2003 Cadillac Seville Owner's Manual - Page 372

The RRS AL!tcl line Pmgram Is an nut nf cnurt prngran? administered by the Council of Better Business Bureaus to settie automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB using the toll-free telephone number or write them at the following address: BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1 804 Telephone: 1-800-955-51 00 This program is available in all 50 states and the District C d g ~ b i a F l i n i h i l i h r is ! i ~ t e d y r r n h i o l n u . hlr qrnn v -"Y'-""Y mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. ""4 To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Off ices Cadillac encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Cadillac, the letter should be addressed to Cadillac's Customer Assistance Center. lrVl" Y"1 7-3