Toshiba Satellite C55-B5240X Satellite/Satellite Pro C50/C70-B Series Windows
Toshiba Satellite C55-B5240X Manual
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- Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 1
Satellite®/Satellite Pro® C50/C70-B Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 2
state of California only. Model: Satellite/Satellite Pro C50/C70-B Series Recordable all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 6
found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 7
problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba of interference to other devices or services is perceived or identified as harmful. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 8
User's Guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 9
5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High-power radars are allocated as primary users of the 5.25 GHz duire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Veuillez noter que les - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 10
in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 12
12 France: Italia: Nederland: Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen. Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T. (http - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 13
cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode operation. Taiwan Article 14 Article 17 Unless approved, for any model accredited low power radio frequency electric machinery, any company, - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 14
stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 15
uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday - Friday: 10:00 - 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 VCCI Class - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 16
guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein. © 2015 by Toshiba BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 17
17 Trademarks Satellite, Satellite Pro, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 18
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 19
Contents Introduction 25 This guide 27 Safety icons 28 Other icons used 28 Your computer's features and specifications 29 Documentation 29 Service options 29 Chapter 1: Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 20
41 Initial setup 41 Using the Start menu 42 Registering your computer with Toshiba 43 To Shut down your computer 43 To Restart your computer 44 To Restoring from a recovery drive 48 Reset your PC 49 Installing drivers and applications 50 Using the touchpad 51 Adjusting touchpad settings - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 21
61 Using the keyboard 62 Print screen 63 Function keys 63 Special Windows keys 64 Touch screen 64 Touch screen navigation 64 Mouse properties 66 Starting with the computer off ......... 72 Toshiba's online resources 73 Chapter 3: Mobile Computing 74 Toshiba's energy-saver design 74 Running - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 22
a user password 106 Deleting a user password 108 System Settings 109 Service Station 111 TOSHIBA Application Installer 112 Display Utility 113 Chapter 6: If Something Goes Wrong 114 Problems that are easy to fix 114 Problems when you turn on the computer ........ 115 The Windows operating - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 23
System Recovery 134 Sound help 134 Use the Sound troubleshooter 134 Check and set default speakers 135 Uninstall the audio driver 136 Download the latest sound driver 137 Perform a system restore 137 Printer problems 138 Wireless networking problems 139 Connecting to the Internet 140 Using - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 24
adapter driver 142 Troubleshooting an Internet connection - How to verify TCP/IP 144 Downloading drivers and updates 145 Using Toshiba Service Station 145 Manually download and install drivers and updates 146 How to determine the correct drivers to download 146 DVD operating problems 147 - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 25
can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 25 - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 26
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 27
specifications on your particular model, please visit Toshiba's Web site at support.toshiba.com. While Toshiba has made every effort at various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 28
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 29
model guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 30
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 31
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 32
and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is clear. ❖ Avoid glare: position the notebook so that light - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 33
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 34
the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 35
Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 36
3. Remove the battery pack, if applicable. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 37
Getting Started Selecting a place to work 37 Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 38
38 Getting Started Setting up your computer Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 39
surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock, - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 40
AC power light on the indicator panel glows white. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 41
from the keyboard area before closing the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. When you turn on the computer for the first time - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 42
42 Getting Started Using the computer for the first time Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 43
Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your computer 1 Click or touch the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 44
44 Getting Started To Restart your computer To Restart your computer 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Restart 3 Highlight, and - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 45
Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" or troubleshoot problems on your computer. See "Creating a recovery drive" on page 46. Booting from a recovery drive to Reset or troubleshoot problems This - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 46
system to a new internal storage drive from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 47
drive. Be sure to save the information stored on your USB flash drive to another storage device before executing this procedure. 5 Follow the on-screen prompts to complete the copy process. For information on using the recovery drive you have created with the preceding steps, see "Restoring from - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 48
on page 46. NOTE When you restore your system, only the operating system files and drivers originally shipped with the computer are restored. Any files that you created are not restored Flash option and press the ENTER key. 5 Follow the on-screen instructions to complete the recovery process. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 49
Getting Started Recovering the Internal Storage Drive 49 Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. NOTE During the Reset process your computer must be connected to an external power source via the AC adaptor. 1 Click or - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 50
your personal files ❖ Remove everything-Removes all of your personal files, apps, and settings Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 51
Install. 5 Follow the on-screen prompts to complete the installation process, see "TOSHIBA Application Installer" on page 112. Using the touchpad NOTE Some of the touchpad operations described in this section are only supported in certain applications, and only on certain models. You can use the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 52
Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touchpad or move a mouse connected to your - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 53
to right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the right - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 54
screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems may select an item or text on the screen, and potentially the item or text may be replaced by the next character you type. ❖ Temporarily - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 55
Using the touchpad 55 NOTE Touchpad setting options vary by computer model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 56
port* HDMI Out port* RGB (monitor) port* *Available on certain models (Sample Illustration) Video ports on right side of computer Connecting an external an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 57
then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect when you do not have an external monitor attached): ❖ PC screen only ❖ Duplicate ❖ Extend - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 58
58 Getting Started Customizing your computer's settings ❖ Second screen only (Sample Image) Display options window 2 Select your desired option to save. NOTE Press the Windows ( choose a category you wish to change. Refer to your operating system documentation or Help and Support for details. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 59
Getting Started Caring for your computer 59 You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 82. There are additional custom settings you can choose. See "Utilities" on page 102. Caring for your computer This section gives tips on cleaning - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 60
. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 61
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 62
, details such as new icon positions may be lost. Using the keyboard NOTE Your computer may be equipped with a 10-key keyboard, depending on your model. Your computer's keyboard contains character keys, control keys, function keys, and special Windows keys. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 63
(Sample Illustration) Keyboard (Sample Illustration) 10-key keyboard (Available on certain models) Print screen NOTE To capture a print screen of the entire screen, press the FN + Windows ( ) + PRTSC keys. (This only applies to models with a 10-key keypad.) (Sample Illustration) PRTSC key on the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 64
performed. For more information, see "TOSHIBA Function Keys" on page 157. Support, or see "Finding your way around the desktop" on page 91 ❖ Application key-Has a similar function as the secondary mouse button Touch screen (Available on certain models.) Your computer may come with a touch screen - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 65
the screen to display the current Notifications. Double-tap-Tap quickly twice to zoom in. For example, double-tap a section of a Web page to zoom in on that section. Double-tap again to zoom out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 66
Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ) key. The Most used list on the left side of the Start screen displays the apps most often used on your computer. Click or touch the All - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 67
Learning the Basics Saving your work 67 You may also enter your search in the Search field. Start menu Search field button (Sample Image) Start menu For more information, see "Using the Start menu" on page 42 and "Start button" on page 92. Saving your work Before you turn off the computer - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 68
as an external hard drive. Using the optical disc drive (Available on certain models.) Optical storage is a popular medium for software, music, and video. data storage and support features that were not available on previous video platforms. These features include wide-screen movies, multiple - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 69
disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 70
70 Learning the Basics Using the optical disc drive Media control buttons The media control buttons located above the keyboard allow you to mute the sound and play audio CDs or DVD movies when the computer is on. Play/pause button Previous track button Next track button Volume decrease button - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 71
the drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 72
properly on other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to your a slender object, such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 73
a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 74
in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 75
battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To ensure that the battery maintains its - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 76
not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 77
battery may have become completely discharged while your computer was shipped, resulting in a CMOS error message during startup. The error message may vary by computer model. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 78
78 Mobile Computing Monitoring battery power NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 79
Mobile Computing Monitoring battery power 79 HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 80
80 Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 81
Mobile Computing Monitoring battery power 81 (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts when you are - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 82
82 Mobile Computing Monitoring battery power Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 83
the plan you wish to edit. This screen allows you to change basic settings. 7 the plan changes you have performed. Depending on your model, the two power plans eco and Balanced are replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 84
remove any cables connected to the computer, including the AC adaptor. 4 Close the display panel and turn the computer upside down. NOTE Depending on your model, the battery will either have latches or screws, allowing for the removal of the battery. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 85
6 Slide and hold the battery release latch to release the battery, if applicable. 7 Pull the discharged battery out of the computer. Model with latches Model with screws (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 86
) Inserting the battery 3 Slide the battery release lock to the locked position (if applicable), or replace the battery and secure it using the screw(s). Battery screws Model with latches Model with screws (Sample Illustration) Locking the battery 4 Turn the computer right side up. 5 Reconnect - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 87
Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a pack fully discharges. ❖ If you have extra battery packs, rotate their use (for models with an accessible battery only). ❖ If you will not be using the system - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 88
specified in the User's Manual. Other battery packs have hold a charge and you will need to replace them. Under certain applicable laws and regulations Toshiba's recycling initiatives include recycling programs, events and consumer promotions. For details, please visit toshiba.com/recycle. Toshiba - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 89
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 90
, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 91
, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar Notification area (Sample Image) Windows Desktop screen Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 92
configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 93
Computer's Features Exploring the desktop 93 ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down add, close, or switch between desktops. Click or touch a desktop thumbnail at the bottom of the screen to select it. When you place your pointer over a desktop thumbnail or touch & hold it, - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 94
94 Exploring Your Computer's Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 95
-A specialized type of tile notification (shown on the Start screen tile) using symbols to indicate the number of applications that Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 96
and close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the ( ) key. For more information see "TOSHIBA Function Keys" on page 157. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 97
) into the available headphone/microphone jack. You can use your computer to record sounds using the computer's internal microphone(s) (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 98
98 Exploring Your Computer's Features Exploring audio features 3 Click or touch Voice Recorder. (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 99
❖ Have video conference calls NOTE To email, instant message or video conference, you must be connected to the Internet. Depending on your computer model, the process of sending email, taking pictures or recording video messages may vary. To access the Web Camera: In the Search field, type - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 100
miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 101
101 Exploring Your Computer's Features Using the Memory card reader When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. NOTE Always remove memory media when not in use. Removing memory media 1 Prepare the card - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 102
shown in the sample images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Service Station ❖ TOSHIBA Application Installer ❖ Display Utility 102 - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 103
103 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 104
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 105
105 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 106
or touch Supervisor Password. 5 Click or touch Delete. An authority verification pop-up screen appears. 6 Click or touch Delete. 7 Enter the password, and then click If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 107
107 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 108
user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or touch Delete. An authority verification pop-up - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 109
Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The System Settings screen appears. (Sample Image) System Settings - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 110
charge while the computer is powered On ❖ SATA-Allows you to set conditions for SATA ❖ LAN-Allows you to set networking functions (available on certain models) - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 111
you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 112
your computer. To reinstall drivers and applications: 1 In the Search field, type Toshiba Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or touch the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 113
113 Utilities Display Utility Display Utility The Display Utility allows you to adjust your display settings: ❖ Desktop Text Size ❖ Multiple Displays ❖ Screen Resolution To make changes to the above options: 1 In the Search field, type Display Utility. 2 Click or touch Display Utility. The Display - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 114
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 115
, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The you performed a shutdown before this message was displayed, a program or driver may have prevented Windows from shutting down. Data stored in the computer's - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 116
room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from the AC adaptor is the correct unit for your computer model. The computer may not be able to start from Support Online by going to Toshiba support at support.toshiba.com. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 117
shipped with your computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 154. The Windows operating system is not working from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 118
working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating system using - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 119
. The Operating System will automatically look for problems and repair them if possible. Command Prompt troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 120
not be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 121
the battery, clean the contacts with a soft dry cloth (if necessary) and replace the battery. See "Removing the battery from the computer" on page 84. information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 122
manufacturer's Web site. If you are experiencing problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 123
1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To Restart - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 124
when cleaning the keyboard. Touchpad help If you are having problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the ( ) key to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 125
. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions for installation. NOTE The computer may automatically download the needed driver for your mouse - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 126
uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 127
Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 128
the display priority is not set for the built-in screen. The screen does not look correct. To choose a theme for displays saying that there is a problem with your display settings and that the size of the color palette to one that is supported by the computer's internal display. To change the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 129
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 130
be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 131
problems Optical disc drive problems in water or a neutral cleaner. Replace the disc in the tray. Make paper clip, to press the manual eject button. This button is a pencil to press the manual eject button. Pencil lead supported optical media formats, refer to the complete detail specifications for - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 132
may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 133
133 If Something Goes Wrong Web Camera help (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 134
troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 135
135 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 136
Sound Audio driver and select Uninstall. NOTE ❖ Do NOT select the "Delete the driver software for this device" box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 137
listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your computer, see "To Restart your computer" on page 44. Perform - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 138
check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with problem, contact the printer's manufacturer. The printer will not print what you see on the screen. Many programs display information on the screen - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 139
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems Service Provider) service may be disrupted. ❖ Verify that the Service Set system, and that the driver is loaded. To access the with a support technician at a later time - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 140
your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. do for telephone service or utilities. ISPs are usually phone companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connection). ❖ - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 141
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 142
Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with Uninstall the network adapter driver You can Uninstall the network adapter driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 143
Scan for hardware changes. 7 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 144
144 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in the computer is - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 145
your computer with the latest components and drivers is to use Toshiba Service Station. To access TOSHIBA Service Station: 1 In the Search field, type Service Station. 2 Click or touch the Service Station Utility. 3 Read and accept "TOSHIBA Service Station Utility Software Notice & Acceptance," (if - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 146
1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's model and/or serial number. 3 Filter your search to specify the type of driver needed. 4 Download and install the most recent drivers. 5 Follow the on-screen instructions. 6 Restart your computer, see "To Restart - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 147
that when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. DVD operating problems If you experience a problem playing DVDs, you may be able - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 148
in the list. 6 See "Downloading drivers and updates" on page 145 for instructions on using Device Manager to view the optical disc drive properties. 7 Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 149
this feature. Save your work! See "Computing tips" on page 61 for instructions. On a regular basis, back up the information stored on your internal storage can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the manuals. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 150
quickly creates restore points - 'snapshots' of your Windows operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock,' restoring - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 151
151 If Something Goes Wrong Develop good computing habits 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as "Before installing Brand X Accounting app." Then click or touch Create. The Windows operating system creates the restore point, - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 152
internal storage drive. Since problems with either hardware or built into recent Toshiba portable computer models can write to screen instructions to back up your files. For additional Help, while in the Windows Desktop screen, press the FN + ( ) keys to launch the Windows Help and Support screen - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 153
to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 154
problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support drivers, BIOS updates, and many other downloads. Contacting Toshiba Toshiba's Technical Support Web site For technical support, - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 155
information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 156
A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 157
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Brightness control ❖ Output (Display switch) ❖ Touchpad ❖ Media buttons ❖ Volume mute ❖ Wireless ❖ Zoom - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 158
Function Keys Functions Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 159
. To enable/disable the touchpad press the ( ) key. For more information on using the touchpad, see "Using the touchpad" on page 51. Media buttons This TOSHIBA Function key allows you to restart playing the current track or go to the previous track. This - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 160
is OFF). Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Zoom (Display resolution) FN + [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired resolution - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 161
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 162
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 163
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 164
World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from adapter receives information from the software and translates it into images on the screen. An adapter can take a number of forms, from a microprocessor to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 165
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 166
166 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 167
data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol ( of devices. device driver-A program (called a "driver") that permits a computer to communicate with a device. dialog box-An on-screen window displayed by - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 168
while moving the pointer to drag a selected object. In the Windows operating system, this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also DVD-ROM. DVD-ROM (Digital Versatile [or Video] Disc Read-Only - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 169
.hlp for help files. See also file name. folder-Also called directory. A container for organizing files saved to a disk. A folder is symbolized on screen by a graphical image (icon) of a file folder. A folder can contain files and other folders. format-(verb) To prepare a blank disk for use with - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 170
is refreshed. Interlaced monitors take two passes to create a complete screen image. Compare non-interlaced. internal device-See device. Internet- of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 171
171 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 172
to the computer and controlled by the computer's CPU. pixel-Short for "picture element." The smallest dot that can be produced on a screen or printer. Plug and Play-Generally, refers to the computer's ability to automatically configure itself to work with peripheral devices. When capitalized - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 173
touchpad or a mouse, that enables you to move the pointer on the screen. port-A socket on the computer where you plug in a cable for connection device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 174
type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. and data. Swipe-Swipe an open window to the left or right of the screen to display the next or previous window. system prompt-The symbol (in the MS - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 175
screen buttons by touching them with your finger. Tile/Tiles-A list of square or rectangular icons on the Start menu representing applications that can be accessed by selecting them. U Universal Serial Bus (USB)-USB is a serial bus that supports or solve a specific problem. Utilities are often - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 176
Index A AC adaptor 39 AC power 76 AC power light 39 accessing network 97 adding memory 39 optional external devices 45 adding desktops 93 adequate ventilation cooling fan 38 adjusting touchpad settings 54 Advanced Startup options 118 App tiles Start menu 94 app, starting 66 audio features 97 B - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 177
59 environmental precautions 30, 89 moving 59 running on battery power 74 setting up 38 computer lock 60 computer will not start troubleshooting 115 computing habits troubleshooting 149 computing tips 61 connecting AC adaptor 39 AC adaptor cord to (DC-IN) 40 computer to a network 97 external device - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 178
of used batteries 88 documentation 29 downloading drivers/updates determine correct drivers 146 manually download/install 146 Toshiba Service Station 145 drivers downloading 145 DVD removing with computer off 72 removing with computer on 72 DVD player troubleshooting 147 DVDs using 68 E eco power - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 179
60 M maintaining your battery 87 manual eject hole optical disc drive 69 monitor problems troubleshooting 128 monitoring battery power 78 mouse properties 66 moving the computer 59 N network accessing 97 connecting your computer 97 networking wireless 95 O online resources Toshiba - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 180
troubleshooting 138 problem solving contacting Toshiba 154 Startup options 118 projector connecting 56 R real-time clock (RTC) battery 76 recording sounds 97 recovery creating a recovery drive 46 installing drivers 82 video cables 57 Service Station 111 setting low - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 181
TCP/IP 144 troubleshooting 127 AC power light is blinking 116 battery light is blinking 117 bookmarked site not found 120 computer will not start 115 contacting Toshiba 154 corrupted/damaged data files 130 data/entire system backup 152 display error message 128 display problems screen is blank 127 - Toshiba Satellite C55-B5240X | Satellite/Satellite Pro C50/C70-B Series Windows - Page 182
connection 120 sound 134 touchpad 124 trouble running discs 131 trouble running programs 130 URL address not found 120 Web Camera 132 Windows operating system not working 117 wireless networking 139 troubleshooting keyboard clean the keyboard 124 latest keyboard driver 123 power cycle 122 system
GMAD00430010
06/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 114
in this guide.
Satellite
®
/Satellite Pro
®
C50/C70-B Series
User’s Guide
(Windows 10)