Toshiba Portege PRT13A User Guide

Toshiba Portege PRT13A Manual

Toshiba Portege PRT13A manual content summary:

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    User's Manual PORTEGE X20W-E Satellite Radius X20W-E/X25W-E Satellite Fusion X20W-E/X25W-E Series
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    in Tablet Mode 4-1 Using the Touch Screen 4-2 Using the Touch Pad 4-3 Using the Stylus Pen 4-4 The Keyboard 4-8 Using the Fingerprint Sensor 4-11 Battery 4-13 User's Manual ii
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    Video mode 4-27 Utilities and Advanced Usage Utilities and Applications 5-1 Special features 5-8 Troubleshooting Problem-solving process 6-1 Hardware and system checklist 6-4 TOSHIBA support 6-16 Appendix Specifications 7-1 AC Power Cord and Connectors 7-2 Information for Wireless Devices
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    User's Manual iv
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    's rights and is subject to civil damages or criminal action. Comply with copyright laws in making any reproduction from this manual. Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for your computer at the time of this
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    Implementers Forum. All other company names, product names, and service names mentioned herein may be trademarks of their respective companies. if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, ™ 3/ User's Manual 1-2
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    the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited. User's Manual 1-3
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    CE compliance Hereby, Toshiba Europe GmbH declares that the model(s) described in this manual is/are in compliance with Directive 2014/53/EU. The full text of the ) still fulfils the required standards. To avoid in general EMC problems, the following guidance should be noted: Only CE marked options
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    exigences du Règlement sur le matériel brouilleur du Canada. Canadian Notice This device complies with ISED (formerly Industry Canada) license-exempt RSS standard(s). User's Manual 1-5
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    802.11a radio device. La mise en garde ci-dessus ne s'applique qu'aux appareils ayant un transmetteur opérant en mode 802.11 a. User's Manual 1-6
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    country, please visit our website ( www.toshiba.eu/recycling ) or contact your local council office or the retail outlet where you purchased the product. User's Manual 1-7
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    for information about the presence in our articles of substances included on the candidate list according to REACH in a concentration above 0.1 % weight by weight. User's Manual 1-8
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    .toshiba-india.com ) or contact call center (1800-200-6768). These symbols might not stick depending on the country and region where you purchased. User's Manual 1-9
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    be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. User's Manual 1-10
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    SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY given attribution as the author of the parts of the library used. User's Manual 1-11
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    , EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY */ FreeType License Issues The FreeType Project LICENSE 2006-Jan-27 User's Manual 1-12
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    . Legal Terms ============ 0. Definitions Throughout this license, the terms `package', `FreeType Project', and `FreeType archive' refer to the set of files originally distributed by the User's Manual 1-13
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    Project, not just the unmodified files. If you use our work, you must acknowledge us. However, no fee need be paid to us. 3. Advertising User's Manual 1-14
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    .org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. [email protected] Discusses bugs, as well as
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    /powermanagement Disposing of the computer and the computer's battery The computer's battery pack is not user-accessible. Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the battery pack. General Precautions TOSHIBA computers are designed to
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    change such as air conditioner vents or heaters. Extreme heat, cold, or humidity. Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by
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    for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot. The surface , you should get the computer inspected by an authorized service provider in order to assess the scope of any damage trouble-free operation. User's Manual 1-18
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    in any way, but it is recommended that a minimum distance of 30 cm is maintained between the computer and a mobile phone that is in use. Instruction Manual for Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed
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    A caution informs you that improper use of equipment or failure to follow instructions might cause data loss, equipment damage, or might result in minor or moderate injury. Please read. A note is a hint or advice that helps you make best use of your equipment. User's Manual 1-20
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    pre-installed by TOSHIBA, some of the features described in this manual might not function properly. Equipment checklist Carefully unpack your computer, cloth (provided with some models) Documentation User Information Guide or Quickstart Warranty Information If any of the items are missing
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    Conventions This manual uses the following formats to describe, identify, and left corner of the screen. Using your computer for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended
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    display panel). Do not press or push with excess force on the display screen, otherwise the computer might become unsteady and possibly fall over. User's Manual 2-3
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    The display panel can be opened to any angle up to 360 degrees which offers you the flexibility and versatility to operate your computer in one of the following defined modes. Figure 2-2 Opening the display panel to any angel Clamshell mode User's Manual 2-4
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    you operate the computer in tablet mode. It is suggested that you hold the center of the display panel while rotating the display panel. User's Manual 2-5
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    pin conversion plug. When you connect the AC adaptor to the computer, always follow the steps in the exact order as described in this User's Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug might hold an electrical charge and
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    or AC adaptor on a flat and hard surface that is resistant to heat damage. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. 1. Connect the power cord to the AC adaptor. Figure 2-3 Connecting the power cord to the AC adaptor (2-pin
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    computer. 1. Open the display panel. 2. Press the power button. Figure 2-6 Turning on the power 1 1. Power button Product appearance depends on the model you purchased. User's Manual 2-8
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    displayed when you turn on the power. To install the operating system properly, follow the on-screen instructions on each screen. When it is displayed, be sure to read the license terms and license agreement available, it also shows you the best search result from the Internet. User's Manual 2-9
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    way to sign in to your Windows system, apps, and services using fingerprint or face recognition. To set up Windows Hello, has fingerprint sensor and if your computer has face recognition sensor that supports it. Once you have set up, you will be able to multiple sign-in methods User's Manual 2-10
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    devices connected to your computer. Do not turn the computer or peripheral devices back on immediately. Wait a short period to avoid any potential damage. User's Manual 2-11
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    amount of time. Note that keyboard keys can only be used if the Wake-up on Keyboard option is enabled within the TOSHIBA Settings. User's Manual 2-12
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    the computer is turned off so that, the next time it is turned on, the previous state is restored. Note that the Hibernation Mode User's Manual 2-13
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    Hibernation Mode, the computer saves the contents of memory to the internal storage drive. However, for safety sake, it is best to save your data manually. Data will be lost if you disconnect the AC adaptor before the save is completed. To prevent data loss, do not switch to Hibernation Mode
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    partition allocated on the internal storage drive for the System Recovery Options in the event of a problem. You can also create recovery media and restore the system. The following items are described in Operate the computer at full power. Do not use power-saving features. User's Manual 2-15
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    to your computer. You should therefore verify that the optical disc drive supports the blank media you have chosen before proceeding. USB Flash Memory will Recovery -> Create a recovery drive. 5. Follow the on-screen instructions to finish creating the Recovery Media. TOSHIBA Recovery Wizard option
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    appropriate option from the menu according to your actual recovery media. 5. A menu is displayed from which you should follow the on-screen instructions. If you have previously chosen to remove the recovery partition without creating Recovery Media, the Recovery Media cannot be created. However, if
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    Click Start -> (Power) and then select Restart. 2. Hold down 0 (zero) key and then release this key just after the computer is power on. 3. Select Troubleshoot -> TOSHIBA Maintenance Utility -> TOSHIBA Recovery Wizard. 4. Follow the on-screen instructions to finish the recovery. User's Manual 2-18
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    left side of the computer 1 2 3 1. Thunderbolt™ 3/USB Type-C™ port 2. DC IN/Battery indicator 3. Headphone/Microphone jack Product appearance depends on the model you purchased. User's Manual 3-1
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    3 and USB 3.1 Gen2, is provided on the left side of the computer. This port supports USB data transmission, Video output (audio stream can be included) and USB Power Delivery. The AC , or a headset. Right side The following figure shows the right side of the computer. User's Manual 3-2
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    , click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar, and then select the USB device that you want to remove. User's Manual 3-3
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    figure shows the underside of the computer. Ensure that the display is closed before the computer is turned over to avoid causing any damage. User's Manual 3-4
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    the display panel open. In order to open the display, lift up the display panel and position it at a comfortable viewing angle for you. User's Manual 3-5
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    for the operating system for enrolling and signing in. For more information, refer to the on-screen instructions in Windows Hello. Some models are equipped with a Face recognition sensor. It is highly recommended to . Do not point the face recognition sensor directly at the sun. User's Manual 3-6
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    to the Legal Footnotes section. Display hinges The display hinges allow the display panel to be positioned at a variety of easy-to-view angles. User's Manual 3-7
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    and sign in with a fingerprint in Windows Hello. For more information, refer to the on-screen instructions in Windows Hello. Some models are equipped with a Fingerprint Sensor. The Touch Pad located in the palm Please read the following information before using the computer. User's Manual 3-8
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    . Internal Hardware Components This section describes the internal hardware components of your computer. The actual specifications might vary depending on the model you purchased. User's Manual 3-9
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    the internal storage drive overall capacity is reserved as administration space. Your computer is equipped with a "Solid-State Drive (SSD)". In this manual, the word "internal storage drive" refers to SSD unless otherwise stated. SSD is a large-capacity storage device which uses Solid-State Memory
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    the AC adaptor is connected and the battery is charging. White Indicates that the AC adaptor is connected and the battery is fully charged. User's Manual 3-11
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    Flashing White No light Indicates a problem with the computer. Disconnect the AC adaptor for several seconds, and then reconnect the AC adaptor. After that, press adaptor or battery) to maintain this condition. No light Under any other conditions, the indicator does not light. User's Manual 3-12
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    Operating in Tablet Mode When operating the computer in tablet mode, observe the following instructions. Figure 4-1 Operating the computer in tablet mode Remove all external peripheral devices and screen orientation automatically changes according to the rotation angle detected. User's Manual 4-1
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    sideways 1 1. Landscape mode 2 2. Portrait mode To manually disable the automatic screen orientation, do the following: 1. activate an item, such as an app. Press and hold Pinch or stretch User's Manual Press your finger down and leave it there for a few seconds. This shows information to
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    if part of the surface is slightly wet, or covered with an object. Using the Touch Pad The Touch Pad on the palm rest might support the following gestures: Tap Tap once on the Touch Pad to activate an item, such as an app. User
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    . Do not put items on the Touch Pad surface to prevent abnormal action. Some of the Touch Pad operations described in this section are only supported in certain applications. Using the Stylus Pen Some models are equipped with a Stylus Pen. User
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    -click of a mouse. Eraser: The virtual eraser allows you to delete notes or sketches in applications that support eraser function. By default, the lower button functions as eraser. You can use pen tip to operate same do so could cause a malfunction or characteristic deterioration. User's Manual 4-5
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    when you use the Stylus Pen. This setting can be changed by Toshiba Input Assist in TOSHIBA Settings -> Keyboard. TOSHIBA is not liable for any problems arising on the products due to the use of the Stylus Pen in an environment where the above conditions are not satisfied or because of
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    lines are changing in response to pen pressure level. The harder the pen is pressed, the thicker and/or wider is the drawing line. User's Manual 4-7
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    , and the keypad overlay. Never remove the key caps on your keyboard. Failure to do so might damage the parts under the key caps. User's Manual 4-8
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    internal display panel to match the resolution of the external display device. FN + F6 Decreases the brightness of the display panel in individual steps. User's Manual 4-9
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    within one of the supported application windows. Enlarges the icon size on the desktop or the font sizes within one of the supported application windows. Decreases Adjust the timer under Backlight Lighting Time. This function is supported with some models. Some functions show the toast notification
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    and lift your finger on the sensor repeatedly until setup is complete. Follow the on-screen instructions to finish the setup. By enrolling the ID and password onto the fingerprint authentication feature, fingerprint function. Total fingerprints which can be registered are 20 pcs. User's Manual 4-11
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    to follow these guidelines might result in damage to the sensor, sensor failure, fingerprint recognition problems or a lower fingerprint recognition success rate. Do not scratch or poke the sensor with your or enrolled fingerprint or fingerprints are used for identification. User's Manual 4-12
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    also referred to in this manual as the main battery. Real-Time Clock (RTC) function The Real-Time Clock (RTC) function is supported. The main battery provides Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. Charge the battery pack
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    decrease in battery operating time when you try to charge a battery under the following conditions: The battery has not been used for a long time. User's Manual 4-14
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    the display panel when you are not using the keyboard - closing the display saves power The environmental temperature - operating time decreases at low temperatures User's Manual 4-15
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    the Internet, corporate intranet, and your email while you are away from the office. Installing a SIM card To install a SIM card, do the following: User's Manual 4-16
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    Do not touch the connectors on the SIM card or on the computer. Debris on the connectors might cause access problems. Removing a SIM Card To remove the SIM card, do the following: 1. Shut down the computer. Make sure . 5. Insert the SIM card tray back into the SIM card slot. User's Manual 4-17
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    -C™ adapter when connecting/disconnecting the AC adaptor or the USB Type-C™ adapter. When connecting the USB Type-C™ adapter, Thunderbolt function is not supported. If AC adaptor is connected via USB Type-C™ adapter, battery charging time might become longer. Do not connect other USB Type-C™ adapter
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    Charging) on this adapter is used for connecting AC adaptor only. USB data transmission is not supported by this port. USB-C™ to HDMI™/USB Multiport Adapter This adapter provides: USB Type-C™ port connecting AC adaptor only. USB data transmission is not supported by this port. User's Manual 4-19
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    Charging) on this adapter is used for connecting an AC adaptor only. USB data transmission is not supported by this port. USB-C™ to Ethernet LAN Adapter This adapter provides: USB Type-C™ port (Power Delivery AC adaptor only. USB data transmission is not supported by this port. User's Manual 4-20
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    Delivery Charging) on this adapter is used for connecting AC adaptor only. USB data transmission is not supported by this port. USB Type-C™ port The USB Type-C™ adapter provides you with a USB Type-C™ 1 USB Type-C™ adapter appearance varies depend on the model you purchased. User's Manual 4-21
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    system is shutting down. When you unplug the HDMI™ cable and replug it, wait at least 5 seconds before you replug the HDMI™ cable again. User's Manual 4-22
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    3. RGB monitor port 4. RGB cable USB Type-C™ adapter appearance varies depend on the model you purchased. Product appearance depends on the model you purchased. User's Manual 4-23
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    with small size). At that time, read the manual of the monitor and set the display mode which is supporting at the monitor. Then it will be displayed AC adaptor connected while using this feature. Wake-up on LAN is only supported under sleep mode or hibernation mode. Do not re-connect/disconnect the
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    vendor before using or configuring a network connection. Wireless display Your computer might support wireless display, a wireless technology which utilizes Wi-Fi® to allow the devices is required: A compatible external display with built-in support for wireless display. User's Manual 4-25
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    or similar object. The methods used for attaching security cables differ from product to product. Refer to the instructions for the product you are using for more information. If a big security lock is used, computer chassis remove the need to carry the adaptor with you always. User's Manual 4-26
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    connect your computer peripherals through one Thunderbolt™ 3/USB Type-C™ cable to selected TOSHIBA computers. Refer to Toshiba Thunderbolt™ 3 Dock's User's Manual for more details. Not all the accessories are available in your region. Contact your reseller or TOSHIBA dealer for more information
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    the Set Default Device button under the chosen device tab. Information Click the Information button to view hardware information, software information, and language setting. User's Manual 4-28
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    disturbance, flickering, or frame dropping on your screen. If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly. User's Manual 4-29
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    describes the pre-installed utilities that come with the computer and details how to start them. For further information on their operation, refer to online manual, help files, or README.TXT file (if applicable) of each utility. You might not have all the software listed in this section depending on
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    during periods of peak demand by shifting some power consumption to periods when demand is lower. The utility also supports "eco Charge Mode". The battery will not be fully charged in this mode, thus extending the life cycle turn the power of the computer ON to charge the device. User's Manual 5-2
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    computer in your bag. Your PC has multiple charging modes so that many different USB devices can be supported for Sleep and Charge function. Auto Mode (Default) is suitable for a wide range of digital audio check the specifications of the external device thoroughly before use. User's Manual 5-3
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    function" is enabled, the "USB Wakeup" function might not work. In that case, use a USB port without "USB Sleep and Charge function" or disable User's Manual 5-4
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    password correctly. Change (button) Click this button to change a registered password. Before you can change a password, you must first enter the current password correctly. User's Manual 5-5
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    necessary if the computer was shut down in Hibernation mode or boot mode. It is not needed in Sleep mode or Restart. To enter a password manually, do the following: 1. Turn on the power as described in the Getting Started section. The following message appears in the screen: Password = At this point
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    provides hardware diagnostic and troubleshooting function and service. The diagnostic or troubleshooting activity log is stored in your computer. When "Send diagnostic and troubleshooting data log" is the computer is power on. 4. Follow the on-screen instructions to proceed. User's Manual 5-7
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    ) and click Update & Security -> Recovery. 2. Click Restart now under Advanced startup. 3. Click Troubleshoot -> TOSHIBA Maintenance Utility. If you select the deletion method and continue with the operation, you will next accessed. This can be specified in the Power Options. User's Manual 5-8
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    where you left off. You must enable the Hibernation Mode before using this feature. Refer to the Starting Hibernation Mode section for more details. User's Manual 5-9
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    the mouse button or pressing the keyboard will wakeup the computer. Wake-up on Wireless LAN This computer supports the "Wake-up on Wireless LAN" function. The Wake-up on Wireless LAN function consumes power even when In this instance, all unsaved data in memory will be lost. User's Manual 5-10
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    that the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem-solving techniques. In reality many problems can be solved simply, but a few might require help from TOSHIBA Support. If you find you need to consult others, be prepared to describe
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    problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made helps to identify the problem faster. Analyzing the problem them in detail to TOSHIBA Support. Software The problems might be caused by your this usually includes a problem-solving section or a summary of
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    items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals outlet is working by plugging in another device, such as a lamp. User's Manual 6-3
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    Follow the on-screen instructions to proceed. Hardware and system checklist This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems might occur in interrelated with anyone having the ability to produce apparent power problems. User's Manual 6-4
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    in memory is lost. Problem Procedure Computer shuts down automatically shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with Support. Battery If you suspect a problem with the battery, check the status of the DC IN/ Battery indicator. Problem
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    . Check the Power saver option under Create a power plan in the Power Options. Real-Time Clock Problem The BIOS setting and system date/ time are lost. Procedure The lasting time of the Real-Time time in the System Time field. 4. Follow the on-screen instructions to proceed. User's Manual 6-6
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    time manually in TOSHIBA Setup Utility. If it still does not operate properly, you should contact your reseller or dealer. Keyboard Keyboard problems can use the keyboard, you should contact TOSHIBA Support. Internal display panel Apparent problems of the computer's display panel might be
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    should always follow the instructions with the screen cleaner and always unable to resolve the problem, contact TOSHIBA Support. Pointing device If you Problem Procedure The Touch Pad does Check the device settings. not work. Click Start -> (Settings) -> Devices -> Touchpad. User's Manual 6-8
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    (Settings) -> Devices -> Touchpad. If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Mouse pointer does not respond to mouse operation Procedure In this instance, the system might USB port in order to ensure that it is firmly attached. User's Manual 6-9
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    Problem Procedure Double-clicking does In this instance, you should initially try changing not work might be dirty. Refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-10
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    to the information in this section, also refer to the documentation supplied with your USB device. Problem Procedure USB device does not Remove the USB device from the computer and work then reconnect it to more information and settings, refer to the USB Charge section. User's Manual 6-11
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    Problem Procedure I cannot use the Sleep and Charge function. Sleep and Charge function might be disabled. Enable the Sleep and Charge function under USB device to an USB port that does not have the Sleep and Charge function or change to disable the Sleep and Charge function. User's Manual 6-12
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    Problem The "USB Wakeup function" does not work. Procedure When "System ON CDP Charge Mode" or "USB Sleep and Charge function" is enabled, the "USB WakeUp" function does not work for ports that support your audio device. Problem Procedure No sound the problem, contact TOSHIBA Support. External
  • Toshiba Portege PRT13A | User Guide - Page 107
    Problem Procedure Monitor does not turn on After confirming that the monitor's power switch is on, check the connections to the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-14
  • Toshiba Portege PRT13A | User Guide - Page 108
    system is off. If problems persist, consult your LAN administrator. Wireless LAN Problem Cannot access Wireless LAN If problems persist, contact your LAN administrator. Bluetooth® Problem Cannot to resolve the problem, contact TOSHIBA Support. Face recognition sensor Problem Cannot sign in
  • Toshiba Portege PRT13A | User Guide - Page 109
    problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support information and support. TOSHIBA technical support If you are still unable to solve the problem and suspect
  • Toshiba Portege PRT13A | User Guide - Page 110
    -60 to 10,000 meters maximum Power Requirements AC adaptor Computer 100-240V AC 50 Hz or 60 Hz (cycles per second) 5 - 20V DC User's Manual 7-1
  • Toshiba Portege PRT13A | User Guide - Page 111
    the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm2 Current rating: Minimum 2.5 amperes User's Manual 7-2
  • Toshiba Portege PRT13A | User Guide - Page 112
    United Kingdom, Australia, Europe, Middle-East, Africa, South Africa, Switzerland, Italy and China. USA United Kingdom, South Africa, Middle-East UL approved BS approved User's Manual 7-3
  • Toshiba Portege PRT13A | User Guide - Page 113
    ), as defined and approved by the Bluetooth® Special Interest Group. Logo certification with Bluetooth® wireless technology as defined by the Bluetooth® Special interest Group. User's Manual 7-4
  • Toshiba Portege PRT13A | User Guide - Page 114
    network connection. If you experience any such problem, immediately turn off either one of your environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain supports some wireless communication devices. User's Manual 7-5
  • Toshiba Portege PRT13A | User Guide - Page 115
    might affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction for your medical device when using any wireless functionality. Always turn off wireless functionality to: Country/region where the product was purchased Type of product User's Manual 7-6
  • Toshiba Portege PRT13A | User Guide - Page 116
    security: Authentication prevents access to critical data and makes it impossible to falsify the origin of a message. Encryption prevents eavesdropping and maintains link privacy. User's Manual 7-7
  • Toshiba Portege PRT13A | User Guide - Page 117
    The Wireless device must be installed and used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. This product complies public use is subject to general authorisation by the respective service provider. User's Manual 7-8
  • Toshiba Portege PRT13A | User Guide - Page 118
    applications only when the installation height is not exceeding 10m above the ground surface. 3. Maximum 100mW (20dBm) EIRP. Indoor applications is permitted to use. User's Manual 7-9
  • Toshiba Portege PRT13A | User Guide - Page 119
    . Software Version and Maximum Power Output of the Wireless Module Europe: model 8265NGW Software Version Intel® PROSet/Wireless WiFi Software 19.x and previous versions User's Manual 7-10
  • Toshiba Portege PRT13A | User Guide - Page 120
    /ou des dommages aux dispositifs LANEL. The term "IC" before the equipment certification number only signifies that the Industry Canada technical specifications were met. User's Manual 7-11
  • Toshiba Portege PRT13A | User Guide - Page 121
    the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices. User's Manual 7-12
  • Toshiba Portege PRT13A | User Guide - Page 122
    use, or turn off the source of emissions. 3. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations. 2. Indication for MHz. It is possible to avoid the band of mobile object identification systems. User's Manual 7-13
  • Toshiba Portege PRT13A | User Guide - Page 123
    mobile object identification systems. 4. About the JEITA 5 GHz Wireless LAN supports W52/W53/W56 Channel. Device Authorization This device obtains the Technical other device. Information about Intel® AMT Your computer might support Intel® Active Management Technology (AMT) depending on the model
  • Toshiba Portege PRT13A | User Guide - Page 124
    the MEBx Setup. To disable the AMT function, do the following: 1. Select MEBx Login, and enter the default password "admin" in the password field. User's Manual 7-15
  • Toshiba Portege PRT13A | User Guide - Page 125
    . On the BIOS setup utility screen, change AMT Setup Prompt to Disabled. 9. Press the F10 key to save the settings, and press the Y key. User's Manual 7-16
  • Toshiba Portege PRT13A | User Guide - Page 126
    , the settings of AMT function must be reconfigured. If there is a problem when you start the computer, or initialize the Management Engine (ME) firmware SSD erasure, or file overwritten. The following functions are not supported: RPAT (Remote PC Assist Technology) Remote BIOS update Information
  • Toshiba Portege PRT13A | User Guide - Page 127
    might vary depending on the specific computer model - contact TOSHIBA support for details). CPU performance might also vary from specifications due to in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information. 64-Bit Computing
  • Toshiba Portege PRT13A | User Guide - Page 128
    system memory available for other computing activities. The amount of main system memory allocated to support graphics might vary depending on the graphics system, applications utilized, system memory size, and and might decrease considerably when operating in battery power mode. User's Manual 7-19
  • Toshiba Portege PRT13A | User Guide - Page 129
    may prevent or limit recording or viewing of the media. Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: AMT: Alternating Current Intel® Active Management Technology ASCII: BIOS: American Standard Code for
  • Toshiba Portege PRT13A | User Guide - Page 130
    MB: MBps: MMC: OCR: PC: PCI: PCMCIA: RAM: RGB: RFI: User's Manual Digital Versatile Disc Recordable Dual Layer Digital Versatile Disc-read Only Memory Digital Versatile Disc-rewritable Digital Engineers Input/Output interrupt request Internet Service Provider kilobyte Local Area Network Liquid
  • Toshiba Portege PRT13A | User Guide - Page 131
    Access Memory Solid-State Drive Thin-film Transistor Uniform Resource Locator Universal Serial Bus Wide Area Network Wide Quad High Definition World Wide Web User's Manual 7-22
  • Toshiba Portege PRT13A | User Guide - Page 132
    14 G Graphics Processing Unit 3-10 H Hard disk drive automatic power off 5-8 K Keyboard function keys 4-9 Function keys F1...F12 4-9 problems 6-7 Windows special keys 4-11 L LAN cable types 4-24 connecting 4-24 LAN jack 4-24 M Moving the computer 1-18 P Password power on 5-9 User's Manual Index-1
  • Toshiba Portege PRT13A | User Guide - Page 133
    6-5 Power 6-4 Real Time Clock 6-6 Sound system 6-13 TOSHIBA support 6-16 Touch Pad 6-8 USB device 6-11 USB mouse 6-9 R installing 4-16 removing 4-17 Sleep Mode setting 2-12 System automatic 5-9 Sound system problems 6-13 T Touch Screen 4-2 U USB device problems 6-11 V Video mode 4-29 Video RAM 3-10
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User's Manual
PORTEGE X20W-E
Satellite Radius X20W-E/X25W-E
Satellite Fusion X20W-E/X25W-E
Series