1998 Lincoln Navigator Customer Assistance Guide 1st Printing - Page 2

If you need service GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your vehicle. Ford strongly recommends taking your vehicle to the selling dealership because they have a vested interest in your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with original equipment reliability. If you are not satisfied with the service you receive at the dealership, speak with the service manager. If you are still not satisfied, speak with the owner or general manager of the dealership. In most cases, your concern will be resolved at this level. Away from home If you are away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Lincoln Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, Michigan 48243 1-800-521-4140 (TDD for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is located • the year and make of your vehicle • the date of vehicle purchase • the current mileage of your vehicle 2