2011 Lexus IS 250 Warranty and Services Guide

2011 Lexus IS 250 Manual

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  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 1
    2011 IS 250, IS 250C WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 2
    AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
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    . Welcome to the Lexus family! Scheduled Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. See page 44 for details. Dealership Service Department: Your service department is committed to helping you keep your Lexus performing at its best. Your
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    TABLE OF CONTENTS OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service ...4 Second Scheduled Maintenance Service ...4 Loaner Vehicle ...5 Travel Protection ...5 Roadside Assistance ...6 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle
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    Introduction The Importance of Scheduled Maintenance ...39. Maintenance and Lexus Warranty Coverage ...40 Lexus Dealership Service ...4 1 General Maintenance and Regular Use ...42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...44 Special Operating Conditions
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    Features" section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special
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    • Reset maintenance reminder light • Rotate tires • Visually inspect brake pads, calipers and rotors • Check installation of driver's floor mat • Road-test vehicle If you do the majority of your driving under certain special operating conditions, additional items are included in this service. See
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    Services Provided • Roadside services such as battery jump-start, tire change, fuel delivery, vehicle extrication and towing in case of minor accident. • Towing to the nearest Lexus 's-side corner of the dashboard, under the window) • Owner's name and home address • Vehicle license plate number •
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    on the odometer when you took delivery of your Lexus. This mileage is a result of the comprehensive process used to ensure Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help you select the plan that's best for you. Body
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    Genuine Lexus Parts exclusively in the repair of Lexus vehicles. can also access a service utility replacement mechanical key. If a Lexus dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. Keeping the Key Safe Replacing
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    problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner mileage • Name of your selling and servicing Lexus
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    state. See the Lemon Law Guide for specific requirements applicable in your state. reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus
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    Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle's in-service form and mail it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling NCDS at (866
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    make, model, VIN, mileage and date of purchase. problem. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus area office for response. At the request of either party or the arbitrators, NCDS may schedule arbitrator(s) will review the applicable
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    replacement of your vehicle. The decision of the arbitrator(s) is binding on Lexus but not on you. Lexus contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner the Dispute Settlement Program subject to change? The information in this booklet about the
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    of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 39 describes your vehicle's maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to
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    WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15
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    be made by the servicing Lexus dealership and/or Lexus. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Note: Lexus remanufactured parts meet or exceed all factory standards for safety, quality and reliability. Multiple Warranty Conditions
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    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state.
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    and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus, subject to the
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    • Alteration or tampering, including installation of non-Genuine Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road debris (including stone
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    ; and replacement of worn wiper blades, brake pads/linings and clutch linings. Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined. *Lexus provides the first two scheduled maintenance services at no
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    Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus does not authorize any person , see the appropriate page of the Lemon Law Guide located in your vehicle. WARRANTY 21 Your Warranties in Detail
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    (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage. Under the terms of the Emission Performance Warranty and federal regulations, Lexus will make all necessary repairs if
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    WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body WARRANTY - Other components Air Induction
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    • Fuel filler cap • Fuel tank • Vapor liquid separator Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • EGR valve Other Parts Used in Systems Listed • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80
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    FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or
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    EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage
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    performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual instructions for proper maintenance and use, Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance
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    ). The California Air Resources Board (CARB) and Lexus are pleased to explain the emission control system warranty for your 2011 vehicle. In maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine
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    is defective, the part will be repaired or replaced by Lexus. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus recommends that you
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    in-service date, whichever occurs first. Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Injector • Throttle body Air Induction System • Intake manifold and intake air surge tank Catalyst System • Exhaust front pipe (including catalytic converter) • Exhaust
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    CALIFORNIA EMISSION CONTROL WARRANTY MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure
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    fails a smog-check test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an autho rized Lexus dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage
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    emission warranty coverage, please follow the steps described on pages 9-10. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in Detail 33
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    vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for
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    of service, mileage at time of service and a description of service performed and/or parts installed. For your convenience, maintenance logs are included in the "Maintenance Information" section of this guide. If you sell your vehicle, you should give your maintenance records to the new owner. Lexus
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    parts. However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle's exact specifications
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    the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the
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    WARRANTY SERVICE labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts unless
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    THE IMPORTANCE OF SCHEDULED MAINTENANCE Regular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle's resale value. This section of the Warranty and Services Guide is designed to help you make sure your
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    date of service, mileage at time of service and a description of service and/or parts installation performed. The maintenance logs in this booklet are a good place to record this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Lexus will not
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    ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 44
    REGULAR USE In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the "Maintenance" section of the Owner's Manual for a detailed description of
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 45
    GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with
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    primarily under any of the conditions noted, you should replace the engine oil and oil filter every six months or 5,000 miles. Some of these special operating conditions require other maintenance items; these items are indicated in each maintenance chart. MAINTENANCE 44 Scheduled Maintenance Log
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    Features" section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 48
    charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership. Your complimentary service will include these items: • Replace engine oil with 0W-20 oil; replace oil filter • Reset maintenance reminder light • Rotate tires
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    SCHEDULED MAINTENANCE LOG NOTES MAINTENANCE Scheduled Maintenance Log 47
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    maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. 2This service is complimentary when performed by an authorized Lexus dealership. 3Applies to models with same size front and rear tires and wheels. 48 Scheduled Maintenance
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    operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Inspect engine air filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log 49
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 50 Scheduled Maintenance Log
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    SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires1 J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Inspect the following: ___Axle shaft boots ___Ball
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 52 Scheduled Maintenance Log
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    operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Inspect engine air filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log 53
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 54 Scheduled Maintenance Log
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    SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Replace spark plugs1 J Reset maintenance reminder light J Inspect the
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 56 Scheduled Maintenance Log
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    operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Inspect engine air filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log 57
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 58 Scheduled Maintenance Log
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    SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Reset maintenance reminder light J Inspect the following: ___Axle shaft boots
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 60 Scheduled Maintenance Log
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    operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Inspect engine air filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log 61
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    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 62 Scheduled Maintenance Log
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    SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Replace spark plugs1 J Inspect the following: ___Axle shaft boots ___Ball
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 66
    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 64 Scheduled Maintenance Log
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    operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Inspect engine air filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log 65
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 68
    ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and wheels. 66 Scheduled Maintenance Log
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    SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace engine coolant (see page 69) J Replace Smart Key battery J Reset maintenance reminder light J
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 70
    by a qualified technician. For further information on maintenance services that you can perform yourself, see the maintenance sections of your Owner's Manual. Air Conditioner Filter Clean or replace at specified intervals. More frequent cleaning or replacement may be required when driving in dusty
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 71
    and clean if necessary. Also check the hose connection for corrosion or other conditions. A qualified technician should perform these operations. Note: Initial replacement is at 120 months/100,000 miles. Replace every 60 months/50,000 miles thereafter. MAINTENANCE 69 Scheduled Maintenance Log
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    cold weather. If SAE 0W-20 is not available, SAE 5W-20 may be used; however, it must be replaced with SAE 0W-20 at the next oil change. See your Lexus dealer for oil specifically formulated for your vehicle's engine. For instructions on how to reset the reminder light, refer to your Owner's Manual
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 73
    replacement of the transmission fluid are not required, and there is no dipstick on the transmission. Any repairs that require adding or replacing fluid should be performed by a qualified technician following procedures in Lexus service and repair publications. MAINTENANCE 71 Scheduled Maintenance
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    VEHICLE IDENTIFICATION Model Body style In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log
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    services Maintenance services ...4, 45-46 Other services ...5-6 Differential oil ...48-67*, 69 Dispute resolution ...9-13, 21 Drive belt ...48-67*, 69 Driver's floor mat ...48-67*, 69 Emergency repairs ...37-38 Engine air filter ...48-67*, 69 Engine coolant ...42, 48-67*, 69 Engine oil and filter
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    ...39 Maintenance intervals ...44 Scheduled maintenance log ...48-67 Where to obtain maintenance ...inside front cover, 35, 41 INDEX 74 Manual transmission ...70 Nuts and bolts on chassis ...48-67*, 70 Oil change ...48-67*, 70 Owner responsibilities ...25, 29, 31, 35-38 Parts replacement ...7, 16
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    28-33 Corrosion perforation ...19 Coverages at a glance ...15 Federal Emission Control ...22-27 General provisions ...16-17 Powertrain ...18 Restraint systems ...18 Tires ...34 Towing ...19 What is not covered ...17, 19-21, 23, 30 INDEX *See scheduled maintenance log for maintenance interval. 75
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    NOTES 76
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    Form Check one: J Same owner, name and/or address changed J Same owner, additional driver who should receive product/safety updates J New owner, purchased vehicle used from a Lexus dealership on this date: J New owner, purchased vehicle used from other than a Lexus dealership on this date: Today
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 80
  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 81
    Form Check one: J Same owner, name and/or address changed J Same owner, additional driver who should receive product/safety updates J New owner, purchased vehicle used from a Lexus dealership on this date: J New owner, purchased vehicle used from other than a Lexus dealership on this date: Today
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  • 2011 Lexus IS 250 | Warranty and Services Guide - Page 84
    THE PURSUIT OF PERFECTION. 00505-11WSG-IS250 Cert no. SCS-COC-001023 7/10
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2011
IS250, IS250C
WARRANTY AND SERVICES GUIDE
OwnerAmenities
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WarrantyInformation
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MaintenanceRequirements