1993 Buick LeSabre Owner's Manual - Page 299

@ I Part 8 Customer Assistance Information Here you will find out how to contact Buickyou need assistance. This part also tells how to obtain service if you to publications and how report any safety defects. Part 8 includes: Customer Satisfaction ...297 Customer Assistance for Hearing/Speech Impaired...298 Reporting Safety Defects ...299 ServicePublications ...300 Customer Satisfaction Procedure Your satisfaction and goodwill important to your are dealer and Buick. Normally, problems with the sales any transaction or the operation your vehicle willbe of resolved by your dealer's Sales or Service Departments. Sometimes, however,despite the best intentions all of concerned, misunderstandings can occur. your If concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your problem with member of a dealership management. Complaints can often be quickly resolved at that level. the matterhas already If been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager.