Alcatel OT-802 User Guide - Page 43

My cellphone will not charge properly • Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may be accompanied by a quiet whistling sound • Make sure charging is carried out under normal conditions (0°C - +40°C) • Make sure your battery is inserted. It must be inserted before plugging in the charger • Make sure you are using an Alcatel battery and charger • When abroad, check that the electrical current is compatible My cellphone will not connect to a network • Try connecting in another location • Verify the network coverage with your operator • Check with your operator that your SIM card is valid • Try selecting the available network(s) manually (see page 74) • Try connecting at a later time if the network is overloaded SIM card error • Make sure the SIM card has been correctly inserted (see page 14) • Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used • Make sure the chip on your SIM card is not damaged or scratched Unable to make outgoing calls • Make sure you have dialled a valid number and press the key • For international calls, check the country and area codes • Make sure your cellphone is connected to a network, and that the network is not overloaded or unavailable • Check your subscription status with your operator (credit, SIM card valid, etc.) • Make sure you have not barred outgoing calls (see page 41) Unable to receive incoming calls • Make sure your cellphone is switched on and connected to a network (check for overloaded or unavailable network) • Check your subscription status with your operator (credit, SIM card valid, etc.) • Make sure you have not forwarded incoming calls (see page 41) • Make sure that you have not barred certain calls The caller's name does not appear when a call is received • Check that you have subscribed to this service with your operator • Your caller has concealed his/her number The sound quality of the calls is not optimal • You can adjust the volume during a call by means of the optical finger navigation key • Check the radio reception icon level I am unable to use the features described in the manual • Check with your operator to make sure that your subscription includes this service • Make sure this feature does not require an Alcatel accessory When I select a number from my directory, the number is not dialled • Make sure that you have correctly recorded the number in your file • Make sure that you have selected the country prefix when calling a foreign country I am unable to add a contact in my directory • Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories) My callers are unable to leave messages on my voicemail • Contact your network operator to check service availability I cannot access my voicemail • Make sure your operator's voicemail number is correctly entered in "My numbers" • Try later if the network is busy I am unable to send and receive MMS • Check your cellphone memory available as it might be full • Contact your network operator to check service availability and check MMS parameters (see page 31) • Verify the server center number or your MMS profile with your operator • The server center may be swamped; try again later The icon is displayed on my standby screen • You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory 83 IP2882_802A_UM_YIPPEE_Eng_USA_05_100712.indd 83-84 84 2010-8-5 11:03:44