Acer Iconia A700 User Manual for Android 4.1 Jelly Bean - Page 72

FAQ and troubleshooting, Polaris Office currently supports Word

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FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your tablet, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no sound coming from the device? If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Memory Why do I have less than 1024 MB (1 GB)? A small amount of memory is reserved for system security. Multimedia files Why can't I view my picture files? You may be trying to view an image that is not supported. Refer to "Supported formats" on page 59 for more information. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 74 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 74 for more information. System information and performance How do I check the OS version of my device? Tap APPS > Settings > About tablet to check the OS version (Kernel/build number) and other hardware and software information. Where can I find my serial number ID? Tap APPS > Settings > About tablet > Device Information. You can also look on the underside of the card slot cover. See "Card slot cover" on page 7. Polaris Office What Microsoft Office Polaris Office currently supports Word versions are 97-2003, Word 2007, Excel 97-2003, supported Excel 2007, PowerPoint 97-2003, and PowerPoint 2007. Polaris Office doesn't support documents with password protection. Microsoft Office 2010 files are not fully supported on the current version of Polaris Office. 72

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72
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
tablet, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no
sound coming from
the device?
If the headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is
not muted.
Check that the volume control is not at its
lowest setting.
Memory
Why do I have less
than 1024 MB (1
GB)?
A small amount of memory is reserved for
system security.
Multimedia files
Why can’t I view my
picture files?
You may be trying to view an image that
is not supported. Refer to
"Supported
formats" on page 59
for more
information.
Why can’t I view my
video files?
You may be trying to view a video that is
not supported. Refer to
"Multimedia" on
page 74
for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to
"Multimedia" on
page 74
for more information.
System
information and
performance
How do I check the
OS version of my
device?
Tap
APPS
>
Settings
>
About tablet
to
check the OS version (Kernel/build
number) and other hardware and
software information.
Where can I find my
serial number ID?
Tap
APPS
>
Settings
>
About tablet
>
Device Information
. You can also look
on the underside of the card slot cover.
See "Card slot cover" on page 7.
Polaris Office
What Microsoft Office
versions are
supported
Polaris Office currently supports Word
97-2003, Word 2007, Excel 97-2003,
Excel 2007, PowerPoint 97-2003, and
PowerPoint 2007.
Polaris Office doesn’t support documents
with password protection.
Microsoft Office 2010 files are not fully
supported on the current version of
Polaris Office.