Asus ROG Xonar Phoebus User Guide - Page 69

Troubleshooting and FAQs

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7. Troubleshooting and FAQs 7.1 Troubleshooting 1: I cannot install the audio card driver in my PC. Instructions: (1). Make sure that you have properly plugged the audio card into the PCI Express slot on your motherboard. (2). Check that the Windows hardware Device Manager has discovered a multimedia audio device. If no device is found, please try scanning for new hardware. (3). Try to restart your Windows. (4). Remove the card and plug it into another PCI Express slot. 2: I cannot find the Xonar Phoebus Audio Center. Instructions: (1). Make sure you have installed the driver. (2). Find the Xonar Phoebus Audio Center icon in the system tray on the right bottom of the screen. Double click the icon to launch the Xonar Phoebus Audio Center utility. (3). If you cannot find the icon in the system tray, go to the Windows Control Panel and double click the "Xonar Phoebus Audio Center" icon to make it visible in the system tray again. (4). After the driver installation is complete, it's recommended that you reboot your computer to complete the setup. If the icon still doesn't appear, please try installing the driver package again. 3. I can't hear any sound from my analog speakers Instructions: (1). The Xonar Phoebus PCI Express audio card needs the power cable to supply additional power in addition to the basic PCI Express bus power. Please double check you have plugged the small 6-pin power plug into the Xonar Phoebus power connector. If you did not plug the internal power, the Xonar Phoebus audio center will remind you a warning message and won't allow your operation when you double click the Xonar Phoebus audio center icon in the system tray. ASUS Xonar Phoebus 69

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ASUS Xonar Phoebus
7.
Troubleshooting and FAQs
7.1
Troubleshooting
1: I cannot install the audio card driver in my PC.
Instructions:
(±).
Make sure that you have properly plugged the audio card into the PCI
Express slot on your motherboard.
(2).
Check that the Windows hardware Device Manager has discovered a
multimedia audio device. If no device is found, please try scanning for new
hardware.
(3).
Try to restart your Windows.
(4).
Remove the card and plug it into another PCI Express slot.
2: I cannot find the Xonar Phoebus Audio Center.
Instructions:
(±).
Make sure you have installed the driver.
(2).
Find the Xonar Phoebus Audio Center icon in the system tray on the right
bottom of the screen. Double click the icon to launch the Xonar Phoebus
Audio Center utility.
(3).
If you cannot find the icon in the system tray, go to the Windows Control
Panel and double click the “Xonar Phoebus Audio Center” icon to make it
visible in the system tray again.
(4).
After the driver installation is complete, it’s recommended that you reboot
your computer to complete the setup. If the icon still doesn’t appear, please
try installing the driver package again.
3. I can’t hear any sound from my analog speakers
Instructions:
(±).
The Xonar Phoebus PCI Express audio card needs the power cable to supply
additional power in addition to the basic PCI Express bus power. Please
double check you have plugged the small 6-pin power plug into the Xonar
Phoebus power connector. If you did not plug the internal power, the Xonar
Phoebus audio center will remind you a warning message and won’t allow
your operation when you double click the Xonar Phoebus audio center icon in
the system tray.