2011 Lincoln Town Car Warranty Guide 3rd Printing
2011 Lincoln Town Car Manual
2011 Lincoln Town Car manual content summary:
- 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 1
Lincoln 2011 Model Year (except Hybrid) Warranty Guide - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 2
service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing 1555 Fairlane Drive Fairlane Business LINCOLN Fax: 971-4-3327299 [email protected] website: www.me.lincoln.com In Canada: Lincoln Centre Ford Motor Company of Canada - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 3
- 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 4
Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations and Disclaimers Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 5
Explanation Of California Emissions Warranties Coverage for 2011-Model Vehicles What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 6
apply to your 2011-model Lincoln vehicle. If you bought a previously owned 2011-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems (pages 16 - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 7
used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Scheduled Maintenance Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 8
the tax must be paid by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 9
Ford to provide similar accommodations to other owners of similar vehicles. As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 10
in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 11
Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 12
, any such liability shall terminate. Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 10-14. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 13
nature of the charges to any Ford Motor Company dealership for refund consideration. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford. In certain instances, Ford may authorize repairs at other than - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 14
. Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle's Powertrain components are covered for six years or 70,000 miles, whichever occurs first. The extended coverage applies to the Engine: all internal lubricated parts, cylinder - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 15
and Navigator L (17L Package) for four years or 100,000 miles (whichever occurs first). This coverage begins on the Warranty Start Date and is in addition to the new Vehicle Limited Warranty. Refer to the warranty addendum card that was given to you when you took delivery of your 2011-model Lincoln - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 16
the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example, but not limited to exhaust and intake systems) • the installation or use of - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 17
Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 18
to be a Љtotal lossЉ by an insurance company; this will void the New Vehicle Limited Warranty • converted Town Car limousine, funeral coach or hearses that are not equipped with the Limousine Builder's Package (418 or 419) Option or if the wheel base is extended beyond 120 inches or if the Gross - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 19
(GVWR) exceeds 9,900 pounds. See important information about Navigator L Limousine conversions (page 32). • Any other Lincoln vehicles that are converted to limousines or funeral coaches. This will void the New Vehicle Limited Warranty. See important information about conversions (page 32). 14 - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 20
Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 21
provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 16) ➡ Emissions Performance Warranty (pages 17-18) ➡ What is Covered? (pages - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 22
with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet. 17 - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 23
use your vehicle.) • Your vehicle has not been tampered with, misused, or abused. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converter, electronic engine control - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 24
Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Secondary Air Injection System • Spark Control Components • Spark Plugs and Ignition Wires • Exhaust Pipe (Manifold to • Thermostat Catalyst) • Throttle Body Assembly (MFI) • Fuel Filler Cap and Neck - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 25
, sensors and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on a certain recommended maintenance schedule: These parts remain under warranty until : (a) the first replacement time that is specified in your Owner Guide and the - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 26
with the regulations of the California Air Resources Board. This coverage is in addition to the Federal Emission warranties (page 17). Vehicles Eligible for California Emission Warranty Coverage California emission warranty coverage applies if your vehicle meets the following two requirements - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 27
26) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2011-model vehicle. In California, new motor vehicles must be designed, built, and - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 28
is defective, the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities: As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford Motor Company - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 29
IS COVERED? If the parts on the following list contain they are covered by defect warranties: • Air Flow Sensor • • Air/Fuel Feedback Control • System and Sensors • • Air Induction System • Altitude Compensation System • • Catalytic Converter • • Electronic Engine Control Unit (ECU)* • • Electronic - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 30
FOR 2011 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY (Coverage for up to 7 years/70,000 miles, whichever first cccurs) MKS, MKT, MKX, MKZ, Town Car, Navigator Engine Size 3.7L 4.6L X X X(1) X X X X X X X(2) X(3) X(1) Part Name Catalytic Converter Cam Timing Assembly Variable Camshaft Timing Kit - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 31
, fuel lines, and wiring harnesses that are used with components on the List of Parts. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 32
warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford Motor Company will reimburse you for the cost of these warranty repairs including diagnosis, if you take the - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 33
. To have repairs made under this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 34
your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company). They provide: • benefits during the warranty period - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 35
) AUTO LINE Program (U.S. Only) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 36
10. State warranty enforcement laws These state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 37
If a Lincoln Town Car or Navigator L limousine and funeral coach or hearse is NOT equipped with the Limousine Package or it is equipped with the Limousine Package but its wheelbase is extended beyond its limitations or its GVWR exceeds the weight limitations, then the New Vehicle Limited warranty is - 2011 Lincoln Town Car | Warranty Guide 3rd Printing - Page 38
October 2010 Third Printing Warranty Guide Lincoln Litho in U.S.A. lincolnowner.com www.ford.ca BW1J 19T201 CA
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Lincoln
2011 Model Year
(except Hybrid)
Warranty
Guide