Toshiba Satellite U940 PSU6SC-01R016 Users Manual Canada; English
Toshiba Satellite U940 PSU6SC-01R016 Manual
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- Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 1
User's Manual Satellite U940 series - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 2
4-1 Wireless communications 4-3 LAN ...4-6 Battery ...4-8 Additional memory module 4-14 Peripheral devices 4-18 Optional TOSHIBA Accessories 4-24 Sound System and Video mode 4-24 Computer Handling 4-26 User's Manual ii - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 3
5-3 TOSHIBA Password utility 5-5 TOSHIBA System Settings 5-7 TOSHIBA Media Player by sMedio TrueLink 5-13 TOSHIBA PC Health Monitor 5-14 System Recovery 5-16 Troubleshooting Problem solving process 6-1 Hardware and system checklist 6-4 TOSHIBA support 6-15 Index Glossary User's Manual iii - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 4
and is subject to civil damages or criminal action. Please comply with copyright laws in making any reproduction from this manual. Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for your computer at the time of this - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 5
and registered trademarks not listed above may be used in this manual. Regulatory Information FCC information FCC notice "Declaration of Conformity energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 6
/95/EC for the supplied power adapter. Furthermore the product complies with the Ecodesign Directive 2009/125/EC (ErP) and its related implementing measures. User's Manual 1-3 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 7
the system (PC plus options/cables) still fulfils the required standards. To avoid general EMC problems, the following guidance should be noted: Only CE marked options should be connected/implemented Only of this product in environments with explosive atmospheres is not permitted. User's Manual 1-4 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 8
, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. User's Manual 1-5 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 9
ISO 9241-307 standards. If the number of pixel failures is less than this standard, they will not be counted as defect or failure. User's Manual 1-6 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 10
licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact [email protected]. OpenSSL License User's Manual 1-7 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 11
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY written by Tim Hudson ([email protected]). */ Original SSLeay License User's Manual 1-8 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 12
AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF User's Manual 1-9 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 13
on how it is used. Visit http://www.eu-energystar.org or http:// www.energystar.gov for more information regarding the ENERGY STAR Program. User's Manual 1-10 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 14
or damage to the computer. Be certain to read the general precautions below and to note the cautions included in the text of the manual. Provide adequate ventilation Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 15
. Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention been used for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot. The surface of - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 16
Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort. Be sure to read it before using the computer. Information for Wireless Devices Wireless LAN Interoperability The Wireless LAN is compatible - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 17
problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit http://www.pc.support where the risk of interference to other devices or services is perceived or identified as harmful. If you strict accordance with the manufacturer's instructions as described in the user - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 18
authorization is required. Luxembourg: Implemented General authorization required for network and service supply. Norway: Implemented This subsection does not apply for the geographical Luxembourg: Implemented General authorization required for network and service supply. User's Manual 1-15 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 19
and warehouse areas, and on board aircraft. 1. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight. 2. Permitted to outdoor usage. The user should use the wireless LAN utility to User's Manual 1-16 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 20
the usual operating configuration, the distance between the antenna and the user should not be less than 20cm. Please refer to the computer user's manual for the details regarding antenna location. The installer of this radio equipment must ensure that the antenna is located or pointed such that it - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 21
or turn off the source of emissions. 3. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations. 2. Indication for DS : This equipment uses DS-SS modulation. 3. OF : This equipment uses OFDM modulation. User's Manual 1-18 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 22
the band of mobile object identification systems. 4. About the JEITA 5GHz Wireless LAN supports W52/W53/W56 Channel. Device Authorization This device obtains the Technical Regulation Conformity Certification equipment: RTL8723AE DSP Research, Inc. Approval Number: D111514003 User's Manual 1-19 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 23
your selected model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis. User's Manual 1-20 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 24
conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information. 64-Bit Computing 64-bit processors are with a 64bit CPU and therefore may not function properly. User's Manual 1-21 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 25
system memory available for other computing activities. The amount of main system memory allocated to support graphics may vary depending on the graphics system, applications utilized, system memory size and applications, or media content. Actual formatted capacity may vary. User's Manual 1-22 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 26
limit recording or viewing of the media. Messages Messages are used in this manual to bring important information to your attention. Each type of message is death or serious injury, if you do not follow instructions. Pay attention! A caution informs you that improper use of equipment or failure - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 27
Satellite U940 series Please read. A note is a hint or advice that helps you make best use of your equipment. User's Manual 1-24 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 28
Personal Computer Battery pack (Is preinstalled in some computers) AC adaptor and power cord (2-pin plug or 3-pin plug) Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged, contact your dealer immediately. Conventions This - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 29
on your keyboard to go to Start screen. For detailed information, please refer to the Windows Help and Support. Using your product for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 30
regions, please buy power cords that conform to safety rules and regulations in the particular region. Do not use a 3-pin to 2-pin conversion plug. User's Manual 2-3 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 31
or AC adaptor on a flat and hard surface that is resistant to heat damage. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. 1. Connect the power cord to the AC adaptor. Figure 2-1 Connecting the power cord to the AC adaptor (2-pin - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 32
display panel's hinges and cause damage. Do not press or push on the display panel. Do not lift the computer by the display panel. User's Manual 2-5 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 33
power 1 1. Power button Initial setup The Windows 8 Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system. User - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 34
For detailed information on what is new and how to operate Windows 8, please refer to the Windows Help and Support. Turning off the power The power can be turned off in one of the following modes, either Shut on immediately - wait a short period to avoid any potential damage. User's Manual 2-7 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 35
to Sleep Mode while transferring data to external media, such as USB devices, memory media or other external memory devices. Data will be lost. User's Manual 2-8 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 36
can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off. User's Manual 2-9 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 37
contents of memory to the Hard Disk Drive. However, for safety sake, it is best to save your data manually. Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed. in Power menu, you need to setup according to the following steps: User's Manual 2-10 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 38
the power to any peripheral devices. Do not turn the computer or devices back on immediately. Wait a moment to let all capacitors fully discharge. User's Manual 2-11 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 39
is being correctly supplied from the AC power adaptor. Please refer to the Monitoring of power condition section for more information on this feature. User's Manual 3-1 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 40
USB devices that are available. In view of this it may be noted that some functions associated with a specific device might not operate properly. User's Manual 3-2 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 41
jack A 3.5 mm mini microphone jack enables connection of a three-conductor mini jack for stereo microphone input. The integrated sound system provides support for the computer's internal speakers and microphone, as well as allowing an external microphone and headphones to be connected via the - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 42
A connector HDMI cable. LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX). Refer the wrong AC adaptor can cause damage to the computer. User's Manual 3-4 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 43
the model. The actual amount of useable system memory will be less than the installed memory modules. Refer to the Additional memory module section. User's Manual 3-5 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 44
equipped with the Wireless WAN/WiMAX antennas. Legal Footnote (Wireless LAN) For more information regarding Wireless LAN, please refer to the Legal Footnotes section. User's Manual 3-6 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 45
-view angles. The internal keyboard provides the dedicated numeric keys, dedicated cursor control keys, and keys. Refer to the The Keyboard section for details. User's Manual 3-7 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 46
. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool. Legal Footnote (CPU) For more information regarding CPU, please refer to the Legal Footnotes section. User - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 47
the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool. Please note that part of the hard disk's overall capacity is reserved as administration space. In this manual, the word "HDD" or "Hard disk drive" also refers to the - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 48
software written for a given video mode will run on any computer that supports that mode. Legal Footnote (Graphics Processing Unit (GPU)) For more information box. Intel® Rapid Start Technology Some computers in this series support Intel® Rapid Start Technology which enables the computer to change - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 49
the computer. After an additional memory module is installed, the computer may not switch to Hibernation Mode normally by using Intel® Rapid Start Technology. User's Manual 3-11 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 50
to determine the status of the battery pack and the power status with the AC adaptor connected. The following indicator conditions should be noted: User's Manual 3-12 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 51
charge is low. The AC adaptor must be connected in order to recharge the battery. Indicates a problem with the power supply. You should initially try plugging the AC adaptor into another power outlet - body). The physical dimensions may vary depending on the model you purchased. User's Manual 3-13 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 52
0.75 mm2 Current rating: Minimum 2.5 amperes Certification agencies China: CQC U.S. and Canada: UL listed and CSA certified No. 18 AWG, Type SVT or SPT-2 User's Manual 3-14 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 53
and China. USA United Kingdom UL approved Australia BS approved Europe AS approved Canada Approved by the appropriate agency China CSA approved CCC approved User's Manual 3-15 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 54
letter is typed. Figure 4-1 Keypad indicators 1 1. CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format. User's Manual 4-1 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 55
forward. F9 FN + F9 Decreases the computer's volume. F10 FN + F10 Increases the computer's volume. F11 FN + F11 Turns the sound on or off. User's Manual 4-2 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 56
ASCII code of the character you require. 3. Release ALT - the ASCII character will appear on the display screen. Wireless communications The computer's wireless communication function supports some wireless communication devices. User's Manual 4-3 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 57
may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any wireless functionality. Always turn off wireless functionality transmission speed will be lower than the theoretical maximum speed. User's Manual 4-4 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 58
limitations to the use of wireless communication equipment. Radio Frequency Band 5GHz (5150-5850 MHz) (Revision a and n) Band 2.4GHz (2400-2483.5 MHz) (Revision b/g and n) User's Manual 4-5 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 59
and makes it impossible to falsify the origin of a message. Encryption prevents eavesdropping and maintains link privacy. LAN The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T) or Fast Ethernet LAN (100 megabits per second, 100BASE-TX). This section describes how - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 60
is connected to the LAN jack. Otherwise, malfunctions or damage may occur. 1. Turn off the power to all external devices connected to the computer. User's Manual 4-7 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 61
to the hard disk drive, although for safety sake, it is best to also save your data manually. Real Time Clock (RTC) battery The Real Time Clock (RTC) battery provides power for the internal in the BIOS setup utility. Please refer to Troubleshooting for further information. User's Manual 4-8 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 62
. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. Make sure the battery RTC battery should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 63
as detailed below: 1. Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off. User's Manual 4-10 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 64
you store your programs and data. Whether you close the display panel when you are not using the keyboard - closing the display saves power. User's Manual 4-11 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 65
for more than one month, remove the battery pack from the computer. Store spare battery packs in a cool dry place out of direct sunlight. User's Manual 4-12 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 66
to disengage the battery pack and then remove it from the computer. Figure 4-6 Releasing the battery pack -1 3 3 1 1 1. Battery lock 2. Battery release latch 2 2 3. Battery pack User's Manual 4-13 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 67
before touching or installing any additional memory modules. To discharge your body's static electricity, simply touch any metal close to you with bare hands. User's Manual 4-14 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 68
the cover and lift it off. Figure 4-7 Removing the memory module cover 2 1 1. Memory module cover 2. Screw Product appearance depends on the model you purchased. User's Manual 4-15 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 69
the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. Align the grooves along the edges of the memory module with the locking tabs on the connector and insert left and right hand edges - the edges with the grooves in. User's Manual 4-16 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 70
. 7. Push the latches away from the module in order to release it - a spring will force one end of the module up at an angle. User's Manual 4-17 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 71
the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. Figure 4-10 Removing the memory module 1 1 1. Latches Product appearance depends on the model you computer damage and fire, possibly resulting in serious injury. User's Manual 4-18 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 72
it is not possible to guarantee that all memory media will operate properly. The slot does not support Magic Gate functions. Figure 4-11 Examples of memory media Secure Digital (SD) Card microSD card , 32MB, 64MB, 128MB, 256MB, 512MB, 1GB, 2GB 4GB, 8GB, 16GB, 32GB User's Manual 4-19 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 73
low. Low power could affect writing accuracy. Do not remove a card while read/write is in progress. For more details on using memory cards, see manuals accompanying the cards. About the write-protect The memory media cards have a function for protect. SD Card (SD memory card, SDHC memory card and - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 74
lock position, if you do not want to record data. Inserting a memory media The following instructions apply to all types of supported media devices. To insert a memory media, follow the steps as detailed below: 1. Turn Touch Pad control button. 3. Grasp the media and remove it. User's Manual 4-21 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 75
HDMI. When you unplug the HDMI cable and re-plug it, please wait at least 5 seconds before you re-plug the HDMI cable again. User's Manual 4-22 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 76
In this case, in order to set the playback device to the same device as the display output device, please adjust the playback device manually by the following steps: 1. Click Desktop -> Desktop Assist -> Control Panel -> Hardware and Sound -> Sound. 2. In the Playback tab, select the playback device - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 77
Satellite U940 series to product. Please refer to the instructions for the product you are using for more information. Connecting the security lock In order to connect a Mixer utility lets you control the audio volume for playback of devices and applications under Windows. User's Manual 4-24 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 78
Realtek HD Audio Manager. To launch the Realtek HD Audio Manager: Click Desktop -> Desktop Assist -> Control Panel -> Hardware and Sound -> Realtek HD Audio Manager. User's Manual 4-25 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 79
that occurs, adjust the resolution of display, lowering it until the screen is displayed properly. Computer Handling This section explains computer handling and maintenance. User's Manual 4-26 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 80
should get the computer inspected by an authorized service provider in order to assess the scope of when moving it in order to help ensure trouble-free operation. Make sure all disk/disc activity or shock - a failure to follow this instruction could result in damage to computer, computer Manual 4-27 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 81
level with either setting, the computer automatically shuts down to prevent any damage. In this instance all unsaved data in memory will be lost. User's Manual 4-28 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 82
come with the computer and details how to start them. For further information on their operation, you may refer to each utility's online manual, help files or README.TXT file (if applicable). All the utilities described here can be accessed from Desktop -> Desktop Assist. Furthermore, some utilities - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 83
the FN key. To setup this utility, click Desktop -> Desktop Assist -> Tools & Utilities -> Function Key. For details, please refer to the Function Key section. User's Manual 5-2 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 84
protection law. To access this utility, click Desktop -> Desktop Assist -> Support & Recovery -> Service Station. TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively -> Desktop Assist -> Control Panel -> System and Security -> Power Options. User's Manual 5-3 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 85
computer operation cannot be continued, the Mode *1 system automatically enters Hibernation Mode and shuts itself down. This can be specified in the Power Options. User's Manual 5-4 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 86
. Set (button) Click this button to register a password. After a password is set, you will be prompted to enter it when you start the computer. User's Manual 5-5 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 87
computer will restart. If your computer does not load the BIOS Setup utility, please refer to the Troubleshooting section. If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your can't accept this risk, don't register the HDD User Password. User's Manual 5-6 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 88
general users. Starting the computer by password If you have already registered a user password, there is one way to start the computer: Enter the password manually. The password is necessary only if the computer was shut down in Hibernation mode or boot mode, not in Sleep mode and Restart. To enter - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 89
can supply USB bus power (DC5V) to the USB port even when the computer is turned OFF. This function can be used for ports that support the Sleep and Charge function. User's Manual 5-8 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 90
with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. User's Manual 5-9 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 91
Satellite U940 series Your PC has multiple charging modes so that many different USB devices can be supported for Sleep and Charge function. Auto Mode (Default) is suitable for a wide range of digital monitor is connected. Boot This tab allows you to modify the boot settings. User's Manual 5-10 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 92
Boot menu, please refer to the Troubleshooting section. If a Supervisor Password has been set, manual boot device selection functions may be only from the built-in HDD and only internal LCD and keyboard are supported during the boot process. Normal System boots up at normal speed. Panel - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 93
USB Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the Legacy USB Support item to enabled. Enabled Enables the USB Legacy Emulation setting. Performance Let HDD/SSD work with maximum performance. User's Manual 5-12 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 94
on LAN function. The battery retention time will be shorter than the times listed in this manual when this function is enabled. Enabled Disabled Enables Wake-up on LAN from shutdown. Disables back normally. TOSHIBA Media Player can only support resolution higher than 1280x800. User's Manual 5-13 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 95
and operations about TOSHIBA Media Player are explained in the TOSHIBA Media Player Manual. Use the following procedure to open TOSHIBA Media Player Manual: Click the Tutorials icon on the Start Page of TOSHIBA Media Player. TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 96
be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA be started using the following methods: Click Desktop -> Desktop Assist -> Support & Recovery -> PC Health Monitor. Click the icon ( ) in Manual 5-15 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 97
with the operation of the program are detected. Follow the instructions displayed on screen in the message. System Recovery There is Disk Drive for the System Recovery Options in the event of a problem. You can also create recovery media and restore the system. The stand. User's Manual 5-16 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 98
compatible with the optical disc drive connected to your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding. USB Flash Memory will be formatted and all the disk will be reformatted and all data will be lost. User's Manual 5-17 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 99
displayed from which you should follow the on-screen instructions. If your computer does not load the Boot menu, please refer to the Troubleshooting section. When drivers/utilities are installed, you can recovery partition, the Recovery Media Creator cannot make Recovery Media. User's Manual 5-18 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 100
a problem. Troubleshooting section. You can also perform the restoration through PC settings in the operating system: 1. Click the Settings charm and click Change PC settings. 2. Click General under PC settings. 3. Select the options you desired and follow the on-screen instructions. User's Manual - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 101
Chapter 6 Troubleshooting TOSHIBA have designed this computer for durability, however, should problems occur you are a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - User's Manual 6-1 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 102
problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster. Analyzing the problem them in detail to TOSHIBA Support. Software The problems may be caused by your software this will usually include a problem solving section or a - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 103
items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and is glowing, the computer is connected to a live external power source. User's Manual 6-3 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 104
instructions to proceed. Hardware and system checklist This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems with any one having the ability to produce apparent power problems. Overheating power down If the processor's temperature reaches an - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 105
quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator. Please refer to the Monitoring of power condition section for further information. Problem Procedure AC adaptor doesn - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 106
Satellite U940 series Problem Procedure Battery doesn't charge when the battery is at the end of its operating life, you should speak to TOSHIBA Support. Battery doesn't power the computer as long as expected If you frequently recharge a partially charged in the Power Options. User's Manual 6-6 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 107
Problem computer will restart. Keyboard Keyboard problems can be caused by the section for further information. Problem Procedure Output to screen is Support. Internal display panel Apparent computer's display panel problems , for further information. Problem Procedure No display Press the - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 108
instructions with the screen cleaner and always ensure you let the display panel dry properly before closing it. Hard Disk Drive Problem resolve the problem, contact TOSHIBA Support. Memory Media Card For further information, please refer to Operating Basics. Problem Procedure Memory media - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 109
memory media card that is inserted into the computer. If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the the Buttons tab. 3. Set the Double Click Speed as required and click OK. User's Manual 6-9 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 110
Set the pointer speed as required and click OK. If you are still unable to resolve the problem, contact TOSHIBA Support. Adjust the touch Sensitivity. To access it, click Desktop -> Desktop Assist -> Control Panel -> tab. 3. Set the double-click speed as required and click OK. User's Manual 6-10 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 111
please refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this and settings, please refer to the Sleep and Charge section. User's Manual 6-11 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 112
Satellite U940 series Problem Procedure I cannot use the Sleep and Charge function. Sleep and Charge function may be disabled. Enable the Sleep and Charge function USB port that does not have the Sleep and Charge function or change to disable the Sleep and Charge function. User's Manual 6-12 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 113
Problem The "USB Wakeup function" does not work. Satellite U940 series Procedure When Sleep and Charge function is enabled, the "USB WakeUp" function does not work for ports that support your audio device. Problem Procedure No sound is resolve the problem, contact TOSHIBA Support. External - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 114
Satellite U940 series Problem Procedure Monitor does not turn on After confirming that the to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. LAN Problem Cannot access LAN Procedure Check for a firm cable connection between the LAN jack - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 115
the system is off. If problems persist, consult your LAN administrator. to Operating Basics. Problem Procedure Cannot access Basics. Problem Procedure Cannot problem, contact TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 116
with your software and/or peripheral devices. If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance. Consult the reseller or dealer - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 117
real time clock 3-9, 4-8 save mode 5-4 types 4-8 Battery pack replacing 4-13 Bluetooth problems 6-15 Boot Priority 5-11 C Cleaning the computer 4-27 Cooling vents 3-3, 3-5 D DC IN indicator 3-1 User's Manual DC IN/Battery indicator Display automatic power off 5-4 hinges 3-7 opening 2-5 screen - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 118
the problem 6-2 Battery 6-5 Bluetooth 6-15 External monitor 6-13 Hardware and system checklist 6-4 HDD 6-8 Internal display panel 6-7 Keyboard 6-7 LAN 6-14, 6-15 Memory Media Card 6-8 Overheating power down 6-4 Pointing device 6-9 Power 6-4 Real Time Clock 6-7 Sound system 6-13 TOSHIBA support 6-15 - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 119
4-23 Sleep Mode setting 2-8 System automatic 5-4 Sound system problems 6-13 T TOSHIBA Desktop Assist 5-1 TOSHIBA PC Diagnostic Tool 5-1 U USB device problems 6-11 V Video mode 4-26 Video RAM 3-9 W User's Manual Web Camera 3-7 Wireless communication 4-3 Wireless LAN Satellite U940 series - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 120
Satellite U940 series Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ANSI: American National Standards Institute AMT: Intel Active Management Technology ASCII: American Standard Code for - Toshiba Satellite U940 PSU6SC-01R016 | Users Manual Canada; English - Page 121
graphics array plus WUXGA: Wide Ultra Extended Graphics Array WXGA: wide extended graphics array WXGA+: wide extended graphics array plus XGA: extended graphics array User's Manual Glossary-2
User's Manual
Satellite U940
series