1995 Pontiac Grand Prix Owner's Manual - Page 334

7 Section 8 Customer Assistance Information Here you willfind out how to contact Pontiac if you need assistance. This section also tells you how to obtain service publications and how toreport any safety defects. This section includes information on: The Customer Satisfaction Procedure, CustomerAssistance for Hearing or Speech Impaired, BBB Auto Line Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service Publications. STEP ONE -- Discuss your concern with member of a dealership management. Normally,concerns can be quickly resolved at that level. I the matter has already f been reviewed withthe Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American ExportSales in Canada by calling 1-905-644-4112. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern wi.th the sales transaction or the operation of your vehiclewill be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should betaken: 8-1