Vtech 993 User Manual

Vtech 993 - AT&T 993 Corded Speakerphone Manual

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  • Vtech 993 | User Manual - Page 1
    User's manual 993 Two-line speakerphone with caller ID/call waiting
  • Vtech 993 | User Manual - Page 2
    user's manual for all the feature operation and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Model #: 993 Type: Two-line speakerphone with
  • Vtech 993 | User Manual - Page 3
    STOP! You must install the power adapter before using the telephone. See page 11 for easy instructions. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. CAUTION: To reduce the risk of fire or
  • Vtech 993 | User Manual - Page 4
    User's manual 993 Two-line speakerphone with caller ID/call waiting Table of contents Getting started Product overview 3 Quick reference guide 4 Parts checklist 6 Glossary 7 Telephone location 8 Optional spare battery 9 Telephone installation 10 Data port 12 Wall mounting 13 Optional
  • Vtech 993 | User Manual - Page 5
    53 Review records in call history by line ...54 Remove calls from call history 54 Dial a number from call history 55 Dial options 55 Save a call history entry to the directory 56 Save a number from call history in a one-touch location 57 Display screen messages 57 Appendix Troubleshooting 58
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    memory for fast dialing and has a directory which can store up to 100 additional numbers with names. This user's manual contains detailed instructions for installing, programming and operating your AT&T 993 two-line speakerphone with caller ID/call waiting. Please follow the directions carefully. 
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    Getting started Quick reference guide Press to scroll up, down, left or right while in menus. CALL HISTORY Press to display caller ID information (page 53). DIR Press to store
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    guide NEW CALL LINE 1, LINE 2 Indicates new calls and/or voice messages for line 1 and line 2 (page 52). LINE 1, LINE 2 Press, then lift handset to make or answer a call on line the memory (page 40). SPEAKER Press to turn the base speakerphone on or off (page 31). MUTE Press to silence the
  • Vtech 993 | User Manual - Page 9
    and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following: User's manual Quick start guide Replacement directory card Telephone base with mounting bracket already installed Handset Coiled handset
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    number. See Program home and local area codes on page 26 for instructions. Navigation buttons: These are the buttons used when setting up your 993 telephone and for scrolling through the feature options (ENTER, , , , ). Primary Line: This is the line on your telephone designated to be selected
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    Getting started Telephone location Choose a central location close to a telephone jack and an electrical outlet not controlled by a wall switch. The telephone can be placed on a flat surface or mounted on a standard wall plate. Avoid placing the telephone too close to: • Communication devices such
  • Vtech 993 | User Manual - Page 12
    Getting started Optional spare battery You can purchase a 9V alkaline battery and keep it in the spare battery compartment of the telephone base at all times. In the event of a power failure and with the optional spare battery installed in the telephone, all the telephone functions will work
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    jack labeled L1 or L1/L2 on the back of the telephone. Plug the other end into the modular wall jack for Line 1. Insert one end of the black telephone line cord into the jack on the back of the telephone labeled L2. Then, plug the other end into the modular wall
  • Vtech 993 | User Manual - Page 14
    for a dial tone. Then press LINE 2 and listen for a dial tone. If there is no dial tone, see Troubleshooting on page 58. 5. Confirm Lines 1 and 2. Press LINE 1 and dial one of the telephone numbers. If there is a busy signal, line 1 is the number you called. If line 2 rings, line 2 is the number you
  • Vtech 993 | User Manual - Page 15
    wall jack, use the jack labeled DATA on the telephone. The data port uses line 2 only. Data port NOTES: . Use only the power adapter supplied or this product. To order a replacement power adapter, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866)
  • Vtech 993 | User Manual - Page 16
    Getting started Wall mounting A wall jack with mounting studs is required for wall mounting. This wall jack with mounting studs may be available for purchase from a hardware store or consumer electronics retailer and may require professional installation. 1. Rotate the mounting bracket. The mounting
  • Vtech 993 | User Manual - Page 17
    cord through the channel so it comes out at the bottom of the phone and return the bracket to the wall mount position. Press the mounting bracket place. Plug the other end of the telephone line cord into the modular wall jack. Make sure the telephone line cord snaps firmly into place at both ends.
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    channel so it comes out at the bottom of the phone and return the bracket to the wall mount position. Make Troubleshooting on page 58. 7. Confirm Lines 1 and 2. Press LINE 1 and dial one of the telephone numbers. If there is a busy signal, line 1 is the number you called. If line 2 rings, line
  • Vtech 993 | User Manual - Page 19
    standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset. To order an AT&T 2.5 mm headset, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Plug 2.5 mm headset into the jack on the right side of the telephone
  • Vtech 993 | User Manual - Page 20
    menu operation. The first menu item for this topic or data will appear in line four of the screen. 2. When is displayed on screen, press or repeatedly ONE lower level menu, an action, or a feature settings screen. Menu PHONE SETTINGS 4. When is displayed on screen, press or to scroll through the
  • Vtech 993 | User Manual - Page 21
    PROGRAM VIEW DONE AUTO SPEAKER MAIN MENU PHONE SETTINGS PRIMARY LINE ALS ON/OFF PREFERRED MODE SET TIME/DATE LCD BACKLIGHT SCROLL RATE MAIN MENU VOICE MESSAGE L1 COVM ON/OFF L2 COVM ON/OFF L1 LIGHT OFF L2 LIGHT OFF MAIN MENU CALLER ID AREA CODES CALL HISTORY REPEAT CALLS CID-CALL WAIT
  • Vtech 993 | User Manual - Page 22
    about speed dial. ONE TOUCH MAIN MENU PHONE SETTINGS LINE 1 PRIMARY LINE NOTE: Auto speaker dials the desired number in the preferred mode (see page 21). If the headset is not connected, the call is dialed using the speakerphone
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    . Idle non-primary: When the primary line is set to Line 1 and Line 1 is busy while Line 2 is idle, Line 2 is automatically connected. Busy primary: When the primary line is set to Line 1 and Line 1 and Line 2 are busy, Line 1 is automatically connected. PHONE SETTINGS ON ALS ON/OFF NOTE: The
  • Vtech 993 | User Manual - Page 24
    to begin feature setup. 2. Press until the screen displays PHONE SETTINGS. 3. Press ENTER. The screen displays PRIMARY LINE. 4. Press until the screen displays PREFERRED MODE and the current setting. 5. Press or to select between Speakerphone and Headset. 6. When the desired mode is displayed, press
  • Vtech 993 | User Manual - Page 25
    ID service, the time and date are set automatically with each incoming call. You can set the time and date manually following these instructions. . Press ENTER to begin feature setup. 2. Press until the screen displays PHONE SETTINGS. 3. Press ENTER. The screen displays PRIMARY LINE. 4. Press
  • Vtech 993 | User Manual - Page 26
    through the choices at the rate programmed. . Press ENTER to begin feature setup. 2. Press until the screen displays PHONE SETTINGS. 3. Press ENTER and the screen displays PRIMARY LINE. 4. Press until the screen displays SCROLL RATE and the current setting. 5. Press or to change the setting (Very
  • Vtech 993 | User Manual - Page 27
    Feature setup Turn the central office voicemail (COVM) indicator on or off If you subscribe to voicemail service with your telephone service provider, turn the COVM indicator on to have the NEW CALL light for that line flashing when there are messages waiting. If you do not subscribe to voicemail
  • Vtech 993 | User Manual - Page 28
    off If a NEW CALL light continues to flash when there are no messages on that line, you may have received a false signal from your telephone service provider. You can turn off the light manually. . Press ENTER to begin feature setup. 2. Press until the screen displays VOICE MESSAGE. 3. Press ENTER
  • Vtech 993 | User Manual - Page 29
    HOME AC=908 908-555-0100 calls 12:08 PM 12/26 SMITH, JOHN 5550100 CL06 L1 AREA CODES 908 HOME Telephone operation Feature setup Program home and local area codes Home area code is the area code for your telephone number. Most users dial the seven digits of a telephone number to make a call within
  • Vtech 993 | User Manual - Page 30
    Telephone operation Feature setup Program home and local area codes 6. When finished entering all of the area codes you need to program, press until the screen displays DONE. 7. Press ENTER. The screen displays CALL HISTORY. 8. Proceed to step 5 of Set call history on
  • Vtech 993 | User Manual - Page 31
    store calls in call history. . Press ENTER to begin feature setup. 2. Press until the screen displays CALLER ID. 3. Press ENTER. The screen displays AREA CODES. 4. Press until the screen displays CALL HISTORY and the current setting. 5. Press or to select between All Calls and No Calls. 6. When the
  • Vtech 993 | User Manual - Page 32
    ID with call waiting service from your telephone service provider, activate this feature in order to see call information for call waiting calls. . Press ENTER to begin feature setup. 2. Press until the screen displays CALLER ID. 3. Press ENTER. The screen displays AREA CODES. 4. Press until the
  • Vtech 993 | User Manual - Page 33
    SPEAKER. Dial the number within twenty seconds. To end a call, press SPEAKER again. NOTES: . If one line is in use, any calls made or answered on the other line will use the same mode (handset, speakerphone, or headset) already in use. 2. If you dial a telephone number with more than 16 digits, the
  • Vtech 993 | User Manual - Page 34
    button. Dial the number within twenty seconds. - OR - Press the LINE button for the desired line, then press HEADSET. Dial the number within twenty seconds. NOTE: If speakerphone is programmed as the default mode (See Set preferred mode on page 21), you must press HEADSET to activate the headset
  • Vtech 993 | User Manual - Page 35
    to increase the listening volume. Press VOLUME to decrease the listening volume. The speakerphone has eight volume levels. The handset and headset have four levels. There are the volume level. NOTE: The phone has a default distinctive ring tone for line 1 and line 2 which cannot be changed. 32
  • Vtech 993 | User Manual - Page 36
    in call history, or the last number reviewed in the directory, whichever is the most recent. It is shown on line 4 of the display. Handset To dial the displayed number, lift the handset, listen for the dial tone, then press ENTER. Speakerphone or headset To dial the displayed dial number, press
  • Vtech 993 | User Manual - Page 37
    other telephone rings or you cancel auto redial. It will activate the speakerphone to make auto redial calls. . While the telephone is on hook using the primary line selected or automatic line selection if it is turned on. (See Set the primary line on page 19 or Turn automatic line selection on or
  • Vtech 993 | User Manual - Page 38
    while the call is on hold. You can replace the handset in the cradle without disconnecting the line and the speakerphone or headset is automatically disabled. To release hold and return to the call: Press the LINE button for the call. The call will automatically be reconnected in the original mode
  • Vtech 993 | User Manual - Page 39
    or headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold will cancel Mute. Flash Use FLASH instead of the switchhook to activate telephone service provider subscriber services such as call waiting or three-way calling. NOTE: During a conference call
  • Vtech 993 | User Manual - Page 40
    quickly On On Flashing On On steadily Flashing MEANS: This line is selected for use or is the designated primary line. This line is in use. This line is on hold. This line is ringing. This telephone is muted. You are on a speakerphone call. This telephone is dialing an Auto Redial call. The
  • Vtech 993 | User Manual - Page 41
    One-touch operation (speed dial) One-touch (speed dial) This telephone has 18 one-touch locations for storing telephone numbers. You can store up to 24 digits in each location. The first nine locations can be accessed by using only the one-touch keys. To access the remaining nine locations, press
  • Vtech 993 | User Manual - Page 42
    displays PROGRAM. 3. Press ENTER. The cursor flashes on the screen. 4. Enter the phone number using the dial pad keys. - OR - Press (AUTO) REDIAL to copy . The first 16 characters appear on the second line and the next eight on the third line. You can press to backspace and delete previous characters
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    store the flash signal required for some special services as part of a dialing sequence. When entering Press ENTER. The screen displays VIEW on the top line. 5. Press the one-touch key. The screen the one-touch key for the entry to be reviewed. The screen displays LOWER MEMORY and the number
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    the Set preferred mode on page 21. If the preferred mode is Headset but no headset is connected, the number will be dialed using the speakerphone. Press and release a one-touch key. - OR - Press and release LOWER, then press the desired one-touch key. The number is dialed automatically and displayed
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    ONE TOUCH. 2. Press ENTER. The screen displays PROGRAM. 3. Press until the screen displays VIEW. 4. Press ENTER. The screen displays VIEW on the top line. 5. Press the one-touch key. The screen displays the number stored in that location. 6. Press or until the screen displays EDIT. Press ENTER
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    lower locations). To dial a number that is stored in both the upper and lower locations of a one-touch key: . Press one of the LINE keys to select a line, then lift the handset or press SPEAKER or press HEADSET (if a headset is connected). 2. Press the one-touch key for the number you stored
  • Vtech 993 | User Manual - Page 47
    DIRECTORY VIEW ENTRIES Directory Directory operation This telephone can store up to 100 names and telephone numbers in the directory. Names can be up to 16 characters and numbers can have 24 digits. Because directory entries are stored in alphabetical order, you may wish to enter names with the
  • Vtech 993 | User Manual - Page 48
    DIRECTORY ADD ENTRY Enter name ENTER NUMBER Directory Directory operation Store a name and number in the directory . Press DIR to begin working with the directory. 2. Press until the screen displays ADD ENTRY. 3. Press ENTER. The screen displays Enter name. 4. Use the dial pad keys and the chart
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    extension onto the screen. Press to move to the next character or add a space as -. Press to backspace. The number will appear on the second line of the screen when entering. 7. When finished entering the number, press ENTER to store the name and number in the directory. The screen briefly displays
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    press the dial pad key for the first character of the entry to be reviewed until the desired character is displayed. Then press or to scroll through the ENTER and start to edit the name using the dial pad keys. (See the instructions in Step 4 of Store a name and number in the directory on page 45
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    . Find the directory entry to be changed by following the directions under Review directory entries on page 47. 2. When the desired entry is displayed, character or add a space as a -. The number will appear on the second line of the screen when you enter it. 5. Press ENTER to store the new number
  • Vtech 993 | User Manual - Page 52
    4. Press ENTER to dial the number on the screen. The call is dialed in the mode (speakerphone or headset) programmed (see Set preferred mode on page 21) using the primary line programmed (see Set the primary line on page 19). - OR - Lift the handset or press SPEAKER or HEADSET, then press ENTER. The
  • Vtech 993 | User Manual - Page 53
    be used without subscribing to either caller ID or combined caller ID with call waiting service. There are fees for caller ID services. In addition, services may not be available in all areas. Depending on your service, you may see the caller's number or the caller's name and number. This product
  • Vtech 993 | User Manual - Page 54
    are included on the screen if sent by the caller's telephone service provider. The incoming line of the call also appears on screen (L2 in the above features work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. 2. If
  • Vtech 993 | User Manual - Page 55
    , press FLASH again. Message waiting and NEW CALL lights There is a NEW CALL light for each line. A NEW CALL light stays on when there is new or missed call information on that line. If you subscribe to a voicemail service, a NEW CALL light flashes when there are unretrieved messages waiting on that
  • Vtech 993 | User Manual - Page 56
    . Press CALL HISTORY. The screen displays the numbers of total calls and new calls in call history for each line. 2. Press CALL HISTORY again to exit the call history mode. Review records in call history in the order received . While the telephone is idle, press or . - OR - Press CALL HISTORY
  • Vtech 993 | User Manual - Page 57
    from call history CALL HISTORY L1 15 CLS 10 New L2 05 CLS 00 New ALL LINES Remove a specific call record from call history . Locate the call record to be deleted following the instructions under Review records in call history in the order received on page 53. 2. Press REMOVE. The screen displays
  • Vtech 993 | User Manual - Page 58
    DIAL ALTERNATE Call history Call history operation Dial a number from call history When reviewing call history records, you can dial a displayed telephone number. If you have already entered the home and local area codes as mentioned on page 26, the telephone numbers shown in the Call history
  • Vtech 993 | User Manual - Page 59
    added to DIR! Call history Call history operation Save a call history entry to the directory . Locate the desired call record to be saved (see Review records in call history on page 53). 2. Press ENTER. The screen displays DIAL. 3. Press until the screen displays COPY TO DIR. 4. Press ENTER to
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    call history in a one-touch location . Locate the call record to be saved (see Review records in call history on page 53). 2. Press ENTER. The screen displays DIAL. 3. 's number is unavailable. Out of Area The call information is out of area. Error Caller information cannot be recognized. 57
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    telephone to synchronize. • Disconnect the telephone base from the telephone line wall jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the telephone service provider. There is no dial tone. • First, try all the
  • Vtech 993 | User Manual - Page 62
    Appendix Troubleshooting • Eliminate any background noise. Noise from a television, radio, or same problem, the problem is in the telephone jack. Contact your telephone service provider (charges may apply). • The telephone line cord might be malfunctioning. Try installing a new telephone line cord
  • Vtech 993 | User Manual - Page 63
    Appendix Troubleshooting My calls cut in and out when I am using the telephone. • . If the calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply). • Do you have DSL service? If yes, you need to have a DSL filter
  • Vtech 993 | User Manual - Page 64
    ID during call waiting. Difficulty storing numbers in memory. Problems with LINE lights. • Make sure you subscribe to caller ID service with call waiting provided by the telephone service provider. • The caller may not be calling from an area which supports caller ID. • Both you and the caller
  • Vtech 993 | User Manual - Page 65
    Appendix Troubleshooting Speakerphone does not work. • If the other person cannot hear you, make sure the MUTE light is off. Power Failure is flashing. • Set the time and date following the directions in Set the time and date on page 22. - OR - • If you subscribe to caller ID service, the time
  • Vtech 993 | User Manual - Page 66
    servicing instructions that may appear in this user's manual area where gas is leaking. If this product line or power cords. Protect cords from damage or abrasion. • If this product does not operate normally, read Troubleshooting section on pages 58-62 of this user's manual. If you cannot solve the problem
  • Vtech 993 | User Manual - Page 67
    . The prongs are not designed to hold the plug in place if it is plugged into a ceiling or under-the-table/cabinet outlet. SAVE THESE INSTRUCTIONS 64
  • Vtech 993 | User Manual - Page 68
    An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see installation instructions in the user's manual. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your
  • Vtech 993 | User Manual - Page 69
    problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service can still dial the emergency number manually if the memory dialing feature does number: • You must remain on the line and briefly explain the reason for the
  • Vtech 993 | User Manual - Page 70
    Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device,
  • Vtech 993 | User Manual - Page 71
    or warranty service, and all questions about this product should be directed to: In the United States of America, call 1 (800) 222-3111 or visit www.telephones.att.com. and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
  • Vtech 993 | User Manual - Page 72
    or • PRODUCT to the extent that the problem is caused by use with non-AT&T service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user's manual
  • Vtech 993 | User Manual - Page 73
    Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include "valid proof of purchase" (
  • Vtech 993 | User Manual - Page 74
    Headset volume Ringer volume Auto speaker Primary line Automatic line selection Preferred mode Time and date Screen backlight Scroll rate COVM indicators Call history Repeat calls Caller ID/call waiting Language DEFAULT 5 minimum minimum 5 Off Line 1 On Speakerphone 12:00 AM, 1/01 On Medium Off
  • Vtech 993 | User Manual - Page 75
    Appendix General product care To keep your telephone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices which generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid
  • Vtech 993 | User Manual - Page 76
    Appendix Technical specifications Operating temperature: Power adapter input: Power adapter output: Backup battery: Headset jack: 32°F - 122°F (0°C - 50°C) AC 120V 60Hz AC 9V, 300mA Alkaline 9V 2.5mm, 32-150 ohm 73
  • Vtech 993 | User Manual - Page 77
    entry, 39, 45 ALS ON/OFF, 20 Area codes, 26 Auto speaker, 19 Auto redial, 34 Automatic line selection, 20 B Battery (optional), 3, 9, cord, 14 Handset jack, 14 Handset tab, 13 Headset, 16, 31 Hold, 35 Home area code, 26 I Important product information, 63-64 L Language, 29 Lower key, 38 M Memory,
  • Vtech 993 | User Manual - Page 78
    , 23 Scroll rate, 23 Spare battery (optional), 9 Speakerphone, 30-31, 62 Speed dial, 38-42 Switch lines, 35 T Telephone does not ring, 59 Telephone installation, 10 Telephone location, 8 Telephone operation, 17 Time and date, 22 Timer, 32 Troubleshooting, 58 V Voicemail, 24 Volume, 5, 32, 71 W WAIT
  • Vtech 993 | User Manual - Page 79
    www.telephones.att.com © 2008-2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 14 AT&T 02/10.
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User’s manual
993
Two-line speakerphone with
caller ID/call waiting