2014 Ford Focus Owner Manual Printing 1 - Page 368

SYNC® Issue I am having trouble connecting my device. 367 SYNC does not recognize my device when I turn on the car. Bluetooth audio does not stream. USB and media issues Possible Possible solution(s) cause(s) Possible device • Try turning off the device, malfunction. resetting the device or removing the device's battery, then trying again. • Make sure you are using the manufacturer's cable. • Make sure the USB cable is properly inserted into the device and the vehicle's USB port. • Make sure that the device does not have an auto-install program or active security settings. This is a device Make sure you are not leaving the limitation. device in your vehicle during very hot or cold temperatures. • This is a phone-dependent feature, OR • The device is not connected. • Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play. Make sure the device is connected to SYNC and that you have pressed play on your device. • Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class. SYNC does not recognize music that is on my device. 2014 Focus (foc) Owners Guide gf, 1st Printing, October 2012 USA (fus)