1995 GMC Jimmy Owner's Manual - Page 360

To file a claim, you will be askedto provide your name and address, your Vehicle Identification Number (VIN), and statement of the nature of your a complaint. Eligibility is limited by vehicle age and mileage, andother factors. We prefer you utilize theCustomer Satisfaction Procedure before you resort to AUTO LINE, butyou may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and GMC Truck. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present theircase to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision.The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the GMC Truck Customer Assistance Center at 1-800-GMC-TRUCK ( 1-800-462-8782). REPORTING SAFETY DEFECTSTO THE UNITED STATES GOVERNMENT If you believe that your vehicle has defect which could cause a crash or a could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open investigation, and if an it finds that a safety defect exists in a group of vehicles, it mayorder a recall in and remedy campaign, However, NHTSA cannot become involved individual problems between you, your dealer, General Motors. or To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) write to: or NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-4