Toshiba P55W-C5316-4K Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us
Toshiba P55W-C5316-4K Manual
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- Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 1
14 & 15 Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 2
of California only. Model: Satellite®/Satellite Pro® E40W/P50W-C Series Recordable all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 4
not installed and used in accordance with the instructions, it may cause harmful interference to radio communications to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 6
and recommendations, TOSHIBA believes Bluetooth wireless of scientists who continually review and interpret the where the risk of interference to other devices or services is perceived or identified as harmful. If you with Bluetooth wireless technology prior to turning on the equipment. Exposure to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 7
problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba who continually review and interpret services is perceived or identified as harmful. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 8
devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment. Exposure to Radio Frequency Radiation The radiated output power of the Wireless LAN is far below the FCC radio frequency - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 9
5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz duire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Veuillez noter que les - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 10
European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The to mark such products with a crossed-out wheeled bin with a black bar symbol. If the product's battery or accumulator contains more than the specified values of lead (Pb), - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 12
12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 13
Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 14
to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 15
stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 16
INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 17
17 Trademarks Satellite, Satellite Pro, Satellite Radius, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 18
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 19
specifications 29 Documentation 29 Service options 29 Chapter 1: Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 Computer user comfort recommendations.... 31 Good Working Posture 31 Using the notebook with an external keyboard - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 20
Charging the main battery 41 Using the computer for the first time 41 Initial setup 41 Using the Start menu 42 Registering your computer with Toshiba 43 To Shut or display device 56 Directing the display output when you turn on the computer 57 Adjusting the quality of the external display - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 21
66 Touch screen 66 Touch screen navigation 66 Mouse properties 67 Starting an app 68 Saving your work 68 Backing up your work 69 Toshiba's online resources 69 Chapter 3: Mobile Computing 70 Toshiba's energy-saver design 70 Running the computer on battery power 70 Battery Notice 71 - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 22
USB Sleep and Charge 107 Power supply mode settings 107 Service Station 109 TOSHIBA Application Installer 110 Display Utility 111 Chapter 6: If Something Goes Wrong 112 Problems that are easy to fix 112 Problems when you turn on the computer ........ 113 The Windows operating system is not - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 23
Web Camera 129 Uninstall the Web Camera driver 129 Perform a system restore 130 Check for problems with third party applications 131 System Recovery 131 Sound help 131 Use the Sound troubleshooter 131 Check and set default speakers 132 Uninstall the audio driver 133 Download the latest - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 24
24 Contents Uninstall the network adapter driver 139 Troubleshooting an Internet connection - How to verify TCP/IP 141 Downloading drivers and updates 142 Using Toshiba Service Station 142 Manually download and install drivers and updates 143 How to determine the correct drivers to download - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 25
stable operating environment and optimum system performance for both AC power and battery modes. To conserve energy, your computer's power management features have Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 26
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 27
prices, system/component/options availability are all subject to change without notice. For the most up-to-date product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 28
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 29
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 30
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 31
supported support your arms, allowing your shoulders to relax. ❖ When using the keyboard, it should be centered in front of you. ❖ The keyboard and pointing device should be close to your elbow level. The keyboard should be flat so that your wrists are straight when typing. However, if the notebook - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 32
rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is clear. ❖ Avoid glare: position the notebook so that light sources (lamps - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 33
more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level. ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 34
evaluate ways to reduce the stress. Mobile computing tips ❖ When using the notebook at airports, on airplanes or trains, or at meetings, make sure room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 35
your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 36
the power plug socket and computer. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do not turn on the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 37
be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure. ❖ Never turn off the computer if a drive light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk/disc or flash media may damage the disk - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 38
computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your , and printer. Your computer contains a rechargeable main battery that needs to be charged before you can use it. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 39
the battery you must attach the AC adaptor. See "Connecting to a power source" on page 39. NOTE Please handle your computer carefully to avoid scratching or damaging the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 40
with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main battery's current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 41
turned off until the battery light glows white. After that, the battery will be completely charged and ready to power the computer. NOTE Battery panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 42
-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings. NOTE You may also press the Windows ( ) key to open the Start menu. Current User Most used apps - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 43
to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet panel's storage drive light and the drive in-use light are off. If you turn off the power while a disk/disc is being accessed, you may lose data or - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 44
lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. If you power down using the Sleep command and the battery discharges fully, your unsaved information will be lost. Be sure to save your work first. 2 Click or touch the Power ( ) icon in the Start menu - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 45
external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See " Reset or troubleshoot problems on your computer. See "Creating a recovery drive" on page 46. Booting from a recovery drive to Reset or troubleshoot problems This option allows you to Reset - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 46
46 Getting Started Recovering the Internal Storage Drive A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 47
drive. Be sure to save the information stored on your USB flash drive to another storage device before executing this procedure. 5 Follow the on-screen prompts to complete the copy process. For information on using the recovery drive you have created with the preceding steps, see "Restoring from - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 48
sure your computer is turned off. 2 Connect the recovery USB drive you created to your computer. 3 Turn on your computer while pressing the ( ) key on your keyboard. The Boot menu displays. 4 Select the USB Flash option and press the ENTER key. 5 Follow the on-screen instructions to complete the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 49
allows you to choose to keep your files or remove them, and then reinstall Windows. NOTE During the Reset process your computer must be connected to an external power source via the AC adaptor. 1 Click or touch the Start ( ) button in the lower-left - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 50
but keeps your personal files ❖ Remove everything-Removes all of your personal files, apps, and settings Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 51
Installer window 3 Click or touch the item you want to install. 4 Click or touch Install. 5 Follow the on-screen prompts to complete the installation process, see "TOSHIBA Application Installer" on page 110. Using the touchpad NOTE Some of the touchpad operations described in this section are only - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 52
Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse connected to your - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 53
right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the right - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 54
screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems may select an item or text on the screen, and potentially the item or text may be replaced by the next character you type. ❖ Temporarily - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 55
option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by live electrical outlet (if applicable). 4 Turn on the external device (if applicable). Your computer may automatically detect the external device - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 56
port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 57
simultaneously. NOTE Some modes are only available with the appropriate device attached and turned on. 1 Press the ( ) key. The Display options window opens an external monitor attached): ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display options window 2 Select - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 58
you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For For information about taking care of your computer's battery, see "Taking care of your battery" on page 80. NOTE Please handle your - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 59
. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 60
60 Getting Started Caring for your computer 3 Insert the cable's locking end into the security lock slot on your computer, then engage the locking device. The computer is now securely locked. (Sample Illustration) Attaching security lock cable - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 61
save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See "Saving your work" on page 68 for - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 62
email, or download from the Internet. ❖ Take frequent breaks to avoid repetitive-motion injuries and eyestrain. ❖ Do not turn off the computer if a drive indicator light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk may damage the disk, the drive - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 63
moving or lifting the computer. Disconnect the AC adaptor and all peripherals/cables before changing the position of the display mode. Failure to follow these instructions may result in damage to the computer and/or attached peripherals/cables. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 64
NOTE When you rotate the device from portrait to landscape (or vice versa) while in Audience, Tablet, and Presentation modes, the screen orientation automatically changes according to the rotation angle. To lock the screen so that it does not rotate automatically, orient the device in the desired - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 65
Print screen NOTE To capture a print screen of the entire screen, computer. For example, the ( ) key turns the touchpad ON/OFF. If you press performed. For more information, see "TOSHIBA Function Keys" on page 154. Special For more information refer to Help & Support, or see "Finding your way around - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 66
when you type on the keyboard and turns off after a certain interval when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to always on or always off. Touch screen Your computer comes with a touch screen, enabling direct interaction with displayed apps - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 67
that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item rotates in the direction you turn your touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 68
Windows ( ) key. The Most used list on the left side of the Start screen displays the apps most often used on your computer. Click or touch the All apps 42 and "Start button" on page 85. Saving your work Before you turn off the computer using the Shut down command, save your work on the internal - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 69
as an external hard drive. Toshiba's online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades. For more information, see "Contacting - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 70
efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to while traveling. Running the computer on battery power The computer contains a Lithium-Ion (Li-Ion) battery that provides power when you are away - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 71
. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the replaced. This is normal for all batteries. To ensure that the battery maintains its maximum capacity, operate the computer on battery power at least once a month. The Lithium-Ion battery - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 72
the computer is turned off. TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the computer is turned on. Power . For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery The battery needs to be charged before you can use - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 73
computer's configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off. The RTC battery may have become completely discharged while your computer was shipped, resulting in a CMOS error message during startup. The error message may vary - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 74
because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working. When the RTC battery is completely discharged, a warning prompts you to reset the real-time clock. The computer can be used while the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 75
Right side Front edge of system Power button light AC power light/Battery light Wireless indicator light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE Wait a few moments after turning on the computer before trying to monitor the remaining - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 76
Sleep mode or to completely shut down when the notification goes off. To change the default notification settings: 1 Right-click or touch & hold the Battery ( ) icon in the notification area. 2 Click or touch Power Options in the pop-up menu. 3 Click or touch Change plan settings under the plan - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 77
Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts extend the operating time of your battery: ❖ Enable Sleep, which saves power when you turn off the computer and turn it back on again ❖ Use - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 78
option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click or touch the Battery ( ) icon in the notification area. 2 Click or touch Power & sleep settings. 3 In the System window, click or touch Power & Sleep. 4 Click or touch - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 79
AC adaptor. If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 80
❖ Other unusual events during use, such as abnormal sound Do not expose the computer to fire. The battery could explode Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 81
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 82
(Airplane mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 154. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 83
, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 84
, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar Notification area (Sample Image) Windows Desktop screen Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 85
how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings. NOTE You may also press the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 86
Your Computer's Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend add, close, or switch between desktops. Click or touch a desktop thumbnail at the bottom of the screen to select it. When you place your pointer over a desktop thumbnail or touch & hold it, - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 87
Exploring Your Computer's Features Exploring the desktop 87 App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 88
applications with a touch or the click of your mouse. While in the Desktop screen, locate the Windows Store ( ) icon in the taskbar. In the Windows Store you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 89
and close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 154. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 90
90 Exploring Your Computer's Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 91
Click or touch Voice Recorder. 91 (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording or a pair of external stereo speakers. Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 92
92 Exploring Your Computer's Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 93
or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts ( - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 94
94 Exploring Your Computer's Features Using the Memory card reader 2 Push the media into the adapter until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 95
Exploring Your Computer's Features Using the Memory card reader 4 Grasp the card and pull it straight out. 95 (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message "copying..." disappears, writing to the media - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 96
the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ Service Station ❖ TOSHIBA Application Installer ❖ Display Utility 96 - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 97
Utilities eco Utility 97 eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 98
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 99
Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. 99 (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 100
or touch Supervisor Password. 5 Click or touch Delete. An authority verification pop-up screen appears. 6 Click or touch Delete. 7 Enter the password, and then click If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 101
101 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 102
a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or touch Delete. An authority verification pop-up - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 103
TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The System Settings screen information, see "Directing the display output when you turn on the computer" on page 57. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 104
operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Panel open/Power on-Allows you to turn on the computer when opening the display panel while the computer is turned off. ❖ Keyboard-Allows you to access the wake-on keyboard function, or to configure the function keys - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 105
even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 106
own chargers. ❖ If an external device is connected to the compatible port when the AC adaptor is not connected to the computer, the battery of the computer will be depleted even when the power of the computer is turned OFF. As such, we recommend that - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 107
, if you set the slider to 10%, charging will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 108
Alternate Mode. To select a different charging mode, use the Power supply mode drop-down list in the utility. (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 109
you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 110
have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and 1 In the Search field, type Toshiba Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. 3 Click - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 111
111 Utilities Display Utility Display Utility The Display Utility allows you to adjust your display settings: ❖ Desktop Text Size ❖ Multiple Displays ❖ Screen Resolution To make changes to the above options: 1 In the Search field, type Display Utility. 2 Click or touch Display Utility. The Display - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 112
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 113
off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 114
several hours, which will deliver a slow, steady "trickle-charge" to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 115
working The battery light is blinking when the computer is on. If the battery light is blinking If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 151. The Windows operating ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 116
fix problems If the operating system fails to start properly, you may need to troubleshoot the back to their defaults For more information, see "Reset your PC" on page 49. Advanced options Choosing new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 117
Windows using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set. ❖ Enable debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 118
interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the battery. Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 119
ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 120
manufacturer's Web site. If you are experiencing problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 121
"To Restart your computer" on page 44. The driver is then reinstalled automatically. Download the latest keyboard driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 122
43. 2 Leaving the lid to the computer physically open, turn it upside-down and very gently shake your computer to problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 123
system without a working touchpad. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions for installation. NOTE The computer may automatically download - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 124
computer" on page 44. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 125
Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 126
problems HINT: Pressing the ( ) key several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor is turned set for the built-in screen. The screen does not look correct. To palette to one that is supported by the computer's internal display - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 127
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 128
be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 129
and fixing Web Camera issues. Any one of the steps below may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you may skip to "Perform a system restore" on page 130. Testing your internal - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 130
130 If Something Goes Wrong Web Camera help (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 131
troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 132
132 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 133
, continue with the speaker setup by clicking Next. Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 134
Restart your computer" on page 44. The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 135
to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the Disable Sleep mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 136
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier ( you should confer with a support technician at a later time. NOTE - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 137
the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in do for telephone service or utilities. ISPs are usually phone companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connection). ❖ - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 138
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 139
Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting need to contact the manufacturer for assistance. 5 Verify your Wi-Fi is turned On. Check the Network ( ) icon in the taskbar for signal strength - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 140
. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 141
141 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in the computer is - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 142
1 In the command prompt window type netsh int ip reset resetlog.txt (with the spaces as indicated) and press Toshiba Service Station. To access TOSHIBA Service Station: 1 In the Search field, type Service Station. 2 Click or touch the Service Station Utility. 3 Read and accept "TOSHIBA Service - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 143
warning notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 144
4 The above example indicates the touchpad vendor's name. This tells you that when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your this feature. Save your work! See "Computing tips" on page 61 for instructions. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 145
provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get of self-help books you can use to supplement the information in the manuals. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 146
Windows operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock,' restoring the Windows operating system to the state it was in - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 147
147 If Something Goes Wrong Develop good computing habits 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as "Before installing Brand X Accounting app." Then click or touch Create. The Windows operating system creates the restore point, - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 148
internal storage drive. Since problems with either hardware or disc drives built into recent Toshiba portable computer models can screen instructions to back up your files. For additional Help, while in the Windows Desktop screen, press the FN + ( ) keys to launch the Windows Help and Support screen - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 149
complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the . This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 150
, noting any new problems. Make sure that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 151
to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 152
information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 153
A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 154
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Cortana® ❖ Brightness control ❖ Output (Display switch) ❖ Touchpad ❖ Media ❖ Volume mute ❖ Wireless ❖ Zoom - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 155
digital assistant. Cortana helps you to be more productive by completing basic tasks, like sending emails, scheduling events, and performing Web searches. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 156
switch) This TOSHIBA Function key cycles through the display options and highlights the available options, see "Directing the display output when you turn on the computer" on page 57. (Only the first option is available when you do not have an external monitor attached.) ❖ PC screen only ❖ Duplicate - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 157
. To enable/disable the touchpad press the ( ) key. For more information on using the touchpad, see "Using the touchpad" on page 51. Media buttons This TOSHIBA Function key allows you to restart playing the current track or go to the previous track. This - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 158
Off ❖ Keyboard activated (While the keyboard is in use, the keyboard backlight is On.) (Available on certain models.) Zoom (Display resolution) FN + [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired resolution. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 159
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom CSA approved Europe BS - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 160
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 161
Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Light Emitting Diode MB megabyte MBps megabytes per second PC Personal Computer RAM Random Access Memory RGB Red, Green Blue light (monitor) RFI - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 162
World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from adapter receives information from the software and translates it into images on the screen. An adapter can take a number of forms, from a microprocessor to - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 163
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 164
164 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 165
instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen The type of power usually supplied by batteries. DC flows in one direction. Compare and a device. directory-See folder. disable-To turn a computer option off. See also enable. - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 166
medium that uses laser optics for reading data. Each DVD-ROM can hold as much data as several CD-ROMs. Compare CD-ROM. E enable-To turn on a computer option. See also disable. executable file-A computer program that is ready to run. Application programs and batch files are examples of executable - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 167
.hlp for help files. See also file name. folder-Also called directory. A container for organizing files saved to a disk. A folder is symbolized on screen by a graphical image (icon) of a file folder. A folder can contain files and other folders. format-(verb) To prepare a blank disk for use with - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 168
take two passes to create a complete screen image. Compare non-interlaced. internal device mail, the World Wide Web, and other services. See also World Wide Web. K keyboard . L2 (level two) cache-Memory cache installed on the motherboard to help improve processing speed. It is slower than L1 - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 169
, or it can be non-volatile and hold data permanently, such as ROM. A computer's main memory is RAM. See also RAM, ROM. microprocessor-See Central Processing Unit (CPU). motherboard-The computer's main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt-See - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 170
to the computer and controlled by the computer's CPU. pixel-Short for "picture element." The smallest dot that can be produced on a screen or printer. Plug and Play-Generally, refers to the computer's ability to automatically configure itself to work with peripheral devices. When capitalized - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 171
See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The screen, it is expressed as the number of pixels available horizontally and vertically. restart-Synonymous with reboot. To reset the computer by reloading the operating system without turning - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 172
is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S where you left off when you turn the computer on again. software-See Swipe an open window to the left or right of the screen to display the next or previous window. system prompt-The symbol - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 173
screen buttons by touching them with your finger. Tile/Tiles-A list of square or rectangular icons on the Start menu representing applications that can be accessed by selecting them. U Universal Serial Bus (USB)-USB is a serial bus that supports or solve a specific problem. Utilities are often - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 174
options 116 app, starting 68 audio features 90 B backing up files 62, 69 Backlit keyboard 66 battery battery life 71 care 80 174 changing 79 charge indicator light 40 charge time 72 charger 72 charging 41, 72 charging the real-time clock (RTC) 73 conserving power 77 determine remaining power - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 175
59 running on battery power 70 setting up 38 computer lock 59 computer will not start troubleshooting 113 computing habits troubleshooting 144 computing tips 61 drivers/updates determine correct drivers 143 manually download/install 143 Toshiba Service Station 142 drivers downloading 142 E - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 176
troubleshooting 138, 139, 141 wireless connection 138 K keyboard Function keys 65 function keys 65 Print screen 65 special Windows keys 65 troubleshooting media 94 using 93 microphone using 90 monitor problems troubleshooting 126 monitoring battery power 74 mouse properties 67 moving the computer - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 177
plans selecting power plan options 78 power saving options 77 precautions safety 36 printer troubleshooting 135 problem solving contacting Toshiba 151 Startup options 116 R real-time clock (RTC) battery 72 recording sounds 90 recovery creating a recovery drive 46 installing drivers and applications - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 178
TCP/IP 141 troubleshooting 125 AC power light is blinking 114 battery light is blinking 115 bookmarked site not found 118 computer will not start 113 contacting Toshiba 151 corrupted/damaged data files 128 data/entire system backup 148 display error message 126 display problems screen is blank 125 - Toshiba P55W-C5316-4K | Satellite/Satellite Pro E40W/P50W-C Series Windows 10 Us - Page 179
connection 118 sound 131 touchpad 122 trouble running programs 128 URL address not found 118 USB Sleep and Charge cannot use 150 USB Wakeup function does not work 151 Web Camera 129 Windows operating system not working 115 wireless networking 136 troubleshooting keyboard clean the keyboard 122
GMAD00425010
07/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 112
in this guide.
14 & 15 Series
User’s Guide
(Windows 10)