2009 Cadillac Escalade Owner's Manual - Page 264

Problem The auxiliary source is running but there is no picture or sound. Sometimes the wireless headphone audio cuts out or buzzes. I lost the remote and/or the headphones. The DVD is playing, but there is no picture or sound. Recommended Action Check that the RSE video screen is in the auxiliary source mode. Check the auxiliary input connections at both devices. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers or by using a cellular telephone in the vehicle. Check that the headphones are on correctly using the L (left) and R (right) on the headphones. See your dealer/retailer for assistance. Check that the RSE video screen is sourced to the DVD player. DVD Display Error Messages The DVD display error message depends on which radio the vehicle has. The video screen might display one of the following: Disc Load/Eject Error: Displays when there are disc load or eject problems. Disc Format Error: Displays if the disc is inserted with the disc label wrong side up, or if the disc is damaged. Disc Region Error: Displays, if the disc is not from a correct region. No Disc Inserted: Displays, if no disc is present when Z or DVD AUX is pressed on the radio. DVD Distortion Video distortion may occur when operating cellular phones, scanners, CB radios, Global Position Systems (GPS)*, two-way radios, mobile fax, or walkie talkies. It might be necessary to turn off the DVD player when operating one of these devices in or near the vehicle. *Excludes the OnStar® System. 3-96