Toshiba M11 PTME0C-03C002 Users Manual Canada; English
Toshiba M11 PTME0C-03C002 Manual
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Toshiba M11 PTME0C-03C002 manual content summary:
- Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 1
User's Manual TECRA M11/ Satellite Pro S500M Series - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 2
xxv Creating a computer-friendly environment xxvi Stress injury xxvi Heat injury xxvi Pressure or impact damage xxvii ExpressCard overheating xxvii Mobile phones xxvii Instruction Manual for Safety and Comfort xxvii Chapter 1 Getting Started Equipment checklist 1-1 Getting Started 1-3 User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 3
Chapter 5 The Keyboard Typewriter keys 5-1 Function keys: F1 ... F12 5-2 Soft keys: FN key combinations 5-2 Hot keys 5-3 Windows special keys 5-5 Keypad overlay 5-6 Generating ASCII characters 5-7 User's Manual iii - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 4
7-1 HW Setup window 7-1 Chapter 8 Troubleshooting Problem solving process 8-1 Hardware and system checklist 8-3 TOSHIBA support 8-24 Appendix A Specifications Physical Dimensions G-1 CPU G-1 Memory (Main System G-2 Battery Life G-3 Hard Disk Drive (HDD) Capacity G-3 User's Manual iv - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 5
TECRA M11/Satellite Pro S500M LCD G-3 Graphics Processor Unit ("GPU G-3 Wireless LAN G-4 Copy Protection G-4 Images G-4 Glossary Index User's Manual v - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 6
damages or criminal action. Please comply with copyright laws in making any reproduction from this manual. Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for the TOSHIBA TECRA M11/Satellite Pro S500M Series Portable - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 7
trademarks and registered trademarks not listed above may be used in this manual. FCC information FCC notice "Declaration of Conformity Information" This equipment has , if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 8
the system (PC plus options/cables) still fulfils the required standards. To avoid general EMC problems, the following guidance should be noted: ■ Only CE marked options should be connected/implemented the above mentioned "Residential, commercial and light industry environments". User's Manual viii - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 9
Interference-Causng Equipment Regulations. Cet appareil numérique de la class B respecte toutes les exgences du Règlement sur le matériel brouileur du Canada. User's Manual ix - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 10
operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. each network, please refer to the relevant sections of the user guide for more details. The hookflash (timed break register recall) function User's Manual x - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 11
more than two redial attempts are made, the modem will return Black Listed. If you are experiencing problems with the Black Listed code, set the interval between redials at one minute or longer. Japan's Telecommunications . For the REN of your modem, refer to your modem's label. User's Manual xi - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 12
give you notice in writing to allow you to make any changes necessary to maintain uninterrupted service. If problems arise If any of your telephone equipment is not operating properly, you should immediately remove it sending messages. Use only No. 26AWG or larger modular cable. User's Manual xii - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 13
/Satellite Pro S500M Instructions for IC CS with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be authority, or electrician, as appropriate. 2. The user manual of analog equipment must contain the equipment's Ringer Equivalence - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 14
requires suitable software in addition to a modem. ■ This equipment shall not be used in any manner which could constitute a nuisance to other Telecom customers. User's Manual xiv - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 15
compliance with Telecom Specifications: a/ There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and b/ The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 16
may prepare any number of Telepermit labels subject to the general instructions on format, size and color on the attached sheet. The Telepermit displayed on the product at all times as proof to purchasers and service personnel that the product is able to be legitimately connected to the Manual xvi - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 17
city office or the shop where you purchased the product. These symbols may not stick depending on the country and region where you purchased. User's Manual xvii - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 18
the battery can not be charged at all, then it is a defect or failure. The changes in battery time is not a defect or failure. User's Manual xviii - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 19
employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location. ■ Use of controls, adjustments or the performance of procedures other than - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 20
Recording UJ890 *1 *1 "Panasonic Communications Co., Ltd." or "Panasonic System Networks Co., Ltd." HITACHI-LG Data Storage ■ DVD Super Multi with Double Layer Recording GT20N User's Manual Hitachi-LG Data Storage, Inc. 22-23,KAIGAN 3-CHOME, MINATO-KU,TOKYO,108-0022 JAPAN xx - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 21
as a "CLASS 1 LASER PRODUCT." To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest "AUTHORIZED service station." To prevent direct exposure to the laser beam, do not try - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 22
manual tells how to set up and begin using your TECRA M11/Satellite Pro S500M computer. It also provides detailed information on configuring your computer, basic operations and care, using optional devices and troubleshooting Getting Started for step-by-step instructions on setting up your computer. - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 23
face you see to the left. Messages Messages are used in this manual to bring important information to your attention. Each type of message is A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage your equipment. Please read. A note - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 24
the " Windows 7. " button in HDD or Hard disk drive Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive. In this manual, the word "HDD" or "Hard disk drive" also refers to the SSD unless otherwise stated. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 25
or damage to the computer. Be certain to read the general precautions below and to note the cautions included in the text of the manual. Provide adequate ventilation ■ Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 26
Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention been used for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot. ■ The surface of - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 27
impaired in any way, but it is recommended that a minimum distance of 30cm is maintained between the computer and a mobile phone that is in use. Instruction Manual for Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 28
3-pin plug) ■ Battery pack ■ Spare AccuPoint (pointing device) cap (Is included with some models) Documentation ■ TECRA M11/Satellite Pro S500M Series User Information Guide ■ Instruction Manual for Safety and Comfort If any of the items are missing or damaged, contact your dealer immediately. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 29
■ TOSHIBA Disc Creator ■ TOSHIBA Face Recognition ■ TOSHIBA eco Utility ■ Fingerprint Utility ■ Windows Mobility Center ■ Online Manual ■ TECRA M11/Satellite Pro S500M Series User's Manual (This manual) * You may not have all the softwares listed above depending on the model you purchased. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 30
Getting Started Getting Started ■ All users should be sure to read the section Starting up for the first time. ■ Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to help you be more comfortable and - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 31
the computer, always follow the steps in the exact order as described in the User's Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise to heat damage. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 32
the computer 3. Plug the power cord into a live wall outlet - the Battery and DC IN indicators on the front of the computer should glow. User's Manual 1-5 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 33
use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel). User's Manual 1-6 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 34
up for the first time The Windows 7 Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system. When it is displayed, be sure to read the Software License Terms carefully. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 35
system to reactivate and run pre-programmed tasks or preserve unsaved data, which could interfere with aviation or other systems, possibly causing serious injury. User's Manual 1-8 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 36
. Please note that this feature must be enabled within the Power Options (to access it, click Start -> Control Panel -> System and Security -> Power Options). User's Manual 1-9 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 37
contents of memory to the hard disk drive. However, for safety sake, it is best to save your data manually. ■ Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed Hibernate feature. ■ Allows the use of the panel power off feature. User's Manual 1-10 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 38
Restart from the menu. ■ Press CTRL, ALT and DEL simultaneously (once) to display the menu window, then select Restart from the Shut down options. User's Manual 1-11 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 39
diagnostics or restore the system. See the Windows Help and Support content for more information about Startup Repair. The System Recovery Options can also be run manually to repair problems. The procedure is as follows. Follow the instructions shown on the onscreen menu. 1. Turn off the computer - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 40
with the optical disc drive installed into your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding. ■ USB Flash Memory will be formatted and all Windows 7 desktop, or select the application from Start Menu. User's Manual 1-13 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 41
This partition stores files which can be used to restore pre-installed software in the event of a problem. If you subsequently set up your hard disk drive again, do not change, delete or add 3. A menu will be displayed from which you should follow the on-screen instructions. User's Manual 1-14 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 42
the Boot Priority section in Chapter 7, HW Setup for further information. 4. A menu will be displayed from which you should follow the on-screen instructions. When drivers/utilities are installed, you can setup the respective drivers/utilities from the following place. To open the setup files, Click - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 43
5. Microphone* 6. System indicators * Provided with some models. Product appearance depends on the model you purchased. Figure 2-1 Front of the computer with display panel closed User's Manual 2-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 44
may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any wireless functionality. ■ Always turn off wireless circuit, which can cause damage and fire, possibly resulting in serious injury. User's Manual 2-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 45
clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. User's Manual 2-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 46
, out of the Smart Card slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. User's Manual 2-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 47
clips, out of the USB port. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. User's Manual 2-5 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 48
. ■ Avoid using your computer modem with the telephone cable connected during an electrical storm. There may be a remote risk of electric shock from lightning. User's Manual 2-6 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 49
side of the computer. LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX). is connected to a LAN and the LAN is functioning properly. User's Manual 2-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 50
attempt to use any other Port Replicator. ■ Keep foreign objects out of the docking port. A pin or similar object can damage the computer's circuitry. User's Manual 2-8 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 51
pack please refer to Chapter 6, Power and Power-Up Modes. Battery lock Slide the battery lock to release the battery pack ready for removal. User's Manual 2-9 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 52
Some computers in this series are equipped with the Wireless LAN antennas. Some computers in this series are equipped with the Wireless WAN antennas. User's Manual 2-10 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 53
Mode. When eco Mode is "On", the icon turns green. When eco Mode is "Off", the icon turns gray. The TOSHIBA eco Utility is not supported by Windows® XP operating system. User's Manual 2-11 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 54
control the movement of the on-screen pointer. For more information, please refer to the Using the Touch Pad section in Chapter 4, Operating Basics. User's Manual 2-12 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 55
indicators LED system indicators next to their respective icons, glow when specific computer operations are in progress. DC IN Power Battery User's Manual Figure 2-7 System indicators The DC IN indicator normally glows green when power is being correctly supplied from the AC power adaptor. However - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 56
glows, the keypad overlay allows you to use cursor functions. ■ When the Numeric Mode indicator glows, the keypad overlay allows you to enter numbers. User's Manual 2-14 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 57
gray labeled keys on the keypad overlay for number entry. Please refer to the Keypad overlay section in Chapter 5, The Keyboard for more information. User's Manual 2-15 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 58
discs including multi speed CD-RW discs, high-speed CD-RW discs and ultra-speed CD-RW discs can be recorded more than once. User's Manual 2-16 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 59
Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA) and Addressing Method 2. DVD Super Multi drive Double Layer The drive supports the formats in addition to the DVD-ROM&CD-R/RW drive, and DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, DVD read 8 speed (maximum) CD read 24 speed (maximum) User's Manual 2-17 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 60
source and to the computer. Please refer to Chapter 6, Power and Power-Up Modes for further information. Figure 2-11 The AC adaptor (2-pin plug) User's Manual 2-18 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 61
or damage to the computer possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor. User's Manual 2-19 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 62
Programs -> TOSHIBA -> Utilities -> PC Diagnostic Tool. Legal Footnote (CPU) For more information on the CPU, please refer to the Legal Footnotes section in Appendix G. User's Manual 3-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 63
System), please refer to the Legal Footnotes section in Appendix G. Power Battery pack The computer is powered by one rechargeable lithium-ion battery pack. User's Manual 3-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 64
the hard disk or Solid state drive's overall capacity is reserved as administration space. Additional HDD/SSD drive sizes may be introduced. ■ In this manual, the word "HDD" or "Hard disk drive" also refers to the SSD unless otherwise stated. ■ SSD is a large-capacity storage media which uses Solid - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 65
5.2GB DVD-RAM media cannot be read from or written to. Display The computer's internal display panel supports high-resolution video graphics and can be set to a wide range of viewing angles for maximum comfort ("GPU"), please refer to the Legal Footnotes section in Appendix G. User's Manual 3-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 66
provides support for capability for data and fax communications that support the V.90 (V.92) standards and supported in the USA, Canada, United Kingdom, France, Germany and Australia - only the V.90 standard is supported modem. The computer has built-in support for Ethernet LAN (10 megabits per - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 67
. Hot keys Hot keys are specific key combinations that let you quickly change the system configuration directly from the keyboard without running a system program. User's Manual 3-6 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 68
that computer operation cannot be continued, the system automatically enters Hibernation Mode and shuts itself down. This can be specified in the Power Options. User's Manual 3-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 69
Sleep and Charge Utility. For more information, please refer to the Using the TOSHIBA USB Sleep and Charge Utility section in Chapter 4, Operating Basics. User's Manual 3-8 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 70
utility controls the following computer button functions. ■ eco button ■ TOSHIBA Presentation button The starting application from the button can be changed. TOSHIBA Button Support cannot be used in models that are not equipped with eco button and TOSHIBA Presentation button. User's Manual 3-9 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 71
reduce the icon size on the Windows Desktop, or the zoom factor associated with specific supported applications. The TOSHIBA PC Diagnostic Tool will display basic system configuration information and allow the you work with the computer and the peripherals you use. User's Manual 3-10 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 72
Hardware, Utilities and Options TOSHIBA Accessibility Fingerprint Utility The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the TOSHIBA Hot-key security cannot be used in models that do not have a fingerprint module installed. User's Manual 3-11 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 73
and external Bluetooth devices such as printers and mobile phones. Bluetooth functions cannot be used in models that do not have a Bluetooth module installed. User's Manual 3-12 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 74
and network connections, help in the identification of communication problems and allow the creation of profiles if you need to the Echo Canceller and the Microphone Array functions. For more instructions for this software, refer to the Sound System section in DVD-RAM Utility. User's Manual 3-13 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 75
data protection law. To access this utility, click Start -> All Programs -> TOSHIBA -> Utilities -> Service Station. This utility allows you to quickly rotate the Windows Desktop by either 0 degrees and 180 degrees TOSHIBA Assist if it is already installed in your computer. User's Manual 3-14 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 76
enable or disable the USB Sleep and Charge function. Shows the positions of USB ports that support the USB Sleep and Charge function and displays the battery's remaining capacity. To start this , Memory Stick Micro) ■ xD picture card ■ MultiMediaCard ■ Additional memory module User's Manual 3-15 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 77
or another vendor, can be installed. The slot supports hot plug connection and utilizes the PCI Express interface that supports the reading and writing of data at a theoretical maximum is made. 1 2 1. ExpressCard slot 2. ExpressCard Figure 3-1 Inserting the ExpressCard User's Manual 3-16 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 78
Card slot, and it is strongly recommended that you read it before operating the computer. Some models are equipped with a Smart Card slot. ■ Your computer supports ISO7816-3 asynchronous cards (support protocols are T=0 and T=1) with a working voltage of 5V. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 79
from the Smart Card slot before moving the computer. ■ Remove the Smart Card after use. Failure to follow these instructions may result in damage to the computer and/or damage to the Smart Card. 1 1. Smart Card Figure 3-3 in Windows in order to ensure that it is correct. User's Manual 3-18 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 80
enter the computer or Keyboard. Foreign metal objects can create a short circuit, which can cause computer damage and fire, possibly resulting in serious injury. User's Manual 3-19 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 81
is not possible to guarantee that all memory media will operate properly. ■ The slot does not support Magic Gate functions. Secure Digital (SD) Card microSD card adaptor and microSD card Memory Stick xD ■ The SD memory card logo is ( ). ■ The SDHC memory card logo is ( ). User's Manual 3-20 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 82
it is important to backup important data. ■ Do not write to a card if the battery power is low. Low power could affect writing accuracy. User's Manual 3-21 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 83
is in progress. For more details on using memory cards, see manuals accompanying the cards. About the write-protect The following memory media have to record data. Inserting a memory media The following instructions apply to all types of supported media devices. To insert a memory media, follow the - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 84
Hardware, Utilities and Options Removing a memory media The following instructions apply to all types of supported media devices. To remove a memory media, follow the steps as detailed below: 1. Open the . This section describes how to install and remove optional memory modules. User's Manual 3-23 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 85
computer upside down and remove the battery pack (refer to Replacing the battery pack section in Chapter 6, Power and Power-Up Modes, if required). User's Manual 3-24 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 86
a 30 degree angle before holding it down until the latches on either side snap into place. 1 1. Notch 2. Slot B 2 3 3. Slot A Figure 3-9 Seating the memory module User's Manual 3-25 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 87
the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. ■ Align the grooves along the edges of the memory module with the locking tabs on the connector AC adaptor and all cables and peripherals connected to the computer. User's Manual 3-26 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 88
touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. 1 1. Latches Figure 3-11 Removing the memory module 9. Seat the memory module cover in place and secure -Up Modes, if required. 11. Turn your computer over. User's Manual 3-27 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 89
desktop is sometimes displayed on the center of the monitor with black bars around desktop (with small size). At that time, please read the manual of the monitor and set the display mode which is supporting at the monitor. Then it will be displayed with suitable size with correct aspect ratio. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 90
. In this case, in order to set the playback device to the same device as the display output device, please adjust the playback device manually by the following steps: 1. Click Start -> Control Panel -> Hardware and Sound -> Sound. 2. In the Playback tab, select the playback device which you want to - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 91
or turn off the power while the computer is accessing the drive you may lose data or damage an eSATA device or the drive. User's Manual 3-30 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 92
Port Replicator's Slide Adjuster to SLIDE position #2 when connecting this computer to the TOSHIBA Express Port Replicator. Refer to the TOSHIBA Express Port Replicator User's Manual for more details on connection methods. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 93
. The methods used for attaching security cables differ from product to product. Please refer to the instructions for the product you are using for more information. Connecting the security lock In order to connect it in place. 1 1. Security lock slot Figure 3-15 Security lock User's Manual 3-32 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 94
available on the computer in addition to a digital visual interface (DVI) port, External monitor port, four Universal Serial Bus ports (USB 2.0) and a LAN jack. User's Manual 3-33 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 95
. 1 3 2 4 5 1. AccuPoint* 2. AccuPoint control buttons* 3. Touch Pad * Provided with some models. 4. Fingerprint Sensor* 5. Touch Pad control buttons Figure 4-1 Touch Pad and Touch Pad control buttons User's Manual 4-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 96
an error message appears, reboot the computer. If an error message does not appear, wait a moment for the pointer to stop, then continue operation. User's Manual 4-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 97
) when booting up the computer (boot authentication). ■ Single Sign-On feature Fingerprint cannot be used in models that do not have a fingerprint module installed. User's Manual 4-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 98
is swiped too quickly or too slowly - follow any on-screen instructions to adjust the speed used during the swipe process. Points to note result in damage to the sensor, sensor failure, fingerprint recognition problems or a lower fingerprint recognition success rate. ■ Do not . User's Manual 4-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 99
encryption function EFS (Encryption File System) is used to encrypt a file, the file cannot be further encrypted using the encryption function of this software. User's Manual 4-5 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 100
to practice swiping (three times) your finger to ensure you use the correct method. When you have finished practicing swiping your finger, click Next. User's Manual 4-6 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 101
Delete All in the lower right. 6. "Are you sure you want to delete all fingerprints?" message box will appear on the screen. Click OK. User's Manual 4-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 102
the user's tile when the Fingerprint System Authentication screen is displayed. This will switch the password input screen across to the keyboard-based one. User's Manual 4-8 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 103
and you will have to enter either the User Password or Supervisor Password manually in order to start the computer. ■ When swiping your finger, please ensure Windows Logon is not the default for your system, see Manual to register your Windows Logon Password. Only one fingerprint authentication - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 104
photograph size: 1280x800 pixels). Please refer to the Web Camera Application Online Help for details. 1. Web Camera 21 2. Web Camera LED Figure 4-4 Web Camera User's Manual 4-10 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 105
times. Toshiba is not liable for any failure or damage that might arise out of the use of the face recognition software or utility. User's Manual 4-11 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 106
the Registration screen. 3. Click the Next button to start the guide. Please follow the guide to practice. ■ Click the Back button to practice the guide once more. 4. Click the Next button to start image-capturing is successful, click the Next button and register an account. User's Manual 4-12 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 107
Login screen 1. Turn on the computer. 2. The Select Tiles screen will be displayed. 3. Select Start face recognition ( ). 4. "Please face the camera" will be displayed. User's Manual 4-13 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 108
a DVD Super Multi drive, refer also to the Writing CD/DVDs on DVD Super Multi drives section for precautions on writing to CDs/DVDs. User's Manual 4-14 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 109
CD/DVD at an angle when you place it in the disc tray. After seating the CD/DVD, however, make sure it lies flat. User's Manual 4-15 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 110
open. 2. The CD/DVD extends slightly over the sides of the disc tray so you can grasp it. Gently lift out the CD/DVD. User's Manual 4-16 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 111
disc tray by inserting a slender object (about 15 mm) such as a straightened paper clip into the eject hole near the eject button. 1 1. Eject hole Figure 4-9 Manual release with the eject hole Turn off the power before you use the eject hole. If the CD/DVD is spinning when you open the - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 112
types of writable CD and DVD discs that can be supported by this computer. ■ Do not turn off the supported by the DVD Super Multi Drive, please read and follow all of the setup and operating instructions in or rewriting errors due to disc quality or problems with hardware devices. In view of this, - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 113
version 1.2 Victor Company of Japan, Ltd. (JVC) (for 4x and 6x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x and 6x speed media) User's Manual 4-19 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 114
drives that can write data to discs are connected, be sure that you do not write to or delete data from the wrong drive. User's Manual 4-20 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 115
Stick Duo, Memory Stick PRO Duo, Memory Stick Micro, xD picture card, MultiMediaCard, USB device, external monitor, i.LINK device, or an optical digital device. User's Manual 4-21 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 116
-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer) or DVD+RW disc that was made with other software on a different optical media recorder. User's Manual 4-22 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 117
2000, you will need Service Pack 2. In addition to this, some DVD-ROM and DVD-ROM / CD-R/RW drives cannot read this added data regardless of the operating system. ■ TOSHIBA Disc Creator does not support recording to DVD-RAM and keep them clean. 2. Do not bend the CD's or DVD's. User's Manual 4-23 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 118
Devices from the sub menu. 2. Select Speakers, and click Properties. 3. On the Enhancements tab select the sound effects you would like, and click Apply. User's Manual 4-24 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 119
Properties. 3. On the Advanced tab, select "16 bit, 48000 Hz (DVD Quality)" in the pull-down menu of Default Format, and then click OK. User's Manual 4-25 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 120
/region setting this way you may find that the change does not take effect. 2. The Region Selection icon will appear in the Windows Taskbar. User's Manual 4-26 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 121
Click the icon with the primary (left) mouse button to display a list of regions that the modem supports, together with a sub-menu which details telephony location information - a check mark will appear next to should select this item in order to display the dialing properties. User's Manual 4-27 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 122
you use a storage device such as an optical disc drive or hard disk drive connected to a 16-bit PC Card, you might experience the following problems with the operation of the modem: ■ The modem speed is slow or communication is periodically interrupted. ■ Skips or jumps may be noted in sound. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 123
computer. Wireless communications The computer's wireless communication function supports some wireless communication devices. Only some models are equipped , possibly resulting in serious injury. Follow the instruction of your medical device when using any wireless algorithm User's Manual 4-29 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 124
links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other. User's Manual 4-30 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 125
software that you cannot use on this Bluetooth Stack. 2. Multi-user considerations: The use of Bluetooth is not supported in a multi-user environment. This means that, when you use Bluetooth, other users that are logged into the to turn it on and to the left to turn it off. User's Manual 4-31 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 126
Manager -> Network adapters and right click the wireless device then choose enable. The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, with a CAT5 cable or higher. You cannot use a CAT3 cable. User's Manual 4-32 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 127
, the LAN Active indicator glows orange. When the computer is connected to a LAN hub but is not exchanging data, the Link indicator glows green. User's Manual 4-33 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 128
handling and maintenance. Cleaning the computer To help ensure long, trouble-free operation, keep the computer free of dust and dirt, in these circumstance you should get the computer inspected by an authorized service provider in order to assess the scope of any damage. ■ Clean User's Manual 4-34 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 129
■ Be careful not to subject the computer to impact or shock - a failure to follow this instruction could result in damage to computer, computer failure or loss of data. ■ Never transport your computer with icon State Icon Description Normal TOSHIBA HDD Protection is enabled. User's Manual 4-35 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 130
head is un-parked the disk will begin to rotate again. The 3D Viewer can be started from the icon in the task tray. User's Manual 4-36 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 131
the USB Sleep and Charge function is enabled or disabled and shows the positions of USB ports that support the USB Sleep and Charge function. It also displays the remaining battery capacity. USB Sleep and external devices such as mobile phones or portable digital music players. User's Manual 4-37 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 132
in your bag. Starting the USB Sleep and Charge Utility To start the utility, click Start-> All Programs -> TOSHIBA -> Utilities -> USB Sleep and Charge. User's Manual 4-38 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 133
the "Enable USB Sleep and Charge" check box and stop using this function. *1. Some computers may not support all modes. Enable under Battery Mode Settings This utility can be used to specify the lower limit of remaining In this instance all unsaved data in memory will be lost. User's Manual 4-39 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 134
have special computer functions. Never remove the key caps on your keyboard. Doing so could cause damage to the parts under the key caps. User's Manual 5-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 135
smaller and has fewer keys, some of the enhanced keyboard functions must be simulated using two keys instead of one on the larger keyboard. User's Manual 5-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 136
+ F1 enters ''Lock computer mode''. To restore your desktop, you need to log on again. Power Plan: Pressing FN + F2 changes the power settings. User's Manual 5-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 137
wireless communication device is installed, no dialog box will appear. Touch Pad: Pressing FN + F9 enables or disables the Touch Pad and AccuPoint function. User's Manual 5-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 138
Pressing FN + 1 reduces the icon size on the desktop or the font sizes within one of the supported application windows. TOSHIBA Zooming Utility (enlarge): Pressing FN + 2 enlarges the icon size on the desktop or key has the same function as the secondary (right) mouse button. User's Manual 5-5 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 139
are able to access numeric characters by using the keys. You are able to press FN + F11 again to turn off this overlay function. User's Manual Figure 5-2 The numeric keypad overlay 5-6 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 140
keys, type the ASCII code of the character you require. 3. Release ALT or ALT + FN - the ASCII character will appear on the display screen. User's Manual 5-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 141
) • No charge • LED: Battery green DC IN green • Quick charge • LED: Battery orange DC IN green • No charge • LED: Battery off DC IN green User's Manual 6-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 142
battery pack's temperature falls to a normal range, charging will resume - this process will occur regardless of whether the computer's power is on or off. User's Manual 6-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 143
supplying power to the computer. Flashing orange No light Indicates a problem with the power supply. You should initially try plugging the AC is a removable lithium ion battery pack, also referred to in this manual as the main battery. You can purchase additional battery packs for extended use - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 144
screen appears. Please refer to Chapter 8 Troubleshooting for further information. The RTC battery does Instruction Manual for Safety and Comfort for detailed precautions and handling instructions only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 145
attempt to charge the battery pack with any other charger. Time Refer to User Information Guide about Charging time. Battery charging notice The battery may not begin charging immediately under the computer for a long time. ■ A cool battery is installed in a warm computer. User's Manual 6-5 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 146
Sleep Mode, which can conserve battery power if you are frequently turning the computer off and on. ■ Where you store your programs and data. User's Manual 6-6 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 147
a clean dry cloth before installing the battery pack. Retaining data with power off Refer to User Information Guide about Retaining time. Extending battery life To maximize the life of your battery packs: ■ At least once from an AC power source for an extended period of time. User's Manual 6-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 148
the unintentional release of the battery release latch and cause injuries. 1. Insert the battery pack as far as it will go into the computer (1). User's Manual 6-8 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 149
enter it when you start the computer. Check "Set the same string simultaneously as the HDD User Password" when setting the HDD User Password. User's Manual 6-9 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 150
data may not be correctly reflected. For more information on shutting down or restarting the computer, refer to Turning on the power in Chapter 1. User's Manual 6-10 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 151
if the computer was turned off in Shut Down Mode or Hibernation Mode. It is not needed in Sleep Mode and Restart. To enter a password manually, follow the steps as detailed below: 1. Turn on the power as described in Chapter 1, Getting Started. The following message will appear in the screen - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 152
is only available for Sleep Mode or Hibernation Mode, not for Shut Down Mode. If the panel power off function is enabled, and you manually shut down Windows, do not close the display panel until the shut down process has been completed. System automatic Sleep/Hibernation This feature automatically - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 153
closes the HW Setup window. Cancel Closes the window without accepting your changes. Apply Accepts all your changes without closing the HW Setup window. User's Manual 7-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 154
setting is only available on standard VGA mode and is not available as part of the Windows Desktop properties. The Power On Display is supported with some models. Auto-Selected System LCD Only Selects an external monitor if one is connected, otherwise, it selects the internal display (default - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 155
window will be displayed as shown below. Click the up and down arrow buttons to adjust the priority. You can override the settings and manually select a boot device by pressing one of the following keys while the computer is booting: U Selects the USB floppy diskette drive*1. N Selects the - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 156
you want and press ENTER. If a Supervisor Password has been set, manual boot device selection functions may be restricted. The boot device selection methods to the current and available settings in HW Setup. USB Memory BIOS Support Type This option allows you to set the type of the USB memory - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 157
. Connect the AC adaptor when using the Wake-up on LAN function. The battery retention time will be shorter than the times listed in this manual when this function is enabled. Refer to the section in chapter 6, Retaining data with power off. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 158
/mouse legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard USB mouse and keyboard USB floppy diskette drive legacy emulation. If your operating system does not support USB, you can still use a USB floppy diskette drive by setting - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 159
work with maximum performance. (Default) Battery life Let HDD/SSD work with battery life mode. If this setting is selected, this caused performance down. User's Manual 7-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 160
the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few may require help from your reseller, dealer or service provider - if you find you need to consult others, be - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 161
Troubleshooting ■ Before you attach an your problems to your reseller, dealer or service provider. In addition, if a problem recurs, the log you have made will help to identify the problem faster. Analyzing the problem Sometimes to your reseller, dealer or service provider. User's Manual 8-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 162
Troubleshooting Software Hardware The problems may be caused by your software or disk. If you cannot load a software package, the media device ■ eSATA device ■ Additional memory module ■ Sound system ■ External monitor ■ Modem ■ LAN ■ Wireless LAN ■ Bluetooth ■ Recovery Media User's Manual 8-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 163
Troubleshooting problems. This section provides checklists for AC power and the battery. If you cannot resolve a problem after following them, the cause may lie with another power related resource - in such an instance you should contact your reseller, dealer or service provider. User's Manual - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 164
provider. Computer shuts down This indicates a problem with the heat dispersal and its DC IN indicator system - you should contact your reseller, dealer is flashing green or service provider. AC power If you have trouble turning on the computer with the AC adaptor connected you should check - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 165
Troubleshooting Battery If you suspect a problem with the battery, you should check the status of the DC IN indicator as well as the Battery indicator. Please refer to Chapter 6, Power and Power-Up Modes for more information on these indicators, together with general battery operation. Problem - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 166
Troubleshooting Real Time Clock Problem Procedure The following message The charge in the Real Time Clock (RTC) battery is Displayed on the has run out - of each key). If you are still unable to use the keyboard, you should contact your reseller, dealer or service provider. User's Manual 8-7 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 167
the instructions with the screen cleaner and always ensure you let the display panel dry properly before closing it. Problems above you are still unable to resolve the problem, contact your reseller, dealer or service provider. Hard disk drive Problem Procedure Computer does not boot Check to - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 168
Troubleshooting Problem the problem, contact your reseller, dealer or service provider. DVD-ROM drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 169
Troubleshooting Check the type of CD/DVD you are using. The drive supports: DVD drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access Make sure the drive's disc tray may be causing a problem. Make sure the hardware configuration matches your software's needs - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 170
Troubleshooting Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/ inserted into the computer. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-11 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 171
Troubleshooting Smart Card For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure Smart Card error occurs Remove the Smart . If you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-12 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 172
Check to ensure the required file is actually on the MultiMediaCard that is inserted into the computer. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-13 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 173
Troubleshooting Dual Pointing device If you are using a USB mouse, you should also refer to both the USB device section in this chapter, and the documentation supplied with your mouse. Touch Pad/AccuPoint Problem Options tab. 3. Set the pointer speed as required and click OK. User's Manual 8-14 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 174
Troubleshooting Problem The reaction of Touch pad is either too . If you are still unable to resolve the problem, contact your reseller, dealer or service provider. USB mouse Problem Procedure On-screen pointer does In this instance the click speed as required and click OK. User's Manual 8-15 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 175
Troubleshooting Problem Procedure The on instructions on how to clean it. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. Fingerprint Sensor Problem to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-16 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 176
Troubleshooting USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device. Problem an operating system that does not support USB, you are still able the problem, contact your reseller, dealer or service provider. Manual 8-17 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 177
Troubleshooting Problem Procedure Some external devices may not be able to use the "USB function is function" does not work. enabled, the "USB WakeUp" function does not work for ports that support the USB Sleep and Charge function. In that case, use an USB port that does not have the USB - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 178
Troubleshooting eSATA device In addition to the information in this section, please also refer to the documentation supplied with your eSATA device. Problem Procedure eSATA device you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-19 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 179
For further information, please refer to "Troubleshooting in Windows" section of Windows Help and Support. Annoying sound is heard In this If you are still unable to resolve the problem, contact your reseller, dealer or service provider. External monitor Please also refer to User's Manual 8-20 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 180
Troubleshooting Problem Display error occurs Procedure Press attached. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. Modem This information is applicable to the models equipped can't be your communication application. made User's Manual 8-21 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 181
Troubleshooting Problem Procedure After making a call you If you are still unable to resolve the problem, contact your reseller, dealer or service provider. LAN Problem Procedure Cannot access LAN Check for a is off. If problems persist, consult your LAN administrator. User's Manual 8-22 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 182
Troubleshooting Wireless LAN If the following procedures do not restore LAN access, consult your LAN administrator. For more information on wireless communication, refer to Chapter 4, Operating Basics. Problem the problem, contact your reseller, dealer or service provider. User's Manual 8-23 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 183
restore the recovery partition. Simply follow the instructions in Restoring the pre-installed software from your problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 184
Troubleshooting Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest äftsbereich, Deutschland- Bhawan Barakhamba Road, Delhi- Österreich Hammfelddamm 8, D- 110001, India 41460 Neuss, Germany User's Manual 8-25 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 185
the computer's technical specifications. Physical Dimensions Refer to User Information Guide about Size. Environmental Requirements Conditions Operating Non-operating Wet-bulb ) 26°C maximum Altitude (from sea level) -60 to 3,000 meters -60 to 10,000 meters maximum User's Manual A-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 186
-T-Rec (Former CCITT) Bell Fax ITU-T-Rec (Former CCITT) V.21/V.22/V.22bis/V.32/V.32 bis/V.34/V.90 103/212A V.17/V.29/V.27ter/V.21 ch2 User's Manual A-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 187
bps -10 dBm -10 to -40 dBm 600 ohms ±30% MNP class 4 and ITU-T V.42 MNP class 5 and ITU-T V.42bis +3.3V (supplied by computer) User's Manual A-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 188
any one time. Therefore, software written for a given video mode will run on any computer that supports that mode. Video mode Video mode settings are configured via the Screen Resolution dialog. To open the properly. Disabling Windows AeroTM may also help correct this issue. User's Manual B-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 189
Alliance. The "Wi-Fi CERTIFIED" logo is a certification mark of the Wi-Fi Alliance. ■ Microsoft Windows Networking ■ CSMA/CA (Collision Avoidance) with Acknowledgment (ACK) User's Manual C-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 190
and 5GHz band, local radio regulations may impose a number of limitations to the use of wireless communication equipment. Refer to the printed manual for regulatory information that may apply in your country/region. Radio Frequency ■ Band 5GHz (5150-5850 MHz) (Revision a and n) ■ Band 2.4GHz (2400 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 191
that apply in the countries/regions, your Wireless LAN module may support a different set of 5 GHz/2.4 GHz channels. Consult your Authorized to the section Approved Countries/Regions for use in the printed user's manual. The channel configuration is managed as follows: ■ For wireless clients that - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 192
*2 5180*2 5190*2 5200*2 5210*2 5220*2 5230*2 5240*2 5260*2 5280*2 5300*2 5320*2 5500*2 5520*2 5540*2 5560*2 5580*2 5600*2 5620*2 5640*2 5660*2 5680*2 5700*2 5745*2 5765*2 User's Manual C-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 193
When using these channels in any country or region, refer to the section Approved Countries/Regions for use in the printed user's manual. The channel configuration is managed as follows: ■ For wireless clients that operate in a Wireless LAN Infrastructure, the Wireless LAN module will automatically - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 194
even lose your network connection. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit the following TOSHIBA PC product support website. TOSHIBA PC product support website. In Europe visit http://www.toshiba-europe.com/computers - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 195
board of airplanes, or ■ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the only signifies that the Industry Canada technical specifications were met. User's Manual D-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 196
, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference Code 6, obtainable from Health Canada's website www.hc-sc.gc.ca. User's Manual D-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 197
, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. User - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 198
Number: D09-0366001 The following restrictions apply: Do not disassemble or modify the device. Do not install the embedded wireless module into other device. User's Manual D-5 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 199
and CSA certified No. 18 AWG, Type SVT or SPT-2 Australia: AS Japan: Europe: DENANHO Austria: OVE Italy: Belgium: CEBEC The Netherlands: IMQ KEMA User's Manual E-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 200
and China. USA United Kingdom UL approved Australia BS approved Europe AS approved Canada Approved by the appropriate agency China CSA approved CCC approved User's Manual E-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 201
Toshiba computer. It may also be used to help diagnose problems should the computer require service by Toshiba or Toshiba's authorized service providers. Additionally, Toshiba may also use this information for so will automatically delete all collected information from the HDD. User's Manual F-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 202
performance has decreased. Please clean the cooling module according to the instructions in your PC User's Guide." message is displayed after running the "TOSHIBA Cooling Performance Diagnostic Tool Programs -> TOSHIBA -> Utilities -> TOSHIBA Cooling Performance Diagnostic Tool. User's Manual F-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 203
Performance Diagnostic Tool" in step 3, it is recommended you turn off the computer and contact TOSHIBA support. Cleaning the cooling module This section explains how to clean the cooling module. If you use , it could be damaged or become clogged, leading to further problems. User's Manual F-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 204
the battery pack (refer to the Replacing the battery pack section in Chapter 6, Power and Power-Up Modes, if required). 9. Turn your computer over. User's Manual F-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 205
several applications or functionalities simultaneously ■ use of computer in areas with low air pressure (high altitude >1,000 meters or >3,280 feet above sea level) User's Manual G-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 206
restrictions in your product documentation. Contact Toshiba technical service and support, refer to TOSHIBA support section in Chapter 8 Troubleshooting for more information. 64-Bit Computing 64-bit with a 64-bit operating system can address 4 GB or more of system memory. User's Manual G-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 207
applicable, Dedicated Video Memory, System Video Memory and Shared System Memory. Shared System Memory will vary depending on system memory size and other factors. User's Manual G-3 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 208
standards included in certain media may prevent or limit recording or viewing of the media. Images All images are simulated for purposes of illustration. User's Manual G-4 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 209
Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ANSI: American National fast infrared GB: gigabyte HDD: hard disk drive HDMI: High-Definition Multimedia Interface User's Manual Glossary-1 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 210
array plus WUXGA: Wide Ultra Extended Graphics Array WXGA: wide extended graphics array WXGA+: wide extended graphics array plus XGA: extended graphics array Glossary User's Manual Glossary-2 - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 211
19 C Cleaning the computer 4-34 Cooling vents 2-3 D DC IN indicator 2-13, 6-3 DVD Super Multi drive problems 8-10 using 4-14 User's Manual writing 4-18 DVD-ROM drive problems 8-9 using 4-14 Display 3-4 automatic power off 3-7 brightness down 5-4 brightness up 5-4 controller B-1 hinges 2-12 opening - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 212
(Touch Pad) 5-4 FN + space (Zoom) 5-5 Fingerprint Sensor problems 8-16 using 4-3 Function keys 5-2 G Graphics controller 3-4 H HDD 5-5 emulating enhanced keyboard 5-2 problems 8-7 typewriter keys 5-1 Keypad 4-32 connecting 4-33 disconnecting 4-34 jack 2-7 problems 8-22 M Media care 4-23 Card care - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 213
problem 8-2 Battery 8-6 Bluetooth 8-23 DVD Super Multi drive 8-10 DVD-ROM drive 8-9 Dual Pointing device 8-14 External monitor 8-20 Fingerprint Sensor 8-16 User's Manual Smart Card 8-12 Sound system 8-20 System start-up 8-4 TOSHIBA support 8-24 Touch Pad 8-14 USB device 8-17 USB mouse 8-15 Wireless - Toshiba M11 PTME0C-03C002 | Users Manual Canada; English - Page 214
button 3-6 TOSHIBA Service Station 3-14 TOSHIBA Zooming Utility 3-10 U USB device problems 8-17 V problems 8-23 Wireless WAN 3-6 Wireless communication 4-29 indicator 2-14, 4-32 Wireless communication switch 2-2, 4-31 X xD picture card 3-20 inserting 3-22 problems 8-13 removing 3-23 User's Manual
User’s Manual
TECRA M11/
Satellite Pro S500M
Series