Toshiba ESTUDIO355 Troubleshooting Guide - Page 118
Error codes on transmission and reception, Security Mismatch in Relay or Mail Box
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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on transmission and reception Error Code 0011 0012 0013 0020 0030 Problem Description Paper jam Original jam Door open Power interruption Reset 0033 Polling Error 0042 0050 0053 00B0-00B5 00C0-00C4 00D0-00D2 00E8 Memory full Line busy Security Mismatch in Relay or Mail Box transmission Signal Error or Line Condition Error HDD error 00F0 Software failure 00F1 Hardware noise 1C10 System access abnormality 1C11 Insufficient memory 1C12 1C13 1C14 Message reception error Message transmission error Invalid parameter 1C15 Exceeding file capacity 1C20 1C21-1C22 System management module access abnormality Job control module access abnormality Disk access error 1C30-1C33 1C40 1C60 Image conversion abnormality HDD full failure during processing 1C61 Address Book reading failure 1C62 1C63 1C64 1C65 1C66 Memory acquiring failure Terminal IP address unset Terminal mail address unset SMTP address unset Server time-out error Corrective Action Clear the jammed printing paper. Clear the jammed original. Firmly close the open door. Check the power interruption report. (The transmission was canceled by pressing the [FUNCTION CLEAR] button.) Check polling options setup (Security Code, etc.), and check whether the polling document exists. Make sure that there is sufficient memory before making the call again. Retry communications. Confirm the remote party's Security Code, system password and your setup. Retry communications. Frequent failures may indicate a phone line problem. If possible, move the unit to another line and try your communications again. Retry communications. If the error still occurs, contact your service representative. Retry communications. If the error still occurs, contact your service representative. Retry communications. If the error still occurs, contact your service representative. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, contact your service representative. When there are running jobs, perform the job in error again after the completion of the running jobs. If the error still occurs, turn the power OFF and then back ON, and perform the job again. Turn the power OFF and then back ON. Perform the job in error again. Turn the power OFF and then back ON. Perform the job in error again. When a template is used, create the template again. If the error still occurs, turn the power OFF and then back ON, and perform the job again. Ask your administrator to change the "Fragment Page Size" setting for the Internet Fax setting, or reduce the number of pages and perform the job again. Turn the power OFF and then back ON. Perform the job in error again. If the recovery is still not completed, contact your service representative. Turn the power OFF and then back ON. Perform the job in error again. If the recovery is still not completed, contact your service representative. When there are running jobs, perform the job in error again after the completion of the running jobs. If the error still occurs, turn the power OFF and then back ON, and perform the job again. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, contact your service representative. Reduce the number of pages of the job in error and perform the job again. Check whether the server or local disk has a sufficient space in disk capacity. Turn the power OFF and then back ON. Perform the job in error again. Reset the data in the Address Book and perform the job again. If the error still occurs, contact your service representative. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, contact your service representative. Ask your administrator to set the IP address of the equipment. Ask your administrator to set the E-mail address of the equipment. Ask your administrator to set the SMTP server address. Check whether the SMTP server is operating properly. 116 Error Codes