Blackberry 8300 User Guide - Page 264
Language troubleshooting, Wireless network coverage troubleshooting, Security troubleshooting,
UPC - 890552608287
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Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run 262