2002 Lincoln Town Car Warranty Guide 2nd Printing
2002 Lincoln Town Car Manual
2002 Lincoln Town Car manual content summary:
- 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 1
dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer Relationship Center. In the United States: Ford Motor Company - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 2
- 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 3
LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) Transportation Assistance 5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES Quick Reference - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 4
Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT LAWS 11. IMPORTANT INFORMATION ABOUT TOWN CAR LIMOUSINE CONVERSIONS - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 5
, but you may also take your vehicle to another Ford Motor Company dealership authorized to service Lincoln vehicles. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 6
of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for parts have limited warranty coverage if replacement is needed 2 - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 7
and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 8
Federalized Territories, or Canada. If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle , or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 9
3. The new vehicle limited warranty for your 2002-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific pages 13-24. NOTE: If you are an eligible U.S. owner and have a warranty concern unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page 26). 5 - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 10
Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER* SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 4/50,000 5/50,000 5/UNLIMITED * Certain parts also are covered for 3 years or 36,000 miles (whichever occurs first) if replacement is needed because of normal wear - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 11
• clutch disc • engine belts and hoses • brake pads and linings • wiper blades Your New Vehicle Limited Warranty does not cover the replacement of any other parts not listed above if required due to the failure caused by normal wear and tear. Other items or conditions that are not covered by the - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 12
safety belts and air bag Supplemental Restraint System (SRS) against defects and is not the result of usage and/or environmental conditions, paint damage is covered under the terms of the vehicle leaves Ford's control • non-Ford parts installed after the vehicle leaves Ford's control. For example, - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 13
the emissions systems, or with other parts that affect these systems • disconnecting or parts and labor needed to maintain the vehicle. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are oil changes oils, lubricants, other fluids oil/air filters - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 14
Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts caused by installation of non-Ford parts • vehicles that have ever been 28). • any other Lincoln vehicles that are converted in service or 12,000 miles, whichever - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 15
units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. TRANSPORTATION ASSISTANCE Alternate transportation in the form of shuttle service, service loaner, or a rental car allowance is - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 16
addition to the New Vehicle Limited Warranty. Refer to the warranty Addendum Card that was given to you when you took delivery of your 2002-Model Lincoln Limousine for details of the Lincoln Limousine Limited Warranty. See page 28 for additional details about the 418 Limousine Builder's Package 12 - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 17
EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 4/50,000 8/80,000 2/24,000 8/80,000 * Catalytic converters, electronic emissions control unit, and onboard emissions diagnostic device (required 8 years/80,000 mile coverage per the Clean Air Act) For full details on - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 18
occurs first). This is an extension of the federal requirement that calls for coverage of two years/24,000 not be charged for repair, replacement, or adjustment of defective emissions-related parts listed under whichever occurs first), if you meet the conditions listed below in this section. Under - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 19
repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 20
until : (a) the first replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Lincoln dealer maintains a complete list of parts covered by emissions - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 21
7/70,000 3/50,000 * These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. For full details about coverage under California requirements for emissions control, see: ¬ Defects - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 22
and adjustments will be made by Ford to ensure that your Lincoln passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short-term emission control - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 23
State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, California 91731-2990 WHAT IS COVERED? The parts listed on page 20 are covered by the long-term Emissions Defect Warranty that applies to every California 2002-model Lincoln vehicle. Your Lincoln dealer - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 24
COVERAGE FOR 2002-MODEL LINCOLN VEHICLES UNDER LONG-TERM DEFECTS WARRANTY (Coverage for Up to 7 Years/70,000 Miles, Whichever First Occurs) Part Name Anti-Lock Brake System (ABS) Module Cam Timing Assembly Catalytic Converter Exhaust Manifold-Left Exhaust Manifold-Right Exhaust Manifold Gasket - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 25
with components on the List of Parts. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 26
your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 27
parts that are replaced; and (b) the labor charges parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 28
for the cost of repairing any emission failures caused by non-Ford parts that have not been ''certified'' by the EPA. PROPER MAINTENANCE instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 29
Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is an extended service contract backed by Ford Motor Company or Ford Motor Service where ESP repairs are authorized.) This information is subject to change. Ask your dealer for complete details about Ford ESP coverage. - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 30
certain state laws. This dispute handling procedure is not required prior to enforcing state-created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. HOW DOES THE BOARD WORK? The Dispute Settlement Board offers a voluntary, free - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 31
owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires In other states, where not specifically required by state law, Ford Motor Company requests - 2002 Lincoln Town Car | Warranty Guide 2nd Printing - Page 32
in a Gross Vehicle Weight Rating (GVWR) exceeding 7,100 pounds. If a Lincoln Town Car limousine is NOT equipped with the Limousine Builder's Package (418) then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions Warranties may
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
 |
 |
Your satisfaction is our #1 goal. If you have questions or concerns with your
vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager
or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Lincoln Customer Relationship Center.
In the United States:
Ford Motor Company
Lincoln Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-mail: [email protected]