Acer Aspire Z3170 Acer Aspire Z3170 and Z3171 Desktop Service Guide
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- Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 1
Acer AZ3170/AZ3171 SERVICEGUIDE - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 2
ii - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 3
SOP for SHELL 2-23 DMI Tool Utilities 2-26 LAN EEPROM Utilities 2-31 CHAPTER 3 System Disassembly and Assembly Recommended Equipment 3-5 Pre-disassembly Procedure 3-5 Disassembly Process 3-6 Disassembly Flowchart 3-7 Removing the Stand 3-9 Removing the Rear Cover 3-11 Removing the HDD 3-15 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 4
Removing the TV Tuner 3-27 Removing the WLAN 3-29 Removing the Touchpad Control Board 3-30 Removing the Speaker 3-31 Removing the Heatsink 3-32 Removing the CPU 3-34 Removing the System FAN 3-36 Removing the Motherboard 3-38 Removing the Left & Right Foot Stand (Power LED 3-42 Removing the - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 5
CHAPTER 4 Troubleshooting Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3 Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-10 Calibration SOP of - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 6
1-iv - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 7
CHAPTER 1 Hardware Specifications - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 8
Features 1-3 Quick Specification 1-3 Chassis Specification 1-7 Motherboard Specification 1-10 System Tour 1-15 M/B Placement 1-20 Jumper Setting 1-22 Block Diagram 1-23 1-2 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 9
E8 3800 QC 2.4G 4M 65W Chipset 0 AMD A75 FCH Memory 0 Dual-channel 1066/1333/1600 MHz DDR3 SO-DIMM support: Up to 8 GB per memory module Graphics 0 Discrete graphic cards supported (Microsoft DirectX 11) AT1 Radeon™ HD6570 AT1 Radeon™ HD6450 Display 0 21.5" Full HD 1920 x 1080 resolution, high - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 10
Webcam: 1.3 MP stand-alone webcam with 1280 x 1024 resolution TV-tuner 0 Acer TV-tuner options: Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial) Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems Committee) TV-tuner I/O: RF - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 11
OSD buttons Side Source selection PC / HDMI-in button Software Fooz Kids Wild Tangent Touch WW Acer Edition (Touch) Wild Tangent WW Acer Edition (non-Touch) Skype AUPEO Bing Bar BingSetup Internet Explorer 9 Acer Clear.fi Client Acer Clear.fi TouchCam(Touch) YouCam (non-Touch) Nero 10 Essentials - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 12
Shortcut McAfee Internet Security Suite WW McAfee Virus Definitions Acer Identity Card Acer Registration Acer Updater Acer eRecovery Management Hotkey Utility v2.5 OOBE Offer Acer Edition Welcome Center clear.fi Tutorial Acer Accessory Store Netflix shortcut eBay Shortcut 2009 Accessories 0 Wireless - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 13
MB or HDMI in port) Rear I/O Connector 0 1 HDMI-in connector 1 HDMI-out connector 4 USB 2.0 connectors 1 DC in jack 1 RJ45 connector (support Giga LAN) 1SPDIF Connector (optional) Motherboard Mounting Feature 0 Features for mounting 190*230mm2 motherboard Power Supply Mounting Feature - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 14
Acoustic Criteria 0 Operating mode: 35 dBA or under (under Windows OS) Idle mode: 28 dBA or under (under Windows OS), please refer to Acer test summary for details Must Follow DT ATX acoustic Engineering RFW V1.2 in Appendix Shock & Vibration Test Criteria 0 Operating frequency 5 ~ 350 Hz - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 15
5Hz @ 0.0001 g^2/Hz to 20Hz @ 0.01 g^2/Hz (slope up) 20Hz to 500 Hz @ 0.01g^2/Hz(flat) Acceleration 2.20 g RMS Test Axis: 3 axes Test Time: 10 minutes (per axis; total 3 axes) Vibration Packaged Frequency 5 ~ 300 Hz 0.015 g^2/Hz from 5 to 40 Hz Sloping to 0.00015 g^2/Hz @ 500 Hz( - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 16
HDMI 1.4a Certificate fee paid by MB vendor Brand Logo 0 "Acer Inc" logo Printed on the PCB PCB 0 6 layers Processor 0 Socket SB: AMD A75 FCH Design Criteria: Should meet AMD A75 platform design guide Should meet AMD BIOS specification Super I/O: ITE 8772 Memory 0 Socket - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 17
memory size DDR III memory module On-Board Graphic Solution 0 HD Graphics Support Support for Cool'n'Quiet via FID/VID change. Support for AMD PowerNow! Dual Graphcis technology HDMI outpout is required to test with Acer monitor with HDMI port in AVLC. 1 HDMI-in port 1 HDMI-out port - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 18
solution) S/N ratio: 90 dB at rear output jack Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker spec Follow Realtek audio design: (for front DB jack detection issue) Jack Detection Resistor are located near Codec IC Noise will bypass by Jack Detection Resistor - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 19
Linear mode control for CPU/System/North bridge FAN separately by individual sensor PWM function should cover ACPI mode and non-ACPI mode Support thermal shutdown mechanism System LED Definition 0 Power State LED S0 Blue Steady S3 Amber Steady S4/S5 Off Storage State LED N/A Current - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 20
Speaker Connector 1 3Pin CIR header (support RC6/RCMM code table) 1 Power in (adapter proposed by ODM) 1 SPDIF-out connector (optional) Acer Hardware spec 0 Please follow: Acer Hardware validation request Acer Mother Board EE Design Request Acer VGA SI validation SOP 1-14 Hardware - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 21
System Tour 0 Table 1-1. Front View No Icon Item 1 IR Port 2 Webcam 3 Speaker 4 Power button Description Port to receive IR signal Web camera for video communication Deliver stereo audio output Turns the computer on and off. Hardware Specifications and Configurations 1-15 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 22
Table 1-2. Left View No Icon Item 1 3 in 1 Card Reader 2 USB 3.0 ports Description Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS) Connects to USB 3.0 devices (e.g., USB mouse, USB camera). 3 mini B-CAS Card JP SKU only Reader 4 USB 3.0 ports Connects to USB 3.0 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 23
Table 1-3. Right View No Icon Item 1 Optical drive 2 LCD signal source selection switch Description Internal optical drive; accepts CDs or DVDs. Switch the LCD signal source selection from MB or HDMI in port. Hardware Specifications and Configurations 1-17 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 24
). 4 USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 5 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 6 HDMI port Supports high definition digital video connections. 1-18 Hardware Specifications and Configurations - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 25
Table 1-4. Rear View No Icon Item 7 DC-In Jack Description Connects to AC adapter. 8 Vesa mount hole Can hang the computer on the wall by fixing the vesa mount Hardware Specifications and Configurations 1-19 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 26
M/B Placement 0 1-20 Hardware Specifications and Configurations - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 27
Table 1-5. No Label 1 CPU socket 3 PCIE x16 Description FM1 CPU socket PCIE x16 slot No Label 2 DIMM 4 Camera 5 LCD LCD connector 6 converter 7 3D scalar 3D scalar connector 8 Key Pad (reserved) 9 CPU fan CPU fan connector 10 SATA PWR 11 Front Panel Front Panel - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 28
Jumper Setting 0 This section explains how to have the correct configuration for jumper setting on the mainboard. When setting the jumpers, ensure that the jumpers are placed on the correct pins. Internal header pin definition 0 1-22 Hardware Specifications and Configurations - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 29
Block Diagram 0 Hardware Specifications and Configurations 1-23 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 30
1-24 Hardware Specifications and Configurations - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 31
CHAPTER 2 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 32
CMOS Setup Utility 2-3 Entering CMOS setup 2-4 Navigating Through the Setup Utility 2-4 BIOS Setup Utility 2-5 AMI UEFI BIOS Flash SOP for DOS 2-15 AMI UEFI BIOS Flash SOP for Windows 2-19 AMI UEFI BIOS Flash SOP for SHELL 2-23 DMI Tool Utilities 2-26 LAN EEPROM Utilities 2-31 2-2 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 33
after you close the Setup. NOTE: NOTE: CMOS Setup Utility will be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screen shots used in this guide display default system values. These values may not be the same those found in your system. System Utilities 2-3 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 34
-configurable. Enter key-Display a submenu screen. NOTE: NOTE: Availability of submenu screen is indicated by a(>). Esc-If you press this key: On one of the primary menu screens, the Exit menu displays. On a submenu screen, the previous screen displays. When you are making selections from - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 35
BIOS Setup Utility 0 Main 0 Table 2-1. Parameter Description System BIOS Version and Build Date of BIOS installed on the system. Processor Intel series, Core Frequency and Count of CPU installed on the system. Memory Total size of system memory installed on the system. Product Name - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 36
Advanced 0 Advanced -> Miscellaneous 0 2-6 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 37
XD Bit System Utilities Description Intel EIST (Enhanced Intel Speed Step Technology) function support. XD can prevent certain classes of malicious buffer overflow attacks when combined with a supporting OS. (Windows XP SP2, SUSE Linux 9.2, RedHat Enterprise 3 Update) Options Disabled/Enabled - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 38
128MB/256MB/Ma ximum Advanced -> Integrated Peripherals 0 Table 2-4. Parameter Onboard SATA Controller Onboard SATA Mode Onboard USB Controller Legacy USB Support Description Onboard SATA Controller. Onboard SATA Mode. [Native IDE] IDE mode. [AHCI] AHCI mode. Enabled/Disabled All USB Devices - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 39
Table 2-4. Parameter USB Storage Emulation Onboard Audio Controller Onboard LAN Controller Onboard LAN Option ROM Description USB Storage Emulation. Enabled/Disabled Onboard Audio Controller. Enabled/Disabled Onboard LAN Controller. Enabled/Disabled Onboard LAN Option ROM. Options Auto/Floppy/Hard - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 40
USB KB/Mouse Restore On AC Power Loss Description Default set as [S3(STR)] Enabled/Disabled Deep Power Off Mode. Enabled/Disabled RTC Wake up Support. Enabled/Disabled Power On by PCIE Devices. Enabled/Disabled USB Keyboard/Mouse to generate a wake event for S3. Specify what state to go to when - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 41
: Information only. Change Supervisor Password Valid Keys: (1)a-z (A-Z) non case sensitive. (2)0, 1-9 (3)11 special keys 4)Key pad: 0-9 support and */-+. (5 special keys) (5)Only support scan code. Options Not Installed/Installed Not Installed/Installed [Press Enter] System Utilities 2-11 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 42
Table 2-7. Parameter Change User Password Boot Sector Virus Protection Description This item is available if supervisor password is installed. If clear supervisor password, user password should also be cleared. All setup items will be view-only except user password item if login with user password, - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 43
Table 2-8. Parameter 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device 5th Boot Device EFI Device Priority Hard Disk Drive Priority Optical Disk Drive Priority Removable Device Priority Network Device Priority Quiet Boot Halt On Description Default set as [EFI Device]. Default set as - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 44
Exit 0 Table 2-9. Parameter Save & Exit Setup Discard Changes and Exit Setup Save Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings Description Exit system setup after saving the changes Exit system setup without saving any changes. Save Changes - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 45
folder under BIOS folder. 5. Flash Method. - For end-user only. Currently, all ODMs should NOT use it to flash SBIOS. It will cause unexpected problem since some BIOS block data maybe different between old and new BIOS. - It will keep DMI and setup settings. - QTC team can simulate user's behavior - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 46
NOTE: NOTE: The AFUEFI tool version is by case. NOTE: NOTE: The command is by case. 2) After finishing flashing BIOS, please don't execute any programs and reboot the system directly. 3) When system reboot, please press "Del" to enter BIOS Setup. 4) In Exit page, select "Load Default Settings" and - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 47
5) Select "Yes" and press "Enter" key. 6) Select "Save & Exit Setup" and press "Enter" key. 7) Select "Yes" and press "Enter" key. System Utilities 2-17 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 48
8) Flash BIOS is finished. 2-18 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 49
AMI UEFI BIOS Flash SOP for Windows 0 1. Copy BIOS folder (ex: Boston-AAHD3-AG_D06 folder) under OS Desktop. 2. In BIOS folder, select WIN folder and execute "BIOS_WIN.bat" file. Please make sure the AFUWIN.exe tool version is 2.36 or later. 3. Press "Yes" to continue flashing BIOS. System - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 50
NOTE: NOTE: The AFUWIN tool version is by case. 4. After finishing flashing BIOS, please don't execute any programs and reboot the system directly. 5. When system reboot, please press "Del" to enter BIOS Setup. 6. In Exit page, select "Load Default Settings" and press "Enter" key. 7. Select "Yes" - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 51
8. Select "Save & Exit Setup" and press "Enter" key. 9. Select "Yes" and press "Enter" key. System Utilities 2-21 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 52
10. Flash BIOS is finished. 2-22 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 53
AMI UEFI BIOS Flash SOP for SHELL 0 1.Please make a SHELL bootable device. 2.Copy BIOS folder into SHELL bootable device. 3.Boot to SHELL mode. 4.Type flash command as below: afushell64.efi Filename.rom /p /b /n /r 5.Please make sure the SHELL tool version is same as release note requirement. 6. - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 54
9.Select "Yes" and press "Enter" key. 10.Select "Save & Exit Setup" and press "Enter" key. 2-24 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 55
11.Select "Yes" and press "Enter" key. 12.Flash BIOS is finished. System Utilities 2-25 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 56
DMI Tool Utilities 0 1. Please make a DOS bootable device. 2. Copy DMI_TOOL folder into the DOS bootable device. 3. Boot to DOS mode and enter DMI_TOOL folder. 4. Update DMI Method. 1) Edit and execute batch file ZX4451.bat (ZX4450.bat for non-touch) to update DMI data. For Example: 2-26 System - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 57
After finish update DMI data, please reboot the system. 2) Execute AMIDEDOS.EXE to update DMI data. - Please check "Help" for each command. System Utilities 2-27 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 58
2-28 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 59
NOTE: NOTE: A command without parameter means it is a read command. NOTE: NOTE: A command with necessary parameter means it is a write command. Here show you the CMD which in commonly used. - If you want to Read/Write System manufacture in Type 1, use the CMD SM. [Read Command] AMIDEDOS /SM [Write - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 60
[Read Command] AMIDEDOS /SP [Write Command] AMIDEDOS /SP "ZX4451" NOTE: NOTE: ZX4450 (non-Touch)/ ZX4451 (Touch) - If you want to Read/Write System Family in Type 1, use the CMD SF. [Read Command] AMIDEDOS /SF [Write Command] AMIDEDOS /SF "Gateway Desktop" - If you want to Read/Write Baseboard - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 61
LAN EEPROM Utilities 0 To write the MAC address, 1. Create a DOS bootable USB HDD. 2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer. 3. Reboot the computer and press F12 during the boot sequence to enter the setup menu. 4. Select the Boot menu item and move the - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 62
2-32 System Utilities - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 63
CHAPTER 3 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 64
Recommended Equipment 3-5 Pre-disassembly Procedure 3-5 Disassembly Process 3-6 Disassembly Flowchart 3-7 Removing the Stand 3-9 Removing the Rear Cover 3-11 Removing the HDD 3-15 Removing the Converter Board 3-16 Removing the ODD 3-17 Removing the Camera 3- - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 65
Replacing the HDD 3-86 Replacing the Converter Board 3-88 Replacing the TV Tuner 3-91 Replacing the Heatsink 3-93 Replacing the Motherboard Shielding 3-95 Replacing the Rear Cover 3-97 Replacing the Stand 3-99 Thermal Pad location on base pan 3-101 Thermal Pad location on different VGA card - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 66
3-4 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 67
and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Recommended Equipment 0 To disassemble the computer, the following tools are suggested: Wrist grounding strap and conductive mat for preventing - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 68
(P) 7 #6-32*3.6+3.8L 4 M2*2L (K) 4 M4*6L (B) 4 M2*4L (K) 4 M3*4L+5.1 (X) 4 M4*8L (F) 3 M3*4L (B) 2 Quantity 0 Acer Part Number 86.GBL0U.001 86.U6N0U.005 86.U6N0U.008 86.U6N0U.001 86.U6N0U.007 86.U6N0U.003 86.U6N0U.009 86.U6Q0U.001 86.U6N0U.006 3-6 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 69
Disassembly Flowchart 0 Removing the Bluetooth Removing the HDD Removing the ODD Removing the Memory Removing the Display Card Removing the Stand & Right Foot Stand (Power LED) Removing the Base Pan Removing the TV Tuner Removing the LCD Removing the IR System Disassembly and Assembly 3-7 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 70
Removing the Base Pan M3X5L (B) Removing the LCD M3X5L (B) M3*4L (B) Quantity 3 7 1 4 1 4 2 2 9 Acer Part Number 86.U6Q0U.001 86.U6N0U.005 86.GBL0U.001 86.U6N0U.008 86.GBL0U.001 86.U6N0U.001 86.GBL0U.001 86. 86.GBL0U.001 4 86.GBL0U.001 2 86.U6N0U.006 3-8 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 71
Removing the Stand 0 Press the latch which arrow pointed at and remove the hinge cover System Disassembly and Assembly 3-9 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 72
Unscrew 3 screws to remove the stand ID Size M4*8L (F) Quantity 3 Screw Type 3-10 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 73
Removing the Rear Cover 0 Unscrew 7 screws ID Size M3*8.0L (P) Quantity 7 Screw Type System Disassembly and Assembly 3-11 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 74
First, open one top side, then open the other top side. 3-12 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 75
Open the low side. System Disassembly and Assembly 3-13 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 76
Above photo shows below parts after removing the rear cover: 1. HDD 2. ODD 3. Converter board 4. Camera 5. OSD board 6. Motherboard shielding 7. System fan 8. Touchpad 3-14 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 77
Removing the HDD 0 1. Unscrew 1 screw. 2. Remove the HDD module (with bracket) in the direction as indicated by the arrow Table 3-3. ID Size M3X5L (B) Quantity 1 Screw Type System Disassembly and Assembly 3-15 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 78
Removing the Converter Board 0 Unplug the cables and unscrew 2 screws Remove the converter board. Table 3-4. ID Size M3X5L (B) 2 Quantity Screw Type NOTE: NOTE: Also remove the mylar. 3-16 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 79
Removing the ODD 0 1. Unscrew 1 screw. 2. Remove the ODD module (with bracket) in the direction as indicated by the arrow. Table 3-5. ID Size M3X5L (B) Quantity 1 Screw Type System Disassembly and Assembly 3-17 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 80
Removing the Camera 0 Remove the mylar 1. Unlock the latch and take out camera with cable 2. Remove the camera (and unplug the cable). 3-18 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 81
Removing the OSD Board 0 Unplug the cable and unscrew 2 screws to take out OSD board Table 3-6. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-19 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 82
Removing the Bluetooth 0 Unplug the BT cable Unlock the latch and remove the buletooth card 3-20 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 83
Removing the Motherboard Shielding 0 Unscrew the 9 screws. Table 3-7. ID Size M3X5L (B) Quantity 9 Screw Type System Disassembly and Assembly 3-21 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 84
Remove the motherboard shielding in the direction as indicated by the arrow. 3-22 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 85
Removing the Display Card 0 Unplug the DVI cable. System Disassembly and Assembly 3-23 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 86
Unlock the 2 VGA locks. Remove the display card in the direction as indicated by the arrow. 3-24 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 87
Above photo shows below parts after removing the display card: 1. Memory 2. TV tuner 3. WLAN 4. Heatsink 5. Speaker System Disassembly and Assembly 3-25 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 88
Removing the Memory 0 1. Unlock the upper memory connector 2. Remove the upper memory 3. Unlock the lower memory connector 4. Remove the lower memory 3-26 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 89
Removing the TV Tuner 0 1. Unscrew 1 screw Table 3-8. ID Size M3X5L (B) Quantity 1 Screw Type 2. Remove the touchpad control board cover in the direction as indicated by the arrow System Disassembly and Assembly 3-27 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 90
Unplug the SATA cable & TV tuner cable, unscrew 2 screws Table 3-9. ID Size M2*4L (K) Quantity 2 Screw Type Remove the TV tuner in the direction as indicated by the arrow 3-28 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 91
Removing the WLAN 0 1. Unplug the WLAN cables, unscrew 2 screws Table 3-10. ID Size M2*4L (K) Quantity 2 Screw Type 2. Remove the WLAN in the direction as indicated by the arrow System Disassembly and Assembly 3-29 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 92
Removing the Touchpad Control Board 0 Unplug the cables, unscrew 2 screws Table 3-11. ID Size M3X5L (B) Quantity 2 Screw Type 3-30 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 93
Removing the Speaker 0 Unplug the cable and unscrew 4 screws, then remove the speaker in the direction as indicated by the arrow Table 3-12. ID Size M3*4L+5.1 (X) Quantity 4 Screw Type System Disassembly and Assembly 3-31 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 94
Removing the Heatsink 0 Uncover the mylar and unscrew 5 screws. Table 3-13. ID Size M3X5L (B) Quantity 1 N/A 4 Screw Type 3-32 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 95
Remove the heatsink in the direction as indicated by the arrow. System Disassembly and Assembly 3-33 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 96
Removing the CPU 0 Open the latch and move it in the direction as indicated by the arrow 3-34 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 97
Remove the CPU System Disassembly and Assembly 3-35 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 98
Removing the System FAN 0 Unscrew 4 screws to remove the system fan cover Table 3-14. ID Size M4*6L(K) Quantity 4 Screw Type 3-36 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 99
Unscrew 3 screws to remove the system fan Table 3-15. ID Size M3X5L (B) Quantity 3 Screw Type System Disassembly and Assembly 3-37 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 100
module connector 5. LCD connector 6. Converter connector 7. 3D scalar connector 8. Key Pad connector 9. CPU fan connector 10. SATA Power connector 11. Front Panel connector 3-38 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 101
. RTC battery 20. SPI header 21. LPC Debug header Unscrew 2 screws to remove the VGA bracket Table 3-16. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-39 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 102
Unscrew 6 screws to remove the motherboard. Table 3-17. ID Size M3X5L (B) Quantity 6 Screw Type 3-40 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 103
System Disassembly and Assembly 3-41 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 104
Removing the Left & Right Foot Stand (Power LED) 0 Unscrew 2 screws to remove the left foot stand. Table 3-18. ID Size M3X5L (B) Quantity 2 Screw Type Unscrew 2 screws to take out switch holder 3-42 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 105
Table 3-19. ID Size M3X5L (B) Quantity 2 Screw Type Unscrew 2 screws to remove the right foot stand. Table 3-20. ID Size M3X5L (B) Quantity 4 Screw Type System Disassembly and Assembly 3-43 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 106
Removing the Base Pan 0 1. Unlock the latch 2. Unplug the LVDS cable Unscrew 8 screws. 3-44 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 107
Table 3-21. ID Size M3X5L (B) Quantity 8 Screw Type Unlock the latch which marked in red. NOTE: NOTE: LCD power cannot be removed now, be careful, do not damage it. System Disassembly and Assembly 3-45 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 108
Remove the base pan in the direction as indicated by the arrow 3-46 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 109
Removing the IR 0 Remove the IR (with cable) in the direction as indicated by the arrow. System Disassembly and Assembly 3-47 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 110
Removing the LCD 0 Unscrew 4 screws Table 3-22. ID Size M3X5L (B) Quantity 4 Screw Type 3-48 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 111
Unplug the LCD power cable Take out the LCD with bracket System Disassembly and Assembly 3-49 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 112
Remove the LCD one side bracket Unscrew 2 screws. then remove another bracket Table 3-23. ID Size M3*4L (B) Quantity 2 Screw Type 3-50 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 113
3-24. Main screw list Screw M3X5L (B) 61 M3*8.0L (P) 7 #6-32*3.6+3.8L 4 M2*2L (K) 4 M4*6L (B) 4 M2*4L (K) 4 M3*4L+5.1 (X) 4 M4*8L (F) 3 M3*4L (B) 2 Quantity 0 Acer Part Number 86.GBL0U.001 86.U6N0U.005 86.U6N0U.008 86.U6N0U.001 86.U6N0U.007 86.U6N0U.003 86.U6N0U.009 86.U6Q0U. - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 114
Converter Board Replacing the HDD Replacing the Heatsink Replacing the TV Tuner Replacing the Motherboard Shielding Replacing the Rear Cover Replacing the Stand 3-52 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 115
#6-32*3.6+3.8L Replacing the Rear Cover M3*8.0L (P) Replacing the Stand M4*8L (F) Quantity 4 2 11 16 Acer Part Number 86.GBL0U.001 86.U6N0U.006 86.GBL0U.001 86.GBL0U.001 4 86.U6N0U.007 3 86.GBL0U 001 4 86.U6N0U.008 7 86.U6N0U.005 3 86.U6Q0U.001 System Disassembly and Assembly 3-53 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 116
Replacing the LCD 0 Install the LCD one side bracket and screw it. Table 3-26. ID Size M3*4L (B) Quantity 2 Screw Type Install another LCD bracket 3-54 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 117
Install the LCD on the top bezel Screw 4 screws to fix the LCD on top bezel. Table 3-27. ID Size M3X5L (B) Quantity 4 Screw Type System Disassembly and Assembly 3-55 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 118
4. Plug the LCD power cable NOTE: NOTE: Be careful that do not plug it on backward 3-56 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 119
Replacing the IR 0 Install the IR (with cable) in the direction as indicated by the arrow. System Disassembly and Assembly 3-57 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 120
Replacing the Base Pan 0 Install the base pan on the LCD NOTE: NOTE: When installing, through the LCD power cable above location 3-58 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 121
Lock all the latch Plug the LVDS cable System Disassembly and Assembly 3-59 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 122
Screw 8 screws to fix it. Table 3-28. ID Size M3X5L (B) Quantity 8 Screw Type 3-60 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 123
Replacing the Left & Right Foot Stand (Power LED) 0 Screw 4 screws to fix right foot stand Table 3-29. ID Size M3X5L (B) Quantity 4 Screw Type Screw 2 screws to fix the switch holder System Disassembly and Assembly 3-61 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 124
Table 3-30. ID Size M3X5L (B) Quantity 2 Screw Type Screw 2 screws to fix the left foot stand. Table 3-31. ID Size M3X5L (B) Quantity 2 Screw Type 3-62 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 125
Replacing the Motherboard 0 Screw 6 screws to fix the motherboard Table 3-32. ID Size M3X5L (B) Quantity 6 Screw Type System Disassembly and Assembly 3-63 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 126
Screw 2 screws to fix the VGA bracket. Table 3-33. ID Size M3X5L (B) 2 Quantity Screw Type 3-64 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 127
8. Key Pad connector 9. CPU fan connector 10. SATA Power connector 11. Front Panel connector 12. Bluetooth connector 13. Touch Panel connector 14. IR connector System Disassembly and Assembly 3-65 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 128
15. Speaker connector 16. BIOS_WP Header 17. Clear CMOS Header 18. SATA connector 19. RTC battery 20. SPI header 21. LPC Debug header 3-66 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 129
Replacing the System FAN 0 1. Screw 3 screws to fix system fan Table 3-34. ID Size M3X5L (B) Quantity 3 Screw Type System Disassembly and Assembly 3-67 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 130
2. Plug the fan cable to the Fan port on the MB. Arrange the cable as indicated by the line. 3. Screw 4 screws to fix system fan cover 3-68 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 131
Table 3-35. ID Size M4*6L(K) Quantity 4 Screw Type System Disassembly and Assembly 3-69 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 132
Replacing the CPU 0 Install the CPU, notice the direction. Press the CPU to ensure that installation is strictly. 3-70 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 133
Lock the latch in the direction as indicated by the arrow. System Disassembly and Assembly 3-71 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 134
Replacing the Memory 0 1. Instal the lower memory 2. Instal the upper memory 3-72 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 135
Replacing the WLAN 0 1.Arrange the WLAN cable as above pictures, refer to the indicated red lines, make notice of the latches to fix the cables.And then attach mylar as indicated. 2. Install the WLAN card, and screw 2 screws to fix it. System Disassembly and Assembly 3-73 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 136
Table 3-36. ID Size M2*4L (K) Quantity 2 Screw Type 3. Plug the WLAN cables,refer to the indicated red circle. 3-74 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 137
Replacing the Display Card 0 Install the display card in the direction as indicated by the arrow. System Disassembly and Assembly 3-75 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 138
Plug the DVI cable and lock 2 VGA locks. 3-76 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 139
Replacing the Speaker 0 1. attach the mesh as the picture shown. 2. Install the speaker in the direction as indicated by the arrow and screw 4 screws to fix it. Table 3-37. ID Size M3*4L+5.1 (X) Quantity 4 Screw Type System Disassembly and Assembly 3-77 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 140
3. Arrange the speaker cable as indicated by the line, then attach the mylar to fix the two cables. NOTE: NOTE: Be careful that the IR cable is also need to plug to the IR port here as the picture. 3-78 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 141
Replacing the OSD Board 0 Plug the cable and screw 2 screws to fix the OSD board Be note of the OSD cable arrangment, just refer to the indicated line. Table 3-38. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-79 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 142
Type Then you need to plug the power cable, just refer as the picture indicated. Attach the mylar to fix the power cable. 3-80 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 143
Replacing the Bluetooth 0 Lock the Bluetooth card by latch in the direction as indicated by the arrow Plug the cable. System Disassembly and Assembly 3-81 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 144
Replacing the Camera 0 Plug the cable and lock the latch to fix the camera Arrange the cable as indicated by the line, fix it on VGA bracket by 2 mylares. 3-82 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 145
Attach the mylar to cover the camera. System Disassembly and Assembly 3-83 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 146
Replacing the ODD 0 1. Install the ODD module (with bracket) in the direction as indicated by the arrow. 2. Screw 1 screw to fix it. Table 3-40. ID Size M3X5L (B) Quantity 1 Screw Type 3-84 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 147
SATA cable as indicated by red line, also take care that the SATA cable should be fixed by the latch whrer the arrow indicates. System Disassembly and Assembly 3-85 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 148
Replacing the HDD 0 1. Install the HDD module (with bracket) in the direction as indicated by the arrow. 2. Screw 1 screw to fix it. Table 3-41. ID Size M3X5L (B) Quantity 1 Screw Type 3-86 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 149
3.plug the HDD&ODD power cable as the picture reference, don't forget to use the latch to fix the cable. 4. Plug the SATA cable for HDD, refer to red line, use the latch indicated by arrow to fix this cable. System Disassembly and Assembly 3-87 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 150
Replacing the Converter Board 0 1. Mount 2 screws to fix the converter board above the ODD. Table 3-42. ID Size M3X5L (B) Quantity 2 Screw Type 3-88 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 151
can be used to fixed the cable. Then attach the gasket to fix the cables include LVDS cable,camere cable and the convert cable. System Disassembly and Assembly 3-89 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 152
4. Attach the mylar as the location shown in the picture. 3-90 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 153
Replacing the TV Tuner 0 1. Instal the TV tuner in the direction as indicated by the arrow 2. Plug the 2 screws to fix the TV tuner card Table 3-43. ID Size M2*4L (K) Quantity 2 Screw Type System Disassembly and Assembly 3-91 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 154
3. Install thetouchpad control board shieding in the direction as indicated by the arrow and screw 1 screw to fix it. Table 3-44. ID Size M3X5L (B) Quantity 1 Screw Type 4. Plug the TV tuner cable as indicated red line. 3-92 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 155
Replacing the Heatsink 0 1.Instal the heatsink in the direction as indicated by the arrow 2.Screw 5 screws to fix it and attach the mylar. Table 3-45. ID Size M3X5L (B) Quantity 1 System Disassembly and Assembly Screw Type 3-93 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 156
Table 3-45. ID Size N/A Quantity 4 Screw Type 3-94 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 157
Replacing the Motherboard Shielding 0 Install the motherboard shielding in the direction as indicated by the arrow System Disassembly and Assembly 3-95 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 158
Screw 9 screws to fix it Table 3-46. ID Size M3X5L (B) Quantity 9 Screw Type 3-96 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 159
Replacing the Rear Cover 0 1. Above photo shows below parts after removing the rear cover: 1. HDD 2. ODD 3. Converter board 4. Camera 5. OSD board 6. Motherboard shielding 7. System fan 8. Touchpad System Disassembly and Assembly 3-97 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 160
Install the rear cover, lock the latch, then screw 7 screws to fix it. ID Size M3*8.0L (P) Quantity 7 Screw Type 3-98 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 161
Replacing the Stand 0 Screw 3 screws to fix the stand on rear cover ID Size M4*8L (F) Quantity 3 Screw Type System Disassembly and Assembly 3-99 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 162
Install the hinge cover 3-100 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 163
Thermal Pad location on base pan 0 System Disassembly and Assembly 3-101 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 164
Thermal Pad location on different VGA card 0 AMD HD6450 0 Attach the thermal pad on VGA memories 3-102 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 165
AMD 6570 0 Attach the thermal pad on VGA memories System Disassembly and Assembly 3-103 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 166
3-104 System Disassembly and Assembly - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 167
CHAPTER 4 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 168
Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3 Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-10 Calibration SOP of control board 4-11 Debug Card information 4-19 Converter - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 169
Troubleshooting Introduction 0 This chapter provides instructions on how to trouble shoot system hardware problems. Hardware Diagnostic Procedure 0 NOTE: NOTE: IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 170
their appropriate connectors. Verify that all components are Acer-qualified and supported. Replace the system covers. Power on the system. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 4-4 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 171
One long beep, then one short beep. CMOS damaged Symptom: Two short beeps. Description: System is OK. Description: Something is wrong with the memory installed. Note that there could also be something wrong with just accessing the memory (ie the motherboard has a problem error. Troubleshooting 4-5 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 172
is currently executing. Checkpoint share very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process. Viewing BIOS checkpoints 0 Viewing all checkpoints Cache initialization Reserved for future AMI SEC error codes 4-6 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 173
Post-Memory North Bridge initialization is started Post-Memory North Bridge initialization (North Bridge module specific) Post-Memory North Bridge initialization (North Bridge module specific) Troubleshooting 4-7 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 174
S3 Resume Failed in PEI S3 Resume PPI not Found S3 Resume Boot Script Error S3 OS Wake Error Reserved for future AMI error codes 4-8 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 175
Reserved for future AMI progress codes Recovery PPI is not available Recovery capsule is not found Invalid recovery capsule Reserved for future AMI error codes Troubleshooting 4-9 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 176
the DOK to the system 3. Press power button to boot the system. 4. The BIOS recovery function will be executed. (you will head a long beep and one short beep) 5. Press to enter BIOS setup menu when you see the logo and message 6. Press Proceed with flash update start recovery. 7. Wait it - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 177
Calibration SOP of control board 0 Run test.bat and check whether the firmware is the latest version, if yes, press "Next", and it will skip the firmware update. Troubleshooting 4-11 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 178
Updating It spends 10 seconds to update the firmware, after that, program will show "Pass" or "Fail", press exit to continue. 4-12 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 179
Device check,if the Hardware Vendor ID/Product ID/Chip Revision is not avaliable, the device information would be blank, it means that hardware may have problem. Press "Next" to continue. Install the acrylic fixture 1 Troubleshooting 4-13 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 180
Following program's prompt, in order as up/right/low/left, press the proper hole by using the stylus. 4-14 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 181
Following program's prompt, in order as up/right/low/left, draw a line in proper slot by using the stylus. After the drawing one line, stop until the next line turn green, do not exceed 10 cm/sec when drawing. Troubleshooting 4-15 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 182
When finishing calibration, will show above progress, and will show fail if it fails, press "Next" to continue. 4-16 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 183
Pressing the 25 calibration points in proper hole by using the stylus. Troubleshooting 4-17 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 184
Uninstall acrylic fixture 1 and install the acrylic fixture 2, draw the 9 lines in order as up to low, press the "Pass" in green mark when finished. 4-18 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 185
"Pass" in green mark when finished. Debug Card information 0 Table 4-3. Pegatron Part Name SZ-LPC-D Pegatron PN 90-C1G351-00XBN00Z Photo FLAT-cable 1400-001C000 Troubleshooting 4-19 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 186
.5'W FHD None Glare Acer PN LK.2150D.005 Converter board setting LED LCD CMI 21.5'W FHD None Glare LK.2150D.006 LED LCD LPL 21.5''W FHD None Glare LM215WF4 TLE7 LF 250nit 5ms Fab P8 LK.21508.014 LED LCD LPL 23''W FHD None Glare LM230WF5 TLD1 LF 250nit 5ms LK.23008.019 4-20 Troubleshooting - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 187
CHAPTER 5 Jumper and Connector Locations - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 188
Jumper Setting 5-4 Setting Jumper 5-4 5-2 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 189
Jumper and Connector Locations Jumper and Connector Locations 5-3 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 190
for correct configuration of the main board. Setting Jumper 0 Use the mother board jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins. The illustrations show a 2-pin jumper - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 191
This illustration shows a 3-pin jumper.Pins 1 and 2 are SHORT. Jumper and Connector Locations 5-5 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 192
5-6 Jumper and Connector Locations - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 193
CHAPTER 6 FRU List - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 194
AZ3170/AZ3171 Exploded Diagrams 6-4 FRU List 6-6 6-2 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 195
PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 196
AZ3170/AZ3171 Exploded Diagrams 0 Main Exploded Diagram /0 "-& ."5&3*"- 41&$ '*/*4) 4&-&$57 %*.50-Ô 50- .FUBM 1MBTUJD 4)&&54*;& " 4$"-& 6/*5 643 NN 4)&&5 PG Table 6-1. Item 1 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 197
Table 6-1. Item 7 Part Name PARIS 23 HDD GROMMET 8 PARIS 21 VESA SUPPORT 9 PARIS 21 TOUCH PCB SHIELDING 10 PARIS A 21 BRKT STAND FR 11 PARIS A 21 BRKT STAND FL 12 PARIS 23 CH-11 13 PARIS A 23 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 198
FRU List 0 Table 6-2. FRU list Category Description Adapter Adapter LITE-ON 135W 19V 5.1x7.4x12.5 Orange PA-1131-07AD, LV5 LED LF right angle Adapter LITE-ON 180W 19V 5.1x7.4x12.5 Black PA-1181-02AB LF Board CONVERT BOARD P/N AP.13503.012 AP.18003.004 55.U6N0U.001 OSD BOARD 55.U6N0U.002 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 199
Table 6-2. FRU list Category Description BACKLIGHT FFC CABLE IR CABLE LVDS CABLE CABLE - MB TO OSD/B CABLE - MB TO CONVERTER/B BLUETOOTH CABLE WEBCAM CABLE POWER BUTTON CABLE TV COAXIAL CABLE - PAL Chassis FRU (Field Replaceable Unit) List P/N 50.U6Q0U.001 50.U6Q0U.008 N/A 50.U6N0U.007 50. - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 200
Table 6-2. FRU list Category Description PARIS A 21 BASE PAN SUB ASM PARIS A 21 REAR COVER ASM PARIS A 21 FRONT BEZEL ASM PARIS A 21 STAND ASM HINGE COVER CONTROL BOARD SHIELDING ODD BEZEL - DVD-RW ODD BEZEL - BD PARIS A 21 MB SHIELDING ASM P/N N/A N/A N/A N/A N/A 33.U6R0U.003 N/A N/A N/A - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 201
33.U6Q0U.008 LCD BRACKET - L LCD BRACKET - R PANEL BRACKET - L NON TOUCH PANEL BRACKET - R NON TOUCH LG STAND FRONT BRACKET - MIDDLE MB/VGA BRACKET BRACKET VESA SUPPORT 33.U6R0U.001 33.U6R0U.002 33.GCK0U.001 33.GCK0U.002 33.U6Q0U.011 33.U6N0U.010 33.U6Q0U.003 FRU (Field Replaceable Unit - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 202
Table 6-2. FRU list Category CLAMP HOLD Description P/N 47.U6N0U.011 6-10 HDD GROMMET 47.U6N0U.010 VGA LOCK 42.SHL0U.008 COAXIAL CAP for non TV NON VGA GASKET LVDS GASKET BASE PAN THERMAL PAD FOR DIMM BASE PAN THERMAL PAD FOR CPU BASE PAN THERMAL PAD FOR CAP BASE PAN THERMAL PAD FOR AXG BASE - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 203
Table 6-2. FRU list Category Description MESH TYPE 45*25MM to fix DVI LVDS Converter cable AL FOIL 50*36MM PARIS A 23 SCREW RUBBER VGA THERMAL PAD Thermal HEAT PIPE P/N 47.U6N0U.020 42.SHL0U.007 47.SHL0U.003 47.U6N0U.002 60.U6N0U.003 FAN 23.U6N0U.002 CPU HDD ODD CPU AMD A6 3600 2.1G 4M - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 204
-Multi DRIVE 12.7mm Tray DL 8X GT34N LF W/O bezel SATA Zero Power Supported, PCC LD (HF + Windows 7) ODD PLDS Super-Multi DRIVE 12.7mm USB Mouse Lite-on mouse USB SM9020 silver;with new acer logo Primax mouse USB MOF9UO silver;with new acer logo MS.11200.120 MS.11200.112 USB Keyboard Wireless - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 205
logo Keyboard LITE-ON SK-9660 RF2.4 Silver Russian with new acer logo Remote controller Philips Remote Controller ECO KB remote, Acer code, QWERTY layout KB w/i multi-character support, w/i battery P/N KB.RF40B.149 KB.RF40P.126 KB.RF40B.124 KB.RF40P.101 KB.RF40B.139 KB.RF40P.116 KB.RF40B.161 - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 206
FRU list Category Description Mainboard aBoston AMD A75 Realtek RTL8111E-VL Acer Logo Proprietary W/O 1394 V1.0 LF w/ MCR/USB3.0/SPIDF LCD 21.5 IN. LPL LM215WF4 TLE7 W/ TOUCH PANEL MODULE LED LCD LPL 21.5''W FHD None Glare LM215WF4 TLE7 LF 250nit 5ms Fab P8 6M.SHP0U.002 LK.21508.014 AverMedia - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 207
Table 6-2. FRU list Category Description CAMERA MODULE 1.3M CHICONY/CNFB11421005111 Speaker SPEAKER 21.5" APARIS Screw SCREW M2*2L (K) W-NI SCREW M4*8L (F) B-ZN #2 SCREW M2*4L (K) W-NI SCREW M3*4L (B) W-ZN #2 SCREW M3X5L (B) W-ZN #2 P/N 57.U6N0U.001 N/A 86.U6N0U.001 86.U6Q0U.001 86.U6N0U. - Acer Aspire Z3170 | Acer Aspire Z3170 and Z3171 Desktop Service Guide - Page 208
Table 6-2. FRU list Category Description SCREW #6-32*3.6+3.8L K B-ZN #2 SCREW M4*6L (B) W-NI #2 SCREW M3*4L+5.1 (X) B-ZN #2 SCREW M3*8.0L (P) B-NI #2 SCREW M3*6L (K) B-NI #2 P/N 86.U6N0U.008 86.U6N0U.007 86.U6N0U.009 86.U6N0U.005 86.GCH0U.002 6-16 FRU (Field Replaceable Unit) List