1996 Mercury Cougar Owner's Manual - Page 211

What is the Review Process? Your application will be reviewed and if it is determined to be eligible, you will receive an acknowledgment indicating the file number assigned to your application and the local Board address. At the same time, your dealer and Ford Motor Company representative are asked to submit statements. To review your case properly, the Board needs the following information: u legible copies of all documents and u the year, make, model, and vehicle identification number maintenance or repair orders that relate to the case u the date you bought your vehicle u the date of repair and the mileage at the time of repair u the current mileage u the name of the dealer who sold you the vehicle or who serviced your vehicle complaint u a brief description of your unresolved 212