1994 Cadillac Eldorado Owner's Manual - Page 368

For prompt assistance, please have following information available give the the to Consumer Relations Representative: Your name, address and home and business telephone numbers - Vehicle Identification Number (this is availablefrom the vehicle registration or title, or the plate attached to the top of the instrument panel andvisible left through the windshield.) Dealership name and location - Vehicle deliverydate and present mileage - Nature of concern In order give your inquiry to prompt attention, please call appropriate toll free the number listed. However, if wish you to write Cadillac, please send all correspondence to the respective United States, Canada or GM OverseasCentral Office address listed on the following page. When contacting Cadillac, please remember that your problem will likely be resolved in the dealership, using dealership facilities, equipment and personnel. That is why we suggest you followStep One first. CUSTOMER ASSISTANCEFOR THE HEARING OR SPEECH IMPAIRED To assist owners who have hearing difficulties, Cadillac has installed special equipment in its Coosumer Telecommunication Devices for the Deaf (TDD) accdss to a Relations Center. Any hearing or speech impaired customer who has ( by TDD or conventional teletypewriter " Y ) can communicate with Cadillac a dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830). STATE WT -Y ENFORCEMENT LAWS Laws in many states perniit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state tostate. T the extent allowed by state law, General Motors requires o written notification of any service difficulty you hav that you first provide us with experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided these laws. Yourwritten notification by for should be sent to the Cadillac Customer Relations Center. Please see Page XX the address.