2009 Cadillac Escalade Owner's Manual - Page 370

DVD Messages If Disc Read Error appears on the display and/or the DVD comes out, it could be for one of the following reasons: Care of Your CDs and DVDs If playing recorded media such as a CD or DVD, the sound quality may be reduced due to CD or DVD quality, the method of recording, the quality of the music that has been recorded, recording speed, max media recording speed, and the way the CD or DVD has been handled. There may be an increase in skipping, difficulty in finding tracks, and/or difficulty in loading and ejecting. If these problems occur, check the bottom surface of the CD or DVD. If the surface is damaged, such as cracked, broken, or scratched, it will not play properly. If the surface is soiled, see "Care of Your CDs and DVDs" in the Index of the vehicle's owner manual. If there is no apparent damage, try a known good CD or DVD. Notice: If a label is added to a CD or DVD, or more than one CD or DVD is inserted into the slot at a time, or an attempt is made to play scratched or damaged CDs or DVDs, the player could be damaged. While using the CD or DVD player, use only CDs or DVDs in good condition without any label, load one CD or DVD at a time, and keep the player and the loading slot free of foreign materials, liquids, and debris. • If a disc was inserted with an invalid or unknown format. • If the disc is not from a correct region. • If the map DVD disc was installed into the DVD audio/video slot. See "Installing the Map DVD" under Maps on page 4-15 for more information. • It is very hot. When the temperature returns to normal, the DVD should play. • You are driving on a very rough road. When the road becomes smoother, the DVD should play. • The DVD is dirty, scratched, wet, or upside down. • The air is very humid. If so, wait about an hour and try again. • There may have been a problem while burning the DVD. • The label may be caught in the DVD player. If the DVD is not playing correctly, for any other reason, try a known good DVD. If any error occurs repeatedly or if an error cannot be corrected, contact your dealer/retailer. 4-84