2003 Lexus GS 430 User Guide 2 - Page 10

IF YOU NEED ASSISTANCE W A R R A N T Y BBB AUTO LINE's decision is binding on Lexus but not on you. Lexus must comply with the decision shortly after it is rendered, usually within 30 days. BBB AUTO LINE will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner. Are there limits to the scope of BBB AUTO LINE decisions? What other recourse do I have? If you are dissatisfied with the arbitrator's decision or Lexus' compliance, you may pursue any other legal remedies available to you, including small claims court. You should be aware that BBB AUTO LINE findings are admissible as evidence in any legal proceedings concerning your vehicle. Is BBB AUTO LINE subject to change? BBB AUTO LINE decisions do not include: Attorney fees Punitive damages Multiple damages Consequential damages, other than incidental damages to which you may be entitled under law This information about BBB AUTO LINE is correct as of the date of printing. However, the program may be changed without notice. For the most current information, call BBB AUTO LINE at (800) 955-5100 or the Lexus Customer Satisfaction Department at (800) 255-3987. 13 I n t r o d u c t i o n