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Bosch WAT28402UC Instructions for Use - Page 32

Determing the Problem, Problem, Possible causes, Solutions, Temperature, Finish in, Start/Pause

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Determing the Problem Problem Possible cause(s) Solution(s) Washer door cannot be Child lock is activated. opened. Deactivated Child lock (touch and hold Temperature and Finish in for approximately 3 seconds). A power failure occured. If a cycle is interrupted by a power failure, it will resume when the power is restored. Cycle is running, or water level is Wait until the cycle ends. too high and/or too hot. Electric power cord has become loose or unplugged. Make sure the electric cord is securely plugged in. Program selector turned to Off before end of cycle. Emergency door lock released is activated. Turn the program selector to a cycle. ~ Emergency door lock release; Page 31 Door still cannot be opened, even after turning the washer Off and back on again. Child lock is activated Door is locked for safety reasons (high water level, temperature of water hot, or high drum speed (drum is turning). Deactivated Child lock (touch and hold Temperature and Finish in for approximately 3 seconds). Wash cycle time is increased. Your washer utilizes sensors to monitor certain characteristics of the wash load. Increases in wash cycle time could be due to: Solutions are based on the specific reason the wash time has been extended. Excess suds. Ådisplays at end of Use less detergent. cycle. The automatic unbalanced load detection system spins the laundry several times to ensure even distribution. Always load the washer with a mixture of large and small wash items (easier to distribute in the drum). Cycle does not start - Start/Pause button not touched / Touch the Start/Pause button to start the cycle. Start/Pause flashes. selected? Washer door is not closed properly. Check if laundry is caught in the door. Close the door until a click is heard, the cycle should start. Cycle does not start Finish in-Time is displayed. Cycle ending time has been selected and activated. Wash cycle will begin at proper time to complete at the selected finish time. Cycle does not start - Child lock is activated. D symbol flashes. Deactivate Child lock (touch and hold Temperature and Finish in for approximately 3 seconds). Detergent residue remains in the detergent dispenser. Dry detergent may have been damp Clean and dry the detergent dispenser. or lumpy. Excess liquid detergent may have See Adding the correct amount of HE detergent to been added. determine proper detergent usage. Use the dosing cup for liquid deter- Clean and dry the detergent dispenser. gent when dosing powder detergent. Powder detergent may have been damp or lumpy. Water does not appear Start/Pause selected? to be coming into the Water taps not turned on. washer, or detergent is not washed away. Supply hose kinked or pinched (reduce flow). Select Start/Pause. Turn on water taps. Eliminate the cause. Water supply hose strainers clogged. Clean the water inlet strainers. Water pressure too low. Eliminate the cause. Water cannot be seen in the drum. The water level in your high efficiencey front load washer is below the visible part of the drum, this is normal. No action needed. 32

Section	Page
en-us Use and Care Manual, Installation Instructions	1
Washer	1
Table of contentsen-us Use and Care Manual, Installation Instructions	3
Your washing machine is intended for 5	3
Importance and meaning of symbols 5	3
IMPORTANT SAFETY INSTRUCTIONS 6	3
Introduction to your new washer 7	3
Dimensions and clearances required 8	3
Installation instructions 10	3
Getting to know your appliance 18	3
Operating Instructions 19	3
Signal 22	3
Laundry 23	3
Laundry detergents and additives 24	3
Program selection table 25	3
Default Program and Option settings 27	3
Additional Program Option settings 27	3
Cleaning and maintenance 28	3
Troubleshooting 31	3
Customer service 34	3
STATEMENT OF LIMITED PRODUCT WARRANTY 35	3
Important information	4
Purchase information	4
Customer service	4
1. Contact your installer or the Authorized Service Provider in your area and explain to them why you are not satisfied. This will usually correct the problem.	4
2. If after working with your installer or service technician the problem still has not been resolved to your satisfaction, please let us know either by writing to us at: BSH Home Appliances 1901 Main Street, Suite 600 Irvine, CA 92614 or calling us at:	4
Your washing machine is intended for	5
NOTICE:	5
Importance and meaning of symbols	5
9 WARNING	5
electrical shock hazard	5
9 CAUTION	5
NOTICE:	5
Tip:	5
IMPORTANT SAFETY INSTRUCTIONS	6
READ AND SAVE THESE INSTRUCTIONS	6
WARNING	6
WARNING	6
IMPORTANT SAFETY INSTRUCTIONS	7
READ AND SAVE THESE INSTRUCTIONS	7
WARNING	7
WARNING	7
Introduction to your new washer	7
9 WARNING	7
risk of fire, electric shock or injury	7
Standard features and helpful information	7
Special features	7
Environmentally friendly use of your washer	8
Dimensions and clearances required	8
Appliance dimensions	8
Length of power cord and water supply hoses	8
Installation types	9
Installation instructions	10
9 WARNING	10
Risk of fire, electirical shock or injury to persons	10
9 CAUTION	10
Washing machine is heavy	10
Introduction	10
NOTICES	10
Tools needed	11
Waste disposal	11
9 WARNING	11
Warnings for children	11
9 WARNING	11
To avoid risk of injury or death, do the following	11
Parts provided with your washer	11
NOTICE:	12
Set up on a pedestal with drawer	12
Installation checklist	12
Importance of installing on a solid, level floor	12
Remove the transport bolts	12
9 CAUTION	12
Damage to the appliance or injury possible	12
1. Remove hoses from the brackets.	13
2. Loosen and remove all 4 transport bolts. Remove the sleeves. Take the power cable out of the brackets.	13
3. Place covers over the transport bolt holes Four plastic covers are provided in the small parts bag included with your washer. Separate these covers and install one in each hole where the transport bolts were removed. Lock covers firmly by pressing...	13
NOTICE:	13
Water connections	13
NOTICES	13
NOTICES	15
9 WARNING	15
Scalding	15
NOTICE:	15
Appliance damage/damage to textiles	15
Make sure that:	15
NOTICE:	15
Leveling the washer	16
1. Install the washer on a level and solid surface, preferably in a corner of a room.	16
2. If the floor is uneven (or unlevel) adjust the washer feet as required to level the washer. Do not place anything under the washer feet to help level the washer.	16
3. Extend the washer feet no more than is necessary. The more the feet are extended, the more vibration the washer will experience. Start with the washer feet turned all the way in and adjust each foot as necessary.	16
4. Use a bubble level to check the top of the washer to make sure it is level side to side and front to rear.	16
5. Press down on each corner of the washer top to make sure the washer doesn’t “wobble“. There should be no \	16
6. When the washer is level and does not wobble, lock the washer feet in place by tightening the locknuts against the washer bottom. Be sure to do this without changing the height of the foot (hold the foot while tightening the locknut).	16
1. After determining which washer feet need to be extended, have someone lift up on the washer slightly to take pressure off the foot to be adjusted.	16
2. Turn the grey plastic foot to extend it downward as far as necessary to raise the corner of the washer the correct amount to level the washer.	16
3. When the height of the foot is correct, use a 17 mm open end wrench to tighten the locknut against the washer bottom. The locknut should be tight against the bottom of the washer to lock the foot in place.	16
Electrical connection	16
9 WARNING	16
Electrical shock hazard	16
9 WARNING	16
Electrical Shock hazard	16
9 WARNING	16
Electrical Shock hazard	16
To reduce the risk of electrical shock:	16
9 WARNING	16
Electrical shock hazard	16
Transporting the washer	17
1. Disconnect the washer power cord from the wall outlet.	17
2. Turn off the water supply to the washer.	17
3. Disconnect water supply lines from the tap.	17
4. Disconnect the drain hose from the drain location.	17
5. Install the transport bolt assemblies as shown in the following images.	17
1. Remove all four transport bolt hole covers.	17
2. Pull the tip of the arrow on the cover out slightly to disengage the locking tab.	17
3. Rotate the cover counterclockwise to remove. Repeat for all 4 transport bolt hole covers.	17
1. Each assembly consists of a plastic bushing and a bolt that extends through the bushings. Unscrew the bolt until the threaded end is flush with the end of the plastic bushing.	17
2. Insert the transportation bolt and bushing assembly as shown. The metal housing slides around the bolt through the slot in the plastic bushing as the bushing is slid into place. The open part of the bushing slot should be facing the direction show...	17
3. When the bolt is in place screw it in until the bolt threads engage the drum. Double check and ensure bolts are screwed into threaded holes and not into cracks or crevices. Repeat the process for all 4 transportation bolt assemblies before tighten...	17
Getting to know your appliance	18
Control panel	18
Operating Instructions	19
9 WARNING	19
Before doing any laundry with your washing machine	19
Before loading your first load of laundry	19
Using the cycle selector to choose a wash cycle	19
NOTICE:	19
Changing default cycle settings	19
Selecting additional cycle settings	19
Loading the laundry	19
9 WARNING	19
Tip:	19
Tips	20
Filling the detergent and additives compartments	20
NOTICE:	20
9 WARNING	20
Irritation of eyes/skin!	20
NOTICE:	20
Tips	20
1. Open the detergent dispenser tray.	21
2. Add detergent or additive.	21
3. Avoid overfilling the compartment to prevent early dispensing.	21
4. Close the detergent dispenser tray completely before starting the wash cycle.	21
Tip:	21
1. Pull out the detergent dispenser tray. Press down on the insert and remove the drawer completely.	21
2. Push the liquid detergent insert forward and down as shown.	21
3. Reinsert the tray into its compartment.	21
NOTICE:	21
Starting the cycle	21
NOTICE:	21
Child lock	21
NOTICE:	21
Selecting a different cycle	21
1. Touch Start/Pause.	21
2. Select another cycle.	21
3. Touch Start/Pause. The new cycle starts from the beginning.	21
Pausing/Adding a garment to the cycle	21
For adding a garment after the cycle begins.	21
1. Touch Start/Pause.	21
2. Open door carefully and add or remove laundry item.	21
Note:	21
3. Close door.	21
4. Touch Start/Pause.	21
NOTICE:	21
Cancel cycle	21
1. Touch Start/Pause.	21
2. Cool the laundry off: Select Rinse.	21
3. Touch Start/Pause.	21
1. Touch Start/Pause.	21
2. Select Drain.	21
3. Touch Start/Pause.	21
Cycle end	21
NOTICE:	21
Removing laundry/switching the appliance off	22
1. Open the front door of the washer and remove the laundry.	22
2. Turn the cycle selector to the Off position. Appliance is switched off.	22
3. Turn off the water tap.	22
NOTICES	22
Signal	22
Activate adjustment mode	22
1. Select Cotton Normal on Position 1.	22
2. Hold down Start Pause and turn the Program Selector to the right (Position 2). Release Start Pause button.	22
Laundry	23
Preparing the laundry	23
NOTICE:	23
Sorting the Laundry	23
Identifying and treating stains	23
Laundry detergents and additives	24
Adding the correct amount of HE detergent	24
9 WARNING	24
NOTICE:	24
Program selection table	25
Tips	26
Starching	26
NOTICE:	26
Dyeing/bleaching	26
Soaking	26
1. Pour soaking agent/detergent into compartment II in accordance with the manufacturer's instructions.	26
2. Turn the program selector to Cotton Normal Cold program.	26
3. Touch Start/Pause.	26
4. After approximately. ten minutes, touch Start/Pause.	26
5. After the required soaking time, touch Start/Pause again to continue or change the program.	26
NOTICES	26
Default Program and Option settings	27
Changing the temperature range	27
Changing the spin speed range	27
Finish in	27
NOTICE:	27
Additional Program Option settings	27
Extra Rinse +1, +2	27
Prewash PW	27
SpeedPerfect G	27
Note:	27
Cleaning and maintenance	28
9 WARNING	28
Risk of electric shock hazard!	28
Cleaning the housing and control panel	28
9 WARNING	28
Risk of explosion!	28
Cleaning the drum	28
Descaling the washer	28
NOTICE:	28
Cleaning the detergent dispenser tray	28
1. Open the detergent dispenser tray fully. Press down on the drawer catch (1) and pull the tray (2) from the washer housing.	28
2. Remove the insert (3) by grasping it and pulling it upwards from the detergent dispenser tray.	28
3. Clean the insert and the detergent dispenser tray by holding it under warm running water. Lightly wipe away any remaining detergent residue.	28
4. Attach the insert and slide the detergent dispenser tray back into place and close the tray securely.	28
Tip:	28
Cleaning the water inlet strainers	28
1. Turn off the water tap.	28
2. Turn the cycle selector to any wash cycle (not to Drain or Spin).	28
3. Touch Start/Pause and allow 30 seconds to pass.	28
4. Turn the cycle selector to the Off position.	28
1. Remove the hose from the tap.	29
2. Rinse the strainer under running water. Look at the strainer to see if any visible debris is still present. Rinse again if necessary to remove the debris.	29
3. Reconnect the hose to the tap.	29
1. Remove the hose from the inlet on the back of the washer.	29
2. Using narrow pliers, grasp and pull the strainer from the inlet port.	29
3. Rinse the strainer under running water.	29
4. Reconnect the hose to the back of the washer and turn on the water tap. Check to see if water flows by starting a warm water wash cycle.	29
NOTICE:	29
Cleaning the drain pump	29
9 WARNING	29
risk of scalding	29
1. If the washer has not been drained, try to drain it now. Turn the program selector to the Drain and touch the Start/Pause button. Wait a few moments to let the cycle drain the water from the drum. If the pump is totally blocked, the water will be ...	29
2. Shut off the tap so that no more water flows in and has to be drained.	29
3. Open and remove the service cover.	29
4. Loosen the screws and remove the protective film.	30
5. Use the pull-out drain hose located in the pump access opening to drain the remaining water into a suitable container (up to 5.3 U.S. gallons/20 liters of water may be drained). Pull the sealing cap from the hose and lay the hose over the side of ...	30
6. Turn the pump cover counterclockwise to remove it. A small amount of residual water may flow out when the cover is removed. Clean the interior of the pump housing, removing any debris or foreign objects. Check to be sure the impeller wheel at the ...	30
7. Reinstall the protective film over the pump access using both screws.	30
8. Snap the service cover in place at the hinges and close it.Wipe up any spilled water.	30
NOTICE:	30
Troubleshooting	31
Emergency door lock release	31
9 WARNING	31
Risk of scalding	31
9 WARNING	31
Risk of injury	31
9 CAUTION	31
Water damage and burn injury	31
1. Turn the washer off by rotating the cycle selector to the Off position. Any running program will then be cancelled. Disconnect the mains plug.	31
2. Allow the water in the drum to cool off.	31
3. Allow the washer drum to come to a stand still (no longer spinning).	31
4. Before opening the washer door, perform the drain procedure included in the pump maintenance section.	31
5. Loosen screws and remove the protective foil.	31
6. The washing machine door can then be opened.	31
7. The door can now be opened.	31
General Troubleshooting	31
9 WARNING	31
electric shock hazard	31
1. Turn the cycle selector to Off.	31
2. Disconnect the washer from the power outlet.	31
3. Turn off the water taps.	31
4. Call Customer Service.	31
NOTICE:	31
Error messages	34
Customer service	34
STATEMENT OF LIMITED PRODUCT WARRANTY	35

Match case Limit results 1 per page

Determing the Problem

Problem

Possible cause(s)

Solution(s)

Washer door cannot be

opened.

Child lock is activated.

Deactivated Child lock (touch and hold

Temperature

and

Finish in

for approximately 3 seconds).

A power failure occured.

If a cycle is interrupted by a power failure, it will

resume when the power is restored.

Cycle is running, or water level is

too high and/or too hot.

Wait until the cycle ends.

Electric power cord has become

loose or unplugged.

Make sure the electric cord is securely plugged in.

Program selector turned to

Off

before end of cycle.

Turn the program selector to a cycle.

Emergency door lock released is

activated.

Emergency door lock release; Page 31

Door still cannot be

opened, even after

turning the washer

Off

and back on again.

Child lock is activated

Deactivated Child lock (touch and hold

Temperature

and

Finish in

for approximately 3 seconds).

Door is locked for safety reasons

(high water level, temperature of

water hot, or high drum speed

(drum is turning).

Wash cycle time is

increased.

Your washer utilizes sensors to

monitor certain characteristics of

the wash load. Increases in wash

cycle time could be due to:

Solutions are based on the specific reason the wash

time has been extended.

Excess suds.

displays at end of

cycle.

Use less detergent.

The automatic unbalanced load

detection system spins the laundry

several times to ensure even distri-

bution.

Always load the washer with a mixture of large and

small wash items (easier to distribute in the drum).

Cycle does not start -

Start/Pause

flashes.

Start/Pause

button not touched /

selected?

Touch the

Start/Pause

button to start the cycle.

Washer door is not closed properly.

Check if laundry is caught in the door. Close the door

until a click is heard, the cycle should start.

Cycle does not start -

Finish in-Time is dis-

played.

Cycle ending time has been

selected and activated.

Wash cycle will begin at proper time to complete at

the selected finish time.

Cycle does not start -

symbol flashes.

Child lock is activated.

Deactivate Child lock (touch and hold

Temperature

and

Finish in

for approximately 3 seconds).

Detergent residue

remains in the deter-

gent dispenser.

Dry detergent may have been damp

or lumpy.

Clean and dry the detergent dispenser.

Excess liquid detergent may have

been added.

See

Adding the correct amount of HE detergent

determine proper detergent usage.

Use the dosing cup for liquid deter-

gent when dosing powder deter-

gent. Powder detergent may have

been damp or lumpy.

Clean and dry the detergent dispenser.

Water does not appear

to be coming into the

washer, or detergent is

not washed away.

Start/Pause

selected?

Select

Start/Pause

Water taps not turned on.

Turn on water taps.

Supply hose kinked or pinched

(reduce flow).

Eliminate the cause.

Water supply hose strainers

clogged.

Clean the water inlet strainers.

Water pressure too low.

Eliminate the cause.

Water cannot be seen

in the drum.

The water level in your high effi-

ciencey front load washer is below

the visible part of the drum, this is

normal.

No action needed.