Toshiba Z20T-C2112 Portege Z20t-C Series Windows 10 Users Guide
Toshiba Z20T-C2112 Manual
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- Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 1
Portégé® Z20t-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 2
most advanced data storage technologies available. As with any new technology, you must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If you fail to do so, this product may not function properly and you may lose - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 3
or loss of the data. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA any "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical devices - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 4
radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 5
network performance or even lose your network connection. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 6
: ❖ Using the equipment with Bluetooth wireless technology on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 7
optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 8
8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 9
9 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 10
10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC, compatible with - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 11
11 In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 12
12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 13
Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 14
being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment. (1) (2) (3) 2.4DSOF4 (4) 1 2.4: This - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 15
Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 16
INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 17
17 Trademarks Portégé, eco Utility, and AccuPoint are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 18
18 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 19
Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your device's features and specifications ..... 30 Documentation 30 Service options 30 Precautions 31 File management tips 32 Chapter 1: Getting Started 33 Selecting a place to work 33 Features and components 34 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 20
20 Contents Device user comfort recommendations......... 40 Good Working Posture 40 Using the notebook with an external keyboard, mouse or monitor 42 Typing style 43 Taking breaks and varying tasks 43 Mobile computing tips 44 Transporting the notebook 44 Seeking additional help 44 Check list - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 21
Contents 21 Connecting an HDMI-compatible television or display device 69 Connecting an external monitor or projector 69 Directing the display output when your device is attached to the keyboard dock 69 Adjusting the quality of the external display 70 Customizing your device's settings 71 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 22
Utility 109 Password Utility 110 Using a supervisor password 110 Using a user password 112 Deleting a user password 114 System Settings 115 TOSHIBA Recovery Media Creator 117 Service Station 117 TOSHIBA Application Installer 118 PC Health Monitor 119 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 23
Web Camera 136 Uninstall the Web Camera driver 136 Perform a system restore 137 Check for problems with third party applications 138 System Recovery 138 Sound help 138 Use the Sound troubleshooter 138 Check and set default speakers 139 Uninstall the audio driver 140 Download the latest - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 24
Internet connection - Verify hardware 146 Uninstall the network adapter driver 146 Troubleshooting an Internet connection - How to verify TCP/IP 147 Downloading drivers and updates 149 Using Toshiba Service Station 149 Manually download and install drivers and updates 149 How to determine the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 25
Contents 25 Disabling or enabling the numeric overlay 162 Disabling or enabling the scroll lock 162 Keyboard dock eject 162 Keyboard dock backlight 162 Zoom In/Out 162 Volume control 163 Zoom (Display resolution 163 Cortana 163 Appendix B: Power Cord/Cable Connectors........164 Glossary - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 26
maximum energy efficiency. You can wake the device from Sleep mode by pressing the power button. See the "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve the device's energy. 26 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 27
be completed by Internet or telephone (toll charges may apply). Some software may differ from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 28
information about your device, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the device's features as well as some basic procedures needed to perform tasks in Windows 10. You can: ❖ Read - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 29
Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 30
this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 31
Introduction Service options 31 Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 32
32 Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device's memory. This memory is called "volatile memory" because it is only - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 33
information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or damage the device. Selecting a - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 34
34 Getting Started Features and components Features and components For further details on each of the items listed in the following sections, be sure to follow the provided references to sections later in this document or on the Quick Start document that shipped with your device. Front Web - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 35
❖ Web Camera indicator*-Indicates the ON/OFF status of the Web Camera. ❖ Windows button*-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 97. ❖ Speakers-Allow you to listen to sounds on your device. For more information, see - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 36
36 Getting Started Features and components Left side Security lock switch Security lock slot RGB (Monitor) port* HDMI™ Out port* *Available on certain models (Sample Illustration) Left side view Make sure the Security lock switch is in the unlocked position before attaching or detaching the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 37
Right side Getting Started Features and components 37 Volume control button Battery indicator light Micro HDMI Out port* Power button Reset button Power indicator light USB 3.1 (Type C) port microSD™ slot Headphone/Microphone jack USB 3.0 ports Network port DC-IN Power indicator light Attach - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 38
38 Getting Started Features and components ❖ Micro HDMI Out port*-Allows connection to an HDMI-compatible television or external display device. ❖ microSD slot-Supports the use of microSD (SD™) media. For more information, see "Using the microSD Card slot" on page 106. ❖ Headphone/Microphone jack- - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 39
Underside Keyboard Reset button Getting Started Features and components 39 (Sample Illustration) Underside view ❖ Keyboard Reset button-Allows you to reset your device in the event that the device has frozen. Never use a pencil to press the Reset button. Pencil lead can break off inside the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 40
recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 41
Getting Started Features and components 41 ❖ Adjust the chair arm rests: they should be about the same height as the keyboard and comfortably support your arms, allowing your shoulders to relax. ❖ When using the keyboard, it should be centered in front of you. ❖ The keyboard and pointing device - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 42
❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 43
Getting Started Features and components 43 Typing style ❖ Learn to touch type so that you do not have to look down at the keyboard. ❖ Type with straight wrists. ❖ Type lightly. ❖ Learn the keyboard shortcuts for your applications. You will be more productive. ❖ Use the pointing device (e.g., - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 44
to relieve the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the device at a good height, remember to operate the device on a hard flat stable surface. Using your device on a carpet - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 45
your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 46
from the power plug socket and device. Failure to follow these instructions could result in serious injury or permanent damage to the device. on the power again until you have taken the device to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface of - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 47
Getting Started Setting up your device 47 ❖ Keep the device and disks away from objects that generate strong magnetic fields. Information on some disks is stored magnetically. Placing a magnet too close to a disk can erase important files. Handle discs carefully. Avoid touching the surface of the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 48
the device's battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock, possibly resulting in serious injury. Always confirm that the AC adaptor - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 49
AC power light on the indicator panel glows. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The device's main battery light gives you an indication of the main battery - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 50
other hand to slowly open or close the display panel/tablet. Initial setup After turning on your device for the first time, follow the onscreen instructions on each screen in order to properly install the operating system and begin using your device. When you turn on the device for the first - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 51
Getting Started Registering your device with Toshiba 51 NOTE To locate your Windows button, please refer to your Quick Start document. Current User Most used apps App tile File Explorer Settings Power All apps Start menu button Search field (Sample Image) Start menu You can use the Start - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 52
52 Getting Started To Shut down your device Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your device 1 Click or touch the Start ( ) button in the lower - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 53
Getting Started To Restart your device 53 To Restart your device 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Restart 3 Highlight, - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 54
54 Getting Started Adding optional external devices NOTE It is recommended that you do not touch the screen while powering ON or placing the device into Sleep mode, as the functionality may be affected. Adding optional external devices NOTE Before adding external devices, Toshiba recommends - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 55
Getting Started Recovering the Internal Storage Drive 55 A recovery image of your device is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 56
56 Getting Started Recovering the Internal Storage Drive 3 Click or touch TOSHIBA Recovery Media Creator. A message may appear asking you to allow this app to make changes to your PC. Click or touch the Yes button. All information stored on your USB flash drive will be erased during the process - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 57
necessary. For example, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using TOSHIBA Recovery Media Creator" on page 55. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 58
58 Getting Started Recovering the Internal Storage Drive NOTE When you restore your system, only the operating system files and drivers originally shipped with the device are restored. Any applications you installed or files that you created are not restored during this process. Be sure to - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 59
to external media before executing the recovery. 5 Click or touch Troubleshoot (Reset your PC or set advance options). 6 Click or process screen appears. 9 Select the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours. Reset your PC - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 60
60 Getting Started Recovering the Internal Storage Drive 1 Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key or button. The Start menu opens. 2 Click or touch Settings ( ) in the Start menu. 3 Select Update & security ( ) in the Settings - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 61
Getting Started Recovering the Internal Storage Drive 61 6 In the Choose an option window, select one of the following options: ❖ Keep my files-Removes apps and settings, but keeps your personal files. Removing files and cleaning the drive may delete all data on the drive. Be sure to create - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 62
62 Getting Started Using the TOSHIBA Dual Pointing Device The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer window 4 Click or touch the item you want to install. 5 Click or touch Install. 6 Follow the on-screen prompts to complete the installation - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 63
Performs the same function as the left button on a mouse. When a step instructs you to click on or choose an item, move the cursor to the item NOTE Some of the touchpad operations described in this section are only supported in certain applications, and only on certain models. NOTE The touchpad - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 64
Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 65
-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the touchpad - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 66
. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 67
device model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN + ( ) keys - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 68
68 Getting Started Using external display devices Using external display devices Your device comes with a built-in display, however you can also connect the following types of external display devices to the video ports described below: NOTE To locate your Video ports please refer to your Quick - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 69
on the side of your device, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your device should automatically detect the external display device. Connecting an external monitor - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 70
70 Getting Started Using external display devices 1 Press the FN + ( ) keys. The Display options window opens displaying the available options. The FN + ( ) keys allow you to cycle through the display options and highlights the available options in the following order (only the first option is - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 71
or touch Settings ( ) in the Start menu, and then choose a category you wish to change. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 91. There are additional - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 72
72 Getting Started Caring for your device Do not pick up the device by its display panel/tablet or by the back, when it is attached to the keyboard. Doing so could damage the system. Using a Security lock Make sure the Security lock switch is in the unlocked position before attaching or detaching - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 73
Getting Started Caring for your device 73 5 Slide the Security Lock switch to the unlocked position. Security Lock switch (unlocked position) (Sample Illustration) Attaching security lock cable 6 Insert the cable's locking end into the security lock slot on the keyboard dock, and then engage the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 74
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 75
Learning the Basics Computing tips 75 ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 76
dock To attach the tablet to the keyboard: 1 Make sure the Security Lock switch is in the unlocked ( ) position. 2 Align the guides on the keyboard dock bracket to the guide points at the bottom edge of the tablet and gently press the tablet straight down into the bracket until it clicks in - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 77
Learning the Basics Attaching the tablet and keyboard dock 77 3 Slide the Security Lock switch to the locked ( ) position to secure the tablet to the keyboard dock. Detaching the tablet and keyboard dock Close all applications and save all unsaved files before detaching the tablet from the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 78
keys Your device's keyboard has two keys that have special functions in Windows: ❖ Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 97 ❖ Application key-Has a similar function as the secondary mouse button - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 79
Learning the Basics Using the keyboard 79 Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop device's keyboard. (Sample - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 80
80 Learning the Basics Touch screen Backlit keyboard dock Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Auto, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing. You can modify the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 81
out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 82
82 Learning the Basics Starting an app 3 Click or touch Devices ( ). The Devices window appears. 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 83
Learning the Basics Saving your work 83 For more information, see "Using the Start menu" on page 50 and "Start button" on page 98. Saving your work Before you turn off the device using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 84
Chapter 3 Mobile Computing This chapter covers all aspects of using your device while traveling. Toshiba's energy-saver design Your device enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 85
Mobile Computing Running the device on battery power 85 Battery Notice Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product model, - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 86
familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery If the device is leaking or its case is cracked, put on protective gloves to handle it. NOTE - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 87
Mobile Computing Monitoring battery power 87 TECHNICAL NOTE: The recharging of the tablet's battery may not occur when your device is using all of the power provided by the AC adaptor to run applications, features, and devices. Your device's Power Options utility can be used to select a power - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 88
88 Mobile Computing Monitoring battery power NOTE Battery life and charge time may vary, depending upon power management settings, applications and features used. ❖ The tablet's battery indicator light flashes amber when the main battery charge is low and it is time to recharge the main battery - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 89
Mobile Computing Monitoring battery power 89 With repeated discharges and recharges, the battery's capacity gradually decreases. A frequently used older battery does not power the device for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The device drains the battery - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 90
90 Mobile Computing Monitoring battery power 5 Double-click or touch Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 91
Mobile Computing Monitoring battery power 91 Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 92
92 Mobile Computing Using the eco power plan 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or touch Change advanced power settings to access settings for battery notification - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 93
sound Do not expose the device to fire. The battery could explode. Do not turn on the device's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 94
with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 95
Mobile Computing Traveling tips 95 NOTE Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability. NOTE To enable/disable the wireless antenna, press the FN + ( ) keys or use the Airplane mode switch - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 96
features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 97
Exploring Your Device's Features Exploring the desktop 97 Finding your way around the desktop Your device's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 98
configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 99
Exploring Your Device's Features Exploring the desktop 99 ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the device For more information, see "Using the Start menu" on page 50 and "Starting an app" on page 82. Task view The Task view ( ) icon tiles the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 100
100 Exploring Your Device's Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 101
to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 102
enable/disable the wireless antenna, press the FN + ( ) keys or use the Airplane mode switch located under Networks. For help with common Wi-Fi networking problems, see "Wireless networking problems" on page 143. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 103
103 Exploring Your Device's Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 104
104 Exploring Your Device's Features Exploring audio features 3 Click or touch Voice Recorder. (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 105
105 Exploring Your Device's Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the device. To play back sound files through external speakers or headphones - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 106
the microSD Card slot Using the microSD Card slot The microSD Card slot supports the use of a microSD Card. This medium can be used with slot, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 107
107 Exploring Your Device's Features Using the microSD Card slot Removing memory media 1 Prepare the card for removal by clicking or touching the Show hidden icons ( ) icon, if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media ( ) icon. 2 Highlight, - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 108
images are applicable only if the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor 108 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 109
109 Utilities and Applications eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 110
protection for your files. When you set a password, you must enter the password before you can work on your device again. TOSHIBA supports different types of passwords on your device: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings. This - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 111
111 Utilities and Applications Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 112
112 Utilities and Applications Password Utility Deleting a supervisor password To delete a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 113
113 Utilities and Applications Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 114
114 Utilities and Applications Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility. A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 115
115 Utilities and Applications System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The System Settings screen - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 116
or to configure the function keys. ❖ Function Key-Allows you to set options for the notifications from the Function key. ❖ USB ❖ Legacy USB Support-Allows you to enable/disable the keyboard/mouse/floppy diskette drive legacy emulation. ❖ Internal USB 3.0 Controller-Allows you to use the internal USB - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 117
when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station. 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on-screen - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 118
118 Utilities and Applications TOSHIBA Application Installer TOSHIBA Application Installer NOTE You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. To - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 119
that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis. Subject to the use restrictions - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 120
you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. If you are working in a program that suddenly freezes, chances - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 121
121 If Something Goes Wrong Problems when you turn on the device 2 Select the program or press the Reset button. Pencil lead can break off inside the device and damage it. Problems when you turn on the device These problems may occur when you turn on the power. The device will not start. Make sure - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 122
different power outlet, preferably in a different room. If the device starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 123
program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 124
menu will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options. Advanced Startup. The device restarts. 5 Click or touch Troubleshoot from the menu. After Restart, you now have several System will automatically look for problems and repair them if possible. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 125
debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a Windows with a minimal set of drivers and services. If the device starts and runs in Safe to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 126
not be accessible by the user. Your device receives its power through the AC adaptor and power cord/cable or from the system battery. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the device nor recharge the battery. Here are some typical - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 127
manufacturer's Web site. If you are experiencing problems with the functionality of any of the device's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 128
128 If Something Goes Wrong Keyboard help 5 Turn On the device, and try the keyboard again. Reset the Keyboard dock To reset the Keyboard dock, press the Rest button on the Keyboard dock. Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 129
with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the FN + ( ) keys to enable/disable the touchpad. For more information. see "Disabling - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 130
your way around the operating system without a working touchpad. To help you troubleshoot the issue you may want to install an (optional) external mouse. 1 on your device. 2 If prompted, follow the on-screen instructions for installation. NOTE The device may automatically download the needed - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 131
your device" on page 53. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 132
Advanced tab (or similar) to change the touchpad properties. 3 You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 133
133 If Something Goes Wrong Display problems HINT: Pressing the FN + ( ) keys several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 134
is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 135
135 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 136
and fixing Web Camera issues. Any one of the steps below may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you may skip to "Perform a system restore" on page 137. Testing your internal - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 137
137 If Something Goes Wrong Web Camera help NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your device, see "To Restart your device" on page 53. The driver is then reinstalled - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 138
tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 139
139 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 140
the speaker setup by clicking or touching Next. Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 141
"To Restart your device" on page 53. The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 142
firmly attached to the device and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the device is on. Disable - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 143
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name support technician at a later time. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 144
) into your device's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ If . Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company that - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 145
have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 146
146 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 147
then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 148
148 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER. 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 149
updates Using Toshiba Service Station The easiest way Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 150
4 Download and install the most recent drivers. 5 Follow the on-screen instructions. 6 Restart your device, see "To Restart your device" on page the touchpad vendor's name. This tells you that when you go to http://support.toshiba.com/drivers and enter your device's model and/or serial number to - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 151
steps you can follow every time you experience a problem with the device. Your ability to solve problems will improve as you learn about how the device self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 152
quickly creates restore points - 'snapshots' of your Windows operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock,' restoring - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 153
Windows operating system The most valuable component of your device's system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your device's system may - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 154
or touch Save backup copies of your files with File History and follow the on-screen instructions to back up your files. For additional Help, press the ( ) key to launch the Windows Help and Support screen, and search for "back up files," General tips for installing hardware and software Here are - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 155
all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 156
information in the USA Accessories information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 157
157 If Something Goes Wrong Toshiba's worldwide offices France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P. 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D-93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041, Agrate - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 158
Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 159
159 TOSHIBA Function Keys Functions ❖ Keyboard dock Backlight ❖ Zoom In/Out ❖ Volume ❖ Zoom (Display resolution) ❖ Cortana® Volume Mute This TOSHIBA Function key enables/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. Lock (Instant security) - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 160
160 TOSHIBA Function Keys Functions Hibernation mode This TOSHIBA Function key places the device into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 161
161 TOSHIBA Function Keys Functions Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the Wi-Fi antenna in your device. NOTE Allow - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 162
162 TOSHIBA Function Keys Functions Disabling or enabling the cursor control overlay This TOSHIBA Function key enables/disables the cursor control overlay. Disabling or enabling the numeric overlay This TOSHIBA Function key enables/disables the numeric overlay. Disabling or enabling the scroll lock - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 163
163 TOSHIBA Function Keys Functions Volume control This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select Fn - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 164
Appendix B Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom CSA approved Europe BS - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 165
TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 166
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 167
Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 168
developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 169
169 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM. - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 170
Unit (CPU). CPU cache-A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol (usually a flashing - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 171
171 Glossary disc-A round, flat piece of material, designed to be read from and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. Compare disk. disk-A round, flat piece of material that can be magnetically influenced to hold information in - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 172
172 Glossary eSATA-An external device that supports hot swapping and fast data transfer. Very useful in storing and transferring large files. executable file-A computer program that is ready to run. Application programs - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 173
173 Glossary Function key-(1) A feature in which certain keys in combination with the Fn key can set system options or control system parameters, such as the battery save mode. (2) A key or combination of keys that activates a memory resident program. function keys-The keys labeled F1 through F12, - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 174
. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 175
175 Glossary load-To move information from a storage device (such as a hard disk) into memory for processing. local area network-See LAN. logical drive-A section of a disk that is recognized by the operating system as a separate disk drive. A system's logical drives may differ from its physical - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 176
176 Glossary non-interlaced-A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced. non-system disk-A disk for storing programs and data that cannot be used to start the computer. Compare - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 177
where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 178
in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 179
them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 180
Index A AC adaptor 48 AC power 86 AC power light 48 accessing network 103 AccuPoint II 62 Primary button 63 Secondary button 63 adding optional external devices 54 adding desktops 99 adjusting touchpad settings 66 Advanced Startup options 124 Ambient light sensor 35 app, starting 82 Attach/Detach - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 181
121 directing display output 69 disabling touchpad 67 display troubleshooting 134 display devices external 68 display, external adjusting 70 disposal information 18 disposing of your device 94 documentation 30 downloading drivers/updates determine correct drivers 150 manually download/install 149 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 182
182 Index Toshiba Service Station 149 drivers downloading 149 E easy to fix problems troubleshooting 120 eco power plan 92 eco Utility 109 Emergency Pen 38 enabling touchpad 67 enabling/disabling cursor control overlay 162 enabling/disabling numeric overlay 162 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 183
memory media 107 Micro HDMI Out port 38 microphone using 103 microSD Card slot using 106 microSD slot 38 monitor connecting 69 monitor problems troubleshooting 133 monitoring battery power 87 mouse properties 81 moving the device 71 N network accessing 103 connecting your device 103 Network port 38 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 184
performance 86 power plans selecting power plan options 91 power saving options 90 precautions safety 31, 45 printer problems troubleshooting 142 problem solving contacting Toshiba 156 projector connecting 69 R recording sounds 103 recovery creating a recovery drive 55 installing drivers and - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 185
185 power plan options 91 video cables 68 Service Station 117 setting low battery notifications 89 setting Windows keys Application key 78 Windows key 78 starting an app 82 Startup menu troubleshooting 123 supervisor password, deleting 112 supervisor password, set up 110 switch Security lock - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 186
Internet 125 keyboard 127 missing files/trouble accessing a drive 134 power and battery 126 printer problems 142 restore points 152 screen does not restore 141 uninstall/reinstall driver 140 use the sound troubleshooter 138 troubleshooting touchpad disable/enable 129 install external mouse 130 - Toshiba Z20T-C2112 | Portege Z20t-C Series Windows 10 Users Guide - Page 187
Back 35 Front 35 Web camera indicator Front 35 Web sites 156 Wi-Fi wireless networking 101 Windows button 35 Windows operating system desktop 96 troubleshooting 123 Windows Store 101 wireless networking 101
GMAD00452010
12/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 120
in this guide.
Portégé
®
Z20
t
-C
Series
User’s Guide
(Windows 10)