2012 Lexus IS 350 Warranty and Services Guide - Page 12
2012 Lexus IS 350 Manual
Page 12 highlights
IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step. Step 2 If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). In Canada, call (800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. You may also write to us at: Lexus Customer Satisfaction Department P.O. Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following information: • 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers WARRANTY 10 Introduction