Toshiba P20W-CST3N02 Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu
Toshiba P20W-CST3N02 Manual
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- Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 1
User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 2
of California only. Model: Satellite®/Satellite Pro® P20W-C Series Recordable and all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 6
found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 7
connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 8
8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 9
5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz duire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Veuillez noter que les - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 10
. This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information The European - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 12
occurring outside of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 13
Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 14
stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 15
stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 16
INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 17
17 Trademarks Satellite, Satellite Pro, Satellite Radius, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 18
information may be obtained from MPEG LA, LLC. See www.mpegla.com. Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 19
Contents Introduction 25 This guide 27 Safety icons 28 Other icons used 28 Your computer's features and specifications 29 Documentation 29 Service options 29 Chapter 1: Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 20
41 Initial setup 41 Using the Start menu 42 Registering your computer with Toshiba 43 To Shut down your computer 43 To Restart your computer 44 To Reset your PC 48 Using the touchpad 50 Adjusting touchpad settings 52 Disabling or enabling the touchpad 53 Connecting an external device 53 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 21
screen navigation 63 Mouse properties 64 Starting an app 65 Saving your work 65 Backing up your work 66 Toshiba's online resources 66 Chapter 3: Mobile Computing 67 Toshiba's energy-saver design 67 Running the computer on battery power 67 Battery Notice 68 Power management 69 Charging the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 22
103 Service Station 105 Chroma Tune for TOSHIBA 106 Toshiba's Wide-Color Gamut Laptop Problems that are easy to fix 110 Problems when you turn on the computer ........ 111 The Windows operating system is not working 113 Using Startup options to fix problems ......... 114 Internet problems - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 23
121 Perform a complete power cycle 121 Uninstall the touchpad driver 121 Download the latest touchpad driver........... 122 Perform a system restore 123 Adjust the touchpad properties 123 Display problems 123 Disk or storage drive problems 125 Error-checking 125 Web Camera help 126 Testing - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 24
24 Contents Troubleshooting an Internet connection - How to verify TCP/IP 138 Downloading drivers and updates 139 Using Toshiba Service Station 139 Manually download and install drivers and updates 140 How to determine the correct drivers to download 140 Develop good computing habits 141 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 25
can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 25 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 26
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 27
product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 10. You - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 28
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 29
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 30
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 31
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 32
to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 33
If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved will be more productive. ❖ Use the pointing device (e.g., touchpad, Accupoint®, or tablet pen whichever is available with your - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 34
the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 35
your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 36
from the power plug socket and computer. Failure to follow these instructions could result in serious injury or permanent damage to the computer. the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface of - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 37
Getting Started Selecting a place to work 37 Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 38
38 Getting Started Setting up your computer Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 39
the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 40
a live electrical outlet. The AC power light glows. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 41
other hand to slowly open or close the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. When you turn on the computer for the first - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 42
42 Getting Started Using the computer for the first time Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 43
Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your computer 1 Click or touch the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 44
44 Getting Started To Restart your computer To Restart your computer 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Restart 3 Highlight, and - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 45
Getting Started Adding optional external devices 45 Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" on page 41. After starting your computer for the first time you may want to: ❖ Connect external - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 46
system to a new internal storage drive from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 47
Getting Started Recovering the Internal Storage Drive 47 (Sample Image) Create a recovery drive window 4 In the Create a recovery drive window click or touch Next. All information stored on your USB flash drive will be erased during the process of creating the recovery drive. Be sure to save the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 48
When you restore your system, only the operating system files and drivers originally shipped with the computer are restored. Any files that you USB Flash option and press the ENTER key. 5 Follow the on-screen instructions to complete the recovery process. Reset your PC The Reset process allows you - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 49
Getting Started Recovering the Internal Storage Drive 49 4 Select Recovery in the left pane of the Update & security window. The Update & security window appears. (Sample Image) Update & security window 5 Click or touch the Get started button. (Sample Image) Choose an option window 6 In the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 50
-up view ❖ Zoom out to see more information at once Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 51
varies by program. Check your program documentation for specific instructions on right- (Sample Illustration) Click the secondary clicking. (right-hand) control button Scroll vertically Slide your finger along the right edge of the touchpad in the direction you want to scroll. Repeat to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 52
, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently brushing the touchpad with the heel of your hand as you type. Also, accidental - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 53
through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the ( ) key. For more information, see "Disabling or enabling the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 54
the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. Directing the display output - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 55
Getting Started Using external display devices 55 1 Press the ( ) key. The Display options window opens displaying the available options. The ( ) key allows you to cycle through the display options and highlights the available options in the following order (only the first option is available when - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 56
or touch Settings ( ) in the Start menu, and then choose a category you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 74. There are additional - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 57
Getting Started Caring for your computer 57 Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive light stops glowing) and all external peripheral cables are disconnected. Do not pick up the computer by its - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 58
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 59
Learning the Basics Computing tips 59 ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 60
various positions to place your computer in: Audience Tabletop Tablet Laptop Presentation (Sample Illustrations) Display configuration mode positions Disconnect the AC the display mode. Failure to follow these instructions may result in damage to the computer and/or attached peripherals/cables. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 61
Learning the Basics Using the keyboard 61 Do not lift the computer by the display panel. Doing so could damage the system. Screen Auto-rotation NOTE When you rotate the device from portrait to landscape (or vice versa) while in Audience, Tablet, and Presentation modes, the screen orientation - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 62
functions on the computer. For example, the ( ) key turns the touchpad ON/OFF. If you press the FN + ( ) keys, the Internet page), is performed. For more information, see "TOSHIBA Function Keys" on page 150. Backlit keyboard (Available on Support, or see "Finding your way around the desktop" - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 63
that section. Double-tap again to zoom out. Zoom out-Place and pinch two fingers together to stretch or zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 64
The Start menu opens. 2 Click or touch Settings ( ) in the Start menu. 3 Click or touch Devices ( ). The Devices window appears. 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 65
Learning the Basics Starting an app 65 Starting an app To start an app, click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. The Most used list on the left side of the Start screen displays the apps most often used on your computer. Click or - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 66
prefer to use a highcapacity file recovery system, such as an external hard drive. Toshiba's online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 67
in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 68
variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system's battery life under any conditions other - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 69
not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery The battery needs to be charged before you can use it to power the computer. Always - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 70
70 Mobile Computing Charging the main battery TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 71
Mobile Computing Monitoring battery power 71 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 72
72 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) and Power button light ( ). When the AC power light/Battery light or ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows operating system Sleep - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 73
Mobile Computing Monitoring battery power 73 What to do when the main battery runs low When the main battery runs low you can plug the computer into an external power source and recharge the main battery, or save your work and shut down your computer. Setting battery notifications You can set two - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 74
74 Mobile Computing Monitoring battery power 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors, such as: ❖ How the computer is configured ❖ How - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 75
Mobile Computing Monitoring battery power 75 4 Click or touch Additional power settings. The Windows Power Options window appears. (Sample Image) Windows Power Options window 5 Select an appropriate plan for your work environment or create your own custom plan. NOTE To edit a plan or to edit - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 76
is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the device is leaking or - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 77
sound. Do not expose the computer to fire. The battery could explode Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 78
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 79
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 80
80 Exploring Your Computer's Features Exploring the desktop Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 81
information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or : ❖ Start apps ❖ Open documents ❖ Adjust system settings ❖ Find files ❖ Access Toshiba Utilities - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 82
82 Exploring Your Computer's Features Exploring the desktop ❖ Use the Search function ❖ Suspend system activity and shut down the computer For more information, see "Using the Start menu" on page 42 and "Starting an app" on page 65. Task view The Task view ( ) icon tiles the currently open windows - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 83
Exploring Your Computer's Features Exploring the desktop 83 Taskbar Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 84
to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 85
disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 150. NOTE When Airplane mode is OFF, the will be lit. For help with common Wi-Fi networking problems, see "Wireless networking problems" on page 134. Connecting your computer to a network - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 86
To use Windows Hello: 1 Sit in your usual computing position with your laptop, and position the display at a normal viewing distance. Do not position showing an onscreen preview of your face before registering it. Toshiba recommends selecting Improve recognition during enrollment to register with and - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 87
Exploring Your Computer's Features Exploring audio features 87 Exploring audio features NOTE You can only plug one external audio device at a time (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your computer to record sounds using the computer's - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 88
88 Exploring Your Computer's Features Exploring audio features 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 89
, smartphones, digital cameras, digital video camcorders, etc. To use a microSD Card or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 90
card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 91
Exploring Your Computer's Features Using the Memory card reader 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. 91 (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 92
the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ Service Station ❖ Chroma Tune for TOSHIBA 92 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 93
Utilities and Applications eco Utility 93 eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 94
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 95
Utilities and Applications Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. 95 (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 96
OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 97
Utilities and Applications Password Utility 97 To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 98
98 Utilities and Applications Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 99
Utilities and Applications System Settings 99 System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 100
100 Utilities and Applications System Settings ❖ Boot Options-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Panel open/Power on-Allows you to turn on the computer when opening - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 101
even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 102
102 Utilities and Applications Sleep Utilities NOTE ❖ When "USB Sleep and Charge function" is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 103
will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode you should select depends on the USB device - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 104
104 Utilities and Applications Sleep Utilities (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 105
when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on-screen - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 106
match the actual colors in the content you are viewing. Toshiba's Wide-Color Gamut Laptop Toshiba's best-in-class display gives users the freedom to view to change the way your laptop handles on-screen colors. From changing the automatic color settings, to making manual color changes, Chroma Tune - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 107
107 Utilities and Applications Chroma Tune for TOSHIBA Chroma Tune software allows you access to three correct ICC profile in order to show the correct color. Changing the ICC profile manually in the Windows Color Management control panel is cumbersome and confusing. Chroma Tune removes the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 108
need to view wide-gamut content, such as professional photography, you can manually change the color space to Adobe RGB. Doing this with the default settings the Search field, type Chroma Tune, and then select Chroma Tune for TOSHIBA. 2 Select one of the following Color Spaces: ❖ Technicolor (default - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 109
109 Utilities and Applications Chroma Tune for TOSHIBA App Sync Most people do not know about change an assigned color space, you can do so from a pull-down menu. Similarly, if you wish to manually change to a color space without affecting the assigned color space, you can do so with a simple point - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 110
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 111
, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The you performed a shutdown before this message was displayed, a program or driver may have prevented Windows from shutting down. Data stored in the computer - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 112
power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 113
shipped with your computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 148. The Windows operating system is not working The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 114
working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating system using - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 115
. The Operating System will automatically look for problems and repair them if possible. Command Prompt troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 116
be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system battery. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the battery. Here are some typical - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 117
is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 118
manufacturer's Web site. If you are experiencing problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 119
1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To Restart - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 120
when cleaning the keyboard. Touchpad help If you are having problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the ( ) key to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 121
. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions for installation. NOTE The computer may automatically download the needed driver for your mouse - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 122
then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. NOTE In order to determine - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 123
. NOTE Some computers may have an Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 124
Windows online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect with your hardware. Reduce the size of the color palette to one that is supported by the computer's internal display. To change the display properties: 1 Right- - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 125
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 126
be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 127
may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 128
128 If Something Goes Wrong Web Camera help (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 129
troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 130
130 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 131
Sound Audio driver and select Uninstall. NOTE ❖ Do NOT select the "Delete the driver software for this device" box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 132
listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your computer, see "To Restart your computer" on page 44. Perform - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 133
attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 134
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems Service Provider) service may be disrupted. ❖ Verify that the Service Set system, and that the driver is loaded. To access the with a support technician at a later time - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 135
for recent firmware upgrades. Problems with WEP keys, in service or utilities. ISPs are usually phone companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connected your hardware by following the ISP's instructions, you might already be connected to the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 136
. The wireless network adapter is disabled. Double-click the Network icon and set Wi-Fi to On. Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 137
On. Check the Network ( ) icon in the taskbar for signal strength. Uninstall the network adapter driver You can Uninstall the network adapter driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 138
computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 139
detection process, and the driver will be reinstalled automatically. Downloading drivers and updates Using Toshiba Service Station The easiest way to update your computer with the latest components and drivers is to use Toshiba Service Station. To access TOSHIBA Service Station: 1 In the Search - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 140
notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 141
support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver . Save your work! See "Computing tips" on page 58 for instructions. On a regular basis, back up the information stored on your - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 142
you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 143
143 If Something Goes Wrong Develop good computing habits effective than uninstalling the hardware or software, which often leaves behind unwanted files and settings. It is also easy to undo a restore point selection, if you change your mind. Follow these steps to create a restore point using the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 144
Windows operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 145
or touch Save backup copies of your files with File History and follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to launch the Windows Help and Support screen. Search for "back up files." General tips for installing hardware and software Here are - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 146
will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 147
's battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery may be depleted. Lower the limit problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 148
software drivers, BIOS updates, and many other downloads. Contacting Toshiba Toshiba's Technical Support Web site For technical support, America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 149
, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 Japan Latin America and Caribbean Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec. CP - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 150
to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Cortana® ❖ Brightness control ❖ Output (Display switch) ❖ Touchpad ❖ Media ❖ Volume mute ❖ Wireless ❖ Keyboard backlight ❖ Zoom In/Out ❖ Zoom - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 151
Function Keys Functions Cortana This TOSHIBA Function key launches the Cortana personal digital assistant. Cortana Web searches. (Available on certain models.) Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 152
the screen, however only the available modes for your system are functional, depending on the attached external display(s). Disabling or enabling the touchpad This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad press the ( ) key. For more information on using the - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 153
/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the Wi-Fi antenna in your computer. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 154
Function Keys Functions Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Zoom (Display resolution) Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 155
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom CSA approved Europe BS - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 156
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 157
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 158
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 159
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 160
160 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 161
the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache disk drives, and modems are examples of devices. device driver-A program (called a "driver") that permits a computer to communicate with a device. - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 162
while moving the pointer to drag a selected object. In the Windows operating system, this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also DVD-ROM. DVD-ROM (Digital Versatile [or Video] Disc Read-Only - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 163
163 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 164
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 165
165 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 166
166 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 167
using and what you are doing. pointing device-Any device, such as the touchpad or a mouse, that enables you to move the pointer on the screen. device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 168
in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 169
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 170
39 indicator light 72 accessing network 85 adding memory 39 optional external devices 45 adding desktops 82 adequate ventilation cooling fan 38 adjusting touchpad settings 52 Advanced Startup options 114 app, starting 65 audio features 87 B backing up files 59, 66 Backlit keyboard 62 battery battery - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 171
display troubleshooting 124 display configuration modes 60 display devices external 54 display, external adjusting 56 disposal information 18 disposing of your computer 77 documentation 29 downloading drivers/updates determine correct drivers 140 manually download/install 140 Toshiba Service Station - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 172
Index E eco power plan 76 eco Utility 93 enabling touchpad 53 enabling/disabling touchpad 152 ENERGY STAR 25 exploring desktop 79 external display, 90 using 89 microphone using 87 monitor problems troubleshooting 124 monitoring battery power 71 mouse properties 64 moving the computer 57 N network - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 173
69 optimum performance 69 power plans selecting power plan options 74 power saving options 74 precautions safety 36 printer troubleshooting 133 problem solving contacting Toshiba 148 Startup options 114 R real-time clock (RTC) battery 69 recording sounds 87 recovery creating a recovery drive 46 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 174
Service an app 65 Startup menu problem solving 114 supervisor password, Toshiba online resources 66 registering computer Toshiba Web site 43 worldwide offices 148 TOSHIBA Function Keys functions 150 touch screen navigation 63 touchpad troubleshooting 120 using 50 traveling tips 78 troubleshoot - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 175
129 touchpad 120 trouble running programs 126 URL address not found 116 USB Sleep and Charge cannot use 146 USB Wakeup function does not work 147 Web Camera 126 Windows operating system not working 113 wireless networking 134 troubleshooting keyboard clean the keyboard 120 latest keyboard driver 119 - Toshiba P20W-CST3N02 | Satellite/Satellite Pro P20W-C Series Windows 10 Users Gu - Page 176
176 Index Windows Store 84 wireless networking 84 troubleshooting 134
GMAD00441010
09/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 110
in this guide.
User’s Guide
(Windows 10)