Acer Veriton X4620G Acer Veriton X4620G Desktop Service Guide
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- Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 1
Acer Veriton X6620G Service Guide PRINTED IN TAIWAN - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date 4/19/2012 V1.0 Version First Release Remark ii - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 3
may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 4
and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 5
. WARNING CAUTION IMPORTANT Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 6
check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 7
Panel 7 Rear Panel 8 Hardware Specifications and Configurations 9 Power Management Function(ACPI support function) 12 System Utilities 13 42 Removing the Wireless LAN Card 44 Removing the VGA Card 46 Removing the Memory Modules 47 Removing the Power Supply 48 Removing the System Fan - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 8
Reinstalling the Side Panel 96 System Troubleshooting 97 Hardware Diagnostic Procedure 97 System Check Procedures 98 Power System Check 98 System External Inspection 98 System Internal Inspection 98 Beep Codes 99 Checkpoints 100 BIOS Recovery 103 Jumper and Connector Information - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 9
Hi-K+metal gate process processor core. • 32nm, Hi-K+metal gate process, Intel® HD Graphics & Integrated Memory Controller. Chipset • PCH: Intel Q77 • Design Criteria: • Should meet Intel Cougar Point platform design guide. • Super I/O: • Should support Intel PECI 3.0. • Please follow Intel - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 10
side. • 2 DP port on rear. • 3 Independent Digit Display support. • Need to measure VGA follow Acer VGA SOP. • Monitor compatible is requested to the monitor AVL and DQM recommended list. Graphics card support • Support Normal length graphics cards in the single PCIe X16 slot. Serial ATA controller - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 11
,S5,G3->S5, power button off (non-ACPI OS). Can support 4KV surge for China (option, default not). Audio • Chip : HD audio codec ALC662-VD HD codec 5.1 • Connectors support: • Rear 3 jack follow HD audio definition (ALC662-VD). • Audio jacks color coding: should meet Microsoft Windows Logo Program - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 12
(follow Intel FPIO standard Specification) (B75 with 2connectors) • 1 x 2*10 pin Intel FPIO specification USB3.0 pin connectors (follow Intel FPIO standard Specification) • 1 x 2*5 pin Intel FPIO spec. Microphone In/ Headphone Out pin connectors • 1 x 4 pin CPU Fan connector • 1 x 4 pin System - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 13
Power supply • Maximum power rating should satisfy the minimal requirement of system spec. • Protection circuits are required on over voltage, short circuit, over current,and over power protection. • Safety and EMI certification is required as system certification. • Quotation required on non-PFC - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 14
Block Diagram 6 Chapter 1 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 15
a virtual tour of the system's interior and exterior components. Front Panel No. Component No. Component 1 Acer logo 9 CF I/II (CompactFlash Type I/II) slot 2 Optical drive button 10 XD(XD-Picture)/SD(Secure Digital)/PRO slot 3 Optical drive 11 LAN activity indicator 4 USB 2.0 ports - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 16
PS2 keyboard connector 3 DVI-D port 4 DP port 5 USB 3.0 ports 6 USB 2.0 ports 7 Line-out jack 8 Microphone jack 8 No. Component 9 Expansion slot(graphics card ect.) 10 line-in jack 11 Serial port 12 Parallel port 13 RJ45 LAN port 14 Serial port 15 PS2 mouse connector 16 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 17
MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 BIOS ROM type SPI Flash BIOS ROM size 8MBytes Support protocol SMBIOS(DMI)2.7 Device Boot Support 1st priority: EFI device - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 18
Music synthesizer Sampling rate MPU-401 UART support Microphone/Headphone jack Specification Intel PCH ALC662-VD codec 5.1CH Stereo Stereo EAX™ 1.0 & 2.0/ Direct Sound 3D™/ I3DL2 compatible (Windows XP only)/ 3D Positional Audio/ No 44.1k/48k/96k/192kHz sample rate No Supported 10 Chapter 1 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 19
board(2*USB3.0 , 2*USB 2.0). • 3 x USB 2.0 headers support additional six USB 2.0 ports. Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 20
monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows. • Resume recovery time 3-5sec Global Standby Mode • Global power ACPI • ACPI specification 1.0b • S0,S1,S2 and S5 sleep state support. • On board device power management support. • On board device configuration - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 21
nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in this guide display default system values. These values - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 22
Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 23
Time (hh:mm:ss) Description Version number of the BIOS setup utility. Date when the BIOS setup utility was built Type of CPU installed on the system. Core speed of the CPU installed on the system. Physical CPU count Total size of system memory installed on the system. Product name of the system - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 24
Advanced Parameter Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Description Press Enter to access the Miscellaneous submenu Press Enter to access the Advanced Chipset Configuration submenu Press Enter to access the Integrated Peripherals submenu Press Enter - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 25
according to its temperature. This item shows the information of the processor multiplier. Selects power on state for Num Lock. USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration. Option Enabled Disabled Enabled Disabled On Off Enabled - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 26
Advanced Encryption Standard New Instructions (AES-NI). When enabled, the processor disables code execution when a worm attempts to insert a code in the buffer Mode, the graphics chip will dynamically allocate system memoryas graphics memory, according to system anf graphics requirements. Enabled - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 27
Integrated Peripherals Parameter Onboard SATA Controller Onboard SATA Mode Onboard USB Controller Legacy USB Support USB Storage Emulation Onboard Graphics Controller Onboard Audio Controller Onboard LAN Controller Onboard LAN Option ROM Serial Port1 Address Serial Port2 Address Parallel Port - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 28
Parameter Parallel Port Mode Parallel Port IRQ Description Use this item to select the parallel port mode. You can select Normal (StandardParallel Port), ECP (Extended Capabilities Port), EPP (Enhanced Parallel Port), orBpp (Bi-Directional Parallel Port). Use this item to assign IRQ to the parallel - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 29
Temperature Description This item enables or disables you to set the shutdown temperature of the System. CPU Shutdown Temperature This item enables or disables you to set the shutdown temperature of the CPU. Smart Fan When enabled, fan speed will speed up or slow down depending on the system - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 30
Smart Fan Configuration Parameter CPU Fan Mode Setting Description Enabled/disabled CPU Fan Mode Setting System Fan Mode Setting Enabled/disabled system Fan Mode Setting Option Enabled Disabled Enabled Disabled 22 Chapter 2 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 31
turned off with a software commend. If you enable this item, the system can automatically resume if there is an incoming call on the PCIE LAN card.You must use an ATX power supply in order to use this feature.Use this item to dowake-up action if inserting the PCIE - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 32
not. This item displays the TPM to be owned or not. This item enables or disables support the boot from USB mass storage Enabled devices. Disabled Use this item you can enable or disable the BIOS Write Protect. Enabled Disabled This item enables or disables the warning if the case is opened - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 33
Setting a supervisor password 1. Use the up/down arrow keys to select Change Supervisor Password menu then press Enter. A password box will appear. 2. Type a password then press Enter. The password may consist up to six alphanumeric characters (A-Z, a-z, 0-9) 3. Retype the password to verify the - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 34
access the Network Device Priority submenu and specify the boot device priority sequence from available network drives. When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen displays during startup. Enabled Disabled Determines whether the system will - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 35
Settings Load User Default Settings Description When you have completed the system configuration changes, select this option to leave the BIOS Setup Utility and reboot the computer, so the new system configuration parameters can take effect. Select Save & Exit Setup from the Exit menu and press - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 36
This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 37
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 38
Removing the Side Panel 1. Remove the three screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side panel away from the server and put it aside for reinstallation - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 39
Removing the Front Bezel 4. Release the front bezel from the chassis interior. 5. Pull the bezel away from the chassis. 31 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 40
-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below. Note:CPU Fan has been highlighted with the yellow circle as above image shows.Please detach the CPU Fan and follow local regulations for disposal. 2. Lift the heat sink fan assembly away from the mainboard - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 41
3. Lay down the heat sink fan assembly, in an upright position, on top of the optical drive, as shown below, then disconnect the fan cable from the mainboard. 4. Remove the heat sink fan assembly from the chassis then lay it down in an upright position-with the thermal patch facing upward. Do not - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 42
Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. 1. Release the load lever(1). 2. Lift the load lever and load plate to the fully open, upright position (2) and (3). Chapter 3 34 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 43
3. Pull out the processor from the socket. IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. 35 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 44
Removing the Optical Drive 1. Disconnect the SATA (1) and power (2) cables from the rear of the optical drive. 2. Disconnect the other end of the SATA cable from the mainboard. Chapter 3 36 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 45
3. Slide lock handle toward the left until the lock handle no removing as show below. 4. Pull the drive out of the drive bay. 37 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 46
Removing the Hard Disk Drive 1. Disconnect the SATA (1) and power (2) cables from the rear of the optical drive. 2. Disconnect the other end of the SATA cable from the mainboard. Chapter 3 38 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 47
3. Slide the HDD module out of the HDD-ODD bracket. 4. Detach the HDD. a. Use a hand to open out the HDD bracket until the hook of HDD bracket away from the HDD screw bore. then use other hand to take out the HDD module. 39 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 48
Removing the HDD-ODD Bracket. 1. Remove the screw that secures the HDD-ODD bracket to the power supply. 2. Remove the two screws that secures the HDD-ODD bracket to the chassis. Chapter 3 40 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 49
3. Lift the bracket up and turn it over. 4. Release the power cables from the metal clip. 41 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 50
Removing the COM2 Port Cable and Printer Port Cable 1. Remove the COM2 port cable. a. Disconnect the COM2 port cable from motherboard. b. Remove the two screws that secure the COM2 cable to the chassis. c. Pull the COM2 port cable form the chassis. Chapter 3 42 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 51
2. Remove the printer port cable. a. Disconnect the printer port cable from motherboard. b. Remove the two screws that secure the print cable to the chassis. c. Pull the printer port cable from the chassis. 43 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 52
Removing the Wireless LAN Card 1. Remove the two screws that secures the card to the chassis. 2. Lift the guard card hook to the fully open. Chapter 3 44 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 53
3. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 45 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 54
1. Push to open the expansion slot lock in the direction indicated. 2. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 55
a backup file of all important data. 1. Press to open the holding clips (1) securing the memory module. 2. Gently pull the memory module upward (2) to remove it from the DIMM1 slot. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 56
the Power Supply 1. Disconnect the 4-pin and 24-pin power supply cables from the mainboard. a. Squeeze on the retaining latch (1) attached to the cable end of the connector. b. Grasp the cable end of the connector and pull it straight up (2). 2. Remove the screw that secures the power supply to - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 57
3. Remove the two screws that secure the power supply to the rear panel. 4. Lift the power supply module out of the chassis. 49 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 58
Removing the System Fan 1. Disconnect system FAN cable from main board connector. 2. Release the system fan from the metal clip. Chapter 3 50 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 59
3. Remove the four screws that secure the system fan to the chassis. 4. Remove the system fan from chassis. Note:System fan has been highlighted with the yellow rectangle as above image shows.Please detach the system fan and follow local regulations for disposal. 51 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 60
Removing the Mainboard 1. Disconnect the power switch cable from the mainboard. 2. Disconnect the OBR cable and intrusion Alarm cable from the mainboard. Chapter 3 52 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 61
3. Disconnect the USB3.0 cable from the mainboard. 4. Disconnect the USB2.0 cable, card reader cable,internal speaker cable and front audio cable from the mainboard. 5. Release internal speaker cable and front audio cable from the plastic clip. 53 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 62
6. Remove the six screws that secure the mainboard to the chassis. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 7. Lift the board from the chassis. Chapter 3 54 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 63
8. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. 9. Punching in IO Shield then you can remove it. 55 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 64
Removing the Internal Speaker 1. Remove the screw that secure the internal speaker to the chassis. 2. Remove the speaker out of chassis. Chapter 3 56 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 65
Removing the Power Switch,OBR and LED Cable Assembly 1. Release these cables from metal clip. 2. Release the locking tabs from the chassis interior(1),then Pull the OBR and LED cable assembly from the chassis(2). 57 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 66
3. Release the cable away from metal clip. 4. Release the locking tabs from the chassis interior(1) and Pull the power button assembly from the chassis(2). Chapter 3 58 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 67
Removing the USB/Front I/O Board Assembly and Card Reader Board 1. Removing the screw that secure the USB board/front I/O board assembly and card reader board to chassis. 2. Pull the USB board/front I/O board assembly and card reader board from chassis. 59 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 68
reader board. a. Remove the two screws that secure the card reader board to the bracket. b. Pull the card reader board out of the bracket. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 69
front I/O board. a. Remove the two screws that secure the I/O board to the bracket. b. Pull the I/O board out of the bracket. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 70
Removing the Intrusion Alarm Cable Assemby 1. Removing the two screws from the chassis. 2. Release the intrusion alarm assembly from the chassis. Chapter 3 62 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 71
Assembly Requirements To assemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips screwdriver • Hex screwdriver • Plastic flat-blade - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 72
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 73
Removing the Side Panel 1. Remove the four screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side panel away from the server and put it aside for reinstallation - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 74
Remove the Front Bezel and the ODD Bracket 1. Remove the front panel.(Refer to "Removing the Front Bezel" on page 31) 2. Remove the ODD bracket. a. Remove the two screws. b. Pull the ODD bracket from the chassis. Chapter 3 66 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 75
Remove Outside Connect Slice 1. Punching in PCI Shelf slice then you can remove it. At the same time, punching in the COM2 port and print cover on rear plate of the chassis then you can remove it. Reinstalling the Internal Speaker 1. Insert hook of one end internal speaker into chassis, then fix the - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 76
Reinstalling the I/O Shielding 1. Install I/O shielding into chassis. Chapter 3 68 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 77
Reinstalling the MainBoard 1. Slide the mainboard into the chassis, with the I/O ports of the mainboard extruding from their port holes, then lower the mainboard in place. 2. Make sure the screw holes on the main board are aligned with those on the chassis. Secure the mainboard with six screws. 69 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 78
the retention clip to chassis,then insert the front audio cable and internal speaker cable into the plastic clip. 4. Connect the USB2.0 cable, card reader cable,internal speaker cable and front audio cable to the mainboard connectors. 5. Connect the USB3.0 cable to the mainboard connectors. Chapter - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 79
6. Connect the OBR cable and intrusion Alarm cable to the mainboard connectors. 7. Connect the power switch cable to the mainboard connectors. 71 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 80
Reinstalling the System Fan 1. Install the system fan to chassis. 2. Secure the system fan to the chassis using four screws . Chapter 3 72 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 81
3. Connect system FAN cable to main board connector. 4. Insert the system fan cable to the metal clip. 73 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 82
Reinstalling the Power Supply 1. Install the power supply module into the chassis. 2. Secure the power supply to the rear panel using three screws. Chapter 3 74 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 83
3. Secure the power supply to the chassis using one screw. 4. Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board connector. 75 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 84
Reinnstalling the Memory 1. Open the holding clips on both sides of the DIMM slot outward. 2. Insert the memory module into the DIMM1 slot (1) and then press it down until it clicks into place (2). Chapter 3 76 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 85
3. If a second memory module is available, install it in the DIMM2 slot by repeating step 1. NOTE: Install memory rule as table shown below. DIMM1 DIMM3 DIMM2 DIMM4 A A A A B B A B A A A A B A A B A B B B B A Remark:A and B show different size of memory, size:A>B 77 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 86
Reinstalling the VGA Card 1. Push to open the expansion slot lock in the direction indicated. 2. Position the expansion board over the PCIE16X 1 slot, making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card properly connector into PCIE16X 1 slot . Chapter - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 87
3. Insert the expansion board properly until that expansion slot lock locks into place in the direction indicated. 79 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 88
Reinstalling the Wireless LAN Card 1. Position the expansion board over the PCIEX 1 slot, making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card properly connector into PCIEX 1 slot . 2. Close the guard card hook. Chapter 3 80 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 89
3. Secures the guard card hook to the chassis using two screws. 81 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 90
Reinstalling the Printer Port Cable and COM2 Port Cable 1. Install the printer port cable. a. Push the printer port cable to the chassis. b. Secure the print cable to the chassis using two screws. c. Connect the printer port cable to motherboard connector. Chapter 3 82 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 91
2. Install the COM2 port cable. a. Push the COM2 port cable to the chassis. b. Secure the COM2 cable to the chassis using two screws. c. Connect the COM2 port cable from motherboard connector. 83 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 92
Reinstalling the HDD-ODD Bracket. 1. Insert the power cables into the metal clip. 2. Install the HDD-ODD bracket into the chassis. Chapter 3 84 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 93
3. Secure the HDD-ODD bracket to the chassis using two screws. 4. Secure the HDD-ODD bracket to the power supply using one screw. 85 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 94
Reinstalling the Hard Disk Drive 1. Take 1pc HDD bracket and the hook of HDD bracket as below shown. 2. Open out the HDD bracket and install the HDD into HDD bracket, Make sure four holes of HDD are aligned with the hook of HDD bracket. Chapter 3 86 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 95
3. Slide the HDD module into the HDD-ODD bracket. 4. Connect the SATA (1) and power (2) cables to the rear of the optical drive. 5. Connect the other end of the SATA cable from the mainboard. 87 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 96
Reinstalling the Optical Drive 1. Slide the optical drive into the HDD-ODD bracket. 2. Slide lock handle toward the right until the lock handle no removing as show below. Chapter 3 88 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 97
3. Connect the SATA (1) and power (2) cables to the rear of the optical drive. 4. Disconnect the other end of the SATA cable from the mainboard. 89 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 98
Reinstalling the Processor 1. Release the load lever. 2. Lift the load lever and load plate to the fully open, upright position (1) and (2). Chapter 3 90 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 99
3. Gently put the processor to the socket. 4. Close the retention plate(1) and the load lever(2) to its latch(3). 91 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 100
IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. Chapter 3 92 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 101
Reinstalling the Heat Sink Fan Assembly 1. Connect the cooler cable to the main board connector. 2. Position the heat sink fan assembly on top of the processor, making sure the screws are aligned with the screw holes on the main board. 93 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 102
3. Secure the heat sink fan assembly to the screw holes on the main board using four screws. Chapter 3 94 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 103
Reinstalling the Front Bezel 1. Insert the tabs on the front bezel into the notches (1) on the left side of the chassis and attach the front bezel (2) in the direction indicated. 2. Make sure the front bezel retention tabs are securedly fastened to the chassis interior. 95 Chapter 3 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 104
Reinstalling the Side Panel 1. Push the side panel toward the front of the chassis until it is firmly closed. 2. Secure the side panel to the rear edge of the chassis using two screws. Chapter 3 96 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 105
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. NonAcerproducts, prototype cards, or modified options - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 106
their appropriate connectors. 9. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 98 Chapter 4 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 107
beep then two short beep Two short beeps Cause and Description System is ready. System is OK. Memory not installed or memory error. VGA not installed or VGA error. Graphics card error/not installed, graphics card memory error or graphics card BIOS checksum error. BIOS damaged. BIOS is damaged, BIOS - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 108
control is given to it. BIOS now executes out of RAM. Copies compressed boot block code to memory in right segments. Copies BIOS from ROM to RAM for faster access. Performs main BIOS checksum and updates recovery status accordingly. Both key sequence and OEM specific method is checked to determine - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 109
Description Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This range is reserved for chipset vendors & system - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 110
Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 111
USB flash drive(Disk on Key, DOK). 2. Install the DOK to the system. 3. Press power button to boot the system and then press Ctrl + Home. 4. The BIOS recovery function will be executed. 5. After BIOS is updated completely, the system will auto reboot. 6. Please enter the setup menu to load default - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 112
Jumper and Connector Information M/B Placement Chapter 5 Chapter 5 104 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 113
Opened Chassis detective header Front panel switch/LED header One Button Recovery header Front panel USB 2.0 headers Serial ATA 3.0Gb/s connectors Front panel USB 2.0 header (for card reader) Clear CMOS header with jumper BIOS flash protect header with jumper ME Disable header with jumper Speaker - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 114
. Checking Jumper Settings The following illustration shows the location of the motherboard jumpers. Pin 1 is labeled. Jumper Settings Jumper CLR_CMOS ME_DISABLE BIOS_WP to turn the system off. 1-2: NORMAL 2-3: ME disable 3-pin BIOS Flash protect 1-2: BIOS_WP 2-3: NORMAL CLR_CMOS Chapter 5 106 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 115
Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When setting the jumpers, ensure that the jumper caps are Placed - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 116
motherboard's optionaldevices: F_AUDIO: Front Panel Audio Header The front panel audio header allows the user to install auxiliary front-orientedmicrophone and line-out ports for easier access. This header supports 6 Microphone sensor detect 8 No pin 10 Line-in sensor detect Chapter 5 108 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 117
to Send Clear to Send Ring Indicator No pin OBR1: One button recovery jumper Pin Signal Name 1 OBR 2 GND PRINTER: Onboard parallel port 2 PD0 3 PD1 4 PD2 5 PD3 6 PD4 7 PD5 8 PD6 9 PD7 10 ACK 11 BUSK 12 PE 13 SLCT Pin Signal Name 14 ALF 15 ERROR 16 INIT - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 118
4 Ground 6 RX+ SATA3~4: Serial ATA 3.0Gb/s connectors These connectors are used to support the Serial ATA 3.0Gb/s devices, simpler diskdrive cabling and easier PC assembly. It eliminates detection switch and needs to be enabled in BIOS. Pin Signal Name 1 Caseopen 2 GND Chapter 5 110 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 119
. USB3F: Front Panel USB 3.0 header This Motherboard implements one USB 3.0 header supporting 2 extra front USB 3.0ports, which delivers 5Gb/s transfer rate. Pin Signal Name 1 USB POWER 2 SSRX0+ 3 SSRX0- 4 GND 5 SSTX0- 6 SSTX0+ 7 GND 8 D0- 9 D0+ 10 NC Pin Signal Name 11 D1 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 120
Connecting Case Components CPU_FAN: CPU cooling FAN Power Connector Pin Signal Name 1 GND 2 +12V 3 Sense 4 Control Function System Ground Power +12V Sensor CPU FAN control Chapter 5 112 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 121
Pin Signal Name 1 GND 2 +12V 3 Sense 4 PWM Function System Ground Power +12V Sensor Control ATX_ POWER: ATX 24-pin Power Connector Pin Signal Name 1 +3.3V 2 +3.3V 3 COM 4 +5V 5 COM 6 +5V 7 COM 8 PWR OK 9 +5VSB 10 +12V 11 +12V 12 +3.3V Pin Signal Name 13 +3.3V - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 122
Hard disk LED 5 GND Ground 7 HWRST_L Reset 9 F_PANEL_DET FRONT PANEL DETECT 11 NC Reserved 13 NC Reserved Pin Signal 2 GLED0 4 GLED1 6 PWRSW 8 GND 10 KEY Function MSG LED MSG LED POWER SWITCh Ground NO PIN 12 VCC 5V 14 F_PANEL_LED FRONT PANEL LED Chapter 5 114 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 123
, check the most up-to-date information available on your regional web or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed Service Guide. For Acer authorized service providers, your Acer office may have a different part number code from those given in the - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 124
Veriton X6620G Exploded Diagram NOTE: This section will be updated when more information becomes available. ITEM 1 2 3 4 5 6 7 8 9 NAME CHASSIS TOP-PANEL POWER SUPPLY MOTHER BOARD ODD-HDD-BRAKET MODULE LINE-CLIP CD-ROM USB PLATE USB PCB MODULE Q'TY 1 1 1 1 1 1 1 1 1 ITEM 10 11 12 13 14 15 16 17 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 125
2.5 HDD/SSD & Half- PC.13400.125 N/A Slim SSD ; Fits in 3.5" bay/carrier CPU Intel Core i7 3770 LGA 3.4G 8M 1333 1155 KC.37701.CI7 N/A 95W Quad Core, Ivy Bridge CPU Intel Core i3 2120 LGA 3M 1333 1155 65W 3.3G, Dual Core KC.21201.CI3 HU524303EP0200 (2G bit) NT2GC64B88G0NF-CG V79D (2G bit - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 126
Category HDD SSD ODD VGA 118 Description NT4GC64B8HG0NF-CG (2G bit) AD63I1C1624EV (2G bit) HU564403EP0200 (2G bit) Part Number KN.4GB03.010 KN.4GB0C.002 KN.4GB0H.001 Exploded Diagram Item HDD SEAGATE 3.5" 7200rpm 320GB KH.32001.022 16 ST3320413AS(Pharaoh 6G) SATA III 16MB LF F/ W:JC45 HDD - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 127
, LSI Universal Modem (PCI-E) 56K V.92 Concorde (C40) FX.10100.003 WLAN WN7601R, Ralink RT3090, 802.11b/g/n 1x1 WLAN PCI-E x1 card (Low-profile) NI.10200.038 N/A Power Supply Printer port cable PSU LITE-ON PS-5221-9AB 220W Active PFC 100-127V/220-240V DPS-220UB-5A CPB09-D220E PY.2200B.011 - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 128
of HX series chassis PC.13400.043 N/A Neosonica speaker USB 9M-20A200-000 with new SP.10600.051 N/A acer logo Neosonica speaker USB 9M-20A200-000 with new acer logo (meet AJC Spec.) SP.10600.052 Internal Speaker_HX092 Mono, (Plug on HD audio SP.10600.029 17 header) Logitech Optical mouse - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 129
logo Keyboard PRIMAX PR1101U USB Black Norwegian with new acer logo Keyboard PRIMAX PR1101U USB Black Hebrew with new acer logo Keyboard PRIMAX PR1101U USB Black Polish with new acer logo Keyboard PRIMAX PR1101U USB Black Slovenian with new acer logo Keyboard PRIMAX PR1101U USB Black Slovak with new - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 130
Keyboard PRIMAX PR1101U USB Black Arabic/ French with new acer logo Keyboard PRIMAX PR1101U USB Black Kazakh with new acer logo Keyboard PRIMAX PR1101U USB Black Turkmen with new acer logo Keyboard PRIMAX PR1101U USB Black Nordic with new acer logo Keyboard PRIMAX PR1101U USB Black English/ Canadian - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 131
logo Keyboard PRIMAX PR1101 PS/2 Black Norwegian with new acer logo Keyboard PRIMAX PR1101 PS/2 Black Hebrew with new acer logo Keyboard PRIMAX PR1101 PS/2 Black Polish with new acer logo Keyboard PRIMAX PR1101 PS/2 Black Slovenian with new acer logo Keyboard PRIMAX PR1101 PS/2 Black Slovak with new - Acer Veriton X4620G | Acer Veriton X4620G Desktop Service Guide - Page 132
Keyboard PRIMAX PR1101 PS/2 Black Swiss/FR with new acer logo Keyboard PRIMAX PR1101 PS/2 Black Korean with new acer logo Keyboard PRIMAX PR1101 PS/2 Black Spanish Latin with new acer logo Keyboard PRIMAX PR1101 PS/2 Black UKranian/ Russian with new acer logo KB.PS20P.274 KB.PS20P.275 KB.PS20P.276