Toshiba Z40-C1420 Tecra Z40-C Series Windows 10 Users Guide

Toshiba Z40-C1420 Manual

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  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 1
    Tecra® Z40-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and
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    most advanced data storage technologies available. As with any new technology, you must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If you fail to do so, this product may not function properly and you may lose
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    or loss of the data. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT any "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical
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    radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com.
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    network performance or even lose your network connection. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe
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    : ❖ Using the equipment with Bluetooth wireless technology on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific
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    optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or
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    8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or
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    9 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High
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    10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC, compatible with
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    11 In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United
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    12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License
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    Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article
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    being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment. (1) (2) (3) 2.4DSOF4 (4) 1 2.4: This
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    Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of
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    INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR
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    17 Trademarks Tecra, AccuPoint, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other
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    18 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is
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    Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your computer's features and specifications 30 Documentation 30 Service options 30 Chapter 1: Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32
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    20 Contents Seeking additional help 36 Check list 36 Precautions 37 Important information on your computer's cooling fan 39 Setting up your computer 39 Adding memory 40 Connecting to a power source 40 Charging the main battery 42 Using the computer for the first time 42 Initial setup 42
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    Contents 21 Directing the display output when you turn on the computer 61 Adjusting the quality of the external display 62 Customizing your computer's settings 62 Caring for your computer 63 Cleaning the computer 63 Moving the computer 63 Using a computer lock 64 Chapter 2: Learning the
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    22 Contents Power Plans 81 Using the eco power plan 82 Changing the main battery 83 Taking care of your battery 83 Safety precautions 83 Maintaining your battery 84 Disposing of your computer 84 Traveling tips 84 Chapter 4: Exploring Your Computer's Features.... 86 Exploring the desktop
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    Contents 23 TOSHIBA Recovery Media Creator 114 Service Station 114 TOSHIBA Application Installer 115 PC Windows operating system is not working 125 Using Startup options to fix problems ......... 125 Internet problems 127 Power and the batteries 128 Keyboard help 129 Perform a complete
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    restore 139 Check for problems with third party applications 140 System Recovery 140 Sound help 140 Use the Sound troubleshooter 140 Check and set Troubleshooting an Internet connection - How to verify TCP/IP 149 Downloading drivers and updates 151 Using Toshiba Service Station 151 Manually
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    Contents 25 Appendix A: TOSHIBA Function Keys 162 Functions 162 Volume Mute 163 Lock (Instant security 163 Power plan 163 Sleep mode 163 Hibernation mode 164 Output (Display switch 164 Display brightness 165 Disabling or enabling wireless devices ........ 165 Disabling or enabling the
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    maximum energy efficiency. You can wake the computer from Sleep mode by pressing the power button. See the "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 26
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    be completed by Internet or telephone (toll charges may apply). Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
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    on your particular model, please visit Toshiba's Web site at support.toshiba.com. While Toshiba has made every effort at the time software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures
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    Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will
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    this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem
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    information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting
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    recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space
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    work 33 ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is
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    ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is
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    the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet
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    Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are
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    from the power plug socket and computer. Failure to follow these instructions could result in serious injury or permanent damage to the computer. the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface of
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    38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the
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    Getting Started Setting up your computer 39 Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from
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    will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock,
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    AC power light on the indicator panel glows white. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main
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    other hand to slowly open or close the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer.
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    Getting Started Using the computer for the first time 43 When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely. Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the
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    44 Getting Started Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by
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    Getting Started To Restart your computer 45 3 Highlight Shut down while holding the SHIFT key, and then click or touch the Shut down option in the pop-up window. The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: 1 In the
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    46 Getting Started Adding optional external devices 2 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Sleep 3 Highlight, and then click or touch the Sleep option. Sleep mode saves the current state of the computer to memory so that, when you restart the computer, you can
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    Getting Started Recovering the Internal Storage Drive 47 Recovery option Description Booting from a recovery drive to Restore your computer This option allows you to restore your computer from the recovery drive (USB flash) you created with Toshiba Recovery Media Creator. See "Restoring from
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    48 Getting Started Recovering the Internal Storage Drive NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created are not
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    Getting Started Recovering the Internal Storage Drive 49 8 Click or touch Close to close the Recovery Media Creator. A message appears asking, "Would you like to free up drive space by deleting the HDD recovery data?" 9 Click or touch OK to delete the HDD recovery data, or Cancel to abort the
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    , if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using Toshiba Recovery Media Creator" on page 47. NOTE When you restore your system
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    save your work to external media before executing the recovery. 4 Click or touch Troubleshoot (Reset your PC or set advance options). 5 Click or touch TOSHIBA Maintenance Utility the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours.
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    52 Getting Started Recovering the Internal Storage Drive Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to save your work to external media before executing the recovery
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    Getting Started Recovering the Internal Storage Drive 5 Click or touch the Get started button. 53 (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files-Removes apps and settings, but keeps your personal files. Removing files
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    54 Getting Started Recovering the Internal Storage Drive Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet connection to reinstall applications
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    Performs the same function as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor to the item, touchpad NOTE Some of the touchpad operations described in this section are only supported in certain applications, and only on certain models. You can use
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    Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide
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    right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the touchpad
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    . The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently
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    vary by computer model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN
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    port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device.
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    Getting Started Using external display devices 61 Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new
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    62 Getting Started Customizing your computer's settings ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. NOTE Press the Windows ( ) + P keys to navigate through the options without activating a selection.
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    Getting Started Caring for your computer 63 Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 81. There are additional custom
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    64 Getting Started Caring for your computer Using a computer lock You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (
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    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using
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    66 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the
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    keys Your computer's keyboard has two keys that have special functions in Windows: ❖ Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 87 ❖ Application key-Has a similar function as the secondary mouse button
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    68 Learning the Basics Using the keyboard Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop computer's keyboard. (Sample
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    Learning the Basics Touch screen 69 Backlit keyboard (Available on certain models.) Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Timer, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop
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    out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item
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    Learning the Basics Starting an app 71 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close the window. Starting an app To start an app, click or touch
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    72 Learning the Basics Saving your work Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing. Many applications offer a feature
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    Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba's energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features
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    74 Mobile Computing Running the computer on battery power Battery Notice Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product
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    familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor
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    76 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting
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    Mobile Computing Monitoring battery power 77 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary
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    78 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating
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    Mobile Computing Monitoring battery power 79 TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current
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    80 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number
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    Mobile Computing Monitoring battery power 81 Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The
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    82 Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or
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    sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but
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    the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com.
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    Mobile Computing Traveling tips 85 TECHNICAL NOTE: When traveling by air, you may be required to pass your computer through airport security equipment. The X-ray equipment will not harm your computer. NOTE Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (
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    features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change
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    Exploring Your Computer's Features Exploring the desktop 87 Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field
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    configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the
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    Exploring Your Computer's Features Exploring the desktop 89 ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down the computer For more information, see "Using the Start menu" on page 43 and "Starting an app" on page 71. Task view The Task view ( ) icon tiles the currently open windows
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    90 Exploring Your Computer's Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a
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    to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect
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    Function Keys" on page 162. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi networking problems, see "Wireless networking problems" on page 145.
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    Exploring Your Computer's Features Exploring audio features 93 Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network
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    94 Exploring Your Computer's Features Exploring audio features 3 Click or touch Voice Recorder. (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically
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    Exploring Your Computer's Features Using the Web Camera 95 TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or
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    , smartphones, digital cameras, digital video camcorders, etc. To use a microSD Card or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another
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    card reader 97 Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter
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    98 Exploring Your Computer's Features Using the Expansion port If the computer has a spring-loaded adapter slot, see step 3; otherwise, skip to step 4. 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. (Sample Illustration)
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    and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find
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    on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ HDD Protection Utility ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor ❖ Display Utility ❖ Fingerprint Authentication Utility 100
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    101 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco
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    for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings. This
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    103 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to
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    104 Utilities Password Utility Deleting a supervisor password To delete a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or touch
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    105 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then
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    106 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or
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    107 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The System Settings screen appears. (Sample
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    options for the notifications from the Function key ❖ USB-Allows you to set USB options ❖ Legacy USB Support-Enables USB device legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard USB human interface device. ❖ System ON CDP Charge Mode
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    even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the
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    110 Utilities Sleep Utilities NOTE ❖ When "USB Sleep and Charge function" is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to
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    will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode you should select depends on the USB device
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    112 Utilities Sleep Utilities (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the
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    detector's sensitivity level for AC power and battery power operation. To use the HDD Protection Utility: 1 In the Search field, type Service Station. 2 Click or touch System Settings ( ). 3 Click or touch HDD Protection. The HDD Protection Properties window appears. (Sample Image) HDD Protection
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    when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on-screen
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    115 Utilities TOSHIBA Application Installer TOSHIBA Application Installer NOTE You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall
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    that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis. Subject to the use restrictions
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    Utility. The Display Utility window appears. (Sample Image) Display Utility screen 3 Click or touch the option you wish to change and follow the on-screen instructions.
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    118 Utilities Fingerprint Authentication Utility Fingerprint Authentication Utility (Available on certain models.) The fingerprint authentication utility can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint authentication utility can also be
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    The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke
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    120 Utilities Fingerprint Authentication Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition
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    121 Utilities Fingerprint Authentication Utility Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique
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    you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. If you are working in a program that suddenly freezes, chances
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    123 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure
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    try the following steps: 1 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC adaptor is the correct unit for your computer
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    program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several
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    may be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating the repair process. The Operating System will automatically look for problems and repair them if possible. Command Prompt The command troubleshooting mode
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    ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know loop where it fails, attempts to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors contribute to the speed
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    not be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some
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    manufacturer's Web site. If you are experiencing problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the
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    130 If Something Goes Wrong Keyboard help Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the "Device Manager" double-click
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    131 If Something Goes Wrong Keyboard help Download the latest keyboard driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your
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    will help guide you through checking some of the most common causes of touchpad problems. Disable then operating system without a working touchpad. To help you troubleshoot the issue you may want to install an ( If prompted, follow the on-screen instructions for installation. NOTE The computer may
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    133 If Something Goes Wrong Touchpad help Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the "Device Manager" select Mice
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    134 If Something Goes Wrong Touchpad help Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. NOTE
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    make sure the display priority is not set for an external monitor. To do this, press the FN + ( ) keys. If this does not correct the problem, press the FN + ( ) keys again to return the display priority to its previous setting. HINT: Pressing the FN + ( ) keys several times will advance you through
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    is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to
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    137 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or
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    and fixing Web Camera issues. Any one of the steps below may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you may skip to "Perform a system restore" on page 139. Testing your internal
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    139 If Something Goes Wrong Web Camera help 4 Right-click or touch Web Camera and select Uninstall. NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart
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    troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions
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    141 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device
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    the speaker setup by clicking or touching Next. Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window
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    Restart your computer" on page 45. The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your
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    attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable
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    problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems 's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier helpful if you should confer with a support technician at a later time. NOTE To
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    ) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ . Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company that
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    have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network
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    148 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall
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    then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in
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    150 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER. 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive
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    updates Using Toshiba Service Station The easiest way Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support
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    Download and install the most recent drivers. 5 Follow the on-screen instructions. 6 Restart your computer, see "To Restart your computer" on page to) your computer. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device. Often,
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    when you go to http://support.toshiba.com/drivers and enter Save your work! See "Computing tips" on page 65 for instructions. On a regular basis, back up the information stored on your you experience a problem with the computer. Your ability to solve problems will improve as you learn about
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    of self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The Windows configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily
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    155 If Something Goes Wrong Develop good computing habits 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as "Before installing Brand X Accounting app." Then click or touch Create. The Windows operating system creates the restore point,
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    data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to launch the Windows Help and Support screen. Search for
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    complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the . This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2
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    function" does not work. ❖ When the "USB Sleep and Charge function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if
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    information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased
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    information in the USA Accessories information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road
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    161 If Something Goes Wrong Toshiba's worldwide offices Spain Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard
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    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖
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    163 TOSHIBA Function Keys Functions ❖ Zoom In/Out ❖ Volume ❖ Zoom (Display resolution) ❖ Cortana® Volume Mute This TOSHIBA Function key enables/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. Lock (Instant security) This TOSHIBA Function key
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    164 TOSHIBA Function Keys Functions Hibernation mode This TOSHIBA Function key places the computer into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the
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    165 TOSHIBA Function Keys Functions Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the Wi-Fi antenna in your computer. NOTE
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    166 TOSHIBA Function Keys Functions Disabling or enabling the cursor control overlay This TOSHIBA Function key enables/disables the cursor control overlay. Disabling or enabling the numeric overlay This TOSHIBA Function key enables/disables the numeric overlay. Disabling or enabling the scroll lock
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    167 TOSHIBA Function Keys Functions Volume control This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions,
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    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA
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    TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD
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    Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per
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    Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as
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    developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 173
    173 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM.
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 174
    174 Glossary CPU cache-A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol (usually a flashing vertical
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 175
    175 Glossary disk-A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc. See also hard disk. disk drive-The device that reads and writes information and programs on
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 176
    176 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 177
    . internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 178
    178 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 179
    179 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 180
    where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 181
    in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 182
    them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 183
    Index A AC adaptor 40 AC power 75 AC power light 40 accessing network 93 AccuPoint II primary button 55 secondary button 55 adding memory 40 optional external devices 46 adding desktops 89 adequate ventilation cooling fan 39 adjusting touchpad settings 58 Advanced Startup options 125 App tiles
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 184
    power 73 setting up 39 computer lock 64 computer will not start troubleshooting 123 computing habits troubleshooting 153 computing tips 65 connecting AC adaptor 40 AC adaptor cord to determine correct drivers 152 manually download/install 151 Toshiba Service Station 151 drivers downloading 151
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 185
    recycle bin 87 safety 29 Initial setup using your computer for the first time 42 internal storage drive recovery 46 Internet connecting 146 Internet connection troubleshooting 147, 148, 149 wireless connection 147 K keyboard Function keys 67 function keys 67 overlay keys 68 special Windows keys 67
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 186
    adding 40 Memory card reader inserting memory media 97 removing memory media 97 using 96 microphone using 93 monitor connecting 61 monitor problems troubleshooting 135 monitoring battery power 77 mouse properties 70 moving the computer 63 N network accessing 93 connecting your computer 93 networking
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 187
    computer 45 restart computer 45 restore points troubleshooting 154 running computer on battery power 73 power plan options 81 video cables 60 Service Station 114 setting low battery notifications 79 setting 67 starting an app 71 Startup menu problem solving 125 Startup options Advanced options 126
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 188
    troubleshooting 135 AC power light is blinking 124 battery light is blinking 124 bookmarked site not found 127 computer will not start 123 contacting Toshiba 159 corrupted/damaged data files 138 data/entire system backup 156 display error message 136 display problems 132 trouble running programs
  • Toshiba Z40-C1420 | Tecra Z40-C Series Windows 10 Users Guide - Page 189
    132 install external mouse 132 latest driver 134 power cycle 132 system restore 134 touchpad properties 134 uninstall/reinstall driver 133 troubleshooting Web Camera System Recovery 140 system restore 139 testing 138 third party apps 140 uninstall/reinstall driver 138 U updates downloading 151
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GMAD00447010
11/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 122
in this guide.
Tecra
®
Z40-C Series
User’s Guide
(Windows 10)