2012 Lexus IS 350 Warranty and Services Guide

2012 Lexus IS 350 Manual

2012 Lexus IS 350 manual content summary:

  • 2012 Lexus IS 350 | Warranty and Services Guide - Page 1
    201 2 IS 350, IS 350C, IS F WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
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    and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987. IMPORTANT BRAKE INFORMATION: IS F The IS F features high-friction front and rear
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    Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. See page 46 for details. Dealership Service Department: Your service department is committed to helping you keep your Lexus performing at its best. Your dealer will provide you with the department
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    Assistance ...5 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...10 The Lexus Commitment ...15 Warranty Coverages at a Glance ...16 Your
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    The Importance of Scheduled Maintenance ...4 1. Maintenance and Lexus Warranty Coverage ...42 Lexus Dealership Service ...43 General Maintenance and Regular Use ...44 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...46 Complimentary First Scheduled Maintenance
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    Road-test vehicle Second Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first, and includes these items: • Replace engine oil and oil filter
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    or unsafe to drive when you are more than 100 miles from home. • Your vehicle's malfunction is caused by a warranty-covered condition. • Repairs will take longer than eight hours to complete. To obtain reimbursement for rental car and lodging expenses, contact a Lexus dealership service consultant
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    provider to arrive. Additional Coverage After your roadside assistance coverage expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800) 25
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    Quality Control You may have noticed a few miles on the odometer when you took delivery of your Lexus. This mileage is a result of the your vehicle require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help you
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    to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. The Smart Key Your Lexus vehicle was made with two "Smart Keys" and an aluminum key and used to operate the driver's door lock, the glove box lock and the trunk lock (if equipped). 8 Other
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    OTHER BENEFITS AND ASSISTANCE AMENITIES Keeping the Key Safe Replacing a Smart Key may be costly. We advise you to keep a spare Smart Key and the key-number plate in a safe place. If you record the key number in more than one place, do not record it in a way that can be easily identified and
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    Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or located inside the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and
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    Lemon Laws of your state. See the Lemon Law Guide for specific requirements applicable in your state. However, by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle will it cost? The service is provided at no cost to you. It is part of Lexus' effort to promptly and
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    Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle's in-service form and mail it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling NCDS at (866
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    or remedy you believe would resolve your problem. If you are seeking reimbursement for repairs all relevant evidence is admissible. You and a Lexus representative will present both sides of the case to testimony and documents, the arbitrator(s) will review the applicable legal standards and render
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    and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle. The decision of the arbitrator(s) is binding on Lexus but not on you. Lexus must comply with the decision shortly after it is rendered, usually within 30 days of your acceptance of the decision. NCDS will
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    delivers world-class luxury and performance, along with an unparalleled commitment from Lexus to ensuring your satisfaction. You can be confident - as we are - that you'll enjoy owning your Lexus as much as you enjoy driving it. This section of the Warranty and Services Guide describes the terms of
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    WARRANTY COVERAGES AT A GLANCE WARRANTY 16 Introduction
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    service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to 2012 model-year Lexus IS 350, IS 350C Warranty or Emission Performance Warranty, is governed
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    GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied
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    Covered" on pages 20-21. Coverage is for 72 months or 70,000 miles, whichever occurs first. Engine Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. This warranty covers repairs
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    Owner's Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road debris ( Service Procedures and Specifications - Body" in the Owner's Manual. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Lexus
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    tear. Maintenance Expense* Normal maintenance services such as engine tune-ups; replacement of fluids and filters; lubrication; cleaning and polishing; and the loss of pay or revenue. WARRANTY *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your
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    Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus does not authorize any person , see the appropriate page of the Lemon Law Guide located in your vehicle. WARRANTY 22 Your Warranties in Detail
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    Warranty, Lexus provides coverage of four years or 50,000 miles, whichever Performance Warranty and federal regulations, Lexus will make all necessary repairs if both of the following occur: • Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test
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    System • Compressor • Condenser • Evaporator • Associated parts Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. 24 Your Warranties in Detail
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    System • Charcoal canister • Diaphragm valve • Fuel filler cap Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other and valves 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. *Warranted until first required maintenance under terms
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    responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus
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    IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance
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    control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual. 4)Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of
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    and Lexus are pleased to explain the emission control system warranty for your 2012 fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus
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    1) For three years or 50,000 miles, whichever occurs first: • If your vehicle fails a smog-check test, all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part
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    The parts listed here are covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. Air Conditioning System • A/C tube and accessory • A/C tube and accessory O-ring • Compressor on IS 350, IS 350C • Compressor with pulley on IS F WHAT IS NOT COVERED These
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    Crankcase Ventilation System • Oil drain pipe on IS F • Oil return pipe on IS F Other Parts Used in Systems Listed • Transmission solenoid on IS 350, IS 350C You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty
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    performance and maintain the quality built into your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing Lexus Parts. IF YOUR VEHICLE FAILS A SMOG-CHECK TEST If your vehicle fails a smog-check test, you may make a claim under the Emission Performance
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    dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus' provisions for emergency warranty repairs. See page 38 for details. IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission
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    come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer
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    AND MAINTENANCE GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner's Manual and the "Maintenance Information" section of this guide. You should keep detailed records of vehicle maintenance, since under some
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    are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle's exact specifications. Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically to
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    repair publications. If your vehicle is inoperable or unsafe to drive and there is no Lexus dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are
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    OBTAINING WARRANTY SERVICE warranted parts at the manufacturer's suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for
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    OBTAINING WARRANTY SERVICE NOTES WARRANTY 40 Your Responsibilities
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    MAINTENANCE Regular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle's resale value. This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper
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    are not covered under warranty. Maintenance and repair services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs. However, damage or
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    ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987
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    Manual for a detailed description of inspection procedures. After a Car Wash • Check installation of driver's floor mat When Cleaning the Interior Every 30 Days At least once every 30 days, perform these inspections: • Check engine oil level using the dipstick • Visually check engine coolant
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    GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with
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    to obtain maintenance every six months. Complimentary First Scheduled Maintenance Service: 30 Days or 1,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at 30 days or 1,000 miles, whichever occurs first, and includes the items listed in the
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    LOG 30 Days or 1,000 Miles Complimentary First Scheduled Maintenance Service J Inspect body/chassis J Check for fluid leaks J Check installation of driver's floor mat J Road-test vehicle J Program Lexus Personalized Settings, if requested What are Lexus Personalized Settings? Your vehicle
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    oil and oil filter; reset reminder light J Rotate tires 2 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads
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    LOG 18 Months or 15,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires 2 J Clean air conditioner filter J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft
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    30 Months or 25,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (IS 350 AWD) ___Fuel lines and connections, fuel tank band
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    42 Months or 35,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    MAINTENANCE LOG 54 Months or 45,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Clean air conditioner filter J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft
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    66 Months or 55,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    IS 350 AWD) ___Transmission for signs of leakage J Replace rear differential oil (IS F) J Replace Smart Key battery J Replace spark plugs 2 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive
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    78 Months or 65,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    MAINTENANCE LOG 90 Months or 75,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Clean air conditioner filter J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft
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    102 Months or 85,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    for signs of leakage (IS 350 AWD) ___Transmission for signs of leakage J Replace Smart Key battery J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    114 Months or 95,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    LOG 126 Months or 105,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Clean air conditioner filter J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft
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    ,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Inspect engine coolant (see page 69) J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under
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    (IS 350 AWD) ___Transmission for signs of leakage J Replace rear differential oil (IS F) J Replace Smart Key battery J Replace spark plugs2 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive
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    Months or 125,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions
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    LOG 162 Months or 135,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Clean air conditioner filter J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft
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    ,000 Miles J Replace engine oil and oil filter; reset reminder light J Rotate tires1 J Inspect engine coolant (see page 69) J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under
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    (IS 350 AWD) ___Transmission for signs of leakage J Replace engine coolant (see page 69) J Replace Smart Key battery J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under
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    Manual. Air Conditioner Filter Clean or replace at specified intervals. More frequent cleaning or replacement may be required when driving in dusty conditions, heavy traffic areas, urban areas, desert areas or dirt roads. Refer to your Owner's Manual for service the hood and doors, and underneath the
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    Owner's Manual for fluid specifications. For ISF, replace rear differential oil at specified intervals. Drive Belt Inspect for cracks, excessive wear and oiliness. Check the belt tension and adjust if necessary. Replace the belt if it is damaged. Driver's Floor Mat • Only use the driver's floor mat
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    every 60 months/50,000 miles thereafter. Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to your Owner's Manual. These models are equipped with a replaceable oil-filter element and oil-filter
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    . A qualified technician should perform this operation. Steering Linkage full-size wheel. These sensors do not require periodic maintenance. When a sensor's long-life lithium battery becomes discharged, the battery should be replaced by a qualified technician following procedures in Lexus service
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    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log
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    Maintenance services ...4, 46-47 Other services ...5-6 Differential oil ...48-67*, 69 Dispute resolution ...10-14, 22 Drive belt ...48-67*, 69 Driver's floor mat ...48-67*, 69 Emergency repairs ...38-39 Engine air filter ...48-67*, 69 Engine coolant ...44, 48-67*, 69 Engine oil and oil filter ...44
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    48-67*, 70 Oil change ...48-67*, 70 Owner responsibilities ...26, 30, 32, 36-39 Parts replacement ...7, 17, 26, 33, 37 Pre-delivery service ...1 Quality control ...7 Rack and pinion assembly ...48-67*, 70 Road test ...48-67*, 70 Roadside assistance ...1, 5-6 Service agreements ...7 Service history
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    Steering linkage and boots ...48-67*, 71 Timing chain ...71 Tire inspections ...44 Tire rotation ...48-67*, 71 Tire-pressure warning sensors ...71 Tires, warranty coverage ...35 Transfer case ...48-67*, 71 Transmission ...48-67*, 71 Travel protection ...5 Warranty coverages Basic ...19 California
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    NOTES 76
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    If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer
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    THE PURSUIT OF PERFECTION. 00505-12WSG-IS350 8/11
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2012
IS 350, IS 350C, IS F
WARRANTYANDSERVICESGUIDE
OwnerAmenities
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WarrantyInformation
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MaintenanceRequirements