Toshiba C55-C5221W Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8
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- Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 1
®/Satellite Pro® CL40/C40/C50/C70-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 2
the state of California only. Model: Satellite/Satellite Pro CL40/C40/C50/C70-C Series all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 6
found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 7
problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba devices, such as medical equipment or services, is perceived or identified as - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 8
or transmitter. Optical Disc Drive Safety Instructions NOTE This section is only applicable if To use this model properly, read the User's Guide carefully and keep it for your future reference. Never serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 9
5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz duire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Veuillez noter que les - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 10
in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 12
12 France: Italia: Nederland: Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen. Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T. (http - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 13
of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 14
stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 15
uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday - Friday: 10:00 - 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 VCCI Class - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 16
guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein. © 2015 by Toshiba BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 17
17 Trademarks Satellite, Satellite Pro, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 18
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 19
specifications 29 Documentation 29 Service options 29 Chapter 1: Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 Computer user comfort recommendations.... 31 Good Working Posture 31 Using the notebook with an external keyboard - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 20
41 Initial setup 41 Using the Start menu 42 Registering your computer with Toshiba 43 To Shut down your computer 43 To Restart your computer 44 To Restoring from a recovery drive 47 Reset your PC 48 Installing drivers and applications 50 Using the touchpad 51 Adjusting touchpad settings - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 21
optical media 70 Removing a disc with the computer on ......... 71 Removing a disc with the computer off ......... 71 Toshiba's online resources 72 Chapter 3: Mobile Computing 73 Toshiba's energy-saver design 73 Running the computer on battery power 73 Battery Notice 74 Power management 75 - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 22
a user password 105 Deleting a user password 107 System Settings 108 Service Station 110 TOSHIBA Application Installer 111 Display Utility 112 Chapter 6: If Something Goes Wrong 113 Problems that are easy to fix 113 Problems when you turn on the computer ........ 114 The Windows operating - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 23
System Recovery 133 Sound help 133 Use the Sound troubleshooter 133 Check and set default speakers 134 Uninstall the audio driver 135 Download the latest sound driver 136 Perform a system restore 136 Printer problems 137 Wireless networking problems 138 Connecting to the Internet 139 Using - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 24
adapter driver 141 Troubleshooting an Internet connection - How to verify TCP/IP 142 Downloading drivers and updates 144 Using Toshiba Service Station 144 Manually download and install drivers and updates 144 How to determine the correct drivers to download 145 DVD operating problems 146 - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 25
can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 25 - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 26
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 27
product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 10. You - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 28
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 29
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 30
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 31
supported support your arms, allowing your shoulders to relax. ❖ When using the keyboard, it should be centered in front of you. ❖ The keyboard and pointing device should be close to your elbow level. The keyboard should be flat so that your wrists are straight when typing. However, if the notebook - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 32
When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is clear. ❖ Avoid glare - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 33
more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level. ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 34
evaluate ways to reduce the stress. Mobile computing tips ❖ When using the notebook at airports, on airplanes or trains, or at meetings, make sure room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 35
Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 36
3. Remove the battery pack, if applicable. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 37
Getting Started Selecting a place to work 37 Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 38
38 Getting Started Setting up your computer Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 39
the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 40
AC power light on the indicator panel glows white. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 41
other hand to slowly open or close the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. When you turn on the computer for the first - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 42
42 Getting Started Using the computer for the first time Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 43
Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your computer 1 Click or touch the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 44
44 Getting Started To Restart your computer To Restart your computer 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Restart 3 Highlight, and - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 45
Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" or troubleshoot problems on your computer. See "Creating a recovery drive" on page 46. Booting from a recovery drive to Reset or troubleshoot problems This - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 46
system to a new internal storage drive from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 47
Getting Started Recovering the Internal Storage Drive 47 (Sample Image) Create a recovery drive window 4 In the Create a recovery drive window click or touch Next. All information stored on your USB flash drive will be erased during the process of creating the recovery drive. Be sure to save the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 48
When you restore your system, only the operating system files and drivers originally shipped with the computer are restored. Any files that you USB Flash option and press the ENTER key. 5 Follow the on-screen instructions to complete the recovery process. Reset your PC The Reset process allows you - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 49
Getting Started Recovering the Internal Storage Drive 49 4 Select Recovery in the left pane of the Update & security window. The Update & security window appears. (Sample Image) Update & security window 5 Click or touch the Get started button. (Sample Image) Choose an option window 6 In the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 50
your computer. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer. A message may appear asking you to allow this app to make changes - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 51
NOTE Some of the touchpad operations described in this section are only supported in certain applications, and only on certain models. You can use the and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon ( - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 52
to right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the right - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 53
. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 54
model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the ( ) key. For - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 55
port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 56
56 Getting Started Using external display devices Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously. NOTE Some modes are only available - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 57
or touch Settings ( ) in the Start menu, and then choose a category you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 81. There are additional - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 58
. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 59
Getting Started Caring for your computer 59 3 Insert the cable's locking end into the security lock slot on your computer, then engage the locking device. The computer is now securely locked. (Sample Illustration) Attaching security lock cable - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 60
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 61
Learning the Basics Computing tips 61 ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 62
62 Learning the Basics Using the keyboard Using the keyboard NOTE Your computer may be equipped with a 10-key keyboard, depending on your model. Your computer's keyboard contains character keys, control keys, function keys, and special Windows keys. (Sample Illustration) Keyboard (Sample - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 63
(refreshes the Internet page), is performed. For more information, see "TOSHIBA Function Keys" on page 155. Special Windows keys Windows key Application key Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 90 ❖ - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 64
out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 65
Learning the Basics Mouse properties 65 Swipe from left edge-Swipe in from the left edge to display an open app. Snaps open apps (swipe in from the left edge and slide the divider to adjust the app size). Displays recently opened apps (swipe in from left edge, holding your finger down, and then - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 66
66 Learning the Basics Saving your work You may also enter your search in the Search field. Start menu Search field button (Sample Image) Start menu For more information, see "Using the Start menu" on page 42 and "Start button" on page 91. Saving your work Before you turn off the computer - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 67
(DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive. The drive will - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 68
disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 69
Learning the Basics Using the optical disc drive 69 Media control buttons The media control buttons located above the keyboard allow you to mute the sound and play audio CDs or DVD movies when the computer is on. Play/pause button Previous track button Next track button Volume decrease button - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 70
the drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 71
properly on other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to your a slender object, such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 72
a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 73
in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 74
variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system's battery life under any conditions other - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 75
not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 76
76 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 77
Mobile Computing Monitoring battery power 77 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 78
78 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 79
Mobile Computing Monitoring battery power 79 TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 80
80 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 81
Mobile Computing Monitoring battery power 81 Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 82
82 Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 83
is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the computer is leaking or - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 84
84 Mobile Computing Changing the main battery 5 Using a small Phillips screwdriver, loosen the screw(s) that secure the battery. Battery screws (Sample Illustration) Unlocking the battery 6 Pull the discharged battery out of the computer. (Sample Illustration) Removing the battery If the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 85
Mobile Computing Changing the main battery 85 Inserting a charged battery To insert a battery: 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 86
sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 87
as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of Toshiba's recycling initiatives include recycling programs, events and consumer promotions. For details, please visit toshiba.com/recycle. Toshiba - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 88
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 89
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 90
90 Exploring Your Computer's Features Exploring the desktop Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 91
configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 92
92 Exploring Your Computer's Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down the computer For more information, see "Using the Start menu" on page 42 and "Starting an app" on - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 93
Exploring Your Computer's Features Exploring the desktop 93 App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 94
to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 95
and close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 155. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 96
96 Exploring Your Computer's Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 97
Exploring Your Computer's Features Exploring audio features 3 Click or touch Voice Recorder. 97 (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 98
98 Exploring Your Computer's Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 99
miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 100
100 Exploring Your Computer's Features Using the Memory card reader When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. NOTE Always remove memory media when not in use. Removing memory media 1 Prepare the card - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 101
shown in the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Service Station ❖ TOSHIBA Application Installer ❖ Display Utility 101 - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 102
102 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 103
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 104
104 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 105
OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 106
106 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 107
107 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 108
108 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 109
109 Utilities System Settings ❖ Boot Options-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Panel open/Power on-Allows you to turn on the computer when opening the display panel - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 110
when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on-screen - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 111
bundled with your computer. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 112
Utility. The Display Utility window appears. (Sample Image) Display Utility screen 3 Click or touch the option you wish to change and follow the on-screen instructions. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 113
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 114
, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The you performed a shutdown before this message was displayed, a program or driver may have prevented Windows from shutting down. Data stored in the computer's - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 115
power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 116
shipped with your computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 152. The Windows operating system is not working The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 117
working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating system using - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 118
. The Operating System will automatically look for problems and repair them if possible. Command Prompt troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 119
not be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 120
is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 121
manufacturer's Web site. If you are experiencing problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 122
1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To Restart - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 123
when cleaning the keyboard. Touchpad help If you are having problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the ( ) key to - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 124
. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions for installation. NOTE The computer may automatically download the needed driver for your mouse - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 125
uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 126
screen, make sure the display priority is not set for an external monitor. To do this, press the ( ) key. If this does not correct the problem, press the ( ) key again to return the display priority to its previous setting. HINT: Pressing the ( ) key several times will advance you through the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 127
Windows online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect with your hardware. Reduce the size of the color palette to one that is supported by the computer's internal display. To change the display properties: 1 Right- - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 128
the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Error-checking NOTE This feature is not available for optical disc drives. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 129
run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the drive. If the optical disc drive - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 130
), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 131
may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 132
132 If Something Goes Wrong Web Camera help (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 133
troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 134
134 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 135
Sound Audio driver and select Uninstall. NOTE ❖ Do NOT select the "Delete the driver software for this device" box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 136
listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your computer, see "To Restart your computer" on page 44. Perform - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 137
attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 138
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems Service Provider) service may be disrupted. ❖ Verify that the Service Set system, and that the driver is loaded. To access the with a support technician at a later time - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 139
your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. do for telephone service or utilities. ISPs are usually phone companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connection). ❖ - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 140
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 141
Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with Uninstall the network adapter driver You can Uninstall the network adapter driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 142
computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 143
143 If Something Goes Wrong Connecting to the Internet 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 144
notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 145
in (or connected to) your computer. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a particular device is made by several vendors, each may require a specific driver made by that vendor. The following steps will help - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 146
that when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. DVD operating problems If you experience a problem playing DVDs, you may be able - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 147
programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See "Computing tips" on page 60 for instructions. On a regular basis, back up the information stored on your internal storage drive. Use Windows to back up files, or the entire computer, to a flash - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 148
you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 149
149 If Something Goes Wrong Develop good computing habits 2 Click or touch Configure. 3 Under Restore settings, select Turn on System Protection. 4 Click or touch Apply. 5 Click or touch OK. 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 150
is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy with File History and follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 151
to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 152
problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support drivers, BIOS updates, and many other downloads. Contacting Toshiba Toshiba's Technical Support Web site For technical support, - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 153
information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 154
A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 155
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Cortana® ❖ Brightness control ❖ Output (Display switch) ❖ Touchpad ❖ Media buttons ❖ Volume mute ❖ Wireless - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 156
digital assistant. Cortana helps you to be more productive by completing basic tasks, like sending emails, scheduling events, and performing Web searches. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 157
Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate a selection. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only ( - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 158
. To enable/disable the touchpad press the ( ) key. For more information on using the touchpad, see "Using the touchpad" on page 51. Media buttons This TOSHIBA Function key allows you to restart playing the current track or go to the previous track. This - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 159
. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Zoom (Display resolution) FN + [Space bar] This - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 160
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 161
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 162
Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Light Emitting Diode MB megabyte MBps megabytes per second PC Personal Computer RAM Random Access Memory RGB Red, Green Blue light (monitor) RFI - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 163
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 164
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 165
165 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 166
the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache disk drives, and modems are examples of devices. device driver-A program (called a "driver") that permits a computer to communicate with a device. - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 167
while moving the pointer to drag a selected object. In the Windows operating system, this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also DVD-ROM. DVD-ROM (Digital Versatile [or Video] Disc Read-Only - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 168
168 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 169
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 170
, or it can be non-volatile and hold data permanently, such as ROM. A computer's main memory is RAM. See also RAM, ROM. microprocessor-See Central Processing Unit (CPU). motherboard-The computer's main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt- - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 171
171 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 172
. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of computer's main memory. See also memory. Compare ROM. Random Access Memory-See RAM. Read-Only Memory-See ROM. reboot-See boot, restart. removable disk-A disk - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 173
is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card used to store and transfer data between - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 174
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 175
Index A AC adaptor 39 AC power 75 AC power light 39 accessing network 96 adding memory 39 optional external devices 45 adding desktops 92 adequate ventilation cooling fan 38 adjusting touchpad settings 53 Advanced Startup options 117 App tiles Start menu 93 app, starting 65 audio features 96 B - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 176
58 environmental precautions 30, 88 moving 58 running on battery power 73 setting up 38 computer lock 58 computer will not start troubleshooting 114 computing habits troubleshooting 147 computing tips 60 connecting AC adaptor 39 AC adaptor cord to (DC-IN) 40 computer to a network 96 external device - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 177
of used batteries 87 documentation 29 downloading drivers/updates determine correct drivers 145 manually download/install 144 Toshiba Service Station 144 drivers downloading 144 DVD removing with computer off 71 removing with computer on 71 DVD player troubleshooting 146 DVDs using 67 E eco power - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 178
58 M maintaining your battery 86 manual eject hole optical disc drive 68 monitor problems troubleshooting 127 monitoring battery power 77 mouse properties 65 moving the computer 58 N network accessing 96 connecting your computer 96 networking wireless 94 O online resources Toshiba - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 179
printer troubleshooting 137 problem solving contacting Toshiba 152 Startup options 117 R real-time clock (RTC) battery 75 recording sounds 96 recovery creating a recovery drive 46 installing drivers options 81 video cables 55 Service Station 110 setting low - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 180
TCP/IP 142 troubleshooting 126 AC power light is blinking 115 battery light is blinking 116 bookmarked site not found 119 computer will not start 114 contacting Toshiba 152 corrupted/damaged data files 129 data/entire system backup 150 display error message 127 display problems screen is blank - Toshiba C55-C5221W | Satellite/Satellite Pro CL40/C40/C50/C70-C Series Windows 8 - Page 181
connection 119 sound 133 touchpad 123 trouble running discs 130 trouble running programs 129 URL address not found 119 Web Camera 131 Windows operating system not working 116 wireless networking 138 troubleshooting keyboard clean the keyboard 123 latest keyboard driver 122 power cycle 121 system
GMAD00423012
09/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 113
in this guide.
Satellite
®
/Satellite Pro
®
CL40/C40/C50/C70-C
Series
User’s Guide
(Windows 10)