Toshiba Tecra A50-CSMBN22 Tecra A50-C/Z50-C Series Windows 10 Users Guide
Toshiba Tecra A50-CSMBN22 Manual
View all Toshiba Tecra A50-CSMBN22 manuals
Add to My Manuals
Save this manual to your list of manuals |
Toshiba Tecra A50-CSMBN22 manual content summary:
- Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 1
Tecra® A50-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 2
the state of California only. Model: Tecra A50-C Series Recordable and/or ReWritable all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 3
OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 5
. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 6
found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 7
connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 8
or transmitter. Optical Disc Drive Safety Instructions NOTE This section is only applicable if To use this model properly, read the User's Guide carefully and keep it for your future reference. Never serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 9
9 Canada - Industry Canada (IC) This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 10
in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 11
only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 12
12 France: Italia: Nederland: Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen. Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T. (http - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 13
of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 14
stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 15
stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 16
INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 17
17 Trademarks Tecra and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 18
to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 19
Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your computer's features and specifications 30 Documentation 30 Service options 30 Chapter 1: Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 20
Charging the main battery 42 Using the computer for the first time 42 Initial setup 42 Using the Start menu 43 Registering your computer with Toshiba 44 To Shut down your computer 44 To Restart your computer 45 To place your computer in Sleep mode 45 Adding optional external devices 46 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 21
optical media 73 Removing a disc with the computer on ......... 74 Removing a disc with the computer off ......... 74 Toshiba's online resources 74 Chapter 3: Mobile Computing 75 Toshiba's energy-saver design 75 Running the computer on battery power 75 Battery Notice 76 Power management 77 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 22
eco Utility 105 Password Utility 106 Using a supervisor password 106 Using a user password 108 Deleting a user password 110 System Settings 111 HDD Protection Utility 114 TOSHIBA Recovery Media Creator 115 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 23
Contents 23 Service Station 115 TOSHIBA Application Installer 116 PC Health Monitor 117 Display Utility The Windows operating system is not working 126 Using Startup options to fix problems ......... 126 Internet problems 128 Power and the batteries 129 Keyboard help 130 Perform a complete - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 24
driver 150 Troubleshooting an Internet connection - How to verify TCP/IP 151 Downloading drivers and updates 153 Using Toshiba Service Station 153 Manually download and install drivers and updates 153 How to determine the correct drivers to download 154 DVD operating problems 155 Develop - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 25
's worldwide offices 162 Appendix A: TOSHIBA Function Keys 164 Functions 164 Volume Mute 165 Lock (Instant security 165 Power plan 165 Sleep mode 165 Hibernation mode 166 Output (Display switch 166 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 26
can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 26 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 27
but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 28
product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 10. You - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 29
Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 30
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 31
information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 32
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 33
work 33 ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 34
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 35
the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 36
Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 37
3. Remove the battery pack, if applicable. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 38
38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 39
Getting Started Setting up your computer 39 Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 40
the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 41
AC power light on the indicator panel glows white. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 42
from the keyboard area before closing the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. When you turn on the computer for the first - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 43
Getting Started Using the computer for the first time 43 Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 44
Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your computer 1 Click or touch the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 45
Getting Started To Restart your computer 45 3 Highlight Shut down while holding the SHIFT key, and then click or touch the Shut down option in the pop-up window. The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: 1 In the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 46
that, when you restart the computer, you can continue working from where you left off. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" on page 42. After starting your computer for the first time you may want to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 47
must be connected to an external power source via the AC adaptor. It is strongly recommended that you create a recovery drive (USB flash) using Toshiba Recovery Media Creator. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 48
48 Getting Started Recovering the Internal Storage Drive NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created are not - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 49
close the Format utility. For information on using the recovery drive you have created with the preceding steps, see "Restoring from recovery media created by Toshiba Recovery Media Creator" on page 50. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 50
drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using Toshiba Recovery Media Creator" on page 47. NOTE When you restore your system, only the operating system files and - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 51
sure to save your work to external media before executing the recovery. 5 Click or touch Troubleshoot (Reset your PC or set advance options). 6 Click or touch TOSHIBA Maintenance Utility. 7 Select TOSHIBA Recovery Wizard and press Next to continue. A Warning screen appears, displaying the following - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 52
the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours. Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 53
Getting Started Recovering the Internal Storage Drive 53 4 Select Recovery in the left pane of the Update & security window. 5 Click or touch the Get started button. (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files- - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 54
may appear asking you to allow this app to make changes to your PC. 3 Click or touch the Yes button. The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer window 4 Click or touch the item you want to install. 5 Click or touch Install. 6 Follow the on-screen - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 55
NOTE Some of the touchpad operations described in this section are only supported in certain applications, and only on certain models. You can use the and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon ( - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 56
the item you want to right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 57
. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 58
model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN + ( ) keys - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 59
port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 60
60 Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 61
Getting Started Customizing your computer's settings ❖ Second screen only 61 (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to save. NOTE Press the Windows ( ) + P keys to navigate through the options without activating a selection. Press ENTER to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 62
62 Getting Started Caring for your computer Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 83. There are additional custom - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 63
. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 64
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 65
Learning the Basics Using the keyboard 65 ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 66
, function keys marked with icons execute specific functions on the computer. For example, the FN + ( ) keys turns the touchpad ON/OFF. For more information, see "TOSHIBA Function Keys" on page 164. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 67
computer's keyboard has two keys that have special functions in Windows: ❖ Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 92 ❖ Application key-Has a similar function as the secondary mouse button Touch screen - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 68
out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 69
Learning the Basics Starting an app 69 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close the window. Starting an app To start an app, click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 70
storage is a popular medium for software, music, and video. Digital versatile discs (DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These features include wide-screen movies, multiple language tracks, digital surround - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 71
disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 72
careful not to touch the lens or the area around it. Doing so could cause the drive to malfunction. Manual eject hole-Use if you need to release the disc tray when the power is off. Use a straightened the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 73
not automatically start your disc, try launching the optical disc manually. To do this, follow these steps: 1 Press the supported optical media formats please refer to your computer's detailed specifications at support.toshiba . These problems are not due to any defect in your Toshiba computer or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 74
a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 75
in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 76
variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system's battery life under any conditions other - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 77
not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 78
78 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 79
Mobile Computing Monitoring battery power 79 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 80
80 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) with the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 81
Mobile Computing Monitoring battery power 81 TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 82
82 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 83
Mobile Computing Monitoring battery power 83 Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 84
84 Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 85
is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the computer is leaking or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 86
86 Mobile Computing Changing the main battery 5 Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery 6 Slide and hold the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. (Sample Illustration) Removing - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 87
Mobile Computing Changing the main battery 87 Inserting a charged battery To insert a battery: 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 88
sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 89
as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of Toshiba's recycling initiatives include recycling programs, events and consumer promotions. For details, please visit toshiba.com/recycle. Toshiba - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 90
cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 91
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 92
92 Exploring Your Computer's Features Exploring the desktop Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 93
configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 94
94 Exploring Your Computer's Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down the computer For more information, see "Using the Start menu" on page 43 and "Starting an app" on - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 95
Exploring Your Computer's Features Exploring the desktop 95 App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 96
to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 97
close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the FN + ( ) keys. For more information see "TOSHIBA Function Keys" on page 164. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 98
98 Exploring Your Computer's Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 99
Exploring Your Computer's Features Exploring audio features 3 Click or touch Voice Recorder. 99 (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 100
100 Exploring Your Computer's Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 101
miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 102
102 Exploring Your Computer's Features Using the Memory card reader When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. NOTE Always remove memory media when not in use. Removing memory media 1 Prepare the card - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 103
and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 104
utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ HDD Protection Utility ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor ❖ Display Utility ❖ Fingerprint Authentication Utility 104 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 105
105 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 106
protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 107
107 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 108
OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 109
109 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 110
110 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 111
111 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 112
112 Utilities System Settings ❖ Boot Options-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Boot Speed-Reduces the time needed for the BIOS to initialize, using either the Fast or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 113
113 Utilities System Settings ❖ Advanced Options-Allows you to set conditions for various functions: ❖ Web Camera-Allows you to enable/disable the Web Camera. ❖ SD Host Controller-Allows you to enable/disable the SD Host Controller. ❖ Intel® Turbo Boost Technology 2.0-Allows you to enable/disable - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 114
detector's sensitivity level for AC power and battery power operation. To use the HDD Protection Utility: 1 In the Search field, type Service Station. 2 Click or touch System Settings ( ). 3 Click or touch HDD Protection. The HDD Protection Properties window appears. (Sample Image) HDD Protection - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 115
"Creating a recovery drive using Toshiba Recovery Media Creator" on page 47. Service Station The Service Station helps you keep your new the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 116
. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or touch the item you want - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 117
of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis. Subject to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 118
Utility. 2 Click or touch Display Utility. The Display Utility window appears. 3 Click or touch the option you wish to change and follow the on-screen instructions. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 119
does not guarantee that the fingerprint utility technology will be completely secure or error-free. TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 120
The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 121
121 Utilities Fingerprint Authentication Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 122
successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technology will be error-free. TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 123
. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 124
124 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 125
power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 126
computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 161. The Windows operating problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 127
menu will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options. Startup. The computer restarts. 5 Click or touch Troubleshoot from the menu. After Restart, you now have several System will automatically look for problems and repair them if possible. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 128
debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a Windows with a minimal set of drivers and services. If the computer starts and runs in Safe to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 129
later. Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 130
computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 131
131 If Something Goes Wrong Keyboard help 3 If your computer has a user-removable battery, remove the battery and hold down the power button for approximately 10 seconds. 4 Reconnect the battery (if you removed it) and the power cord/cable. 5 Turn On the computer, and try the keyboard again. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 132
driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 133
below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable troubleshoot the issue you may want to install an (optional) external mouse. 1 Plug a USB mouse into an open USB port on your computer. 2 If prompted, follow the on-screen instructions - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 134
computer" on page 45. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 135
135 If Something Goes Wrong Touchpad help NOTE In order to determine the correct driver to download, you can look in Device Manager on your computer for the device you wish to update and make note of the device name. See "How to determine the correct drivers to download" on page 154. 4 Install - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 136
make sure the display priority is not set for an external monitor. To do this, press the FN + ( ) keys. If this does not correct the problem, press the FN + ( ) keys again to return the display priority to its previous setting. HINT: Pressing the FN + ( ) keys several times will advance you through - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 137
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 138
138 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 139
and check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the drive. If the optical disc ), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 140
press the manual eject button. supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 141
141 If Something Goes Wrong Web Camera help Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 Double-click or touch Imaging - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 142
them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party application. System Recovery The final troubleshooting step is to perform a system recovery. Recovering the computer to its original, out-of-thebox state is - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 143
1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions. Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 144
was changed, continue with the speaker setup by clicking Next. Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 145
Restart your computer" on page 45. The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 146
attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 147
information. Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 148
support technician at a later time. NOTE To enable or disable wireless communication, use the FN + ( ) keys. For more information see "TOSHIBA . If your connection problem disappears, the problem lies in the Wi the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 149
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 150
150 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 151
then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 152
152 If Something Goes Wrong Connecting to the Internet 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 153
warning notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 154
Goes Wrong Downloading drivers and updates 5 Follow the on-screen instructions. 6 Restart your computer, see "To Restart your computer (or connected to) your computer. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 155
that when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. DVD operating problems If you experience a problem playing DVDs, you may be able - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 156
programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See "Computing tips" on page 64 for instructions. On a regular basis, back up the information stored on your internal storage drive. Use Windows to back up files, or the entire computer, to a flash - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 157
you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 158
158 If Something Goes Wrong Develop good computing habits 2 Click or touch Configure. 3 Under Restore settings, select Turn on System Protection. 4 Click or touch Apply. 5 Click or touch OK. 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 159
is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy with File History and follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 160
to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 161
problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support current information. Technical support is available online at Toshiba's support Web site at support.toshiba.com. At this Web - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 162
information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 163
A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 164
Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 165
user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 166
places the computer into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate a selection. ❖ PC screen only ❖ Duplicate - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 167
Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touchpad This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad press FN + ( ) keys. For more information on using the touchpad, see - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 168
Function key allows you to zoom in. Volume control This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 169
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 170
TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 171
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 172
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 173
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 174
174 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 175
175 Glossary CPU cache-A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol (usually a flashing vertical - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 176
176 Glossary disk-A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc. See also hard disk. disk drive-The device that reads and writes information and programs on - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 177
177 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 178
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 179
179 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 180
180 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 181
where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 182
in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 183
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 184
Index A AC adaptor 40 AC power 77 AC power light 40 accessing network 98 adding memory 40 optional external devices 46 adding desktops 94 adequate ventilation cooling fan 39 adjusting touchpad settings 57 Advanced Startup options 127 App tiles Start menu 95 app, starting 69 audio features 98 B - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 185
58 display troubleshooting 137 display devices external 59 Display Utility 118 display, external adjusting 61 disposal information 18 disposing of used batteries 89 documentation 30 downloading drivers/updates determine correct drivers 154 manually download/install 153 Toshiba Service Station 153 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 186
setup using your computer for the first time 42 installing a charged battery 87 internal storage drive recovery 46 Internet connecting 148 Internet connection troubleshooting 149, 150, 151 wireless connection 149 K keyboard Function keys 66 function keys 66 Print screen 66 special Windows keys 67 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 187
101 microphone using 98 monitor connecting 60 monitor problems troubleshooting 136 monitoring battery power 79 mouse properties 68 moving the computer 62 N network accessing 98 connecting your computer 98 networking wireless 96 O online resources Toshiba 74 optical disc Auto-Run feature 73 handling - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 188
83 power saving options 82 precautions safety 37 printer troubleshooting 146 problem solving contacting Toshiba 161 Startup options 126 projector connecting 60 R power plan options 83 video cables 59 Service Station 115 setting low battery notifications 81 setting up AC adaptor 40 communications - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 189
TCP/IP 151 troubleshooting 136 AC power light is blinking 125 battery light is blinking 126 bookmarked site not found 129 computer will not start 124 contacting Toshiba 161 corrupted/damaged data files 139 data/entire system backup 159 display error message 137 display problems screen is blank - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 190
flickers 136 slow Internet connection 128 sound 143 touchpad 133 trouble running discs 140 trouble running programs 139 URL address not found 129 Web Camera 140 Windows operating system not working 126 wireless networking 147 troubleshooting keyboard clean the keyboard 132 latest keyboard driver 132 - Toshiba Tecra A50-CSMBN22 | Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 191
wireless networking 96 troubleshooting 147 Index 191
GMAD00429010
08/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 123
in this guide.
Tecra
®
A50-C Series
User’s Guide
(Windows 10)