Bose Bass Module 500 Multilingual Owners Guide - Page 20

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the bass module: Unplug the power cords for the bass module and soundbar or speaker, wait 30 seconds and plug them firmly into a live AC (mains) outlet. Secure all cables. Check the bass module status (see page 18). Move the bass module and soundbar or speaker away from possible ­interference (wireless routers, cordless phones, televisions, microwaves, etc.). Place the bass module according to the placement guidelines (see page 11). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM Bose Music app doesn't work on mobile device SOLUTION Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device. Bass module doesn't wirelessly connect to the soundbar Confirm that the status light is blinking amber, indicating that the bass module is ready to connect (see page 18). Repeat the connection process (see page 13). If the bass module was previously connected to the soundbar, reset the bass module's connection (see page 22). Unplug the power cords for the bass module and soundbar, wait 30 seconds and plug them firmly into a live AC (mains) outlet. Connect the bass module to the soundbar using a 3.5 mm audio cable (see page 16). NOTE: If you don't have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit worldwide.Bose.com/Support/BASS500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local ­electronics store. | 2 0 E N G