Bose Noise Cancelling 700 With Charging Case English Owners Guide - Page 54

Troubleshooting, Try these solutions first, Other solutions, PROBLEM, WHAT TO

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TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the headphones, try these solutions first: • Charge the battery (see page 38). • Power on the headphones (see page 18). • Check the status lights (see page 40). • Make sure your mobile device supports Bluetooth connections (see page 42). • Download the Bose Music app and run available software updates. • Move your device closer to the headphones and away from any ­interference or obstructions. • Increase the volume on the headphones, mobile device, and music app. • Connect another mobile device (see page 42). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact PROBLEM Headphones don't ­connect with Bluetooth device Headphones don't ­respond during app setup WHAT TO DO On your device: • Turn the Bluetooth feature off and then on. • Delete the headphones from the Bluetooth list on your ­device. Connect again (see page 42). Visit: worldwide.Bose.com/Support/HP700 to see how-to videos. Clear the headphone device list (see page 44). Connect again. Reboot the headphones (see page 59). Make sure you are using the Bose Music app for setup. | 5 4 E N G

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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the headphones, try these solutions first:
• Charge the battery (see page 38).
• Power on the headphones (see page 18).
• Check the status lights (see page 40).
• Make sure your mobile device supports
Bluetooth
connections (see page 42).
• Download the Bose Music app and run available software updates.
• Move your device closer to the headphones and away from any interference
or obstructions.
• Increase the volume on the headphones, mobile device, and music app.
• Connect another mobile device (see page 42).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
PROBLEM
WHAT TO DO
Headphones don’t connect with
Bluetooth
device
On your device:
• Turn the
Bluetooth
feature off and then on.
•
Delete the headphones from the
Bluetooth
list on
your device. Connect again (see page 42).
Visit: worldwide.Bose.com/Support/HP700 to see
how-to videos.
Clear the headphone device list (see page 44).
Connect again.
Reboot the headphones (see page 59).
Headphones don’t respond
during app setup
Make sure you are using the Bose Music app
for setup.