Toshiba Tecra R10 PTRB3C-ES109C Users Manual Canada; English
Toshiba Tecra R10 PTRB3C-ES109C Manual
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Toshiba Tecra R10 PTRB3C-ES109C manual content summary:
- Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 1
User's Manual TECRA R10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 2
a computer-friendly environment xviii Stress injury xviii Heat injury xviii Pressure or impact damage xix Mobile phones xix Instruction Manual for Safety and Comfort xix Chapter 1 Getting Started Equipment checklist 1-1 Getting Started 1-3 System Recovery Options 1-12 System Recovery - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 3
TECRA R10 Underside 2-6 Front with the display open 2-8 Indicators 2-11 Optical disc drives 2-13 AC adaptor 2-15 Chapter 3 Hardware, Utilities and Options Hardware 3-1 Special features 3-6 TOSHIBA Using the TOSHIBA Face 4-34 Using the TOSHIBA USB Sleep and Charge 6-5 TOSHIBA Password - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 4
TECRA R10 System automatic Sleep/Hibernation 6-18 Chapter 7 HW Setup Accessing HW Setup 7-1 HW Setup window 7-1 Chapter 8 Troubleshooting Problem solving process 8-1 Hardware and system checklist 8-3 Using Windows XP Mode on your Windows 7 computer (available on certain models 8-22 TOSHIBA - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 5
TECRA R10 USB Sleep and Charge*9 H-4 Copy Protection*10 H-4 Glossary Index User's Manual v - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 6
or criminal action. Please comply with copyright laws in making any reproduction from this manual. Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for the TOSHIBA TECRA R10 Portable Personal Computer at the time of this - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 7
TECRA R10 in accordance with the instructions, may cause harmful interference or peripherals not recommended by TOSHIBA is likely to result in , not expressly approved by TOSHIBA or parties authorized by TOSHIBA could void the user's Address: Telephone: TOSHIBA America Information Systems, - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 8
EU Conformity Statement TECRA R10 This product and - if applicable - the supplied accessories and/or R&TTE Directive 1999/5/EC. Responsible for CEmarking: Manufacturer: TOSHIBA EUROPE GMBH, Hammfelddamm 8, 41460 Neuss, Germany. Toshiba Corporation, 1-1 Shibaura 1-chome, Minato-ku, Tokyo, 105-8001 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 9
TECRA R10 Following information in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop available in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 10
TECRA R10 Disposing of the computer and the computer's batteries ■ Discard this computer in accordance with applicable laws and regulations. For further information, local government authority for details regarding where to recycle old batteries or how to dispose of them properly. User's Manual x - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 11
TECRA R10 Be sure to check the international precautions at the end of this section. Panasonic Communications DVD Super Multi with Double Layer Recording UJ862 ■ The DVD Super Multi drive model employs a laser system. To ensure proper use of this product, please read this instruction manual - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 12
International precautions TECRA R10 CAUTION: This appliance contains a laser system and is classified as a "CLASS 1 LASER PRODUCT." To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 13
TECRA R10 OBS! Apparaten innehåller laserkomponent som avger laserstråining överstigande gränsen för laserklass OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED IN THE OWNER'S MANUAL MAY RESULT IN HAZARDOUS RADIATION EXPOSURE. VORSICHT: DIE VERWENDUNG VON ANDEREN STEURUNGEN - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 14
manual tells how to set up and begin using your TECRA R10 computer. It also provides detailed information on configuring your computer, basic operations and care, using optional devices and troubleshooting Chapter 1, Getting Started for step-by-step instructions on setting up your computer. If you - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 15
TECRA R10 you see to the left. Messages Messages are used in this manual to bring important information to your attention. Each type of message is A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage your equipment. Please read. A note - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 16
TECRA R10 Terminology This term is defined in this document as follows: Start The word "Start" refers to the " Windows 7. " button in HDD or Hard disk drive Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive. In this manual, the word "HDD" or "Hard disk - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 17
General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and to read the general precautions below and to note the cautions included in the text of the manual. Provide adequate ventilation ■ Always make sure your computer and AC adaptor have adequate ventilation and - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 18
TECRA R10 Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the been used for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot. ■ The surface of - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 19
TECRA R10 Pressure or impact damage Do not apply heavy pressure to the computer or distance of 30cm is maintained between the computer and a mobile phone that is in use. Instruction Manual for Safety and Comfort All important information on the safe and proper use of this computer is described in the - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 20
Personal Computer ■ AC adaptor and power cord (2-pin plug or 3-pin plug) ■ Battery pack Documentation ■ TECRA R10 User Information Guide ■ Instruction Manual for Safety and Comfort ■ End User License Agreement If any of the items are missing or damaged, contact your dealer immediately. User - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 21
Disc Creator ■ TOSHIBA eco Utility ■ TOSHIBA Face Recognition (Is preinstalled in some models) ■ TOSHIBA PC Health Monitor ■ TOSHIBA USB Sleep and Charge Utility ■ TOSHIBA Fingerprint Utility (Is preinstalled in some models) ■ Online Manual ■ TECRA R10 User's Manual (This manual) User's Manual 1-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 22
Getting Started Getting Started ■ All users should be sure to read the section Starting up for the first time. ■ Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to help you be more comfortable and - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 23
AC adaptor could cause fire or damage to the computer possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor. ■ Never heat damage. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 24
the computer 3. Plug the power cord into a live wall outlet - the Battery and DC IN indicators on the front of the computer should glow. User's Manual 1-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 25
use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel). User's Manual 1-6 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 26
7 Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system. When it is displayed, be sure to activity has stopped before removing the CD/DVD or floppy diskette. User's Manual 1-7 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 27
pack while the computer is in Sleep Mode (unless the computer is connected to an AC power source). Data in memory could be lost. User's Manual 1-8 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 28
can lengthen the overall operating time by turning it off into Hibernation Mode - Sleep Mode will consume more power while the computer is off. User's Manual 1-9 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 29
contents of memory to the hard disk drive. However, for safety sake, it is best to save your data manually. ■ Data will be lost if you remove the battery or disconnect the AC adaptor before the save is . 2. Point to the arrow icon ( from the menu. ) and then select Hibernate User's Manual 1-10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 30
. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button. User's Manual 1-11 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 31
diagnostics or restore the system. See the Windows Help and Support content for more information about Startup Repair. The System Recovery Options can also be run manually to repair problems. The procedure is as follows. Follow the instructions shown on the onscreen menu. 1. Turn off the computer - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 32
with the optical disc drive installed into your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding. ■ USB Flash Memory will be formatted and all Windows 7 desktop, or select the application from Start Menu. User's Manual 1-13 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 33
This partition stores files which can be used to restore pre-installed software in the event of a problem. If you subsequently set up your hard disk drive again, do not change, delete or add 3. A menu will be displayed from which you should follow the on-screen instructions. User's Manual 1-14 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 34
While holding down F12 key on the keyboard, turn on your computer when the TOSHIBA logo screen appears, release the F12 key. 3. Use the left and right will be displayed from which you should follow the on-screen instructions. When drivers/utilities are installed, you can setup the respective drivers - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 35
computer's front with its display panel in the closed position. System indicators SD Card slot Figure 2-1 Front of the computer with display panel closed User's Manual 2-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 36
clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. User's Manual 2-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 37
stereo headphones (if connected). Move the Volume control dial to the left to increase the volume and to the right to decrease the volume. User's Manual 2-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 38
can cause damage to the computer. This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) slot This slot allows you to install a single ExpressCard device. User's Manual 2-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 39
may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any wireless functionality. ■ Always turn off wireless circuit, which can cause damage and fire, possibly resulting in serious injury. User's Manual 2-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 40
the display is closed before the computer is turned over to avoid causing any damage. Battery lock Notch Docking port Notch Battery release latch User's Manual Memory module slot Figure 2-5 The underside of the computer 2-6 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 41
the computer's circuitry. ■ Do not use the computer's External monitor port, when connecting the TOSHIBA Express Port Replicator to the computer. Memory module slot The memory module slot allows for the installation the battery lock to release the battery pack ready for removal. User's Manual 2-7 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 42
Fingerprint Sensor Stereo speaker (Left) Power button LCD Sensor switch (Not shown) TOSHIBA Assist button TOSHIBA Presentation button Touch Pad Microphone Bluetooth antenna (Not shown) Touch Pad control buttons B. The Web Camera LED glows when the Web Camera is operating. User's Manual 2-8 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 43
use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph. Enables press this button to start the computer and launch the program. User's Manual 2-9 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 44
The Grand Tour TOSHIBA Presentation button The TOSHIBA Presentation button has the same functionality as the Connect display button in the Mobility Center. Fingerprint Sensor the Wireless LAN antennas. Some computers in this series are equipped with the Wireless WAN antennas. User's Manual 2-10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 45
for specific computer operations glow when those operations are in progress. DC IN Power Battery 2nd battery Hard Disk Drive SD Card User's Manual Figure 2-7 System indicators The DC IN indicator normally glows green when power is being correctly supplied from the AC power adaptor. However, If - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 46
enter numbers. CAPS LOCK indicator CAPS LOCK Figure 2-8 CAPS LOCK indicator This indicator glows green when letter keys are locked into their uppercase format. User's Manual 2-12 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 47
Region 1 Canada, United States 2 Japan, Europe, South Africa, Middle East 3 Southeast Asia, East Asia 4 Australia, New Zealand, Pacific Islands, Central America, South America, Caribbean User's Manual 2-13 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 48
your drive to see the types of discs it can write. Use TOSHIBA Disc Creator to write compact discs. Refer to Chapter 4, Operating recorded more than once. Formats The drives support the following formats. DVD Super Multi drive Double Layer The drive supports the formats CD-ROM, DVD-ROM, Manual 2-14 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 49
source and to the computer. Please refer to Chapter 6, Power and Power-Up Modes for further information. Figure 2-10 The AC adaptor (2-pin plug) User's Manual 2-15 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 50
use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury. TOSHIBA - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 51
check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Start -> All programs -> TOSHIBA -> Utilities -> PC Diagnostic Tool. Some models in this series use to the Legal Footnotes section in Appendix H or Click the *2 above. User's Manual 3-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 52
the Legal Footnotes section in Appendix H or click the *3 above. Power Battery pack The computer is powered by one rechargeable lithium-ion battery pack. User's Manual 3-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 53
part of the hard disk or Solid state drive's overall capacity is reserved as administration space. Additional HDD/SSD drive sizes may be introduced. User's Manual 3-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 54
■ Additional hard disk drive sizes may be introduced. ■ In this manual, the word "HDD" or "Hard disk drive" also refers to media cannot be read from or written to. Display The computer's internal display panel supports high-resolution video graphics and can be set to a wide range of viewing angles - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 55
video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects Communications LAN Bluetooth Wireless LAN The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Manual 3-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 56
click the *8 above. Wireless WAN A Wireless WAN card supports HSPA and provides faster communications than previous Wireless WAN cards. Some to start the computer and launch the program. TOSHIBA The TOSHIBA Presentation button has the same Presentation button functionality as User's Manual 3-6 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 57
turned on or the processing speed is lowered. This can be specified in the Power Options. TOSHIBA HDD Protection This feature uses the acceleration sensor built in the computer to detect vibration and shocks, Protection section in Chapter 4, Operating Basics, for more details. User's Manual 3-7 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 58
that the hard disk drive will not be damaged. ■ TOSHIBA HDD Protection cannot be used in models that are equipped with USB Sleep and Charge Utility. For more information, please refer to the Using the TOSHIBA USB Sleep and Charge Utility section in Chapter 4, Operating Basics. Legal Footnote (USB - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 59
USB ports. The TOSHIBA PC Health Monitor TOSHIBA Button Support This utility controls the following computer button functions. ■ TOSHIBA Assist ■ TOSHIBA Presentation The starting application from the button can be changed. TOSHIBA supported applications. TOSHIBA PC Diagnostic Tool The TOSHIBA - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 60
you work with the computer and the peripherals you use. The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the TOSHIBA Hot-key functions. In use, the utility allows you to the FN key will remain active until another key is pressed. User's Manual 3-10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 61
on their operation, please refer to each utility's online manual, help files or README.TXT file. Fingerprint Utility This product up the computer (Boot Authentication). ■ Single Sign-on feature. TOSHIBA Face Recognition TOSHIBA Face Recognition uses a face verification library to verify the face - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 62
-> TOSHIBA DVD PLAYER -> TOSHIBA DVD PLAYER. Refer to the TOSHIBA DVD by Toshiba the installed. TOSHIBA SD Memory Boot Utility The TOSHIBA SD TOSHIBA SD Memory Utilities. ■ Only the SD memory card can create a bootable SD memory card. TOSHIBA standard format. TOSHIBA Assist TOSHIBA Assist is - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 63
and communication networks. To access this utility, click Start -> All Programs -> TOSHIBA -> ConfigFree. TOSHIBA Mic Effect TOSHIBA Mic Effect provides you the Echo Canceller and the Microphone Array functions. For more instructions for this software, refer to the Sound System section in Chapter - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 64
TOSHIBA -> Utilities -> HDD SSD Alert. This application allows your computer to automatically search for TOSHIBA software updates or other alerts from TOSHIBA -> TOSHIBA -> Utilities -> Service Station. TOSHIBA Assist : This can be used to open TOSHIBA Assist if it is already installed in your - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 65
support the USB Sleep and Charge function and displays the battery's remaining capacity. To start this utility, click Start -> All Programs -> TOSHIBA Infineon TPM Software Professional Package from Start-> All Programs -> TOSHIBA -> Applications and Drivers. 3. Perform the TPM configuration. We - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 66
meets industry standards, either manufactured by TOSHIBA or another vendor, can be installed. The slot supports hot plug connection and utilizes the PCI Express interface that supports the reading and writing of data at Mode as you may find that some cards do not work properly. User's Manual 3-16 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 67
3-2 Removing the ExpressCard 5. Insert the Dummy card into the ExpressCard slot. When you do not use a ExpressCard, please be sure to insert a Dummy card. User's Manual 3-17 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 68
Some models are equipped with a Smart Card slot. Your computer supports ISO7816-3 asynchronous cards (support protocols are T=0 and T=1) with a working voltage of 5V. Inserting after use. Failure to follow these instructions may result in damage to the computer and/or damage to the Smart Card. User - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 69
copy or playback protected material on another computer or other device, and you may not reproduce any copyrighted material except for your personal enjoyment. User's Manual 3-19 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 70
the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied - doing so may cause data to be lost. User's Manual 3-20 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 71
. The TOSHIBA SD Memory Card Format utility does not format the protected area of the SD/SDHC memory card - should you need to format all areas of the memory card, including the protected area, you will need to obtain an appropriate application that applies the copy protection system. User's Manual - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 72
power could affect writing accuracy. ■ Do not remove a card while read/write is in progress. For more details on using memory cards, see manuals accompanying the cards. Additional memory module You can install additional memory into the computer in order to increase the amount of system memory that - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 73
Hardware, Utilities and Options ■ Use only memory modules approved by TOSHIBA. ■ Do not try to install or remove a memory module under the following conditions. a. The computer is turned to Replacing the battery pack section in Chapter 6, Power and Power-Up Modes, if required). User's Manual 3-23 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 74
resulting in serious injury. ■ Do not touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. User's Manual 3-24 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 75
the memory module cover in place please note that this screw is attached to the cover in order to prevent it from being lost. User's Manual 3-25 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 76
touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. Latches Figure 3-10 Removing the memory module 9. Seat the memory module cover in place and secure it -Up Modes, if required. 11. Turn your computer over. User's Manual 3-26 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 77
the display setting. Do not disconnect the external monitor while in Sleep or Hibernation Mode. Turn off the computer before disconnecting the external monitor. User's Manual 3-27 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 78
try to force the connection, doing so can damage the connecting pins. USB port USB connector Figure 3-13 Connecting the USB floppy diskette drive User's Manual 3-28 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 79
so can damage the connecting pins. eSATA cable eSATA/USB combo port Figure 3-14 Connecting an eSATA cable to the eSATA/USB combo port User's Manual 3-29 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 80
TOSHIBA Express Port Replicator In addition to the ports available on the computer, the TOSHIBA Express Port Replicator provides a DVI port. The TOSHIBA the TOSHIBA TOSHIBA Express Port Replicator. ■ When a TOSHIBA TOSHIBA Express Port Replicator, use only the AC Adaptor included with TOSHIBA Express - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 81
this computer to the TOSHIBA Express Port Replicator. Refer to the TOSHIBA Express Port Replicator User's Manual for more details on attaching security cables differ from product to product. Please refer to the instructions for the product you are using for more information. Connecting the security - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 82
under Windows 7, you are able to read and write to diskettes that have already been formatted. The TOSHIBA Express Port Replicator provides the ports available on the computer in addition to a digital visual interface (DVI "peeking" at your screen from the left or right of you. User's Manual 3-32 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 83
or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using. User's Manual 4-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 84
surface becomes visible. In performing this process, you should also take care to ensure that the center of your fingerprint is on the sensor. User's Manual 4-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 85
is swiped too quickly or too slowly - follow any on-screen instructions to adjust the speed used during the swipe process. Points to note result in damage to the sensor, sensor failure, fingerprint recognition problems or a lower fingerprint recognition success rate. ■ Do not it. User's Manual 4-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 86
this software. ■ You can back up the fingerprint data or the information registered to Automatic password input in IE. ■ You can use Import/Export on TOSHIBA Fingperprint Utility main menu. User's Manual 4-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 87
secure or error-free, or that it will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint more fingerprint." Click OK and repeat steps 3, 4, 5 and 6 with another finger. User's Manual 4-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 88
data for the currently logged in user. 1. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA Fingerprint Utility, or click the utility icon in the Task Bar. 2. Swipe to quit" is displayed. Click OK. It will be returned to the TOSHIBA Fingerprint Utility main menu. User's Manual 4-6 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 89
extended function, the fingerprint Single sign-on feature. Please use TOSHIBA HW Setup to register the User Password. ■ If you fail authentication more than five times, you must enter the User Password or Supervisor Password manually to start the computer. ■ When swiping, please do it slowly and at - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 90
boot authentication and this fingerprint Single sign-on feature. Please use the TOSHIBA Password Utility to register your User/BIOS Password. If Windows Logon is not the default for your system, see Manual to register your Windows Logon Password. Only one fingerprint authentication is required - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 91
use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph. Enables to the hard disk drive and may interfere with smooth recording. User's Manual 4-9 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 92
TOSHIBA Face Recognition. ■ TOSHIBA TOSHIBA Face TOSHIBA TOSHIBA TOSHIBA Face Recognition can be used only in Windows 7. Disclaimer Toshiba Toshiba does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. Toshiba utility. TOSHIBA, ITS - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 93
: 1. To launch this utility, click Start -> All Programs -> TOSHIBA -> Utilities -> Face Recognition. ■ The Registration screen is displayed for the Next button to start the guide. Follow the guide to practice. ■ Click the Back button to practice the guide once more. 4. Click the Next Manual 4-11 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 94
follow the steps as described below: 1. To launch this utility, click Start -> All Programs -> TOSHIBA -> Utilities -> Face Recognition. The Management screen is displayed. 2. Select a user which is displayed in will be displayed, and will be logged in automatically to Windows. User's Manual 4-12 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 95
, it is possible to set it to turn the power of the optical disc drive on and eject the tray at the same time. User's Manual 4-13 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 96
CD/DVD at an angle when you place it in the disc tray. After seating the CD/DVD, however, make sure it lies flat. User's Manual 4-14 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 97
the disc tray pops open slightly, wait a moment to make sure the CD/DVD has stopped spinning before pulling the disc tray fully open. User's Manual 4-15 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 98
disc tray by inserting a slender object (about 15 mm) such as a straightened paper clip into the eject hole near the eject button. Eject hole Figure 4-8 Manual release with the eject hole Turn off the power before you use the eject hole. If the CD/DVD is spinning when you open the - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 99
RW, DVD+R, DVD+R (Double Layer), DVD+RW or DVD-RAM discs. The TOSHIBA Disc Creator is provided as writing software with this computer. ■ Please refer to of the media supported by the DVD Super Multi Drive, please read and follow all of the setup and operating instructions in this section. Manual 4-17 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 100
unexpected writing or rewriting errors due to disc quality or problems with hardware devices. In view of this, it is or rewrite success rates. Please also be aware that in no event does TOSHIBA guarantee the operation, quality or performance of any disc. CD-R: TAIYO media) User's Manual 4-18 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 101
discs. ■ Data written to a CD-R, DVD-R, DVD-R (Dual Layer), DVD+R or DVD+R (Double Layer) discs cannot be deleted either in whole or in part. User's Manual 4-19 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 102
onto the CD/DVD - do not try to write from shared devices such as a server or any other network device. ■ Writing with software other than TOSHIBA Disc Creator has not been confirmed, therefore operation with other software applications cannot be guaranteed. User - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 103
, do not use the computer on an unstable surface such as a stand. ■ Keep mobile phones and other wireless communication devices away from the computer. User's Manual 4-21 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 104
2000, you will need Service Pack 2. In addition to this, some DVD-ROM and DVD-ROM / CD-R/RW drives cannot read this added data regardless of the operating system. ■ TOSHIBA Disc Creator does not support recording to DVD-RAM ) or DVD+RW disc, be sure to use the same type of disc. User's Manual 4-22 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 105
occur during playback of some DVD Video titles. ■ Close all other applications when using the "TOSHIBA DVD PLAYER". Do not open any other applications or carry out any other operations during DVD The resume function cannot be used with some discs on the "TOSHIBA DVD PLAYER". User's Manual 4-23 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 106
the computer using the Windows logo ( ) + L keys or the Fn + F1 keys when running the "TOSHIBA DVD PLAYER". Media care This section provides tips on protecting data stored on your CD's, DVD's and floppy but you must not use benzine, thinner or any similar cleaning solution. User's Manual 4-24 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 107
headphones, move the Speakers slider. ■ To adjust the volume level of an application that you are using, move the slider for the corresponding application. User's Manual 4-25 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 108
the Set Default Device button under the chosen device tab. Information Click the Information button to view hardware information, software information, and language setting. User's Manual 4-26 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 109
sample rate and bit depth of sound. TOSHIBA Mic Effect TOSHIBA Mic Effect provides you with a hands- you did not use a headset system or headphone. TOSHIBA Mic Effect will reduce these echoes generated on your computer the TOSHIBA Mic Effect tab, select the Enable Echo Canceller check box, and click - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 110
communications The computer's wireless communication function supports some wireless communication devices. Only some device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any wireless functionality. ■ .11n draft 2.0 User's Manual 4-28 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 111
may illegally access your system, eavesdrop, or cause the loss or destruction of stored data. ■ TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN . For reference, Bluetooth wireless technology has the following features: User's Manual 4-29 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 112
Windows by TOSHIBA Please note , TOSHIBA cannot TOSHIBA notebook computers. Release Notes related to the Bluetooth Stack for Windows by TOSHIBA Support: The latest information regarding operating system support, language support or available upgrades can be found on our web site http://www.toshiba - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 113
Network adapters and right click the wireless device then choose enable. The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second operation. Check with your LAN administrator regarding set-up procedures. User's Manual 4-31 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 114
, the LAN Active indicator glows orange. When the computer is connected to a LAN hub but is not exchanging data, the Link indicator glows green. User's Manual 4-32 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 115
handling and maintenance. Cleaning the computer To help ensure long, trouble-free operation, keep the computer free of dust and dirt, in these circumstance you should get the computer inspected by an authorized service provider in order to assess the scope of any damage. ■ Clean User's Manual 4-33 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 116
the computer to impact or shock - a failure to follow this instruction could result in damage to computer, computer failure or loss of data drive. Using an acceleration sensor built into the computer, TOSHIBA HDD Protection detects vibration shocks and similar signs of movement of Manual 4-34 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 117
TOSHIBA HDD Protection is disabled. TOSHIBA HDD Protection Properties You can change the TOSHIBA HDD Protection settings by using the TOSHIBA enable or disable TOSHIBA HDD Protection. frequent execution of TOSHIBA HDD Protection, which computer. When the TOSHIBA HDD Protection detects computer - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 118
to vibration or impact while the function is disabled. Using the TOSHIBA USB Sleep and Charge Utility This utility displays whether the USB Sleep is enabled or disabled and shows the positions of USB ports that support the USB Sleep and Charge function. It also displays the remaining 's Manual 4-36 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 119
products, for example when carrying the computer in your bag. Starting the USB Sleep and Charge Utility To start the utility, click Start-> All Programs -> TOSHIBA -> Utilities -> USB Sleep and Charge. User's Manual 4-37 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 120
level with either setting, the computer automatically shuts down to prevent any damage. In this instance all unsaved data in memory will be lost. User's Manual 4-38 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 121
have special computer functions. Never remove the key caps on your keyboard. Doing so could cause damage to the parts under the key caps. User's Manual 5-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 122
on the software you are using. Soft keys: FN key combinations The FN (function) is unique to TOSHIBA computers and is used in combination with other keys to form soft keys. Soft keys are key combinations that 105 key enhanced keyboard which are not on this computer's keyboard. User's Manual 5-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 123
+ F1 enters ''Lock computer mode''. To restore your desktop, you need to log on again. Power Plan: Pressing FN + F2 changes the power settings. User's Manual 5-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 124
. If no wireless communication device is installed, no dialog box will appear. Touch Pad: Pressing FN + F9 enables or disables the Touch Pad function. User's Manual 5-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 125
enlarges the icon size on the desktop or the font sizes within one of the supported application windows. FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky, that is, you can press it has the same function as the secondary (right) mouse button. User's Manual 5-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 126
are able to access numeric characters by using the keys. You are able to press FN + F11 again to turn off this overlay function. User's Manual Figure 5-2 The numeric keypad overlay 5-6 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 127
the overlay keys, type the ASCII code of the character you require. 3. Release ALT + FN - the ASCII character will appear on the display screen. User's Manual 5-7 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 128
) • No charge • LED: Battery green DC IN green • Quick charge*1 • LED: Battery orange DC IN green • No charge • LED: Battery off DC IN green User's Manual 6-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 129
orange DC IN off Main battery charge is exhausted Computer shuts down *3 No main battery installed • No operation *4 • LED: Battery off DC IN off User's Manual 6-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 130
battery is installed. When batteries are charged, the main battery is charged first. When it is fully charged, the Slice Expansion Battery is charged. User's Manual 6-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 131
should be noted: Green Flashing orange No light Indicates the AC adaptor is connected and is correctly supplying power to the computer. Indicates a problem with the power supply. You should initially try plugging the AC adaptor into another power outlet - if it still does not operate properly - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 132
, the contents of memory will be saved to the hard disk drive, although for safety sake, it is best to also save your data manually. Slice Expansion Battery The Slice Expansion Battery can be purchased separately as an optional accessory. For detailed information on this battery, refer to Connecting - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 133
key and then the F1 key when prompted. Please refer to Chapter 8 Troubleshooting for further information. The RTC battery does not charge while the computer is . Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions. ■ Make sure the - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 134
MH battery and should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or computer connected to an AC power source or optional TOSHIBA Battery charger to charge the battery pack. Never attempt to charge the battery - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 135
Power and Power-Up Modes Time Refer to User Information Guide about Charging time. Battery charging notice The battery may not begin charging immediately under the following conditions: ■ The battery will not operate for as long as a new battery even when both are fully charged. User's Manual 6-8 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 136
a clean dry cloth before installing the battery pack. Retaining data with power off Refer to User Information Guide about Retaining time. Extending battery life To maximize the life of your battery packs: ■ At least other warning to indicate a low battery condition, go to Step 4. User's Manual 6-9 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 137
peripherals that are connected to the computer. 4. Close the display panel and turn the computer upside down. 5. Slide the battery lock (1) into its ( ) position. User's Manual 6-10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 138
securely in place and the battery lock (2) is in its ( ) position. Battery pack Battery lock Figure 6-2 Securing the battery pack 3. Turn your computer over. User's Manual 6-11 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 139
of the computer. 5. Connect the Slice Expansion Battery's connector to the docking port. Latches Tab Hole Docking port Figure 6-3 Seating the Slice Expansion Battery User's Manual 6-12 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 140
the display panel and turn the computer upside down. 5. Open the release latches in the direction of the arrows. Latches Figure 6-5 Releasing the latches User's Manual 6-13 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 141
fields: User Password and User Token. User authentication may be required to validate user rights when using "TOSHIBA Password Utility" to delete or change passwords, or create tokens, etc. User Password field ■ Set ( as the HDD User Password" when setting the HDD User Password. User's Manual 6-14 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 142
a password. ■ If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held responsible for any loss of any data the computer, refer to Turning on the power in Chapter 1. User's Manual 6-15 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 143
tool named TOSHIBA SD Memory Card Format. To start the format : Start -> All Programs -> TOSHIBA -> Utilities -> SD Memory Card C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe, or C:\Program Files (x86)\Toshiba\PasswordUtility\TOSPU.exe This function in the TOSHIBA Password Utility lets you - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 144
if the computer was turned off in Shut Down Mode or Hibernation Mode. It is not needed in Sleep Mode and Restart. To enter a password manually, follow the steps as detailed below: 1. Turn on the power as described in Chapter 1, Getting Started. The following message will appear in the screen - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 145
is only available for Sleep Mode or Hibernation Mode, not for Shut Down Mode. If the panel power off function is enabled, and you manually shut down Windows, do not close the display panel until the shut down process has been completed. System automatic Sleep/Hibernation This feature automatically - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 146
for various functions. Accessing HW Setup To run the HW Setup program, click Start -> All Programs -> TOSHIBA -> Utilities -> HWSetup. HW Setup window The HW Setup window contains a number of tabs (General, Display Accepts all your changes without closing the HW Setup window. User's Manual 7-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 147
as part of the Windows Desktop properties. The Power On Display is supported with some models. Auto-Selected LCD + Analog RGB Selects an external monitor for simultaneous display. If the connected external monitor does not support the computer's current video mode, selecting the LCD + Analog - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 148
files on devices in the following order: 1. CD-ROM*2, 2. LAN, 3. hard disk drive, 4. floppy diskette drive*1. You can override the settings and manually select a boot device by pressing one of the following keys while the computer is booting: U Selects the USB floppy diskette drive*1. N Selects - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 149
device. 3. Use the left/right cursor keys to highlight the boot device you want and press ENTER. If a Supervisor Password has been set, manual boot device selection functions may be restricted. The boot device selection methods described above will not change the boot priority settings that have - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 150
from this as appropriate. ■ Please be aware that some modules may not be displayed. USB Memory BIOS Support Type This option allows you to set the type of the USB memory to be used as a startup device function. Disabled Disables the Wake-up on Keyboard function (Default). User's Manual 7-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 151
. Connect the AC adaptor when using the Wake-up on LAN function. The battery retention time will be shorter than the times listed in this manual when this function is enabled. Refer to the section in chapter 6, Retaining data with power off. Enabled Disabled Enables Wake-up on LAN (Default - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 152
/mouse legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard USB mouse and keyboard USB floppy diskette drive legacy emulation. If your operating system does not support USB, you can still use a USB floppy diskette drive by setting - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 153
8 Troubleshooting TOSHIBA have designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause. All users should become familiar with this chapter as knowing what might go wrong can help prevent problems - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 154
Troubleshooting ■ Before you attach an your problems to your reseller, dealer or service provider. In addition, if a problem recurs, the log you have made will help to identify the problem faster. Analyzing the problem Sometimes to your reseller, dealer or service provider. User's Manual 8-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 155
Troubleshooting Software Hardware The problems may be caused by your using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be ■ External monitor ■ LAN ■ Wireless LAN ■ Bluetooth ■ Recovery Discs User's Manual 8-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 156
apparent power problems. This section provides checklists for AC power and the battery. If you cannot resolve a problem after following them, the cause may lie with another power related resource - in such an instance you should contact your reseller, dealer or service provider. User's Manual 8-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 157
provider. Computer shuts down This indicates a problem with the heat dispersal and its DC IN indicator system - you should contact your reseller, dealer is flashing green or service provider. AC power If you have trouble turning on the computer with the AC adaptor connected you should check - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 158
Troubleshooting Battery If you suspect a problem with the battery, you should check the status of the DC IN indicator as well as the Battery indicator. Please refer to Chapter 6, Power and Power-Up Modes for more information on these indicators, together with general battery operation. Problem - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 159
Troubleshooting Real Time Clock Problem Procedure The following message end and the computer will restart. Password Problem Procedure Cannot enter password Please refer to the TOSHIBA Password Utility section in Chapter 6, Power and reseller, dealer or service provider. User's Manual 8-7 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 160
. Alternatively you may wish to run the TOSHIBA PC Diagnostic Tool to check the general operation of the computer. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. Hard disk drive Problem Procedure Computer does not boot Check to see whether - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 161
Troubleshooting Problem problem, contact your reseller, dealer or service provider. DVD Super Multi drive For more information, refer to Chapter 4, Operating Basics. Problem hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 162
Troubleshooting Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, not the drive is probably causing the problem. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 163
Troubleshooting ExpressCard For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure ExpressCard error occurs Remove the ExpressCard you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-11 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 164
Troubleshooting Smart Card For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure Smart Card error occurs Remove the Smart Card from the computer click the Pointer Options tab. 3. Set the pointer speed as required and click OK. User's Manual 8-12 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 165
Troubleshooting Problem The reaction of Touch pad is either too . If you are still unable to resolve the problem, contact your reseller, dealer or service provider. USB mouse Problem Procedure On-screen pointer does In this instance the click speed as required and click OK. User's Manual 8-13 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 166
Troubleshooting Problem Procedure The on instructions on how to clean it. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. Fingerprint Sensor Problem to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-14 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 167
system that does not support USB, you are still able to use a USB mouse and/or USB keyboard by setting the USB KB/Mouse Emulation option within the TOSHIBA HW Setup utility to Enabled. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. USB Sleep and - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 168
Troubleshooting Problem Procedure Some external devices may not be able to use the " Charge function is function" does not work. enabled, the "USB Wakeup function" does not work for ports that support the USB Sleep and Charge function. In that case, use a USB port, if there is one, that does - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 169
Troubleshooting eSATA device In addition to the information in this section, please also refer to the documentation supplied with your eSATA device. Problem Procedure eSATA device are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-17 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 170
properly working. For further information, please refer to "Troubleshooting in Windows" section of Windows Help and Support. Annoying sound is heard In this instance you may be If you are still unable to resolve the problem, contact your reseller, dealer or service provider. User's Manual 8-18 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 171
Troubleshooting Volume control dial Problem No sound is heard Annoying or shut down. If you are still unable to resolve the problem, contact your reseller, dealer or service provider. External monitor Please also refer to Chapter 3, Hardware, disconnecting the external monitor. User's Manual 8-19 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 172
Troubleshooting Problem Display error occurs . If you are still unable to resolve the problem, contact your reseller, dealer or service provider. LAN Problem Procedure Cannot access LAN Check for a firm cable is off. If problems persist, contact your LAN administrator. User's Manual 8-20 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 173
Troubleshooting Bluetooth For further information on Bluetooth wireless communication, please refer to Chapter 4, Operating Basics. Problem problem, contact your reseller, dealer or service provider. Recovery Media Problem the instructions in TOSHIBA support for assistance. User's Manual 8-21 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 174
that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following: ■ Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices. ■ If a problem occurs when you are running software applications, consult the software - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 175
Troubleshooting Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed below: Outside of Europe In Europe Australia TOSHIBA The Rest of Europe TOSHIBA India Pvt Ltd. TOSHIBA Europe (I.E.) GmbH PC - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 176
the computer's technical specifications. Physical Dimensions Refer to User Information Guide about Size. Environmental Requirements Conditions Operating Non-operating Wet-bulb ) 26°C maximum Altitude (from sea level) -60 to 3,000 meters -60 to 10,000 meters maximum User's Manual A-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 177
Specifications Power Requirements AC adaptor Computer 100-240 volts AC 50 or 60 hertz (cycles per second) 15 V DC 5.0 amperes User's Manual A-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 178
any one time. Therefore, software written for a given video mode will run on any computer that supports that mode. Video mode Video mode settings are configured via the Display Properties dialog. To open the properly. Disabling Windows AeroTM may also help correct this issue. User's Manual B-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 179
Alliance. The 'Wi-Fi CERTIFIED' logo is a certification mark of the Wi-Fi Alliance. ■ Microsoft Windows Networking ■ CSMA/CA (Collision Avoidance) with Acknowledgment (ACK) User's Manual C-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 180
materials. ■ Range is also impacted due to "obstacles" in the signal path of the radio that may either absorb or reflect the radio signal. User's Manual C-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 181
the countries/regions, your Wireless LAN module may support a different set of 5 GHz/2.4 GHz channels. Consult your Authorized Wireless LAN or TOSHIBA Sales office for information about the radio regulations that the station can dynamically switch to another channel if required. User's Manual C-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 182
5170*1 5180*1 5190*1 5200*1 5210*1 5220*1 5230*1 5240*1 5260*1 5280*1 5300*1 5320*1 5500*1 5520*1 5540*1 5560*1 5580*1 5600*1 5620*1 5640*1 5660*1 5680*1 5700*1 5745*1 User's Manual C-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 183
channel identified by the Wireless LAN Access Point. When roaming between different access points the station can dynamically switch to another channel if required. User's Manual C-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 184
connection. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit the following TOSHIBA PC product support website. TOSHIBA PC product support website. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm In - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 185
in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy met. User's Manual D-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 186
energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, the dealer or an experienced radio/TV technician for help. TOSHIBA is not responsible for any radio or television interference caused by php. User's Manual D-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 187
communications or ISM radio wave radiated devices. Using Bluetooth Adaptor from TOSHIBA equipment in Japan In Japan, the frequency bandwidth of 2,400 - the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. User - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 188
from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 3. TOSHIBA Direct PC Monday - Friday : 10:00-17:00 Toll Free Tel : 0120-15-1048 Direct Dial : 03-3457 . Do not install the embedded wireless module into other device. User's Manual D-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 189
. 18 AWG, Type SVT or SPT-2 Australia: Japan: Europe: AS DENANHO Austria: Belgium: OVE CEBEC Italy: The Netherlands: Denmark: DEMKO Norway: IMQ KEMA NEMKO User's Manual E-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 190
United Kingdom, Australia and Europe. USA United Kingdom UL approved Australia AS approved Canada BS approved Europe Approved by the appropriate agency CSA approved User's Manual E-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 191
gain access to the system. To set permissions and limits for the TOSHIBA Anti-theft Protection Timer please use the TOSHIBA Password Utility. The settings can only be activated or modified by a user . ■ If the Supervisor Password is deleted, this function becomes disabled. User's Manual F-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 192
TOSHIBA wireless communication switch, TOSHIBA Express Port Replicator and Toshiba computer. It may also be used to help diagnose problems should the computer require service by Toshiba or Toshiba's authorized service providers. Additionally, Toshiba you may disable the TOSHIBA PC Health Monitor at - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 193
according to the instructions in your PC User's Guide." message is displayed after running the "TOSHIBA Cooling Performance Diagnostic Tool TOSHIBA Cooling Performance Diagnostic Tool" again. Click Start -> All Programs -> TOSHIBA -> Utilities -> Cooling Performance Diagnostic Tool. User's Manual - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 194
Diagnostic Tool" in step 3, it is recommended you turn off the computer and contact TOSHIBA support. Cleaning the cooling module This section explains how to clean the cooling module. If you the computer, it could be damaged or become clogged, leading to further problems. User's Manual G-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 195
TOSHIBA PC Health Monitor Plastic film Figure G-2 Lift the plastic film 8. Seat the Cooling module cover back into place on the computer to reattach. refer to the Replacing the battery pack section in Chapter 6, Power and Power-Up Modes, if required). 11. Turn your computer over. User's Manual G-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 196
Appendix H Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers. In the text in this manual, *XX is used to show which Legal Footnotes description is related to TOSHIBA computers. Description(s) related to this computer are marked with a blue *XX in - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 197
Read additional restrictions in your PC documentation. Contact Toshiba technical service and support, refer to TOSHIBA support section in Chapter 8 Troubleshooting for more information. 64-Bit Computing 64-bit a 64-bit operating system can address 4 GB or more of system memory. User's Manual H-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 198
individual components. Published battery life numbers are achieved on select models and configurations tested by Toshiba at the time of publication. Recharge time varies depending on usage. Battery may not System Memory will vary depending on system memory size and other factors. User's Manual H-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 199
is based on a draft release version of the IEEE 802.11n specification and may not be compatible with, or support all features (e.g., security) of, certain Wi-Fi equipment. USB Sleep and Charge*9 The "USB Sleep and media may prevent or limit recording or viewing of the media. User's Manual H-4 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 200
Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ACPI: Advanced Configuration and : fast infrared GB: gigabyte HDD: hard disk drive IDE: integrated drive electronics User's Manual Glossary-1 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 201
doing some processing) may also be called a controller. alphanumeric: Keyboard characters including letters, numbers and other symbols, such as punctuation marks or mathematical symbols. User's Manual Glossary-2 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 202
the system. boot: Short for bootstrap. A program that starts or restarts the computer. The program reads instructions from a storage device into the computer's memory. boot disk: See system disk. bootable disk: See differences in the rate of flow from one device to another. User's Manual Glossary-3 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 203
: Starting a computer that is currently off (turning on the power). COM1, COM2, COM3 and COM4: The names assigned to the serial and communication ports. commands: Instructions you enter at the terminal keyboard that direct the actions of the computer or its peripheral devices. User - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 204
default: The parameter value automatically selected by the system when you or the program do not provide instructions. Also called a preset value. delete: To remove data from a disk or other data storage information. disable: To turn a computer option off. See also enable. User's Manual Glossary-5 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 205
record. display: A CRT, LCD, or other image producing device used to view computer output. documentation: The set of manuals and/or other instructions written for the users of a computer system or application. Computer system documentation typically includes procedural and tutorial information as - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 206
and escapes that are intended as a command to the modem. execute: To interpret and execute an instruction. F fast infrared: An industry standard that enables cableless infrared serial data transfer at speeds of up images, such as charts or graphs, to present information. User's Manual Glossary-7 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 207
set system parameters, such as speaker volume. HW Setup: A TOSHIBA utility that lets you set the parameters for various hardware components. object that the user can manipulate. input: The data or instructions you provide to a computer, communication device or other peripheral Manual Glossary-8 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 208
to 1024, or 2 raised to the 10th power. See also byte and kilobyte. keyboard: An input device containing switches that are activated by manually pressing marked keys. Each keystroke activates a switch that transmits a specific code to the computer. For each key, the transmitted code is, in turn - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 209
microprocessor: A hardware component contained in a single integrated circuit that carries out instructions. Also called the central processing unit (CPU), one of the main parts of sent through the serial port of internal modem, or 4) stored on some magnetic media. User's Manual Glossary-10 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 210
Power Saver: A TOSHIBA utility that lets you set the parameters for various power-saving functions. program: A set of instructions a computer can execute classification for home equipment use. TOSHIBA portable computers comply with Class B computing device regulations. User's Manual Glossary-11 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 211
is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S S/P DIF character or group codes in asynchronous serial communications. User's Manual Glossary-12 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 212
transistor (TFT) to drive each cell. Touch Pad: A pointing device integrated into the TOSHIBA computer palm rest. U USB: Universal Serial Bus. This serial interface lets you communicate with protection: A method for protecting a floppy diskette from accidental erasure. User's Manual Glossary-13 - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 213
6-1 replacing 6-10 Bluetooth 3-5, 4-29 Bluetooth Stack for Windows by Toshiba 3-12 problems 8-21 Boot Priority 7-3 C Cleaning the computer 4-33 Cooling vents 11, 6-4 DVD Super Multi drive problems 8-9 using 4-13 writing 4-17 Display 3-4 User's Manual automatic power off 3-6 brightness down - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 214
TECRA R10 FN + F5 (Output) 5-4 FN + F6 (Brightness Down) 5-4 FN + F7 (Brightness Up) 5-4 FN + F8 (Wireless) 5-4 FN + F9 (Touch Pad) 5-4 FN + Tab (ODD) 5-5 FN + space (Zoom) 5-5 Fingerprint Sensor location 2-8 problems TOSHIBA Zooming Utility (enlarge) 5- 5 TOSHIBA 4-33 jack 2-4 problems 8-20 M Media - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 215
card 8-11 User's Manual TECRA R10 Self test 8-4 Smart Card 8-12 Sound system 8-18 System start-up 8-4 TOSHIBA support 8-22 Touch Pad 8-12 USB device 8-15 USB floppy diskette drive 8-10 USB mouse 8-13 Wireless LAN 8-20 eSATA device 8-17 Processor 3-1 R Recovery Media 1-15 problems 8-21 Recovery hard - Toshiba Tecra R10 PTRB3C-ES109C | Users Manual Canada; English - Page 216
V Video RAM 3-2 Video mode B-1 Volume control dial 2-3 problems 8-19 W Web Camera 2-9, 3-5, 4-9 Windows Mobility Center 3-14 Wireless LAN 3-5, 4-28 problems 8-20 Wireless WAN 3-6 Wireless communication 4-28 indicator 2-12, 4-31 Wireless communication switch 2-5, 4-31 User's Manual TECRA R10 Index-4
User’s Manual
TECRA R10