Asko W6441 User manual Use & Care Guide EN - Page 13

TROUBLESHOOTING If you should experience a problem with your washer, you should review the following list of frequently encountered situations. It could save you the cost and inconvenience of a service call. Even though the product is under warranty, if the problem is not caused by defective workmanship or materials, you will be charged for a service call. Refer to page 16 to determine what is and is not covered under your warranty. If you're still not sure, contact the ASKO Advisory Center before you call a service technician. BEFORE YOU CALL Before calling for service or contacting ASKO regarding a warranty issue, make a note of the model name, type number and serial number. The model is on the front of the detergent drawer. The type plate with the type name and serial numbers is located above the glass door. (See illustration below.) Model Name Type plate (see below) 3. Pull the small black drain hose loose from its position on the door cover and let the water drain into the container. 4. When the machine is empty, reconnect the hose securely to its position on the door before you close the drain pump cover. The door won't open. ♦ Make sure the power to the unit is on. If the power is on and the indicator lamp is not lit, there is no power supply. Check that the machine is properly plugged into the electrical outlet. If it is, the fuses may be blown. Call a service technician. ♦ Make sure all the water has drained out. ♦ If there is no water in the machine and the door won't open in the normal manner, you should be able to open it manually, as follows: 1. Make sure the tub is as empty as possible and the power is turned off. 2. Using the flat edge of the liquid detergent partition piece, a flathead screwdriver or similar item, gently pry open the drain pump cover. 3. Using a T20 or flathead screwdriver, unscrew the red plastic looped handle. 4. Pull the handle toward you. The door should open. Emergency Door Handle Type Name 111112222233333444445555566666 Type: WMxx xx x xxxxxxxxMxxxxxxxW 111222333444555666777888999000111222333444555666 000000000000 12-digit Serial Number EMERGENCY DRAIN HOSE Should you ever need to drain the water from the unit in the event of a power outage, use the drain hose next to the pin trap, as illustrated below. 1. Using the flat edge of the liquid detergent partition piece, a flathead screwdriver or similar item, gently pry open the drain pump cover, as illustrated. 2. Before you proceed, place a shallow container on the floor near the drain to catch the water. The machine won't start. ♦ Check that the glass door is closed securely. ♦ Make sure the power switch is turned on. ♦ If the power switch is on and the indicator lamp is not lit, there is no power supply. Make sure the machine is properly plugged into the electrical outlet. ♦ Check the house breaker switch/fuses. The machine doesn't fill. ♦ Make sure the tap to the water supply line is open. ♦ Turn off the water supply then disconnect the inlet hose and check to see if the strainer in the inlet connection is blocked. The machine will not spin. ♦ Make sure the pin trap or outlet hose isn't blocked. Clean if necessary. (See page 12.) ♦ Make sure the No Spin option is turned off. ♦ If a load is out of balance, the washer will rotate a few seconds to redistribute the load then attempt to spin again. It will do this up to ten times at a high spin speed (1000 rpm or higher). If it still isn't balanced, it will advance the timer with no spin. Page 13