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Acer TravelMate 5760 Acer TravelMate 5760 Notebook Service Guide - Page 151

Troubleshooting

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CHAPTER 4 Troubleshooting

Section	Page
CHAPTER 1	11
Hardware Specifications	11
Features	15
Operating System	15
CPU and Chipset	15
Memory	15
Display	15
Audio	15
Graphics	16
Storage	16
Optical Media Drive	17
Webcam	17
Wireless and Networking	17
Dimension and Weight	17
Security	18
Power Adapter and Battery	18
Input and Control	19
Input and Output	19
Special Keys and Controls	19
Environment	20
Options and Accessories	20
Quality and Reliability Tests	20
Warranty	20
Software	21
Notebook Tour	22
Top View	22
Closed Front View	24
Left View	26
Right View	28
Base View	29
Touchpad Basics	30
Using the Keyboard	31
Windows Keys	32
Hotkeys	33
System Block Diagram	35
Specification Tables	36
Computer specifications	36
System Board Major Chips	37
Processor	37
Processor Specifications	38
CPU Fan True Value Table (Tj=85)	38
CPU Fan True Value Table (Tj=100)	38
GPU Fan True Value Table (Tj=105)	39
System Memory	39
Memory Combinations	39
Video Interface	41
BIOS	41
LAN Interface	41
Keyboard	42
Hard Disk Drive (AVL components)	42
Super-Multi Drive	44
LED 15.6”	46
Display Supported Resolution (LCD)	48
Graphics Controller	48
Display Supported Resolution (GPU)	48
Bluetooth Interface	49
Bluetooth Module	49
Camera	49
Mini Card	50
3G Card	50
Audio Codec and Amplifier	51
Audio Interface	53
Wireless Module 802.11b/g/n	53
Battery	53
VRAM	53
USB Port	54
HDMI Port	54
AC Adapter	54
System Power Management	55
Card Reader	56
System LED Indicator	57
System DMA Specification	57
System Interrupt Specification	58
System IO Address Map	59
System I/O Address Specifications (Not available for this model)	61
CHAPTER 2	63
System Utilities	63
BIOS Setup Utility	65
Navigating the BIOS Utility	65
BIOS	66
Information	66
Main	68
Security	70
Boot	75
Exit	76
BIOS Flash Utilities	77
DOS Flash Utility	78
WinFlash Utility	80
HDD/BIOS Password Utilities	82
Clearing HDD Passwords	82
Clearing BIOS Passwords	84
Miscellaneous Tools	86
Using DMI Tools	86
Using the LAN MAC EEPROM Utility	91
CHAPTER 3	93
Maintenance Procedures	93
Introduction	97
General Information	97
Recommended Equipment	97
Screw Table	97
Maintenance Flowchart	98
Battery Pack Removal	100
Battery Pack Installation	100
Dummy Card Installation	101
3G Card Installation	102
Lower Logic Door Removal	103
Lower Logic Door Installation	103
ODD Module Removal	104
ODD Module Installation	104
HDD (Hard Disk Drive) Module Removal	105
HDD Module Installation	106
HDD Carrier Removal	106
HDD Carrier Installation	106
Keyboard Removal	108
Keyboard Installation	110
Lower Cover Removal	111
Lower Cover Installation	113
WLAN (Wireless Local Area Network) Module Removal	114
WLAN Module Installation	115
PCH Heatsink Removal	116
PCH Heatsink Installation	116
RTC Battery Removal	117
RTC Battery Installation	117
DIMM (Dual In-line Memory Module) Module Removal	118
DIMM Module Installation	118
Bluetooth Module Removal	119
Bluetooth Module Installation	120
USB Module Removal	121
USB Module Installation	121
Thermal Module Removal	122
Thermal Module Installation	124
CPU Removal	126
CPU Installation	126
LCD (Liquid Crystal Display) Module Removal	128
LCD Module Installation	130
Mainboard Removal	131
Mainboard Installation	134
DC-IN Cable Removal	136
DC-IN Cable Installation	137
Button Board Removal	138
Button Board Installation	140
Speaker Module Removal	141
Speaker Module Installation	142
LCD Bezel Removal	143
LCD Bezel Installation	144
CCD (Charge-Coupled Device) Module Removal	145
CCD Module Installation	146
LCD Panel Removal	147
LCD Panel Installation	148
LCD Brackets Removal	149
LCD Brackets Installation	149
WLAN Antenna Removal	150
WLAN Antenna Installation	150
CHAPTER 4	151
Troubleshooting	151
Introduction	153
General Information	153
Power On Issues	154
No Display Issues	155
LCD Failure	157
Keyboard Failure	158
Touchpad Failure	159
Internal Speaker Failure	160
Microphone Failure	162
USB Failure	163
Other Functions Failure	164
ODD Failure	165
Intermittent Problems	169
Undetermined Problems	169
Post Codes	170
CHAPTER 5	179
Jumper and Connector Locations	179
Jumper and Connector Locations	181
Clearing Password	184
BIOS Recovery by Crisis Disk	186
CHAPTER 6	189
FRU (Field Replaceable Unit) List	189
Main Assembly	192
LCD Assembly	194
CHAPTER 7	207
Model Definition and Configuration	207
TravelMate 5760	209
TravelMate 5760G	212
CHAPTER 8	215
Test Compatible Components	215
TravelMate 5760/5760G	218
CHAPTER 9	227
Online Support Information	227

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