferences

[24]

Adjusting the picture quality

[25]

“

Picture

” advanced settings

[26]

Adjusting the sound quality

[27]

“

Sound

” advanced settings

[28]

How the

LED

lights up

[29]

Accessibility features

[30]

Support Site

[31]

Watching TV

[32]

Watching TV

programs

[33]

Using the

program

guide

[34]

Using interactive broadcast TV services

[35]

Using the TV with Other Devices

[36]

USB devices

[37]

Playing content stored on a USB device

[38]

Information about USB devices used for storing photos and music

[39]

Supported files and formats

[40]

Photos

[41]

Music

[42]