Toshiba Tecra A50-ASMBNX3 Windows 8.1 User's Guide for Tecra A50/W50-A Series
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- Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 1
Tecra® A50/W50-A Series User's Guide If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 2
the state of California only. Model: Tecra® A50/W50 - A Series Recordable and/or all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 6
found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 7
connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 8
guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 9
User's Guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 10
shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empecher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit etre utilize a l'interieur et devrait etre place loin des fenetres afin de Fournier un ecram de - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 11
in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 12
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 13
13 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ Belgique: Deutschland: France: Italia: For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 14
of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 15
a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 16
uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday - Friday: 10:00 - 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 VCCI Class - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 17
Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 18
18 Trademarks Tecra and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 19
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 20
Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your computer's features and specifications 30 Documentation 30 Service options 30 Chapter 1: Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 21
Charging the main battery 42 Using the computer for the first time 43 Initial setup 43 Setting up your software 44 Registering your computer with Toshiba 44 To Shut down your computer 45 To Restart your computer 46 To place your computer in Sleep mode 46 Adding optional external devices 47 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 22
optical media 86 Removing a disc with the computer on ......... 87 Removing a disc with the computer off ......... 87 Toshiba's online resources 88 Chapter 3: Mobile Computing 89 Toshiba's energy-saver design 89 Running the computer on battery power 89 Battery Notice 90 Power management 91 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 23
Contents 23 What to do when the main battery runs low 95 Setting battery notifications 95 Conserving battery power 96 Power Plans 97 Using the eco power plan 98 Changing the main battery 99 Removing the battery from the computer...... 99 Inserting a charged battery 100 Taking care of your - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 24
Function Key 132 Recovery Media Creator 133 Service Station 133 TOSHIBA Application Installer 134 Fingerprint Authentication Utility 135 limitations 138 Chapter 6: If Something Goes Wrong 139 Problems that are easy to fix 139 Problems when you turn on the computer ........ 140 The Windows - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 25
156 Printer problems 158 Wireless networking problems 159 DVD operating problems 160 Develop good computing habits 161 Data and system configuration backup in the Windows® operating system ........ 162 If you need further assistance 167 Contacting Toshiba 168 Other Toshiba Internet Web - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 26
can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR® "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 26 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 27
which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 28
product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 8.1. You - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 29
Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 30
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 31
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 32
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 33
work 33 ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 34
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 35
the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 36
your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 37
and computer. 3. Remove the battery pack. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 38
38 Getting Started Selecting a place to work Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure. ❖ Never turn off the computer if a drive light indicates a drive is active. Turning off the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 39
Getting Started Setting up your computer 39 Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 40
plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric serious injury. Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 41
Getting Started Connecting to a power source 41 AC adaptor Power cord/cable AC adaptor cord (Sample Illustration) Power cord/cable and AC adaptor To connect AC power to the computer: 1 Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 42
AC power light on the indicator panel glows green. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 43
power. Initial setup The Startup screen is the first screen displayed when you turn on your computer for the first time. Follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 44
first time you turn on your computer, the setup guides you through steps to set up your software. Follow the onscreen instructions. Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 45
Getting Started To Shut down your computer 45 To Shut down your computer 1 From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. 2 When the Windows® charms appear, click or touch the Settings ( ) charm. Pressing the power - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 46
46 Getting Started To Restart your computer To Restart your computer 1 From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. 2 When the Windows® charms appear, click or touch the Settings ( ) charm. 3 In the lower right of the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 47
, when you restart the computer, you can continue working from where you left off. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Setting up your software" on page 44. After starting your computer for the first time you may - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 48
authorized service provider. Accessible memory slots are located on the underside of the computer. To access them, follow the steps in "Installing a memory module" on page 48 or "Removing a memory module" on page 54. NOTE For the detailed specifications for your computer, visit support.toshiba.com - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 49
Getting Started Adding memory (optional) 49 If the computer has been running recently, the memory module(s) may be hot. The surrounding area may also be hot. Allow the module(s) to cool to room temperature before replacing it. Avoid touching the cover, the module(s), and the surrounding area - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 50
50 Getting Started Adding memory (optional) Pressing the power button before shutting down the Windows® operating system could cause you to lose your work. Make sure the system indicator panel's storage drive light and the drive in-use light are off. If you turn off the power while a disk/disc is - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 51
built up. Avoid touching the connector on the memory module or on the computer. Grease or dust on the connector may cause memory access problems. 11 Carefully remove the new memory module from its antistatic packaging, without touching its connector. 12 Locate an empty memory module slot on the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 52
52 Getting Started Adding memory (optional) 13 Pick up the memory module by its sides, avoiding any contact with its connector. Position the module toward the socket, aligning the connector's notch with the matching key in the socket. notch latch connector latch key (Sample Illustration) Aligning - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 53
Getting Started Adding memory (optional) 53 latch latch (Sample Illustration) Pressing down on the memory module Do not force the memory module into position. The memory module should be completely inserted into the socket and level when secured in place. Front of computer Slot B Slot A (Sample - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 54
54 Getting Started Removing a memory module Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 55
Getting Started Removing a memory module 55 Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode. The computer could hang up the next time you turn it - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 56
56 Getting Started Removing a memory module Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 57
Getting Started Recovering the Internal Storage Drive 57 NOTE From time to time, Windows® will display a pop-up that says, "Do you want to allow the following program to make changes to this computer?" This is a security feature to prevent programs or people from doing things on your computer - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 58
58 Getting Started Recovering the Internal Storage Drive on page 58 and "Restoring from recovery media" on page 60. NOTE ❖ During the recovery process your computer must be connected to an external power source via the AC adaptor. ❖ When you restore your system, only the operating system files - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 59
, in the Search field, type Recovery Media Creator. In the list that appears, click or touch your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box 2 Select DVD or USB Flash from the drop-down list, depending on the type of - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 60
disc drive. ❖ If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB flash drive(s) will be erased during the process of - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 61
executed all data on your internal storage drive will be deleted and rewritten. Click or touch Yes to continue. 6 Follow the on-screen instructions to complete the recovery process. When the process is complete, a message displays indicating that the drive has been recovered. 7 Click or touch Finish - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 62
your data and apps you installed from the Windows® Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 63
your PC without affecting your files, and click or touch Get Started. The "Refresh your PC" screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see "Backing up your work - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 64
64 Getting Started Recovering the Internal Storage Drive 7 Click or touch the Next button to begin. The "Ready to refresh your PC" screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. 8 Click or touch the Refresh button. 9 Your system will - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 65
Getting Started Recovering the Internal Storage Drive 3 Click or touch Change PC Settings. The PC settings window appears. 65 (Sample Image) PC settings screen 4 Click or touch Update and recovery. 5 Click or touch Recovery. 6 Select Remove everything and reinstall Windows, and click or touch Get - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 66
66 Getting Started Recovering the Internal Storage Drive 7 Click or touch the Next button. The "Do you want to fully clean your drive?" screen appears. (Sample Image) Do you want to fully clean your drive? screen 8 Select one of the following options: ❖ Just remove my files ❖ Fully clean the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 67
swipe in from the right edge. When the Windows® charms appear click or touch the Search ( ) charm and, in the Search field, type TOSHIBA Application Installer. In the list that appears, click or touch your selection. Search field (Sample Image) Installing drivers and applications 2 Click or touch - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 68
pad primary button Touch pad secondary button (Sample Illustration) TOSHIBA Dual Pointing Device buttons AccuPoint® II pointing device-Moves the button-Performs the same function as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor to the item, then - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 69
NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models. You can use the and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon ( - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 70
the item you want to right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 71
Getting Started Using the touch pad 71 To: Do the following: Example: Scroll vertically Slide two fingers along the right edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. (Sample Illustration) Vertical scrolling active area Scroll horizontally - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 72
click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch pad The touch pad is enabled - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 73
Getting Started Using external display devices 73 2 Connect the device's video or USB cable to the port on the computer and to the device. 3 Connect the device's power cable to a live electrical outlet (if applicable). 4 Turn on the external device (if applicable). Your computer may automatically - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 74
port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. Connecting an external - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 75
Getting Started Using external display devices 75 NOTE Some modes are only available with the appropriate device attached and turned on. The quickest way to change the display output settings is to use the ( ) + P keys: Press the ( ) + P keys repeatedly until the setting you want takes effect. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 76
, and then click or touch Change PC Settings. Then choose a category you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 97. There are additional - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 77
Getting Started Caring for your computer 77 Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive indicator light stops glowing) and all external peripheral cables are disconnected. Do not pick up the computer by - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 78
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 79
Learning the Basics Using the keyboard 79 ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 80
+ F9 turns the touch pad ON/OFF. For more information, see "TOSHIBA Function Keys" on page 170. Special Windows® keys Windows® key Application key on the Start screen. For more information refer to Help & Support, or see "Exploring the Start screen" on page 105 ❖ Application key-Has - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 81
Learning the Basics Backlit keyboard 81 Backlit keyboard (Available on certain models.) Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Auto, the backlight turns on when you type on the keyboard and turns off after a certain interval when you - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 82
82 Learning the Basics Mouse properties Rotate-Place two or more fingers on an item and rotate your hand. The item rotates in the direction you turn your hand. (Not functional in all apps). Mouse properties Mouse properties allow you to change your pointing device or mouse settings. To access - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 83
Learning the Basics Saving your work 83 Below is an example using the Search field to start an app: 1 Move your pointer to the upper-right corner of the screen or swipe in from the right edge. When the Windows® charms appear click or touch the Search ( ) charm. (Sample Image) Searching for apps 2 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 84
(DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive. The drive will - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 85
disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 86
drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 87
For more information regarding supported optical media formats please refer to your computer's detailed specifications at support.toshiba.com. NOTE Due other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 88
88 Learning the Basics Toshiba's online resources 1 Insert a slender object, such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 89
in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 90
variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system's battery life under any conditions other - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 91
not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 92
92 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 93
Mobile Computing Monitoring battery power 93 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 94
94 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the battery light ( )/power light ( ), and the power button light. When the power light or power button light flashes amber, it indicates that the system is suspended (using the Windows® operating system Sleep command). - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 95
Mobile Computing Monitoring battery power 95 TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 96
96 Mobile Computing Monitoring battery power 5 Double-click or touch Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. Conserving battery power How long a fully charged battery pack lasts when - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 97
Mobile Computing Monitoring battery power 97 These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. Microsoft® has combined these options into preset Power - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 98
98 Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. 5 Click or touch Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 6 Click or touch Change advanced power - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 99
Mobile Computing Changing the main battery 99 Changing the main battery When your main battery has run out of power, you have two options: plug in the AC adaptor or install a charged battery. Never short circuit the battery pack by either accidentally or intentionally bringing the battery - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 100
100 Mobile Computing Changing the main battery 5 Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery release lock 6 Slide and hold the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. (Sample - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 101
101 Mobile Computing Taking care of your battery 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that you cannot install it with reverse polarity. If the battery does not slide into the slot easily, move the battery release lock to the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 102
sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 103
as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of non to recycle old batteries or how to dispose of them properly. Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle™, a - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 104
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 105
® key ( ) on your keyboard or on the LCD screen to go to the Start screen. For detailed information, please refer to the Windows® Help and Support. By clicking on or touching the Desktop tile from the Start screen, you will find the Windows® settings and features you are most familiar with - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 106
106 Exploring Your Computer's Features Exploring the Start screen For detailed information on the new functionality, refer to the Windows® Help and Support. App tiles (Sample Image) Windows® Start screen Charms Use the Windows® charms to start apps, find documents, set up system components, and - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 107
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 108
108 Exploring Your Computer's Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element's icon from its location - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 109
109 Exploring Your Computer's Features Windows® Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 110
browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the additional software, external hardware or services. Availability of public wireless LAN Fn + F8 key. For more information see "TOSHIBA Function Keys" on page 170. NOTE When Airplane mode - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 111
111 Exploring Your Computer's Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 112
112 Exploring Your Computer's Features Exploring audio features 5 When you have finished recording, click or touch the Stop Recording button. The Save As dialog box appears. 6 To save the file, type a file name, and then click or touch Save. Using external speakers or headphones Your computer is - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 113
113 Exploring Your Computer's Features Using the Web Camera Using the Web Camera Your computer may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your computer ❖ Chat with others and have them see you while using instant - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 114
Your Computer's Features Using an ExpressCard® Using an ExpressCard® (Available on certain models.) The ExpressCard® slot supports the use of ExpressCard® media. The slot also supports hot swapping, which allows you to replace one ExpressCard® with another while the computer is on. Inserting an - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 115
, PDAs, digital cameras, digital video camcorders, etc. To use a microSD™ Card or miniSD™ Card, an SD™ adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 116
card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 117
117 Exploring Your Computer's Features Using the expansion port media can be removed now, the system displays Safe to Remove Hardware. If the computer has a spring-loaded adapter slot, see step 4; otherwise, skip to step 5. 4 Gently press the card inward to release it. The card pops out slightly. 5 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 118
and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 119
only if the related utility is available on your system. ❖ eco Utility® ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ Fingerprint Authentication Utility 119 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 120
120 Utilities eco Utility® eco Utility® The eco Utility® monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility®: 1 From the Start screen begin typing eco Utility. 2 Click or touch eco Utility. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 121
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 122
122 Utilities Password Utility To set a supervisor password: 1 To access Supervisor Password from the Start screen begin typing Password Utility. 2 Click or touch Password Utility. (Sample Image) Supervisor Password tab 3 Click or touch Supervisor Password. 4 Click or touch Set. 5 Enter your - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 123
a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it. TOSHIBA is not responsible for any losses that may occur to you, your - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 124
124 Utilities Password Utility 2 Click or touch Password Utility. 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to verify. 6 Click or touch Set. 7 Click or touch OK to save your password as a text file. NOTE - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 125
125 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 To access User Password from the Start screen begin typing Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 126
126 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows® operating system. To access it: 1 To access System Settings from the Start screen begin typing System Settings. 2 Click - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 127
127 Utilities System Settings ❖ Boot Options-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Panel open/Power on-Allows you to turn on the computer when opening the display panel - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 128
even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 129
129 Utilities Sleep Utilities NOTE ❖ When "USB Sleep and Charge function" is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 130
will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode you should select depends on the USB device - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 131
131 Utilities Sleep Utilities (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 132
132 Utilities Function Key Function Key NOTE The Function option is disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with Fn. Some functions show the toast notification at - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 133
box state, if necessary. For detailed information on using the utility to create recovery media, see "Creating recovery media" on page 58. Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 134
Application Installer from the Start screen begin typing Application Installer. 2 Click or touch TOSHIBA Application Installer. The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install. 4 Click - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 135
does not guarantee that the fingerprint utility technology will be completely secure or error-free. TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 136
Fast User Switching feature of the Windows® operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 137
137 Utilities Fingerprint Authentication Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 138
successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technology will be error-free. TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 139
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 140
140 If Something Goes Wrong Problems when you turn on the computer If you are working in a working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 141
try the following steps: 1 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC adaptor is the correct unit for your computer - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 142
computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 168. The Windows® operating problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 143
twice, the Windows® Boot menu will launch. To enter the Advanced Startup options manually: 1 From the Start or Desktop screen, move your pointer to the upper under Advanced Startup. The computer restarts. 7 Click or touch Troubleshoot from the menu. You now have several options: Refresh your - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 144
❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows® will "Recover The Operating System will automatically look for problems and repair them if possible. Command Windows® in an advanced troubleshooting mode ❖ Enable boot logging Creates a file - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 145
Enable Safe Mode Starts Windows® with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will loop where it fails, attempts to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors contribute to the speed with - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 146
properly but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem. Getting to the online Help and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 147
used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem. The tabs that appear in the dialog box vary from one device to another. For more information about Device Manager, refer to Windows® online Help - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 148
computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 149
149 If Something Goes Wrong Power and the batteries Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 150
screen, make sure the display priority is not set for an external monitor. To do this, press Fn + F5. If this does not correct the problem, press Fn + F5 again to return the display priority to its previous setting. HINT: Pressing the Fn + F5 key several times will advance you through - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 151
the Windows® online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 152
brightness of the screen while on battery power. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 153
run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the drive. If the optical disc drive - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 154
), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 155
® include many types of devices, such as a removable hard disk, additional memory, or a pager. Most ExpressCard® problems occur during installation and setup of new cards. If you are having trouble getting one or more of these devices to work together, several sections in this chapter may apply. If - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 156
156 If Something Goes Wrong ExpressCard® problems Resolving ExpressCard® problems Here are some common problems and their solutions: The slot appears to be dead. is indicated, contact the card manufacturer for additional troubleshooting assistance. 7 Click or touch OK to confirm the uninstall. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 157
problems 8 In the Device Manager window, click or touch the Action menu and select Scan for Hardware changes. 9 Restart the computer normally. 10 If the issue is not resolved, contact the card manufacturer for additional troubleshooting swapping" and is not supported. For more information on - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 158
attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 159
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name support technician at a later time. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 160
to view DVD movies. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 From the Start screen, type Computer. Click or touch Computer from the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 161
If Something Goes Wrong Develop good computing habits 6 See "Checking device properties" on page 146 for instructions on using Device Manager to view the optical disc drive properties. 7 Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 162
you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows® operating system The - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 163
quickly creates restore points - 'snapshots' of your Windows® operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock,' restoring - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 164
® operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 165
the optical disc drives built into recent Toshiba portable computer models can write to (or System and Security heading. Follow the on-screen instructions to back up your files. For additional Help, while the F1 key to launch the Windows® Help and Support screen. Search for "back up files". General tips - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 166
follow the installation instructions that accompany the to determine the origin of any new problems. For best results, follow this sequence: a while, noting any new problems. Make sure that your critical Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 167
chapter and are still having problems, you may need additional technical assistance. Since some problems may be related to the operating system or the program you are using, it is important to investigate all sources. ❖ Review the troubleshooting information in your operating system documentation - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 168
.com Mexico and all of Latin America acclaim.toshiba.com Toshiba USA Self-Service support web site laptopforums.toshiba.com Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 169
Via Paracelso 10 20041, Agrate Brianza Milano, Italy Latin America and Caribbean Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States Spain Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 170
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness control - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 171
screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan Fn+ This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 172
Function Keys Functions Output (Display switch) Fn+ This TOSHIBA Function key cycles through the display options and highlights the available options. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 173
the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touch pad Fn+ This TOSHIBA Function key enables/disables the touch pad. To enable/disable the touch pad press Fn + F9. For more information on using the touch pad - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 174
key takes a snapshot of your display screen. Fn+ This TOSHIBA Function key allows you to zoom out. Fn+ This TOSHIBA Function key allows you to zoom in. Fn+ This TOSHIBA Function key decreases the speaker volume. Fn+ This TOSHIBA Function key increases the speaker volume. Zoom (Display - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 175
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 176
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 177
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 178
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 179
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 180
180 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 181
Unit (CPU). CPU cache-A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol (usually a flashing - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 182
182 Glossary disc-A round, flat piece of material, designed to be read from and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. Compare disk. disk-A round, flat piece of material that can be magnetically influenced to hold information in - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 183
183 Glossary eSATA-An external device that supports hot swapping and fast data transfer. Very useful in storing and transferring large files. executable file-A computer program that is ready to run. Application programs - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 184
Control)- One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI. Hibernation-A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and programs, when you turn the - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 185
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 186
186 Glossary load-To move information from a storage device (such as a hard disk) into memory for processing. local area network-See LAN. logical drive-A section of a disk that is recognized by the operating system as a separate disk drive. A system's logical drives may differ from its physical - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 187
187 Glossary non-interlaced-A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced. non-system disk-A disk for storing programs and data that cannot be used to start the computer. Compare - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 188
where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 189
in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 190
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 191
Index A AC adaptor 40 AC power 91 AC power light 40 accessing network 111 AccuPoint® primary button 68 secondary button 68 adding memory check total memory 56 memory (optional) 47 optional external devices 47 adequate ventilation cooling fan 39 adjusting touch pad settings 72 app starting 82 apps - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 192
108 exploring the 107 icons 108 recycle bin 108 standard features 106, 107 Device Manager fixing a problem 146 directing display output 74 disabling touch pad 72 display troubleshooting 151 display devices external 73 display output settings 75 display, external adjusting 76 disposal information 19 - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 193
expansion capability 117 expansion port using 117 exploring desktop 107 Start screen 105 ExpressCard® inserting 114 removing 114 troubleshooting 155 using 114 ExpressCard® problems computer stops working 156 errors 157 hot swapping fails 157 not recognized 157 slot appears dead 156 external display - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 194
battery 102 manual eject hole optical problems troubleshooting 150 monitoring battery power 93 mouse properties 82 moving the computer 77 N network accessing 111 connecting your computer 111 networking wireless 110 notification area 109 notifications 109 O online resources Toshiba - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 195
power saving options 96 precautions safety 37 printer troubleshooting 158 problem solving contacting Toshiba 168 Startup options 142 projector connecting 74 R a place to work 31 power plan options 97 video cables 73 Service Station 133 setting low battery notifications 95 setting up AC adaptor 40 adding - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 196
from Start screen 82 Startup menu problem solving 142 supervisor password, deleting 123 Toshiba accessories memory 47 TOSHIBA Application Installer 134 Toshiba Dual Pointing Device 68 TOSHIBA Function Keys functions 170 touch pad using 69 touch screen navigation 81 traveling tips 104 troubleshooting - Toshiba Tecra A50-ASMBNX3 | Windows 8.1 User's Guide for Tecra A50/W50-A Series - Page 197
hardware/software 165 keyboard 150 memory problems 147 missing files/trouble accessing a drive 152 on-screen 69 Web Camera 113 using the keyboard 79 using the Toshiba Dual Pointing Device 68 Utilities 119 V video projector adjusting troubleshooting 142 Windows® Store 109 wireless networking 110
GMAD00375010
10/13
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 139
in this guide.
Tecra
®
A50/W50-A
Series
User’s Guide