Vaddio EasyTALK USB Audio Bundle - System C EasyUSB UC Interoperability FAQs
Vaddio EasyTALK USB Audio Bundle - System C Manual
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Vaddio EasyTALK USB Audio Bundle - System C manual content summary:
- Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 1
- Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 2
by AGT (In progess) ...22 2.12 Panopto...23 2.13 Quicktime Media Player...24 3 General Troubleshooting ...25 3.1 PC & OS Compatibility:...25 3.2 EasyTalk USB Audio Solution...26 3.3 ClearView HD-‐USB PTZ - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 3
10.2 VLC Media Player 2.0.4 Real Player Major Findings Comment None None 720p only supported on Skype Certified Camera UVC Conflict with some built in Laptop Cameras None None - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 4
1.2 Field Test Soft-‐Clients Field testing soft-‐clients are defined of known customer deployment of the EasyUSB product are using the identified application. Testing has been typically limited to conducting - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 5
2 UC Soft Client Interoperability 2.1 Cisco Jabber • General: Cisco Jabber is deployed in an client-‐server architecture and is based upon a SIP signaling. It uses a H.264 encoder for HD video. - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 6
USB and AV Bridge will be identified as a UVC Camera within the application. • Troubleshooting Symptom Potential Issue Poor Audio & Limited Network Video Bandwidth Mic Audio Sounds - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 7
is attributed to a limitation in the WebEx client to support MJPEG decoding. The Vaddio product are MJPEG imaging device. MJPEG support was added to WebEx in the WBS 28.7 release. o In - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 8
AV Bridge, set the USB color space to 4:2:0 for optimum performance with WebEx. • Troubleshooting: Symptom Potential Issue Resolution Stair stepped Non-‐compatible WebEx Check if WebEx Client - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 9
2.3 Skype • General: Skype is Server-‐Client architecture based upon proprietary signaling protocol. AV performance can be affected by both bandwidth availability and Skype server utilization at time of - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 10
menu within Skype • Troubleshooting: Symptom Potential Issue identify if audio/video problem is associated with available manually. Skype requires the WebCam to be Skype Certified in order to support - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 11
Vaddio - 131 Cheshire Lane - Suite 500 - Minnetonka - MN - 55305 - www.vaddio.com ph: (763) 971-‐4400 - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 12
. It utilizes a Flash based plug-‐in for the media & control functionality. Supports 640X480 video (max Table 2.4-‐ Tested Versions Adobe Version Version 9.0.1 Operating Systems Windows - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 13
pane in Adobe Connect. The HD-‐USB camera will be depicted as a UVC Camera • Troubleshooting: Symptom Potential Issue Can't Select Adobe UVC HD-‐USB Enumeration Camera as source No - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 14
2.5 Microsoft Lync • General: Microsoft Lync deploys a Client-‐Server architecture and is based upon a modified (proprietary) SIP call signaling protocol. It utilizes a proprietary video encoding (RT) on - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 15
within the Lync Options pane. The device will show up as an UVC Camera. • Troubleshooting: Symptom Potential Issue Can't get HD Video PC Requirements Limited Network Audio Lync Audio - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 16
2.6 Go-‐to Meeting (Citrix) • General: Cloud based Web Conferencing Service. GTM utilizes a proprietary encoder for video Table 2.6-‐ Tested Versions GTM Version Version 5.4 Operating Systems Windows 7 - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 17
o Video In the preference pane, select the UVC Camera as the source • Troubleshooting: Symptom Video Edge Artifacts Potential Issue Low Resolution Scaling Noise Burst in Audio GTM Audio Anomaly - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 18
Audio Solution. Select the UVC Camera as the camera source in the same pane. • Troubleshooting: Symptom Potential Issue Resolution No Audio with Source not connected to Vidyo only sends - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 19
minimum requirements that drives maximum resolution supported. Table 2.8-‐ Tested Versions Polycom USB AV Bridge • Recommended Configuration • Troubleshooting: Symptom HD USB Camera cannot be - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 20
2.9 LifeSize (Mirial) ClearSea • General: ClearSea is a Client Server based video conferencing application using SIP signaling and H.264 encoding Table 2.9-‐ Tested Versions ClearSea 8.2.0 Operating - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 21
• Troubleshooting: Symptom Potential Issue Resolution Vaddio - 131 Cheshire Lane - Suite 500 - Minnetonka - MN - 55305 - www.vaddio.com ph: (763) 971-‐4400 - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 22
and speaker device. Select UVC Camera as the video source. • Troubleshooting: Symptom Potential Issue Resolution Vaddio - 131 Cheshire Lane - Suite 500 - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 23
of a new release that will be compatible with Vaddio Revision 1.2.0. • Configuration TBA • Troubleshooting TBA Vaddio - 131 Cheshire Lane - Suite 500 - Minnetonka - MN - 55305 - www.vaddio - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 24
source. Audio levels controls can be adjusted in the operating system. • Troubleshooting: Symptom Potential Issue Resolution Vaddio - 131 Cheshire Lane - Suite 500 - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 25
2.13 Quicktime Media Player • General: Apple's media player that allows use of UVC and UAC devices to be the sources allowing direct recording with movie recording feature. Table 2.8-‐ Tested - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 26
3 General Troubleshooting 3.1 PC & OS Compatibility: • PC Requirements: All UC softclients have • Mac OS X: o Mac OS 10.6 does not support volume control reporting to USB devices If EasyUSB Mixer/Amp is - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 27
UC client microphone is muted HDMI Audio Input selected on LCD Operating systems do not support acknowledgement of Mute from USB device EasyMic heard out Loudspeaker DIP Switch 8 Enabled Windows - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 28
by closing application that is not active but has control over AV Bridge. Some applications only support Left Channel in USB audio. Check if audio source input is on left channel. WebEx - Vaddio EasyTALK USB Audio Bundle - System C | EasyUSB UC Interoperability FAQs - Page 29
No Video at Host PC Host PC not powering Local End. Distorted audio Extreme USB is not when used with compatible with EasyUSB Mixer/Amp EasyUSB Mixer/Amp system. The Local End (