2010 Toyota Highlander Warranty, Maitenance, Services Guide
2010 Toyota Highlander Manual
2010 Toyota Highlander manual content summary:
- 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
HIGHLANDER HIGHLANDER HYBRID HYBRID 2 0 0 1 1 0 0 2 WARRANTY& & WARRANTY MAINTENANCEGUIDE GUIDE MAINTENANCE www.toyota.com www.toyota.com if your name or address has changed if your name or address has changed Check one: Check one: or you purchased your toyota as a or you purchased your toyota - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
attached to high-voltage to high-voltage parts. parts. DoDo notnot electric shock and even fatal injury. touch touch or attempt or attempt to remove to remove or replace or replace any any high-voltage high-voltage (orange-colored) (orange-colored) wiring wiring and and connectors. connectors. avoid - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
2010 (HHV) 2010 (HHV) T hank you for purchasing a Toyota vehicle. We know you have many options when considering which vehicle to buy, and we appreciate your decision to select Toyota. We want you to enjoy owning your Toyota as much as you enjoy driving services available for your vehicle, - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the valet key or aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 7 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem To request that your case be reviewed through the program, complete the servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
arbitration program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2010 model year Highlander Hybrid vehicles distributed by Toyota - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
, transaxle mounts, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Hybrid System Warranty This warranty covers repairs needed to correct defects in materials or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
"Corrosion Prevention and Appearance Care" in the Owner's Manual. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 28. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads ; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
Federal Emission Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages 17-18 have coverage of eight years or 80 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction System • Intake manifold and intake air surge tank Catalyst System - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
main relay and battery current sensor Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
indicated in the Owner's Manual and this booklet. Toyota covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2010 vehicle. In California, new motor - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
24 is defective, the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Injector • Throttle body Air Induction System • Intake manifold and intake air - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
Emission Control Warranty MAINTENANCE Hybrid System • Battery control module (battery voltage sensor)* • Hybrid battery* • Hybrid control module (power management control module)* • Hybrid vehicle relay (including electric vehicle junction box and system main relay) • Inverter with converter - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
and present a copy of the smog-check test report. Also, take your maintenance records in case they systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
can be confident you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices and any parts that were removed from the vehicle. You will be - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed by you or - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
service and parts, dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
these additional maintenance services if you drive primarily under any of the special operating conditions indicated. If you drive only occasionally under these Љ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
or dusty roads: Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
chassis and body Driving while towing: Replace automatic transmission fluid Replace front differential oil Replace rear differential oil Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
or dusty roads: Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 6 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after engine oil replacement. Perform these service items only if you drive primarily - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
the Owner's Manual. Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. Brake Linings/Drums and Brake Pads/Discs Check the - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
oil grade and viscosity, refer to the Owner's Manual. Engine/Inverter Coolant Drain the cooling system and refill with an ethylene-glycol type coolant. Inspect hoses and connections for corrosion and leaks. Tighten connections and replace parts when necessary. A qualified technician should perform - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
problem wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation MAINTENANCE Tires should be rotated according to the instructions in the Owner's Manual - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2010 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log