1994 GMC Suburban Owner's Manual - Page 366

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and GMC Truck. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales orService Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership orthe General Manager. STEP TWO - If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact your GMC Truck Consumer Relations Manager by calling 1-800-GMC-TRUCK ( 1-800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-13 15. In all other overseas locations, contact GM North American Export Sales in Canada by calling 1-4 16-644-4 1 12. As of October 4, 1993, call 1-905-64441 12. For prompt assistance, please have the following information available to give the Customer Assistance Manager: Your name, address, home and business telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, if you wish to write GMC Truck, write to: GMC Truck Customer Assistance 3 1 E. Judson Street 1607-04 Pontiac, MI 48342-2230 Refer to your Warranty and Owner Information booklet for addresses of Canadian and GM overseas offices. When contacting GMCTruck, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, 8-2