Bose Bass Module 500 English Owners Guide - Page 21

Problem, What To

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TROUBLESHOOTING PSYRMOPBTLOEM Intermittent or no audio SOLUTWIOHNAT TO DO Unmute the system. Increase the volume. Confirm that the soundbar or speaker is playing audio. If not, refer to your soundbar or speaker owner's guide for troubleshooting (see page 24). Test different sources (if available). Make sure that you're playing audio that has bass frequencies, such as music or movies. For wireless connections: Confirm that the status light is glowing solid white, ­indicating that the bass module is c­ onnected to the soundbar (see page 18). Repeat the connection process (see page 13). If the bass module was previously connected to the soundbar, reset the bass module's connection (see page 22). Place the bass module according to the placement guidelines (see page 11). Poor or distorted sound from the bass module Test different sources (if available). Place the bass module according to the placement guidelines (see page 11). Remove all protective films from the bass module. If the bass module is connected to a Bose Soundbar 500, Bose Soundbar 700, or SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more information, refer to your soundbar owner's guide (see page 24). NOTE: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. If the bass module is connected to a Bose TV Speaker, make sure the 3.5 mm audio cable (not provided) is connected to the h connector on the back of the speaker, not the B connector. Bass is too heavy or low Adjust the bass. For more information, refer to your soundbar or speaker owner's guide (see page 24). If the bass module is connected to a Bose Soundbar 500, Bose Soundbar 700, or SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more information, refer to your soundbar owner's guide (see page 24). NOTE: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. Move the bass module away from nearby walls and corners. | 2 1 E N G

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PROBLEM
WHAT TO DO
21
|
ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Intermittent or
no audio
Unmute the system.
Increase the volume.
Confirm that the soundbar or speaker is playing audio. If not, refer to
your soundbar or speaker owner’s guide for troubleshooting
(see page 24).
Test different sources (if available).
Make sure that you’re playing audio that has bass frequencies, such as
music or movies.
For wireless connections:
Confirm that the status light is glowing solid white, indicating that
the bass module is connected to the soundbar (see page 18).
Repeat the connection process (see page 13).
If the bass module was previously connected to the soundbar, reset
the bass module’s connection (see page 22).
Place the bass module according to the placement guidelines
(see page 11).
Poor or distorted
sound from the
bass module
Test different sources (if available).
Place the bass module according to the placement guidelines
(see page 11).
Remove all protective films from the bass module.
If the bass module is connected to a Bose Soundbar 500,
Bose Soundbar 700, or SoundTouch 300 soundbar, run ADAPTiQ audio
calibration. For more information, refer to your soundbar owner’s guide
(see page 24).
NOTE:
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
If the bass module is connected to a Bose TV Speaker, make sure the
3.5 mm audio cable (not provided) is connected to the
h
connector
on the back of the speaker, not the
B
connector.
Bass is too heavy
or low
Adjust the bass. For more information, refer to your soundbar or speaker
owner’s guide (see page 24).
If the bass module is connected to a Bose Soundbar 500,
Bose Soundbar 700, or SoundTouch 300 soundbar, run ADAPTiQ audio
calibration. For more information, refer to your soundbar owner’s guide
(see page 24).
NOTE:
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Move the bass module away from nearby walls and corners.