2011 Cadillac Escalade Owner's Manual - Page 526

13-10 . Customer Information Trip Interruption Benefits and Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment. Alternative Service: If assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Service. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Roadside Service (Mexico) Roadside Service is available 24 hours a day, 365 days of the year. For detailed information about Roadside Service, please see the brochure provided with your new vehicle or visit our website at: www.cadillac.com.mx. Navigate the site and click on "Asistencia en el Camino." E-mail correspondence should be sent to: [email protected]. To contact Roadside Service by phone, use the following numbers: Mexico 01-800-466-0805 United States 1-866-466-8906 Canada 1-800-268-6800 Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact the dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, the dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call the dealership, let them know this, and ask for instructions. If the dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day-repair. .