Toshiba Tecra A40 Tecra A40/C40-C Series Windows 10 Users Guide
Toshiba Tecra A40 Manual
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- Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 1
Tecra® A40/C40-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 2
the state of California only. Model: Tecra A40/C40-C Series Recordable and/or ReWritable all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 3
TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL applications" means life support systems, medical applications, installed and used in accordance with the instructions, it may cause harmful interference to radio - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 4
Web site at support.toshiba.com. Bluetooth® Wireless Technology Interoperability NOTE This section is only applicable if your system has a Bluetooth module. Bluetooth modules are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 5
problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba committees of scientists who continually review and interpret the extensive - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 6
to other devices or services is perceived or identified as that is based on Direct problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 7
frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for and committees of scientists who continually review and interpret the extensive research interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 8
User's Guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 9
9 To comply with the Canadian RF exposure compliance requirements, this device and its antenna must not be colocated or operating in conjunction with any other antenna or transmitter. Pour être conforme aux exigences canadiennes en matière d'exposition aux fréquences radio, l'appareil et son - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 10
related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union -out wheeled bin with a black bar symbol. If the product's battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 12
12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 13
channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article 14 Article 17 Unless approved, for any model accredited low power radio - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 14
14 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 15
stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 16
OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 17
17 Trademarks Tecra, AccuPoint, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 18
to achieve our zero-waste-to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 19
Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your computer's features and specifications 30 Documentation 30 Service options 30 Chapter 1: Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 20
Charging the main battery 42 Using the computer for the first time 42 Initial setup 42 Using the Start menu 43 Registering your computer with Toshiba 44 To Shut Drive 51 Reset your PC 52 Installing drivers and applications 54 Using the TOSHIBA Dual Pointing Device .......... 55 Using the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 21
media 75 Removing a disc with the computer on ......... 76 Removing a disc with the computer off ......... 77 Toshiba's online resources 77 Chapter 3: Mobile Computing 78 Toshiba's energy-saver design 78 Running the computer on battery power 78 Battery Notice 79 Power management 80 Charging - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 22
battery 88 Removing the battery from the computer...... 88 Inserting a charged battery 90 Taking care of your battery 91 Safety precautions 91 Maintaining your battery 91 Disposing of used batteries Camera 103 Using 110 Using a supervisor password 110 Using a user password 112 Deleting a - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 23
on the computer ........ 131 The Windows operating system is not working 133 Using Startup options to fix problems ......... 133 Internet problems 136 Power and the batteries 136 Keyboard help 138 Perform a complete power cycle 138 Uninstall the keyboard driver 138 Download the latest keyboard - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 24
connection - Verify hardware 158 Uninstall the network adapter driver 158 Troubleshooting an Internet connection - How to verify TCP/IP 159 Downloading drivers and updates 161 Using Toshiba Service Station 161 Manually download and install drivers and updates 161 How to determine the correct - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 25
25 DVD operating problems 163 Develop good computing habits 164 Data and system configuration backup in the Windows operating system 165 Additional help 170 If you need further assistance 170 Contacting Toshiba 171 Other Toshiba Internet Web sites 171 Toshiba's worldwide offices 171 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 26
stable operating environment and optimum system performance for both AC power and battery modes. To conserve energy, your computer's power management features have Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 27
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 28
prices, system/component/options availability are all subject to change without notice. For the most up-to-date product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 29
Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 30
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 31
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 32
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 33
work 33 ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 34
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 35
, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet, blanket or other soft materials can block the air vents including those located at the base of the computer and possibly cause - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 36
Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 37
follow these instructions could result in serious injury or permanent damage to the computer. Do not turn on the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface of the computer. ❖ Computer base and palm - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 38
38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 39
adding external or internal components to your computer. These components include, but are not limited to, a mouse, keyboard, and printer. Your computer contains a rechargeable main battery that needs to be charged before you can use it. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 40
to charge the battery you must attach the AC adaptor. See "Connecting to a power source" on page 40. NOTE Please handle your computer carefully to avoid scratching or damaging the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 41
with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main battery's current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 42
until the battery light glows white. After that, the battery will be completely charged and ready to power the computer. NOTE Battery life After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 43
Getting Started Using the computer for the first time 43 Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 44
Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your computer 1 Click or touch the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 45
lower-left corner of the Desktop or press the Windows ( ) key. The Start menu opens. If you power down using the Sleep command and the battery discharges fully, your unsaved information will be lost. Be sure to save your work first. 2 Click or touch the Power ( ) icon in the Start menu - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 46
that, when you restart the computer, you can continue working from where you left off. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" on page 42. After starting your computer for the first time you may want to - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 47
must be connected to an external power source via the AC adaptor. It is strongly recommended that you create a recovery drive (USB flash) using TOSHIBA Recovery Media Creator. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 48
drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB drive to your computer. 2 In the Search field, type TOSHIBA Recovery Media Creator. 3 Click or touch TOSHIBA Recovery Media Creator. A message may appear asking you to allow - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 49
Click or touch OK to finish. 8 Click or touch Close to close the TOSHIBA Recovery Media Creator. A message appears asking, "Would you like to free up If you wish to format the disk, click or touch the Format disk button. 14 Click or touch Start to format the Start button. 15 Click or touch OK when - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 50
drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using TOSHIBA Recovery Media Creator" on page 47. NOTE When you restore your system, only the operating system files and drivers originally - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 51
sure to save your work to external media before executing the recovery. 5 Click or touch Troubleshoot (Reset your PC or set advance options). 6 Click or touch TOSHIBA Maintenance Utility. 7 Select TOSHIBA Recovery Wizard and press Next to continue. A Warning screen appears, displaying the following - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 52
the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours. Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 53
Getting Started Recovering the Internal Storage Drive 53 4 Select Recovery in the left pane of the Update & security window. 5 Click or touch the Get started button. (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files- - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 54
your computer. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer. A message may appear asking you to allow this app to make changes - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 55
secondary button (Sample Illustration) TOSHIBA AccuPoint II and buttons as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor the touchpad operations described in this section are only supported in certain applications, and only on certain models. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 56
Secondary control button *Available on certain models (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide your - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 57
-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the touchpad - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 58
. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 59
model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN + ( ) keys - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 60
port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 61
Getting Started Using external display devices 61 Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 62
62 Getting Started Customizing your computer's settings ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. NOTE Press the Windows ( ) + P keys to navigate through the options without activating a selection. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 63
computer 63 Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power computer. For information about taking care of your computer's battery, see "Taking care of your battery" on page 91. NOTE Please handle your computer carefully - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 64
. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 65
save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See "Saving your work" on page 72 for - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 66
66 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 67
keys, control keys, function keys, and special Windows keys. (Sample Illustration) Keyboard for the A40 (Sample Illustration) Keyboard for the C40 Function keys The function keys (not to be confused ( ) keys turn the touchpad ON/OFF. For more information, see "TOSHIBA Function Keys" on page 173. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 68
computer's keyboard has two keys that have special functions in Windows: ❖ Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 95 ❖ Application key-Has a similar function as the secondary mouse button Overlay keys - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 69
when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. This TOSHIBA Function key enables/disables the keyboard backlight. Touch screen (Available on certain models.) Your computer may come with a touch screen, enabling direct - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 70
out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 71
Learning the Basics Mouse properties 71 Swipe from left edge-Swipe in from the left edge to display an open app. Snaps open apps (swipe in from the left edge and slide the divider to adjust the app size). Displays recently opened apps (swipe in from left edge, holding your finger down, and then - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 72
72 Learning the Basics Saving your work You may also enter your search in the Search field. Start menu button Search field (Sample Image) Start menu For more information, see "Using the Start menu" on page 43 and "Start button" on page 96. Saving your work Before you turn off the computer - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 73
(DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive. The drive will - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 74
disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 75
drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 76
For more information regarding supported optical media formats please refer to your computer's detailed specifications at support.toshiba.com. NOTE Due other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 77
a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 78
efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to while traveling. Running the computer on battery power The computer contains a Lithium-Ion (Li-Ion) battery that provides power when you are away - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 79
utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 80
with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 81
computer's configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off. The RTC battery may have become completely discharged while your computer was shipped, resulting in a CMOS error message during startup. The error message may vary - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 82
electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working. When - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 83
power NOTE Wait a few moments after turning on the computer before trying to monitor the remaining battery power. The computer needs this time to check the battery's remaining capacity and perform its calculations. Click or touch the Power icon in the notification area, see "Finding your way - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 84
temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery. What to do when the main battery runs low When the main battery runs low you can plug the computer into an external - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 85
working, since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows power-saving option plans - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 86
option. Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: 1 Click or touch the Battery ( ) icon in the notification area. 2 Click or touch Power & sleep settings. 3 In the System window, click or touch Power & Sleep. 4 Click or touch - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 87
the plan you wish to edit. This screen allows you to change basic settings. 7 Click or touch Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click or touch the plus signs to expand each item and to see what - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 88
location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the computer is leaking or its case is cracked, put - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 89
is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 90
lock to the unlocked position and try again. Do not force the battery into position. (Sample Illustration) Inserting the battery 3 Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery 4 Turn the computer right side up. 5 Reconnect any cables that were - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 91
❖ Other unusual events during use, such as abnormal sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 92
Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different regarding where to recycle old batteries or how to dispose of them properly. In addition, Toshiba's recycling initiatives include recycling programs - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 93
or call 1-800-822-8837. Notice regarding CR coin cell batteries, applicable to California, U.S.A. only: Perchlorate Material - special manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 94
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 95
Exploring Your Computer's Features Exploring the desktop 95 Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 96
configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 97
Exploring Your Computer's Features Exploring the desktop 97 ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down the computer For more information, see "Using the Start menu" on page 43 and "Starting an app" on - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 98
98 Exploring Your Computer's Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 99
to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 100
close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the FN + ( ) keys. For more information see "TOSHIBA Function Keys" on page 173. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 101
101 Exploring Your Computer's Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 102
102 Exploring Your Computer's Features Exploring audio features 3 Click or touch Voice Recorder. (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 103
103 Exploring Your Computer's Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 104
, smartphones, digital cameras, digital video camcorders, etc. To use a microSD Card or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 105
card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 106
106 Exploring Your Computer's Features Using the Expansion port If the computer has a spring-loaded adapter slot, see step 3; otherwise, skip to step 4. 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. (Sample Illustration) - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 107
aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find expansion devices compatible with your computer - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 108
on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ HDD Protection Utility ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor ❖ Display Utility ❖ Fingerprint Authentication Utility 108 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 109
109 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 110
110 Utilities Password Utility Password Utility Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports password, TOSHIBA strongly - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 111
111 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 112
OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 113
113 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 114
114 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 115
115 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 116
you to set USB options ❖ Legacy USB Support-Enables USB device legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard you to set the memory mode. ❖ Critical Battery Wake-up-Allows you to enable/disable the system wake-up when remaining - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 117
even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 118
use. ❖ If USB Sleep and Charge is enabled, the computer's battery will discharge during standby and hibernation or when the computer is turned the compatible port when the AC adaptor is not connected to the computer, the battery of the computer will be depleted even when the power of the computer is - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 119
, if you set the slider to 10%, charging will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 120
120 Utilities Sleep Utilities (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 121
disk drive (HDD) protection, and set the motion detector's sensitivity level for AC power and battery power operation. To use the HDD Protection Utility: 1 In the Search field, type Service Station. 2 Click or touch System Settings ( ). 3 Click or touch HDD Protection. The HDD Protection Properties - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 122
"Creating a recovery drive using TOSHIBA Recovery Media Creator" on page 47. Service Station The Service Station helps you keep your new the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 123
bundled with your computer. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 124
power button and FN key combination uses, and AC adaptor, battery, LCD, fan, HDD, sound volume, wireless communication, docking, TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 125
Utility. The Display Utility window appears. (Sample Image) Display Utility screen 3 Click or touch the option you wish to change and follow the on-screen instructions. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 126
authentication utility can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint secure or error-free. TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 127
The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 128
128 Utilities Fingerprint Authentication Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 129
successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technology will be error-free. TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 130
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 131
131 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows from shutting down. Data stored - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 132
several hours, which will deliver a slow, steady "trickle-charge to the battery. Once the battery has been trickle charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 133
battery light is blinking when the computer is on. If the battery match, contact Toshiba. See "Contacting Toshiba" on problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 134
will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options Startup. The computer restarts. 5 Click or touch Troubleshoot from the menu. After Restart, you now have new hardware or software is installed ❖ Manually by the user System Image Recovery Windows - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 135
set. ❖ Enable debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services. If the computer starts and runs in Safe Mode - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 136
interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 137
at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 138
138 If Something Goes Wrong Keyboard help Keyboard help NOTE If the problem is with an external keyboard connected to your computer, you may need to update your keyboard driver battery, remove the battery and hold down the power button for approximately 10 seconds. 4 Reconnect the battery - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 139
1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To Restart - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 140
your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the FN + ( ) keys to enable/disable the touchpad, or press the Touchpad ON/OFF ( ) button - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 141
. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions for installation. NOTE The computer may automatically download the needed driver for your mouse - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 142
uninstalls, restart your computer, see "To Restart your computer" on page 45. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 143
Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 144
Windows online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect with your hardware. Reduce the size of the color palette to one that is supported by the computer's internal display. To change the display properties: 1 Right- - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 145
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 146
be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 147
147 If Something Goes Wrong Optical disc drive problems Optical disc drive problems battery is completely discharged), use a narrow object, such as a straightened paper clip, to press the manual press the manual eject button. supported optical media formats, refer to the complete detail specifications for - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 148
on page 147. Web Camera help There are a few easy steps to troubleshooting and fixing Web Camera issues. Any one of the steps below may fix the problem. After each Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 149
help NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 45. The driver is then reinstalled automatically. Perform a system restore - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 150
1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions. Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 151
151 If Something Goes Wrong Sound help 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set or if the configuration type was changed, continue with the speaker setup by clicking or touching Next. Follow the on-screen instructions to complete the speaker setup. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 152
for this device" box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 153
listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your computer, see "To Restart your computer" on page 45. Perform - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 154
attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 155
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems Service Provider) service may be disrupted. ❖ Verify that the Service system, and that the driver is loaded. To access the should confer with a support technician at a later time - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 156
) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ . Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company that - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 157
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 158
Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with Uninstall the network adapter driver You can Uninstall the network adapter driver to allow Windows to automatically reinstall the driver. 1 In the Search - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 159
computer, see "To Restart your computer" on page 45. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 160
160 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER. 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 161
notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 162
in (or connected to) your computer. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a particular device is made by several vendors, each may require a specific driver made by that vendor. The following steps will help - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 163
that when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. DVD operating problems If you experience a problem playing DVDs, you may be able - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 164
programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See "Computing tips" on page 65 for instructions. On a regular basis, back up the information stored on your internal storage drive. Use Windows to back up files, or the entire computer, to a flash - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 165
you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 166
166 If Something Goes Wrong Develop good computing habits 2 Click or touch Configure. 3 Under Restore settings, select Turn on System Protection. 4 Click or touch Apply. 5 Click or touch OK. 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 167
store on its internal storage drive. Since problems with either hardware or software can make drive: NOTE You cannot back up the computer while running on battery power. Connect the AC adaptor before continuing. 1 In the the on-screen instructions to back up your files. For additional Help, press the FN - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 168
to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 169
, noting any new problems. Make sure that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 170
to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 171
USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P. 131 92800 Puteaux - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 172
America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States Japan Toshiba Corporation, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 Japan Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec. CP 11000 Mexico - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 173
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 174
user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 175
places the computer into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate a selection. ❖ PC screen only ❖ Duplicate - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 176
Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touchpad This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad press FN + ( ) keys. For more information on using the touchpad, see - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 177
Function key enables/disables the numeric overlay. Disabling or enabling the scroll lock This TOSHIBA Function key enables/disables the scroll lock. Keyboard backlight This TOSHIBA Function key toggles the settings for the keyboard backlight: ❖ Always On ❖ Always Off ❖ Keyboard activated (with - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 178
Function key increases the speaker volume. Zoom (Display resolution) Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired resolution. Cortana Use these keys for quick access to Cortana. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 179
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 180
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 181
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 182
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 183
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 184
184 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 185
data and instructions the CPU driver") that permits a computer to communicate with a device. dialog box-An on-screen window displayed by the operating system or a program giving a direction or requesting input from the user. Direct Current (DC)-The type of power usually supplied by batteries - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 186
while moving the pointer to drag a selected object. In the Windows operating system, this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also DVD-ROM. DVD-ROM (Digital Versatile [or Video] Disc Read-Only - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 187
187 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 188
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 189
189 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 190
190 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 191
where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 192
in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 193
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 194
58 Advanced Startup options 134 App tiles Start menu 98 app, starting 71 audio features 101 B backing up files 66, 72 194 Backlit keyboard 69 battery battery life 79 Call2Recycle 93 care 91 changing 88 charge indicator light 41 charge time 80 charger 80 charging 42, 80 charging the real-time clock - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 195
set up 99 computer caring for 63 cleaning 63 environmental precautions 31, 93 moving 63 running on battery power 78 setting up 39 computer lock 64 computer will not start troubleshooting 131 computing habits troubleshooting 164 computing tips 65 connecting AC adaptor 40 AC adaptor cord to (DC-IN) 41 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 196
18 disposing of used batteries 92 documentation 30 downloading drivers/updates determine correct drivers 162 manually download/install 161 Toshiba Service Station 161 drivers downloading 161 DVD removing with computer off 77 removing with computer on 76 DVD player troubleshooting 163 DVDs using 73 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 197
light 103 Licenses 17 lock computer, using 64 M maintaining your battery 91 manual eject hole optical disc drive 74 memory adding 40 Memory card reader inserting memory media 105 removing memory media 105 using 104 microphone using 101 monitor connecting 60 monitor problems troubleshooting 144 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 198
options 85 precautions safety 37 printer troubleshooting 154 problem solving contacting Toshiba 171 Startup options 133 projector connecting 60 R real-time clock (RTC) battery 80 recording sounds 101 recovery creating a recovery drive 47 installing drivers and applications 54 internal storage drive - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 199
password, set up 110 system indicator lights AC power 40 drive in-use indicator 74 LEDs 41, 42, 82, 83, 103 System Settings 115 T taking care of battery 91 Task view taskbar 97 television adjusting display 62 tips for computing 65 Toast notifications 69 Toshiba online resources 77 registering - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 200
failure 131 Error-checking 145 external display problems 145 external monitor 144 good computing habits 164 hard disk drive is slow 146 installing hardware/software 168 keyboard 138 missing files/trouble accessing a drive 145 on-screen eject button 148 optical disc drive 147 power and batteries 136 - Toshiba Tecra A40 | Tecra A40/C40-C Series Windows 10 Users Guide - Page 201
for cursor control 69 using the Toshiba Dual Pointing Device 55 Utilities 108 V video projector adjusting display 62 W warranty standard limited warranty 30 Web Camera using 103 Web sites 171 Wi-Fi wireless networking 99 Windows operating system desktop 94 troubleshooting 133 wireless networking 99
GMAD00449010
12/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 130
in this guide.
Tecra
®
A40/C40-C
Series
User’s Guide
(Windows 10)