1993 GMC Jimmy Owner's Manual - Page 352

Customer Assistance Information In order to fileaclaim,youwillhavetoprovideyournameandaddress,the andastatementofthe vehicle identification number (VIN) ofyourvehicle; try tohelpresolveyourdispute nature ofyourcomplaint.BBBstaffmay throughmediation. If mediationisnotsuccessful,or if youdonotwishto participate in mediation,eligiblecustomersmaypresenttheircasetoan impartial third-party arbitrator at an informal hearing. The arbitrator will render adecision in yourcase,whichyoumayacceptorreject. If youaccepta validarbitratordecision,GM will beboundbythatdecision.Theentiredispute 40 daysfromthetimeyoufile settlementprocessshouldordinarilytakeabout 47 days if youdidnot yourcomplainttothetimeadecisionisrendered(or first contact your dealer,or GMC Truck), Weencourageyoutousethisprogrambefore or instead of resorting to the courts.Webelieve it offersadvantagesovercourts in most jurisdictions because it isfast,free of charge,andinformal(lawyersarenotusually if youchoose). present,althoughyoumayretainoneatyourexpense Arbitratorsmakedecisionsbasedontheprincipals of fairnessandequity, anc arenotrequiredtoduplicatethefunctionsofcourtsbystrictlyapplyingstate or federallaw. If youwishtogo to court,however,we do notrequirethat LINE* unlessstatelawprovides youfirstfileaclaimwithBBBAUTO i youare f otherwise.Whateveryourpreferencemaybe,rememberthat LINE, youcanstill go tocourt unhappywiththeresultsofBBBAUTO GM butnotonyou,unlessyou becauseanarbitrator'sdecisionisbindingon accept it. Eligibility is limited by vehicleagelmlleageandotherfactors.Forfurther 1-800-955-5100. Youmay informationconcerning theprogram,calltheBBBat CustomerRelationsManager. also call, GMC Truck's *Somestatesmayrequirethatyou file aclaimwithBBBAUTO resorting to state-operated procedures (including court). LINE before Reporting Safety Defects to the United States Government , I youbelievethatyourvehiclehasadefectwhichcouldcauseacrashor f couldcauseinjuryordeath,youshouldimmediatelyinformtheNational HighwayTrafficSafetyAdministration(NHTSA), in additiontonotifyingGeneral Motors. If NHTSAreceivessimilarcomplaints, it mayopenaninvestigation,and if it finds that a safety defect exists in agroup of vehicles, it may order a recall andremedycampaign.However,NHTSAcannotbecomeinvolved in individual problemsbetweenyou,yourdealer, or GeneralMotors. 8-4